FRANÇAISENGLISH ESPAÑOL
OWNER'S MANUAL
BOTTOM FREEZER
REFRIGERATOR
Read this owner's manual thoroughly before operating the appliance
and keep it handy for reference at all times.
LSBNC1021P
MFL67792404
Rev.03_121219
www.lg.com
Copyright © 2018 - 2019 LG Electronics Inc. All Rights Reserved.
2
TABLE OF CONTENTS
3 PRODUCT FEATURES
4 SAFETY INSTRUCTIONS
4 IMPORTANT SAFETY INSTRUCTIONS
8 PRODUCT SPECIFICATIONS
9 PRODUCT OVERVIEW
9 Exterior
10 Interior
11 OPERATION
11 Before Use
12 Control Panel
13 Ice Tray
14 Storing Food
17 SMART FUNCTIONS
17 LG ThinQ Application
17 Smart Diagnosis™ Feature
18 MAINTENANCE
18 Cleaning
19 TROUBLESHOOTING
19 FAQs: Frequently Asked Questions
20 Before Calling for Service
26 LIMITED WARRANTY
26 FOR USA
29 FOR CANADA
3PRODUCT FEATURES
ENGLISH
PRODUCT FEATURES
Depending on the model, some of the following functions may not be available.
DOOR ALARM
The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator door
or freezer drawer remains open. If a refrigerator door or freezer drawer is left open for more than 60 seconds, a
warning alarm sounds at 30-second intervals.
FRESH ZONE DRAWERS
The Fresh Zone drawers are designed to help keep fruits and vegetables fresh.
EXPRESS FREEZE
Ice production is increased when the freezer section is maintained at the coldest temperature for a 24-hour
period.
4 SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and
tell you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or injury
to persons when using this product, follow basic precautions, including the
following:
INSTALLATION
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including the
use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115 V, 60
Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong
wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
5SAFETY INSTRUCTIONS
ENGLISH
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
• Do not bend or pinch the power cord excessively or place heavy objects on it.
OPERATION
• This product is not to be used for special purposes such as the storage of medicine or test materials or for
use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be
careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing so
may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector
end. Immediately have all power cords that have become frayed or otherwise damaged repaired or replaced
by qualified service personnel.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could result
in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange noise,
odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by the
manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable objects
(such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
6 SAFETY INSTRUCTIONS
MAINTENANCE
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe way and understand the hazards involved. Children
shall not play with the appliance. Cleaning and user maintenance shall not be made by children without
supervision.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator compartment lights are interior LED lighting, and service should be performed by a qualified
technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
DISPOSAL
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the
shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant is removed for proper disposal by a qualified servicer.
If you release the refrigerant, you may be fined or imprisoned in accordance with the relevant environmental
law.
GROUNDING INSTRUCTIONS
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with
a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded.
Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by
a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out
from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric shock.
7SAFETY INSTRUCTIONS
ENGLISH
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage
to the product or property when using this product, follow basic precautions,
including the following:
INSTALLATION
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
OPERATION
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are cracked
or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal
injury if items are removed with excessive force.
• Do not overfill the appliance with food. Doing so may cause personal injury or property damage.
MAINTENANCE
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.
This appliance contains a small amount of isobutane refrigerant (R600a), but which is also
combustible. When transporting and installing the appliance, care should be taken to ensure
that no parts of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could
ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of
ignition and air the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit
occurs, the size of the room in which the appliance may be sited depends on the amount of
refrigerant used. The room must be 10.8 square feet (1 square meter) in size for every 8g of
R600a refrigerant inside the appliance. The amount of refrigerant in your particular appliance is
shown on the identification plate inside the appliance. Never start up an appliance showing any
signs of damage. If in doubt, consult your dealer.
SAVE THESE INSTRUCTIONS
8 PRODUCT SPECIFICATIONS
PRODUCT SPECIFICATIONS
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Model LSBNC1021P
Description Built-In Bottom Freezer Refrigerator
Net weight 141 lb (64 kg)
9PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
The images in this guide may be different from the actual components and accessories, which are subject to
change by the manufacturer without prior notice for product improvement purposes.
Exterior
1
2
3
Control Panel
Sets the refrigerator and freezer temperatures.
Refrigerator
Fresh food compartment
Freezer
Frozen food compartment
1
2
3
10 PRODUCT OVERVIEW
Interior
6
7
8
1
5
11
12
9
10
Smart Diagnosis Speaker
Use this function to help the LG Electronics
Customer Information Center to diagnose
problems if you call for service.
LED Interior Lighting
The LED lighting inside the appliance lights up
when you open the door.
Adjustable Refrigerator Shelf
Store refrigerated foods.
• The shelf height can be adjusted by
inserting the shelf in another groove of
different height.
• Store foods with higher moisture content at
the front of the shelf.
• The actual number of shelves will differ
from model to model.
5
6
7
Crisper
Store fruits and vegetables to keep them fresh
for as long as possible.
• The actual number of drawers will differ
from model to model.
Refrigerator Door Bin
Store small packages of refrigerated foods,
drinks and sauce containers.
Egg Tray
Store eggs.
Freezer Drawer
Use for long-term storage of frozen items.
Ice Tray and Bin
Manually make and store ice.
8
9
10
11
12
11OPERATION
ENGLISH
OPERATION
Before Use
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated during shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent that contains
alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from
the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish
detergent.
• Do not peel off the model or serial number label or the technical information on the
rear surface of the refrigerator.
Open refrigerator doors and freezer drawers to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape
from inside the refrigerator and open the refrigerator doors and the freezer drawers for
ventilation.
Press and hold the Power button until power icon lights up.
Check if the power is connected before use.
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting food in it. Check
the flow of cold air in the freezer compartment to ensure proper cooling.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the food to spoil, or a
bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
12 OPERATION
Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
Control Panel Features
1 2
3
4
5
Power
This turns the power on and off.
• Press the Power button for 3 seconds or
longer. The control panel lights, and the power
is on.
• Turn off the power when you are not using the
appliance.
• When you press the Power button to turn
off the appliance, the appliance is no longer
operating. Turn it off only when you are not
using the appliance.
Ice Plus
This function increases both ice making and
freezing capabilities.
• Press the Ice Plus button to illuminate the icon
and activate the function for 24 hours. The
function automatically shuts off after 24 hours.
• Stop the function manually by pressing the
button once more.
Freezer Temperature
Indicates the set temperature of the freezer
compartment in Celsius (°C) or Fahrenheit (°F).
The default freezer temperature is 0°F (-18 °C).
Press the Freezer button repeatedly to select a
new set temperature from -6 °F to 8 °F (-21 °C
to -13 °C).
1
2
3
Refrigerator Temperature
Indicates the set temperature of the refrigerator
compartment in Celsius (°C) or Fahrenheit (°F).
The default refrigerator temperature is 37 °F (3
°C). Press the Refrigerator button repeatedly to
select a new set temperature from 33 °F to 46 °F
(1 °C to 8 °C).
NOTE
• To change the temperature mode from °F
to °C (or vice versa) press and hold the
Freezer and Refrigerator temperature
buttons simultaneously for approximately five
seconds. The temperature indicator on the
display window switches between Celsius and
Fahrenheit.
• The displayed temperature is the target
temperature, and not the actual temperature
of the refrigerator. The actual refrigerator
temperature depends on the food inside the
refrigerator.
Door Alarm
When power is connected to the refrigerator, the
door alarm is initially set to ON.
• Press the Door Alarm button to deactivate the
Door Alarm function. An alarm tone sounds
when a refrigerator or freezer door is left open
for more than 60 seconds. Close all doors to
stop the alarm.
4
5
13OPERATION
ENGLISH
Ice Tray
Fill the ice tray with water.
WARNING
• Fill with potable water only.
CAUTION
• Check whether there is any ice remaining in the
ice tray before putting water into it.
• Do not slam the freezer door after filling the ice
tray with water.
• If you open and close the freezer door frequently,
it may take longer for the water to freeze.
• The time it takes for the water to freeze may vary
according to the season.
• The temperature inside the appliance can take
up to 24 hours to stabilize after initial installation.
Water may take longer to freeze because of this.
• Be careful when handling the ice as the edges of
the ice may be sharp.
NOTE
• If the ice tray is overfilled, the ice may stick together
and be difficult to remove.
• Press the Ice Plus button on the control panel to
make ice quickly.
• To prevent the ice from clumping, do not empty the
ice tray into the ice bin until the ice is completely
frozen. Unfrozen water could cause the ice to clump
together.
• Be careful not to use excessive force when twisting
the ice tray. Doing so could break the ice tray.
• Fill the ice tray completely to make ice easier to
remove.
14 OPERATION
Storing Food
Where to Store Food
Each compartment inside the refrigerator is designed to store different types of food.
Store food in the optimal space to enjoy the freshest taste.
1
2
3
4
5
Adjustable Refrigerator Shelf
Adjustable shelves to meet individual storage needs.
Crisper
Preserves vegetables and fruit.
Freezer Drawer
Long-term storage space in the freezer.
Dairy Bin
Stores butter, cheese and other dairy products.
Refrigerator Door Bin
Stores drinks such as juice and soda, as well as condiments, salad dressings and other food items.
1
2
3
4
5
15OPERATION
ENGLISH
CAUTION
• Do not overfill or pack items too tightly into door
bins. Doing so may cause damage to the bin
or personal injury if items are removed with
excessive force.
• Do not store glass containers in the freezer.
Contents may expand when frozen, break the
container and cause injury.
NOTE
• If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
• If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
doors open to prevent fungi from growing in the
refrigerator.
• Do not store food with high moisture content
towards the top of the refrigerator. The moisture
could come in direct contact with the cold air and
freeze.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food packaging
should be wiped down to prevent adjacent foods
from being contaminated.
• If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing a
lot of vegetables in the refrigerator may cause
condensation to form. Wipe off the condensation
with a clean cloth or a paper towel.
• If the refrigerator door or freezer drawer is opened
or closed too often, warm air may penetrate the
refrigerator and raise its temperature. This can
increase the running costs of the unit.
Food Storage Tips
Wrap or store food in the refrigerator in airtight and
moisture-proof material unless otherwise noted. This
prevents food odor and taste transfer throughout the
refrigerator. For dated products, check date code to
ensure freshness.
Food How to Store
Butter or
Margarine
Keep opened butter in covered
dish or closed compartment. When
storing an extra supply, wrap in
freezer packaging and freeze.
Cheese
Store in original wrapping until
used. Once opened, rewrap tightly
in plastic wrap or aluminum foil.
Milk
Wipe milk cartons. For coldest milk,
place containers on an interior
shelf.
Eggs
Store in original carton on interior
shelf, not on door shelf.
Fruit
Do not wash or hull fruit until it
is ready to be used. Sort and
keep fruit in original container in
a crisper, or store in completely
closed paper bag on refrigerator
shelf.
Leafy
Vegetables
Remove store wrapping, trim or
tear off bruised and discolored
areas, wash in cold water, and
drain. Place in plastic bag or plastic
container and store in crisper.
Vegetables with
skins
(carrots,peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish
Freeze fresh fish and shellfish
if they are not being eaten the
same day purchased. Eating fresh
fish and shellfish the same day
purchased is recommended.
Leftovers
Cover leftovers with plastic wrap
or aluminum foil, or store in plastic
containers with tight lids.
16 OPERATION
Storing Frozen Food
Check a freezer guide or a reliable cookbook for
further information about preparing food for freezing
or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity of
food. Do not put more unfrozen food into the freezer
than will freeze within 24 hours (no more than 2 to
3 pounds of food per cubic foot of freezer space).
Leave enough space in the freezer for air to circulate
around packages. Be careful to leave enough room
at the front so the door can close tightly.
Storage times will vary according to the quality and
type of food, the type of packaging or wrap used
(how airtight and moisture-proof) and the storage
temperature. Ice crystals inside a sealed package are
normal. This simply means that moisture in the food
and air inside the package have condensed, creating
ice crystals.
NOTE
• Allow hot foods to cool at room temperature for 30
minutes, and then package and freeze. Cooling hot
foods before freezing saves energy.
Packaging
Successful freezing depends on correct packaging.
When you close and seal the package, it must not
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the
refrigerator and could also dry out frozen food.
Packaging recommendations
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specified freezer-grade self-sealing plastic bags
Follow package or container instructions for proper
freezing methods.
Do not use
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap
17SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with the
or logo.
The LG ThinQ application allows you to
communicate with the appliance using a smartphone.
LG ThinQ Application Features
• Smart Diagnosis™
- This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
NOTE
• This information is current at the time of publication.
The application is subject to change for product
improvement purposes without notice to users.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the Google
Play Store or Apple App Store on a smartphone.
Follow instructions to download and install the
application.
Smart Diagnosis™ Feature
This feature is only available on models with the
or logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external factors
such as, but not limited to, Wi-Fi unavailability,
Wi-Fi disconnection, local app store policy, or app
unavailability.
• The feature may be subject to change without prior
notice and may have a different form depending on
where you are located.
Using Audible Diagnosis to Diagnose
Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the
instructions for audible diagnosis provided in the LG
ThinQ application.
1
Open the refrigerator door.
2
Hold the mouthpiece on your phone in front of
the speaker that is located on the right hinge
of the refrigerator door
3
Press and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
4
After you hear three beeps, release the
Freezer button.
5
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while the
tones are being transmitted.
18 MAINTENANCE
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so can
result in fire, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge
when cleaning the interior and exterior of the
refrigerator.
• Do not place your hand on the bottom surface
of the refrigerator when opening and closing the
doors.
General Cleaning Tips
• The freezer section defrosts automatically; however,
clean both sections once a month to prevent odors.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power before
cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
• Hand wash, rinse and dry all surfaces thoroughly.
Inside Walls
• Allow freezer to warm up so the cloth will not stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and warm
water. Mix 2 tablespoons of baking soda to 1 quart of
water (26 g soda to 1 liter water.) Be sure the baking
soda is completely dissolved so it does not scratch
the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning waxes,
concentrated detergents, bleaches, or cleaners
containing petroleum on plastic refrigerator parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use glass cleaners, abrasive
cleansers, or flammable fluids. These can scratch or
damage the material.
19TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: What are the best temperature settings for my freezer and refrigerator?
A: The default setting for the freezer is 0° Fahrenheit (-18° Celsius). The default setting for the
refrigerator is 37° Fahrenheit (3° Celsius). Adjust these settings as necessary to keep food at desired
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream should
be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to Celsius,
press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings in the
display change.
Q: How do I set the freezer and refrigerator temperatures?
A: Repeatedly press the Freezer or Refrigerator button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing.
Q:
My refrigerator is powered on and the controls are working, but it’s not cooling and the display
shows “OFF” (see below). What is wrong?
A: The refrigerator is in Demo Mode. This mode disables cooling to save energy while the appliance
is on display in a store. To restore normal operation, press and hold the Refrigerator and Ice Plus
buttons for 5 seconds or until you hear a beep and the temperature settings appear on the display.
Use the same procedure to return the refrigerator to Demo Mode, if desired.
20 TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause Solutions
Refrigerator and
Freezer section are
not cooling.
The refrigerator control is set
to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls
section for proper temperature settings.
Refrigerator is set to Demo
Mode.
• Demo Mode allows the lights and control display to
work normally while disabling cooling, to save energy
while the refrigerator is on the showroom floor. See the
FAQs section of this manual for instructions on how to
disable Demo Mode.
Refrigerator is in the defrost
cycle.
• During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes and
confirm the proper temperature has been restored once
the defrost cycle has completed.
Refrigerator was recently
installed.
• It may take up to 24 hours for each compartment to
reach the desired temperature.
Refrigerator was recently
relocated.
• If the refrigerator was stored for a long period of time
or moved on its side, it is necessary for the refrigerator
to stand upright for 24 hours before connecting it to
power.
Cooling system
runs too much.
Refrigerator is replacing an
older model.
• Modern refrigerators require more operating time but
use less energy due to more efficient technology.
Refrigerator was recently
plugged in or power restored.
• The refrigerator will take up to 24 hours to cool
completely.
The door is opened often or a
large amount of food / hot food
was added.
• Adding food and opening the door warms the
refrigerator, requiring the compressor to run longer in
order to cool the refrigerator back down. In order to
conserve energy, try to get everything you need out of
the refrigerator at once, keep food organized so it is
easy to find, and close the door as soon as the food is
removed. (Refer to the Food Storage Guide.)
Doors are not closed
completely.
• Firmly push the doors shut. If they will not shut all the
way, the "Doors will not close correctly or pop open"
section.
Refrigerator is installed in a
hot location.
• The compressor will run longer under warm conditions.
At normal room temperatures (70 °F) expect your
compressor to run about 40 % to 80 % of the time.
Under warmer conditions, expect it to run even more
often. The refrigerator should not be operated above
110 °F.
21TROUBLESHOOTING
ENGLISH
Cooling
Problem Possible Cause Solutions
Interior moisture
buildup.
Doors are opened often or for
long periods of time.
• When the doors are opened often or for long periods
of time, warm, humid air enters the compartment.
This raises the temperature and moisture level within
the compartment. To lessen the effect, reduce the
frequency and duration of door openings.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open"
section.
Weather is humid.
• Humid weather allows additional moisture to enter the
compartments when the doors are opened leading to
condensation or frost. Maintaining a reasonable level of
humidity in the home will help to control the amount of
moisture that can enter the compartments.
Defrost cycle recently
completed.
• During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and confirm that
the proper temperature has been restored once the
defrost cycle has completed.
Food is not packaged
correctly.
• Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation within
each compartment. Wipe all containers dry and store
food in sealed packaging to prevent condensation and
frost.
Food is freezing
in the refrigerator
compartment.
Food with high water content
was placed near an air vent.
• Rearrange items with high water content away from air
vents.
Refrigerator temperature
control is set incorrectly.
• If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Control Panel section for more
information.
Refrigerator is installed in a
cold location.
• When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be operated
in temperature below 55°F (13°C).
Refrigerator or
Freezer section is
too warm.
Refrigerator was recently
installed.
• It may take up to 24 hours for each compartment to
reach the desired temperature.
The air vents are blocked. Cold
air circulates from the freezer
to the fresh food section and
back again through air vents
in the wall dividing the two
sections.
• Locate air vents by using your hand to sense airflow
and move all packages that block vents and restrict
airflow. Rearrange items to allow air to flow throughout
the compartment.
22 TROUBLESHOOTING
Cooling/Making Ice
Problem Possible Cause Solutions
Refrigerator or
Freezer section is
too warm.
Doors are opened often or for
long periods of time.
• When the doors are opened often or for long periods
of time, warm, humid air enters the compartment.
This raises the temperature and moisture level within
the compartment. To lessen the effect, reduce the
frequency and duration of door openings.
Unit is installed in a hot
location.
• The refrigerator should not be operated in temperatures
above 110 °F.
A large amount of food or
hot food was added to either
compartment.
• Adding food warms the compartment requiring the
cooling system to run. Allowing hot food to cool to room
temperature before putting it in the refrigerator will
reduce this effect.
Doors not closed correctly.
• See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not set
correctly.
• If the temperature is too warm, adjust the control one
increment at a time and wait for the temperature to
stabilize.
Defrost cycle has recently
completed.
• During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and confirm the
proper temperature has been restored once the defrost
cycle has completed.
Refrigerator or
Freezer section is
too cold.
Incorrect temperature control
settings.
• If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature
to stabilize. Refer to the Control Panel for more
information.
Frost or ice crystals
form on frozen food
(inside of sealed
package).
Condensation from food with a
high water content has frozen
inside of the food package.
• This is normal for food items with a high water content.
Food has been left in the
freezer for a long period of
time.
• Do not store food items with high water content in the
freezer for a long period of time.
Frost or ice crystals
form on frozen
food (outside of
package).
Door is opened frequently or
for long periods of time.
• When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost
and condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Door is not closing properly.
• Refer to the Doors will not close correctly or pop open
section in the Troubleshooting section.
23TROUBLESHOOTING
ENGLISH
Cooling/Making Ice
Problem Possible Cause Solutions
Ice tray is not
making enough ice.
Doors are opened often or for
long periods of time.
• If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
Doors are not closed
completely.
• If the doors are not properly closed, ice production will
be affected. See the "Doors will not close correctly or
pop open" section in Parts & Features Troubleshooting
for more information.
The temperature setting for the
freezer is too warm.
• The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
affected.
Ice tray is not
making ice
Refrigerator was recently
installed.
• It may take up to 24 hours for each compartment to
reach the desired temperature and water to begin
freezing in the ice tray.
Ice has bad taste or
odor.
Ice has been stored for a long
time.
• Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste. Throw
away old ice and make a new supply.
The food has not been
stored properly in either
compartment.
• Rewrap the food. Odors may migrate to the ice if food
is not wrapped properly.
The interior of the refrigerator
needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to
be cleaned.
• Empty and wash the bin (discard old cubes). Make sure
that the bin is completely dry before reinstalling it.
24 TROUBLESHOOTING
Parts & Features
Problem Possible Cause Solutions
Doors will not close
correctly or pop
open.
Food packages are blocking
the door open.
• Rearrange food containers to clear the door and door
shelves.
Ice bin, crisper cover, shelves,
door bins, or drawers are out
of position.
• Push bins all the way in and put crisper cover, shelves
and drawers into their correct positions. See the
Operation section for more information.
The doors were removed
during product installation and
not properly replaced.
• Contact the installer to properly install the doors.
Refrigerator is not leveled
properly.
• Contact the installer to properly level the refrigerator.
Doors are difficult
to open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch.
Rub a thin coat of appliance polish or kitchen wax on
the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one minute to
allow the air pressure to equalize, then see if it opens
more easily.
Refrigerator
wobbles or seems
unstable
Leveling legs are not adjusted
properly.
• Contact the installer to properly level the refrigerator.
Floor is not level.
• It may be necessary to add shims under the leveling
legs or rollers to complete installation.
Lights do not work. LED interior lighting failure.
• The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a qualified
technician.
The interior of
the refrigerator is
covered with dust
or soot.
The refrigerator is located
near a fire source, such as a
fireplace, chimney, or candle.
• Make sure that the refrigerator is not located near a fire
source, such as a fireplace, chimney or candle.
25TROUBLESHOOTING
ENGLISH
Noises
Problem Possible Cause Solutions
Clicking
The defrost control will click
when the automatic defrost
cycle begins and ends.
The thermostat control (or
refrigerator control on some
models) will also click when
cycling on and off.
• Normal Operation
Rattling
Rattling noises may come from
the flow of refrigerant or items
stored on top of or around the
refrigerator.
• Normal Operation
Refrigerator is not resting
solidly on the floor.
• Floor is weak or uneven or leveling legs need to be
adjusted. See the Leveling and Door Alignment section.
Refrigerator with linear
compressor was jarred while
running.
• Normal Operation
Whooshing
Evaporator fan motor is
circulating air through the
refrigerator and freezer
compartments.
• Normal Operation
Air is being forced over the
condenser by the condenser
fan.
• Normal Operation
Gurgling
Refrigerant flowing through
the cooling system.
• Normal Operation
Popping
Contraction and expansion
of the inside walls due to
changes in temperature.
• Normal Operation
Sizzling
Water dripping on the defrost
heater during a defrost cycle.
• Normal Operation
Vibrating
If the side or back of the
refrigerator is touching a
cabinet or wall, some of the
normal vibrations may make
an audible sound.
• To eliminate the noise, make sure that the sides and
back cannot vibrate against any wall or cabinet.
Dripping
Water running into the drain
pan during the defrost cycle.
• Normal Operation
Pulsating or high-
pitched sound
Your refrigerator is designed
to run more efficiently to
keep your food items at the
desired temperature. The high
efficiency compressor may
cause your new refrigerator
to run longer than your old
one, but it is still more energy
efficient than previous models.
While the refrigerator is
running, it is normal to hear
a pulsating or high-pitched
sound.
• Normal Operation
26 LIMITED WARRANTY
LIMITED WARRANTY
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace
the Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only
when purchased and used within the United States including U.S. Territories.
WARRANTY PERIOD
Refrigerator/Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube
and Evaporator)
Compressor
Two (2) years from the
date of original retail
purchase
Five (5) years from the
date of original retail
purchase
Five (5) years from
the date of original
retail purchase
Linear / Inverter Compressor Only : Parts
Only for years 6-10 from the date of
original retail purchase (Consumer will be
charged for labor)
Parts and Labor
(internal/ functional
parts only)
Parts and Labor Parts and Labor
• Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS,
COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER
DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY,
SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty
gives you specific legal rights and you may also have other rights that vary from state to state.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized
repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service.
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air.
• Damage resulting from operating the product in a corrosive atmosphere or contrary to the product owner’s
manual.
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of
God, or any other causes beyond the control of LG.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the intended
purpose.
27LIMITED WARRANTY
ENGLISH
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair
includes use of parts not authorized by LG. Improper installation or maintenance includes installation or
maintenance contrary to the Product owner’s manual.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the intended
purpose.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other
damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are not
authorized by LG.
• Replacement of light bulbs, filters, or any consumable parts.
• When Product is used for other than normal and proper household use (e.g. commercial or industrial use,
offices, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s owner’s
manual.
• Costs associated with removal and reinstallation of your Product for repairs.
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under this
limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of
the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party
may proceed to file a claim for arbitration.
28 LIMITED WARRANTY
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by
binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and
LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or
claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”)
and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect
at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this
section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for
arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must
also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules
set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed
by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise
provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to,
the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG
for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except
as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by
an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing
will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the
federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic
arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-
continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
29LIMITED WARRANTY
ENGLISH
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option,
repair or replace the Product upon receipt of proof of the original retail purchase. This limited warranty is valid
only to the original retail purchaser of the Product and applies only to a Product distributed, purchased and used
within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin sixty
(60) days from the date of manufacture)
Refrigerator
Sealed System (Condenser, Dryer, Connecting Tube
and Evaporator)
Linear / Inverter
Compressor
Two (2) years from the
date of original retail
purchase
Two (2) years from the
date of original retail
purchase
Seven (7) years from
the date of original retail
purchase
Ten (10) years from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)
Parts and Labor
Parts only (Consumer will
be charged for labor)
Part only (Consumer will
be charged for labor)
• Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured,
all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT
AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON
LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER
WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT
ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET
OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR
OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT,
PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST
PROFITS, LOSS OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE,
WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL
BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF
ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to
province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any
implied condition or warranty under provincial law is severable where it conflicts with such provincial law without
affecting the remainder of this warranty’s terms.
30 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions
outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of
God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or
maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the
intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to
improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise
outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including, without
limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or
due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or workmanship
and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined at the
discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150 km
radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is
located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring
the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR
WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or
visit our website at http://www.lg.com
31LIMITED WARRANTY
ENGLISH
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF
OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20
Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature
of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s
receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the
procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any
amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator
determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you
and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside
in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which
case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent
permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a
dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the
foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall
not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either
party may bring an individual action in small claims court, but that small claims court action may not be brought
on a class or representative basis except to the extent this prohibition is not permitted at law in your province or
territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial
arbitration law and rules of the province or territory of your residence. You must also send a copy of your
written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive,
North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial
commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and
any disputes between you and LG except to the extent that such law is preempted by or inconsistent with
applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or
controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or
territory of your purchase for the resolution of the claim, action, dispute or controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in
which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise
provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in
accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG
will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but
not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows
for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent
that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand
is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all
arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse
LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable
arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and
expenses from you if LG prevails in the arbitration.
32 LIMITED WARRANTY
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to
a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at
the nearest, most mutually-convenient arbitration location available within the province or territory in which you
reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including
these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of
this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedule-
repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by or
inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction
of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or
controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the
End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.
33MEMO
34 MEMO
