User Manual Samsung WF45M5500AP/A5 WF5500 4.5 cu. ft. Front Load Washer

• User Manual - (English, French, Spanish)
• User manual - (Spanish)
• Quick Guide - (English)

• Energy Guide - (English)

Table of contents

• Before you start
• Operations
• Maintenance
• Troubleshooting

Before you start

Initial settings

Run Calibration (recommended)

Calibration ensures accurate weight detection by the washer. Make sure the drum is empty before running Calibration.

1. Press POWER to turn on the washer.
2. Press and hold Temp. and Delay End simultaneously for 3 seconds.
3. Press START/PAUSE to start Calibration.

- The door is locked during the operation.

- The drum keeps rotating clockwise and anticlockwise for several minutes.

4. When complete, the washer turns off automatically.

Laundry guidelines

STEP 1 Sort

Sort the laundry according to these criteria:

• Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon.
• Color: Separate whites from colors.
• Size: Mixing different sized items together in the drum improves the washing performance.
• Sensitivity: Wash delicate items separately. For pure, new woolen items, curtains, and silk items, check the labels on the items.

NOTE

Make sure to check the care label on all clothing, and sort clothing accordingly before starting the wash.

STEP 2 Empty pockets

Empty all the pockets of your laundry items

• Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum.

Turn clothing with buttons and embroideries inside out

• If pants or jacket zippers are open while washing, the drum may be damaged. Zippers should be closed and fixed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash.

STEP 3 Use a laundry net

• Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items.
• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door. Place them inside a fine laundry net.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that could move the washer and result in injury.

STEP 4 Prewash (if necessary)

Select the Prewash option for the selected cycle if the laundry is heavily soiled. Do not use the Prewash option if you will be adding detergent manually to the drum.

STEP 5 Determine the load capacity

Do not overload the washer. Overloading may cause the washer to wash improperly.

NOTE

When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced.

For bedding or bedding covers, the recommended maximum spin level is “Low or Medium Spin”, and the load capacity is kg or less.

CAUTION

If the laundry is unbalanced and the “UB” information code is displayed, redistribute the load. Unbalanced laundry may reduce the spinning performance.

STEP 6 Add the correct detergent type

The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and degree of soiling. Always use “low suds” HE laundry detergent which is designed for automatic washers.

NOTE

• Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact a local water authority.
• Do not use detergent that tends to harden or solidify. This detergent may remain after the rinse cycle, blocking the drain outlet.

CAUTION

When washing wool using the WOOL cycle, use only a neutral liquid detergent. Powdered detergent used with the WOOL cycle can remain on the laundry and discolor it.

Use HE detergent only

Your washer is designed to use high efficiency (HE) detergents.

• For the best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized. (* Brand names are trademarks of their respective manufacturers.)

WARNING

Regular detergent is not recommended. Use HE detergents only.

Detergent drawer guidelines

The washer provides a four-compartment dispenser: the front-left compartment for the main wash, the rear-left for pre-wash, the front-right for fabric softeners, and the rearright for the liquid chlorine bleach.

1. Main-wash compartment (A): Add mainwash detergent, water softener, soaking detergent, color–safe, non–chlorine bleach, and/or stain removers.
2. Softener compartment (B): Add fabric softener. Do not exceed the max line.
3. Bleach compartment (C): Add liquid chlorine bleach. Do not exceed the max line.

CAUTION

• Do not open the detergent drawer while the washer is operating.
• Do not use the following types of detergent:

- Tablet or capsule types

- Ball or net types

• To prevent the compartment from clogging, concentrated or highly-enriched agents fabric softener or detergent) must be diluted with water before being added.

To add washing agents to the detergent drawer

Adding liquid detergent

• Slide open the detergent drawer.
• Add the liquid laundry detergent to the liquid detergent container in the mainwash compartment. Make sure that the detergent does not exceed the marked max line (A).

NOTE

• Do not add powdered laundry detergent or other powdered laundry agents to the liquid laundry con-tainer.
• To use powdered detergent, see page 32

3. Add fabric softener to the softener compartment. Do not exceed the max line (A).

CAUTION

- Powdered fabric softener is not recommended. Use liquid fabric softener only.

- Concentrated fabric softener must be diluted with water before being added.

- Do not add main-wash detergent to the softener compartment.

4. Close the detergent drawer.

To use powdered detergent

First, remove the provided liquid detergent container from the mainwash compartment. Then, add powdered detergent to the main-wash compartment according to the detergent manufacturer’s instructions.

CAUTION

Do not add powdered detergent to the liquid detergent container.

To use the bleach compartment

Add only liquid chlorine bleach to the bleach compartment. Do not exceed the max line.

CAUTION

Do not add undiluted liquid chlorine bleach directly to the load or to the drum. It is a powerful chemical and can cause fabric damage, such as weakening of the fibers or color loss if not use properly.

To use oxigen boosters or color-safe bleach

Oxygen boosters or color-safe bleach can increase washing performance. Make sure to add the oxygen booster or color-safe bleach after putting the laundry into the drum.

NOTE

To use both powdered detergent and powdered oxygen booster or powdered color-safe bleach, it is more effective to put them together into the drum before loading the laundry.

Operations

WARNING To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.

Feature panel

Simple steps to start

1. Press POWER to turn on the washer.
2. Turn the Cycle Selector to select a cycle.
3. Change the cycle settings (Temp., Spin, and Soil Level) as necessary.
4. Select desired options as necessary.
5. Press START/PAUSE.

To change the cycle during operation

• Press START/PAUSE to stop operation.
• Select a different cycle.
• Press START/PAUSE again to start the new cycle.

WARNING

Do not place anything on top of your washer while it is running.

Cycle overview

Standard cycles

Steam cycles

Options

Option	Description
Extra Rinse	• Adds an additional rinse at the end of the cycle to remove laundry additives more thoroughly.
Extra Spin	• Adds additional spin time to remove more water from loads
Spin Only	• Press to run the Spin cycle of a selected course only.
Steam	• Press this button to use the Steam function. Steam is available with the NORMAL, HEAVY DUTY, BEDDING, SANITIZE, DEEP STEAM and ALLERGEN. For heavily soiled, colorfast items, the Steam function improves stain treatment and uses less water. (only for WF45M5500A* model)
Sound	• Press to mute the washer. No alarm or melody will sound except for the diagnostic checking beep and the indicator lights up. To unmute, press the button again.
My Cycle	• Create your own washing cycle with preferred settings and use the cycle with a single button push.
Delay End	• Set the washer to finish your wash automatically at a later time. Choose a delay of between 1 to 24 hours (in 1 hour increments).
Self Clean+	• Cleans the drum by removing dirt and bacteria from the drum. • Perform once every 40 washes with no detergent or bleach added. • Make sure the drum is empty. • Do not add any drum cleaning agents.
Smart Care	• This function enables you to check the status of the washing machine using a smartphone.

Delay End

You can set the washer to finish your wash automatically at a later time by choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.

1. Select a cycle. Then, change the cycle settings if necessary.
2. Press Delay End repeatedly until a desired end time is set.
3. Press START/PAUSE. The indicator turns on with the clock running.
4. To cancel Delay End, restart the washer by pressing POWER.

Real-life case

You want to finish a two-hour cycle 3 hours from now. To do this, you add the Delay End option to the current cycle with a 3-hour setting, and then press START/PAUSE at 2:00 pm. The washer starts operating at 3:00 pm and ends at 5:00 pm. Provided below is the time line for this example.

Steam

With the Steam cycle, the washer senses the weight of the load and controls the steam effect according to the load size. This improves washing performance. Available Steam cycles are: NORMAL, HEAVY DUTY, BEDDING, SANITIZE, ALLERGEN, and DEEP STEAM.

1. Turn the Cycle Selector to select a Steam cycle.
2. Press Steam.
3. Add detergent and fabric softener as instructed.
4. Press START/PAUSE to start the cycle.

NOTE

• Steam may not be visible or present during the cycle. This is normal.
• Unlike other Steam cycles, you don’t need to press Steam for DEEP STEAM as the Steam function turns on automatically.

Child Lock

To prevent accidents by children or infants, Child Lock locks all buttons except for the Power button.

To activate Child Lock

• Press and hold both Soil Level and Spin for 3 seconds. Then, press START/PAUSE to activate. The door locks and the Child Lock indicator turns on.

To deactivate Child Lock temporarily

• You can deactivate Child Lock temporarily for 1 minute. To do this, press and hold both Soil Level and Spin for 3 seconds. The door is unlocked for 1 minute and the Child Lock indicator blinks.

NOTE

• If you open the door 1 minute after deactivating Child Lock, an alarm sounds for up to minutes.
• If you close the door within 2 minutes, the door locks and Child Lock is reactivated. If you do not close the door or the door is not properly closed, the alarm keeps sounding for 2 minutes. To add laundry after activating Child Lock, deactivate Child Lock or restart the washer.

To cancel Child Lock

• Press and hold both Soil Level and Spin for 6 seconds. The door unlocks and the Child Lock indicator turns off.

My Cycle

Create your own washing cycle with preferred settings and use the cycle with the push of a single button.

To create your own cycle

1. Turn the Cycle Selector to select a cycle.
2. Change the cycle settings (Temp., Spin, and Soil Level) as necessary.
3. Add an option to your preference. For more information, see the “Options” section.
4. Press and hold My Cycle for 3 seconds to save your settings. Applicable indicators blink for 3 seconds. Once you save the cycle, you can use it by pressing My Cycle.

NOTE

If you press and release My Cycle within 3 seconds, the previously saved cycle and options appear.

Sound

Mute or unmute the sound.

• The Sound Off function can be selected during all cycles.

ATC (Auto Temperature Control)

ATC enables the washer to control water temperatures in each washing cycle using the internal thermistor. It is designed to maintain certain washing temperatures for best results.

NOTE

• If you select NORMAL or HEAVY DUTY, you may notice the washer supplying cold water. This is normal because the machine is designed to reduce power consumption.
• In these cycles, the Hot temperature is similar to bath-water temperatures, and the Warm temperature to comfortable swimming pool temperatures.
• To wash clothes at a specific temperature, you must choose a different cycle first.

Maintenance

Keep the washer clean to prevent its performance from deteriorating and to preserve it throughout its life cycle.

WARNING

Certain internal parts are intentionally not grounded and may present a risk electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump.

Self Clean+

Perform this cycle regularly to clean the drum and to remove bacteria from it.

1. Make sure the drum is empty.
2. Press POWER to turn on the washer.
3. Press Self Clean+.
4. Press START/PAUSE.

NOTE

• The water temperature for Self Clean+ is set to Extra Hot, which cannot be changed. (only for WF45M5500A* model)
• The water temperature for Self Clean+ is set to Hot, which cannot be changed. (only for WF45M5100A* model)

CAUTION

Do not use any cleaning agents. Do not add detergent or bleach. Chemical residue in the drum degrades the cleaning performance.

Self Clean+ reminder ( )

• The Self Clean+ reminder appears on the main screen once every 40 washes. It is advisable to perform the Self Clean+ regularly.
• If you do not run the cycle within 1 hour when the Self Clean+ reminder appears, the reminder turns off automatically.
• When you first see this reminder, you can ignore the reminder for 6 consecutive washes. From the 7th wash, the reminder no longer appears. However, it appears again on the second 40th wash.

Smart Care

The Smart Care function helps you diagnose and troubleshoot your washer if it has a problem. To enable this function, you must first download the Samsung Smart Washer app from the Play Store or the Apple Store, and install it on a mobile device that has a camera. The Smart Washer Smart Care function has been optimized for: Galaxy and iPhone series devices. (It is not supported by some models.)

As the washer operates, it runs it’s self-diagnosis function in the background. If it senses a problem, it displays an information code on the display which you can scan using the apps Smart Care function. The Smart Care function will then display detailed information about the code.

1. To enable the Smart Care function.

- Press and hold Sound on the washer for 3 seconds to enter the Smart Care mode. only for WF45M5500A* model)

- Press Smart Care button to enter the Smart Care mode. (only for WF45M5100A* model)

2. Run the Samsung Smart Washer app on your mobile device, and tap Smart Care.

3. Hold the mobile device so that the mobile device and the washer’s display panel face each other. The app will recognize the information code automatically.

4. When the information code is recognized correctly, the app provides detailed information about the symptom and recommends further action.

NOTE

• The function name, Smart Care, may differ depending on your language.
• If the washer display is reflecting light, the app may fail to recognize the information code.
• If the app fails to recognize the Smart Care code a number of times consecutively, enter the information code manually onto the app screen.

Emergency drain

In case of a power failure, drain the water inside the drum before taking out the laundry.

Power off the washer, and then unplug it from the electrical outlet. Gently press the top area of the filter cover to open. Put an empty, spacious container around the cover, and stretch the emergency drain tube to the container while holding the tube cap (A). Open the tube cap and let water in the Emergency drain tube (B) flow into the container. When done, close the tube cap, and reinsert the tube. Then, close the filter cover. NOTE Use a spacious container because the water in the drum may be more than expected.

Cleaning

Surface of the washer

Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washer.

Mesh filter

Clean the mesh filter of the water hose once or twice a year

Turn off the washer, and then unplug the power cord. Close the faucet. Loosen and disconnect the water hose from the back of the washer. Cover the hose with a cloth to prevent water from gushing out. Use pliers to pull out the mesh filter from the inlet valve. Submerge the mesh filter deeply in water so that the threaded connector is also submerged. Dry the mesh filter completely in a shaded area. Reinsert the mesh filter into the inlet valve, and reconnect the water hose to the inlet valve. Open the faucet.

NOTE If the mesh filter is clogged, the “4C” information code appears on the the washer’s display screen

Pump filter

It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A clogged pump filter may reduce the bubble effect

Turn off the washer, and unplug the power cord. Drain the remaining water inside the drum. See the “Emergency drain” section on page 45. Gently press the top area of the filter cover to open. Turn the pump filter knob (A) to the left, and drain off the remaining water. Clean the pump filter using a soft brush. Make sure the drain pump propeller inside the filter is not clogged. Reinsert the pump filter, and then turn the filter knob to the right. Close the filter cover. NOTE Some pump filters feature a safety knob that is designed to prevent children from accidentally opening the filter compartment. To open the safety knob of the pump filter, push in and turn it counterclockwise. The spring mechanism of the safety knob helps open the filter. To close the safety knob of the pump filter, turn it clockwise. The spring makes a rattling sound, which is normal.

NOTE If the pump filter is clogged, the “5C” information code appears on the washer’s display screen.

CAUTION

• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.

• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak.

Detergent drawer

1. While holding down the release lever (A) inside the drawer, slide open the drawer, and then remove the drawer from the washer. 2. Remove the liquid detergent container from the drawer. 3. Clean the drawer components in flowing water using a soft brush. NOTE Other parts of the drawer can also be removed. They can fall out if you hold the drawer upside down. 4. Clean the drawer recess using a soft brush. 5. Reinsert the liquid detergent container into the detergent drawer. 6. Slide the drawer into the drawer recess, and then push it inward until it is fully closed.

NOTE To remove remaining detergent, run a RINSE+SPIN cycle with the drum empty.

Door diaphragm

1. Open the door, and then empty the drum.

2. Combine 3/4 cups of liquid chlorine bleach and 1 gallon of warm tap water.

3. Turn over the diaphragm (A).

4. Wearing rubber gloves, use a soft, clean cloth dipped in the water and bleach solution to clean the diaphragm.

5. Let stand 5 minutes, and then wipe up and dry well.

6. Put the diaphragm back into position

CAUTION Use bleach carefully and be sure to follow the bleach manufacturer’s use and care instructions.

Recovery from freezing

The washer may freeze when the temperature in its location drops below 32 °F (0 °C).

1. Turn off the washer, and unplug the power cord.
2. Pour warm water over the faucet to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the faucet.

NOTE

If the washer still doesn’t operate normally, repeat the steps above until it operates normally.

Care against an extended time of disuse

Avoid leaving the washer unused for an extended time. However, if you intend to leave the washer unused for a long period of time, follow the directions below:

1. Press the POWER button, and then turn the Cycle Selector to RINSE+SPIN.
2. Empty the drum, and then press START/PAUSE.
3. When the cycle is complete, close the faucets and disconnect the water hoses.
4. Turn off the washer, and then unplug the power cord.
5. Open the door to let air circulate through the drum.

Cleaning the exterior

1. Turn off the water faucets after finishing the day’s washing. This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the door open to allow the inside of your washer to dry out.
2. Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur. Clean the following as recommended below:

- Control Panel – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panel.

- Cabinet – Clean with soap and water.

Cleaning the interior

Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.

CAUTION

Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry.

NOTE

Hard water deposits may be removed, if needed. Use a cleaner labeled “Washer safe”.

Troubleshooting

Checkpoints

If you encounter a problem with the washer, first check the table below and try the suggestions.

If a problem persists, contact a local Samsung service center.

Information codes

If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.

If any information code keeps appearing on the screen, contact a local Samsung service center.