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12
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer not
draining/spinning,
loads are still wet, or
spin light remains on
(indicating that the
washer was unable
to pump out water
within 10 minutes)
Small items may have been caught
in pump or between basket and
tub, which can slow draining.
Empty pockets and use garment bags for small items.
Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles with high
spin speeds. Use the recommended cycle/spin speed for your garment.
To remove extra water in the load on a nonpay model, select Final Spin.
Load may need to be rearranged to allow even distribution of the load
in the basket.
The washer may be tightly packed
or unbalanced.
Tightly packed or unbalanced loads may not allow the washer to spin
correctly, leaving the load wetter than normal. Evenly arrange the wet load for
balanced spinning on a nonpay model. Select the Final Spin cycle to remove
excess water. See “Using Your Washer” for loading recommendations.
Check plumbing for correct drain
hose installation. Drain hose
extends into standpipe farther
than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form and securely
attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose
if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from
drain hose.
Too much detergent causing
suds to slow or stop draining
and spinning.
Always measure and follow detergent directions for your load. To remove extra
suds on a nonpay model, select Rinse & Spin. Do not add detergent.
Dry spots on load
after cycle
High-speed spins extract more
moisture than traditional top-load
washers.
The high spin speeds combined with airflow during the final spin can cause
items near the top of the load to develop dry spots during the final spin.
This is normal.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have both hot
and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled-wash
temperatures.
This washer uses cooler wash and rinse water temperatures than your previous
washer. This includes cooler hot and warm washes.
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Using too much detergent. The suds from too much detergent can keep washer from operating correctly.
Always measure detergent and follow detergent directions based on load size
and soil level.
Washer not loaded as
recommended.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load with dry
items only. Do not load above bottom of white plastic clothes guard.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Sand, pet hair, lint,
etc. on load after
washing
Heavy deposits of sand, pet hair,
lint, and detergent, fabric softener,
or non-chlorine bleach residues
may require additional rinsing.
Use Power Wash
®
/Heavy Duty cycle.
Load is tangling Washer not loaded as
recommended.
See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed; however, items will
be wetter than those using a higher speed spin. See the “Cycle Guide” to
match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the recommended cycle
for the type of garments being washed.
Before calling for service on your washer, please try the solutions suggested in this section.
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