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www.napoleongrills.com
16
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Informaon
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaon here for easy reference)
Before contacng the Customer Soluons Department, check the Napoleon Website for more
extensive cleaning, maintenance, troubleshoong and parts replacement instrucons at
www.napoleongrills.com. Contact your local distributor directly (refer to the distributor contact list
provide with your grill) for replacement parts and warranty claims.
To process a claim, we must be provided with the following informaon:
1. Model and serial number of the unit.
2. Part number and descripon.
3. A concise descripon of the problem (‘broken’ is not sucient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Soluons Representave could request to have the parts returned to the
factory for inspecon before providing replacement parts. These parts must be shipped prepaid to the
aenon of the Customer Soluons Department with the following informaon enclosed:
1. Model and serial number of the unit.
2. A concise descripon of the problem (‘broken’ is not sucient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorizaon Number - provided by the Customer Soluons Representave.
Before contacng Customer Soluons Representave, please note that the following items are not
covered by the warranty:
• Costs for transportaon, brokerage or export dues.
• Labour costs for removal and reinstallaon.
• Costs for service calls to diagnose problems.
• Discoloraon of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven
cleaner).
Item Part # Descripon
1 N135-0045ND-BK1HT base x
2 N010-0830 drip pan plate x
3 N570-0104 screw, 10-24 X 3/8” x
4 N475-0319 control panel x
5 N010-0773 manifold x
6 N570-0078 screw, m4 x 8mm x
7 N585-0089-BK1HT control panel heat shield x
8 N570-0076 screw, #8 X 1/2” x
9 N380-0020-RD control knob x
10 N570-0073 screw 1/4-20 x 3/8” x
11 N710-0079 drip pan x
12 Z570-0033 screw, 10-24 x 12mm x
13 N100-0047 burner, right x
14 N100-0046 burner, le x
15 N325-0083 lid handle x
16 N655-0179 lid handle support le x
17 N655-0180 lid handle support right x
18 N685-0017 temperature gauge x
19 N570-0107 screw, 10-24 x 30mm x
20 N135-0048-BK1HG lid x
21 N485-0023 clevis pin x
22 N485-0021 coer pin x
23 N080-0302 cross light bracket x
24 N305-0087-BK2FL cooking grid le x
25 N305-0088-BK2FL cooking grid right x
26 N080-0303 bracket, leg x
27 N160-0025 clip x
28 N570-0068 screw, #14 x 1/2” x
29 N080-0346-BK1SG bracket, ex line x
30 N160-0029-BK1SG bracket, regulator x
31 N255-0057 ng x
32 W450-0027 nut, 1/2-20 x
33 N530-0048 regulator x
34 N075-0091 craddle front x
35 N325-0088 craddle handle x
36 N325-0089 craddle handle cover x
37 N510-0013 silicone bumper x
38 N720-0060 manifold ex x
39 N135-0048-BKIHG-SER assembly, lid x
40 N475-0319-SER assembly, control panel x
41 N010-0834 assembly, craddle x
42 N325-0083-SER assembly, lid handle x
68286 vinyl cover - grill head only ac
68287 vinyl cover - for PRO285 - stand ac
56080 griddle ac
PRO285-STAND-AU oponal cart and shelves for PRO285 ac
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