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www.napoleongrills.com
15
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when
valve turned to high.
Blockage of gas.
Improper preheang.
Propane regulator in “low
ow” state.
For natural gas - undersized
supply line.
Check for spider webs in the burner or
orice.
Preheat grill with main burners on high
for 5 to 10 minutes.
Ensure lighng procedure is followed
carefully. All gas grill valves must be
in the o posion when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to installa-
on code.
Excessive are-ups/uneven
heat.
Improper preheang.
Excessive grease and ash build
up in drip pan.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning
instrucons.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Burner will not light with
the igniter, but will light
with a match.
Jet-re outlet is dirty or
clogged.
Clean jet-re outlet with a so bristle
brush.
“Paint” appears to be peel-
ing inside lid or hood.
Grease build-up on inside
surfaces.
This is not a defect. The peeling is
caused by hardened grease, which dries
into paint-like shards that ake o.
Regular cleaning will prevent this. See
cleaning instrucons.
Burner output on “high”
seng is too low. (Rum-
bling noise and uer-
ing blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Humming regulator. Normal occurrence on hot
days.
This is not a defect. It is caused by inter-
nal vibraons in the regulator and does
not aect the performance or safety of
the gas grill. Humming regulators will
not be replaced.
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