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English 45
Troubleshooting
Information code
Check code Cause Action
C-20
Temperature sensor is
needed to check.
Press the Stop/Cancle button and
operate again. If it occurs again,
turn off the microwave oven over
30 seconds and try setting again.
If it appears again, call your local
SAMSUNG Customer Care Centre.
C-21
Temperature sensor
detect higher
temperature than
setting temperature.
Turn off the microwave oven for
cooling the product and then try
setting again.
If it appears again, call your local
SAMSUNG Customer Care Centre.
C-d0
Control buttons
are pressed over
10 seconds.
Clean the keys and check if there
is water on the surface around
key. If it occurs again, turn off the
microwave oven over 30 seconds
and try setting again. If it appears
again, call your local SAMSUNG
Customer Care Centre.
NOTE
For any codes not listed above, or if the suggested solution does not solve the
problem, contact your local SAMSUNG Customer Care Centre.
Problem Cause Action
The oven does not cook
properly.
The oven door is
frequently opened during
cooking.
If you open the door
often, the interior
temperature will be
lowered and this may
affect the results of your
cooking.
The oven controls are not
correctly set.
Correctly set the oven
controls and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Use suitable cookware
with at bottoms.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
MC32J7035AK_EN_DE68-04334B-02_EN.indd 45 12/30/2015 3:47:50 PM
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