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Symptom Check Remedy
The audio stutters when
playing music or videos
on my mobile device over
Bluetooth.
•
Check if there are any
nearby devices that use radio
communications or may cause
interferences.
•
Are your mobile device or any
radio communication devices
are connected to 2.4 GHz
Wi-Fi network?
•
If you have any nearby device that use
radio communications or may cause
interferences, please turn them off.
•
See “Connecting to Bluetooth”.
(10 page)
Click here.
•
If your mobile device or other radio
communication devices are connected
to a 2.4 GHz Wi-Fi network, this may
cause interferences. Try to connect
your mobile device to a 5 GHz network.
The audio stutters when
the speaker is connected
in Audio Group or Stereo
mode over Wi-Fi.
•
Are you using a 2.4 GHz Wi-Fi
network to connect your mobile
device and speaker?
•
Check the distance between
your wireless router and
speaker.
•
Check the distance between
the speakers.
•
Connect your mobile device and
speaker to a 5 GHz Wi-Fi network.
•
Make sure that your wireless router
and speaker are within the operating
range from each other.
•
Try to power off your wireless router
and restart.
•
Make sure that your speakers are
within the operating range from each
other.
The speaker loses
connection or
stays disconnected
intermittently when
used in stereo mode
after connecting TV and
speakers via Wi-Fi.
•
Are you using a 2.4 GHz Wi-Fi
network to connect your TV
and speaker?
•
Check the distance between
the wireless router, TV, and
speaker.
•
Connect your TV and speaker to a
5 GHz Wi-Fi network.
•
If you are already connected to a
5 GHz Wi-Fi network and having this
problem, check the DFS channel.
•
Make sure that your wireless router,
TV, and speaker are all within the
operating range.
SmartThings app does not
show the speaker on the
list of available devices
when I try to connect it
over Wi-Fi.
•
Is your speaker connected to
a power source?
•
Is your mobile device
connected to a wireless
router?
•
Check if the speaker is properly
connected to the power.
•
Connect your mobile device to the
wireless router.
•
Press CONNECT button in the back
of the speaker for 5 seconds or longer
to enter standby mode and try to
connect again.
If the problem persists, contact the Samsung Call Centre for troubleshooting.
ENG - 28
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