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42 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
Food does not broil
properly.
The serving size may not
be appropriate.
Refer to the cooking guide
for serving sizes on page 29,
and then try again.
The rack has not been
properly positioned.
See the broiling
recommendation guide on
page 29.
The cookware is not suited
for broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
• Preheat the broil
element for 10 minutes.
• See the broiling
recommendation guide
on page 29.
The oven
temperature is too
hot or too cold.
The oven sensor needs to
be adjusted.
See the section on adjusting
the thermostat on page 32.
Steam is coming
out of the vent.
When using the convection
feature, it is normal to see
steam coming out of the
oven vent.
This is normal operation,
and not a system failure. Use
the range as usual.
As the number of racks
or amount of food being
cooked increases, the
amount of visible steam
will increase.
A burning or oily
odor is coming
from the vent.
This is normal in a new
oven and will disappear in
time.
If the range is new, operate
the oven empty on bake at
400 °F for 1 hour. You can
also try wiping up residue in
the oven when it is cool.
Problem Possible cause Solution
Strong odor. An odor coming from
the insulation around
the inside of the oven is
normal for the rst few
times the oven is used.
Operate the oven empty on
the bake setting at 400 °F
for 1 hour.
Oven racks are
difcult to slide.
The shiny, silver-colored
racks have residue on their
surfaces.
Apply a small amount of
vegetable oil to a paper
towel and wipe the edges
of the oven racks with the
paper towel.
DRAWER
Problem Possible cause Solution
The drawer does
not slide smoothly
or drags.
The drawer is out of
alignment.
Fully extend the drawer and
push it all the way in. See
the page 38.
The drawer is over-loaded
or the load is unbalanced.
Reduce weight. Redistribute
drawer contents.
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