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14 49-60763 Rev. 4
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What to Do
Moisture forms on outside of
cabinet
Not unusual during periods of high
humidity.
Wipe surface dry.
Door may not be seating properly,
causing cold air from inside the
freezer to meet warm moist air
from the outside.
See Preparing to install the freezer.
Interior light does not work No power at outlet. Replace fuse or reset the breaker.
Freezer is unplugged. Push the plug completely into the outlet.
LED light burned out. 5HSODFHWKH/('
Door won’t fully close by itself Legs need adjusting. See Preparing to install the freezer.
Package holding door open. Move package to a different location.
Slow starting time after being off Built-in overload protection. This is normal after being off.
Excessive frost buildup Door left open. Check to see if package is holding door
open.
Too frequent or too long door
openings.
Open the door less often.
Not unusual during periods of high
humidity.
Wipe surface dry.
Freezer external surface
temperature is warm
The external freezer walls can be
as much as 30°F warmer than
room temperature.
This is normal while the compressor
works to transfer heat from inside the
freezer cabinet.
Louder sound levels whenever
freezer is on
Modern freezers have increased
storage capacity and more stable
temperatures. They require a high-
efficiency compressor.
This is normal. When the surrounding
noise level is low, you might hear the
compressor running while it cools the
interior.
Higher sound levels when
compressor comes on
Freezer operates at higher
pressures during the start of the
ON cycle.
This is normal. Sound will level off or
disappear as freezer continues to run.
Popping or cracking sound when
compressor comes on
Metal parts undergo expansion and
contraction, as in hot water pipes.
This is normal. Sound will level off or
disappear as freezer continues to run.
Bubbling or gurgling sound, like
boiling water
Refrigerant (used to cool freezer) is
circulating throughout the system.
This is normal.
Moisture forms on inside freezer
walls
Weather is hot and humid, which
increases internal rate of frost
buildup.
This is normal.
Door may not be seating properly. See Preparing to install the freezer.
Door is kept open too long, or is
opened too frequently.
Open the door less often.
Odors in freezer Interior needs to be cleaned. Clean interior with sponge, warm water
and baking soda.
Foods with strong odors are in the
freezer.
Cover the food tightly.
Normal Operating Characteristics
Ŷ A warm cabinet exterior as the refrigeration system
transfers heat from the inside to the outside through
the exterior cabinet walls.
Ŷ The sound of the high-efficiency compressor motor.
Ŷ The sound of water dripping as it melts from the
evaporator and escapes to the drain pan during defrost
cycle.
Ŷ The sound of the fan circulating air within the interior
of the cabinet providing a consistent temperature
throughout.
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