User Manual eufy T2128 RoboVac 15C MAX, Wi-Fi Connected, Super-Thin, 2000Pa Suction, Quiet, Self-Charging Robotic Vacuum Cleaner

eufy T2128 RoboVac 15C MAX, Wi-Fi Connected, Super-Thin, 2000Pa Suction, Quiet, Self-Charging Robotic Vacuum Cleaner - Use Manual - Use Guide PDF.
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  • Owner's manual - (English)



Owner’s Manual RoboVac

About Your RoboVac

What's In the Box

RoboVac Anatomy

A. Top & Side

B. Bottom

C. Dust Collector

D. Suction Inlet

E. Charging Base

Remote Control

Install 2 AAA batteries before using the remote control for the first time. Make sure the positive and negative ends are facing the correct polarity direction as marked in the battery compartment.

LED Indication

You can see the status of RoboVac from the LED indicators.

Using Your RoboVac

Important Tips Before Use

Remove power cords and small objects from the floor that may entangle RoboVac. You can use the supplied cable ties to organize your wires and power cords.

Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.

Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place a physical barrier to block off the problem areas.

Keep RoboVac away from wet areas.

RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.

Anti-drop sensors can prevent RoboVac from tumbling down stairs and steep drops in most cases. They may work less effectively if dirty or used on carpeted/ reflective/very dark-colored floors. It is recommended to place physical barriers to block off areas where RoboVac may fall.

Place physical barriers in front of fireplaces and areas that may cause damage to RoboVac if entered.

Preparation

Install the side brushes before use.

Turn on the main power switch on the bottom of RoboVac.

Remove the sticker next to the power switch, and the foam blocks beside the bumper before use.

Place the Charging Base on a level surface and against a wall.

Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the Charging Base. If you cannot remove the objects, check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help.

Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet.

  • When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.

Charge Your RoboVac

  • RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
  • RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.

Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.

Method 2: Press on the remote control to return RoboVac to the Charging Base.

Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery’s lifespan, recharge at least once every 6 months.

Use Your RoboVac with the EufyHome App

To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app.

Before you start, make sure that:

  • Your smartphone or tablet is connected to a Wi-Fi network.
  • Your smartphone or tablet is running iOS 8.0 (or above) or Android 4.4 (or above).
  • The 2.4GHz band wireless signal is enabled on your wireless router.
  • The Wi-Fi status light on RoboVac is slowly flashing blue.
  • RoboVac is attached to the Charging Base to ensure it has enough power during setup.

  1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices).
  2. Open the app and create a user account.
  3. Tap the “+” icon to add RoboVac to your EufyHome account.
  4. Follow the instructions in the app to set up the Wi-Fi connection.
    • After connecting successfully, you can control RoboVac via the app.
    • With the app, you can select a cleaning mode, set the time, schedule a cleaning, view the system status, receive notifications and access additional features.

Wi-Fi Status Light

  • If you have any problems during the Wi-Fi setup process, refer to the “Troubleshooting > Wi-Fi connection” section in this Manual.
  • If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine. This function is available in the app only

Restore Factory Settings

Press and hold on RoboVac for 10 seconds to restore factory settings if necessary.

  • You will hear a beep when the settings have been reset and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to set up the Wi-Fi connection.

Schedule Cleaning

With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.

You can set the time and customize the cleaning schedules from Sunday to Saturday on the EufyHome app. This function is available in the app only

Start / Stop Cleaning

  • Make sure the main power switch on the bottom of RoboVac is turned on before use.
  • You can also start or stop cleaning via the EufyHome app.

Press on RoboVac or / on the remote control to start cleaning in Auto Mode..

Press on RoboVac or on the remote control to stop cleaning

Select a Cleaning Mode

You can also select a cleaning mode via the EufyHome app.

  1. Auto cleaning
    • RoboVac optimizes its cleaning path by selecting different cleaning modes automatically until cleaning is complete. This is the most commonly used cleaning mode.
    • Press on RoboVac or / on the remote control to start cleaning in Auto Mode.
      • RoboVac will return to the Charging Base automatically when the battery level becomes low or when RoboVac finishes cleaning.
      • By default, RoboVac starts in Auto cleaning mode when it is turned on.
    • BoostIQ™ Feature
      • When the BoostIQ™ feature is enabled, RoboVac will automatically increase the suction power if it detects stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature. This feature only works in Auto and Quick cleaning modes.
      • In Auto or Quick cleaning mode, press on the remote control repeatedly to adjust the suction power level.
        • The corresponding icon is displayed on the remote control.
      • When RoboVac starts cleaning in Auto or Quick mode the next time, it will clean according to the suction power level you previously selected.
  2. Spot cleaning
    • RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes.
    • Press on the remote control to start cleaning in Spot Mode.
  3. . Edge cleaning
    • RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to the Charging Base.
    • Press on the remote control to start cleaning in Edge Mode.
  4. Quick cleaning
    • RoboVac will automatically stop cleaning after 30 minutes and return to the Charging Base in this mode. If any small room or area needs to be cleaned, it is recommended to select this mode to save time and power.
    • Press on the remote control to start quick cleaning mode.
  5. Manual cleaning
    • You can direct RoboVac to clean a particular area by using the directional buttons on the remote control.

Use Your RoboVac with Amazon Alexa / the Google Assistant

Currently this feature only supports English, German, French, and Spanish. You could check regularly if more languages are supported.

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.

Before you start, make sure that:

  • RoboVac is attached to the Charging Base to ensure there is enough power.
  • RoboVac is connected with the EufyHome app.
  • You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
  • The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa or the Google Assistant

Open the EufyHome app and find “Smart integrations” in the top left.

Follow the on-screen instructions to complete the setup.

For more information about how RoboVac works with Amazon Alexa / the Google Assistant.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended cleaning/replacement frequency

Clean the Dust Collector and Filter

Press the dust collector release button to pull the dust collector out.

Open and empty the dust collector

Take out the filter.

Tap the filter to remove dust.

Put the filter back into the dust collector

Push the dust collector back into the main unit.

Clean the Rolling Brush

Pull on the release tabs to unlock the brush guard as shown.

Lift the rolling brush to remove.

Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.

Reinstall the rolling brush by inserting the fixed protruding end first and then clicking into place.

Press down to snap the brush guard into place.

Clean the Side Brushes

Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly.

Remove the side brushes.

Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.

Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them.

  • Only use the side brushes when they are completely dry.
  • To protect your wooden or carpeted floor, our side brushes are made of soft materials and may become curled after used for some time, but it will not affect the cleaning effect.

Replace the Side Brushes

The side brushes may become bent or damaged after being used for a period of time. Follow the instructions below to replace them.

  • Pull off the old side brushes and snap the new ones into place.

Clean the Sensors and Charging Pins

To maintain the best performance, clean the drop sensors and charging pins regularly.

  • Dust off the drop sensors and charging contact pins using a dry cloth or cleaning brush.

Clean the Swivel Wheel

Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

Pull out the swivel wheel.

Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.

Reinstall the wheel and push in until it clicks into place.

Do not clean the swivel wheel with water

Troubleshooting

Problems & Solutions

  1. RoboVac cannot be activated.
    • Make sure the main power switch is in the ON position.
    • Make sure the battery is fully charged.
    • Replace the batteries (2 AAA) in the remote control.
    • Make sure the remote control is within range (16 ft/5 m) of RoboVac.
    • If you still have trouble, turn off the main power switch and then turn it back on.
  2. The remote control does not work.
    • Replace the batteries in the remote control.
    • Make sure RoboVac is turned on and fully charged.
  3. RoboVac stops working suddenly.
    • Check if RoboVac is trapped or stuck on an obstacle.
    • Check if the battery level is too low.
    • If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
  4. You cannot schedule cleanings.
    • Make sure the main power switch on the bottom of RoboVac is turned on.
    • You can set the time of day and scheduled cleaning time via the EufyHome app.
    • Make sure the scheduled time has been set correctly.
    • Check if RoboVac’s power is too low to start cleaning.
    • Cleaning schedules are erased when RoboVac is powered off. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.
  5. Suction power is weak.
    • Check if any obstructions are blocking the suction inlet.
    • Empty the dust collector.
    • Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use.
  6. RoboVac cannot be charged.
    • Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base.
    • Dust off the charging contact pins with a dry cloth.
    • Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
  7. RoboVac cannot return to the Charging Base.
    • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.
    • When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.
    • Clean the charging contact pins.
  8. The rolling brush does not rotate.
    • Clean the rolling brush.
    • Check if the rolling brush and brush guard have been installed properly.
  9. RoboVac’s movements or travel path are abnormal.
    • Clean the sensors carefully with a dry cloth.
    • Restart RoboVac by turning the power switch off and on.
  10. RoboVac's cleaning time becomes shorter or is less than 100 minutes.
    • Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.
    • The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:
      • Standard suction mode (on hardwood floors): approx. 100 minutes of cleaning
      • BoostIQTM mode (on carpeting): approx. 60 minutes of cleaning
      • Max suction mode (on medium-pile carpets): approx. 40 minutes of cleaning
    • If your cleaning time is much less than the time mentioned above, contact eufy customer service for help
  11. RoboVac cannot connect to a Wi-Fi network.
    • Make sure you entered the Wi-Fi password correctly.
    • Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.
    • Make sure your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not supported. For details, refer to the “Troubleshooting > Wi-Fi connection” section in this manual.
  12. You cannot control RoboVac with Amazon Alexa.
    • Check if there are any Internet connection problems.
    • Check whether you have installed the Amazon Alexa app onto your smart device and enabled “EufyHome - RoboVac” Skill in the Amazon Alexa app. For details, refer to the “Smart Integrations” page in the EufyHome App.
    • Make sure you have an EufyHome account and have connected to RoboVac.
    • Make sure you are using correct Alexa voice-commands.
  13. You cannot control RoboVac with the Google Assistant.
    • Check if there are any Internet connection problems.
    • Check if you have installed the Google Home app onto your smart device and initiated the “EufyHome” action in the Google Home app. For details, refer to the “Smart Integrations” page in the EufyHome App.
    • Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words “Ok Google”.
    • Repeat your question. Speak clearly to the Google Assistant.

Error Tones

When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing.

Flashing red indicator light

Error Tone, Cause & Solution

  1. One beep
    • RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air).
    • RoboVac may be in an extremely large room and the bumper is not registering obstacles.
      • Restart cleaning in a new location
  2. Two beeps
    • RoboVac’s bumper is stuck.
      • Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath.
  3. Three beeps
    • RoboVac can get stuck in the following scenarios:
      • When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug.
      • When RoboVac tries to reverse due to exposure to strong sunshine, but cannot reverse due to physical barriers in the way.
      • When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds.
        • Restart cleaning in a new location.
        • Use a physical barrier to block off the problem area.
  4. Four beeps
    • RoboVac’s power level is too low.
      • Manually charge RoboVac for at least 5 hours.

Solid red indicator light

Error Tone, Cause & Solution

  1. One beep
    • RoboVac’s left/right wheel is stuck.
      • Turn off RoboVac and remove any hair or debris from the left/right wheel.
  2. Two beeps
    • RoboVac’s side brush is stuck.
      • Turn off RoboVac and remove any hair or debris from the side brush.
  3. Three beeps
    • RoboVac’s suction fan is stuck.
      • Turn off RoboVac, then remove and empty the dust collector.
      • Make sure the suction inlet is not blocked by any hair or debris.
  4. Four beeps
    • RoboVac’s rolling brush is stuck.
      • Turn off RoboVac and remove any hair or debris from the rolling brush.

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements.

Wi-Fi Setup Requirements

  • RoboVac:
    • RoboVac is fully charged and the main power switch on the bottom of RoboVac is turned on.
    • Wi-Fi status light slowly flashes blue.
  • Wi-Fi Network:
    • Use the correct password for your network.
    • Do not use a VPN (Virtual Private Network) or Proxy Server.
    • Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
    • You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
      • If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete.
      • When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
      • When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.
      • The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers.
  • Network Security Requirement
    • WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
  • Wi-Fi Channels
    • The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
    • Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible.
    • A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11.

If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the eufy service center for help.

Wi-Fi Status Light , Cause & Solutions

  1. Solid blue
    • RoboVac has connected to your router, but cannot access the Internet.
      • Check if your router is connected to the Internet.
      • Check with your Internet provider to see if there is any Internet connection problem.
  2. Rapidly flashing blue
    • RoboVac cannot connect to your wireless router.
    • Check if you have modified your network name and password.
    • Reset Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Restore Factory Settings” section in this manual.
  3. Slowly flashing blue
    • Wi-Fi connection is reset or has not been set up before.
      • Set up Wi-Fi connection with RoboVac. Refer to the “Use Your RoboVac with the EufyHome App” section in this manual.
      • Reset Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Restore Factory Settings” section in this manual.
  4. Off
    • RoboVac is turned off.
    • RoboVac’s power level is low.
    • RoboVac is in Sleep mode.
      • Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on.

Specifications



See other models: T2109 15C L70 30C RoboVac 35C

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Owner manual PDF of eufy T2128 RoboVac 15C MAX, Wi-Fi Connected, Super-Thin, 2000Pa Suction, Quiet, Self-Charging Robotic Vacuum Cleaner.

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