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26
Frequently Asked Questions
1. Why doesn’t the scale turn on?
• Check if the batteries are properly installed.
2. Why does the data flash on the screen and
then disappear?
• The batteries are low and need to be
replaced.
3. Why doesn’t the scale connect with the
VeSyncFit app?
• Make sure your phone’s operating system is
running on iOS 8.0+ or Android 4.3.
• Download and open the newest version of
the VeSyncFit app.
• Turn on Bluetooth on your phone (for
Android users, make sure your Location is
turned on as well).
4. Why is my body fat not measured when
weighing in?
• Step on the scale with dry, bare feet.
• Make sure Bluetooth is turned on.
• Enter your personal information when
creating your VeSyncFit account.
• Make sure to place your feet on the scale’s
conductive areas.
Conductive Areas
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