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19 201-800-798-7398 sharkclean.com
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the ION Power Pack before servicing�
Vacuum is not picking up debris, no suction or light suction�
(Refer to Maintenance section for more information�)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll and Soft Roller
or trapped behind the Soft Roller.
• Check connection between handvac and wand for blockages; clear blockages if required. If the
issue persists, please contact Customer Service at 1-800-798-7398.
Vacuum lifts area rugs�
• Check that vacuum is in EXTEND RUNTIME mode. Take care when vacuuming area rugs or rugs
with delicately sewn edges.
• Turn off the unit to disengage the brushroll and restart with the Power button.
Brushroll/Soft Roller does not spin�
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have
stopped spinning. Immediately turn off and remove ION Power Pack from handheld vacuum
and remove blockage before reconnecting and turning vacuum back on. If light turns green, the
blockage has been successfully cleared. If it remains red, please contact Customer Service at
1-800-798-7398.
• If headlights are not illuminated, there is a connection issue between the handheld vacuum, wand,
and nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate,
please contact Customer Service at 1-800-798-7398.
Vacuum turns o on its own�
There are several possible reasons for the vacuum turning off on its own, including blockages, ION
Power Pack issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. Check LED lights on ION Power Pack to see if it needs to be recharged. If power pack does not
need charging, turn off vacuum and remove power pack.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and ION Power Pack to cool for at least 45 minutes, until it returns to room
temperature.
5. Return power pack to vacuum and press Power button.
Note: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398.
LED lights on ION Power Pack are flashing�
• If top 2 or bottom 2 LED lights are flashing (Fig. A, Fig. B), call Customer Service at
1-800-798-7398.
• Bottom LED light is flashing (Fig. C): ION Power Pack needs to be charged.
• Top and bottom LED lights are flashing (Fig. D): ION Power Pack temperature is not optimal, so
charging is temporarily paused. Leave power pack plugged in and charging will resume soon.
Fig. A Fig. B Fig. C Fig. D
For all other issues, please call Customer Service 1-800-798-7398.
LIGHT INDICATOR WHAT IT MEANS
FLOOR and CARPET LEDs
alternate illuminating
Unit temperature is high.
Turn off vacuum. While unit
is cooling, look for blockages
and remove any that are found.
Filters may also need to be
cleaned.
EXTEND RUNTIME and
MAX POWER LEDs are
flashing together
Blockage detected. Turn off
unit and remove blockage.
Headlights aren’t
illuminating
Brushroll garage is not properly
closed. Close the garage
by inserting the tabs on the
garage lid into the slots in the
floor nozzle, then pressing
down on the lid, above the
headlights, until both sides
click into place.
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