Basic User’s Guide
MFC-J285DW
Version 0
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J285DW
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/
.
© 2013 Brother Industries, Ltd. All rights reserved.
i
Brother numbers
NOTE
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
For your convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com/
NOTE
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax-sending and fax-receiving operations)
In Canada: 1-877-BROTHER
(514) 685-4898 (assistance via fax)
ii
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us at http://www.brother-usa.com/service/
.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
NOTE
In Canada only Visa and MasterCard are accepted.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com/
In Canada: 1-877-BROTHER
http://www.brother.ca/
iii
Accessories and Supplies
1
For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.
Description Item
Ink Cartridge Standard Yield <black>
LC101BK (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <yellow>
LC101Y (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <cyan> (blue)
LC101C (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <magenta> (red)
LC101M (Prints approx. 300 pages)
1
Ink Cartridge High Yield <black>
LC103BK (Prints approx. 600 pages)
1
Ink Cartridge High Yield <yellow>
LC103Y (Prints approx. 600 pages)
1
Ink Cartridge High Yield <cyan> (blue)
LC103C (Prints approx. 600 pages)
1
Ink Cartridge High Yield <magenta> (red)
LC103M (Prints approx. 600 pages)
1
Premium Plus Glossy Photo Paper
(Letter size / 20 sheets) BP71GLTR
(4" 6" size / 20 sheets) BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
Telephone Line Cord LG3077001 (USA only)
Basic User's Guide LEL607001 (English for USA and Canada)
LEL607002 (French for Canada)
CD-ROM for Windows
®
& Mac
LEK462001
iv
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
v
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
vi
User's Guides and where do I find them?
1
Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy and Scan operations, and
how to replace consumables. See troubleshooting
tips.
Printed / In the box
Advanced User’s Guide Learn more advanced operations: Fax, Copy, and
security features; printing reports; and performing
routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.
HTML file/CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center
1
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center
1
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center
1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center
1
vii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
®
8) .............................................................1
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows
®
)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
1.8" Touchscreen LCD ....................................................................................8
Basic Operations .............................................................................................9
Shortcut Settings .................................................................................................10
Adding Shortcuts ........................................................................................... 10
Changing Shortcuts .......................................................................................11
Deleting Shortcuts ......................................................................................... 11
Using Shortcuts .............................................................................................11
2 Loading paper 12
Loading paper and other print media...................................................................12
Loading envelopes ........................................................................................15
Unprintable area ............................................................................................17
Paper settings......................................................................................................18
Paper Type ....................................................................................................18
Paper Size .....................................................................................................18
Acceptable paper and other print media..............................................................19
Recommended print media ...........................................................................19
Handling and using print media .....................................................................19
Choosing the right print media.......................................................................21
3 Loading documents 23
How to load documents .......................................................................................23
Using the scanner glass ................................................................................ 23
Unscannable area .........................................................................................24
4 Sending a fax 25
How to send a fax ................................................................................................ 25
Stop faxing..................................................................................................... 26
Setting scanner glass size for faxing ............................................................26
Color fax transmission ...................................................................................26
Canceling a fax in progress ........................................................................... 26
Transmission Verification Report...................................................................27
viii
5 Receiving a fax 28
Receive Modes....................................................................................................28
Choose the correct Receive Mode ................................................................28
Using Receive Modes..........................................................................................30
Fax Only ........................................................................................................30
Fax/Tel...........................................................................................................30
Manual...........................................................................................................30
External TAD ................................................................................................. 30
Receive Mode settings ........................................................................................31
Ring Delay .....................................................................................................31
F/T Ring Time (Fax/Tel mode only)...............................................................31
Easy Receive.................................................................................................32
6 Telephone services and external devices 33
Telephone services..............................................................................................33
Voice Mail ......................................................................................................33
Distinctive Ring..............................................................................................34
Voice over Internet Protocol (VoIP) ...............................................................36
Connecting an external TAD (telephone answering device)................................37
Connections...................................................................................................38
Recording an outgoing message (OGM) on the external TAD......................38
Multi-line connections (PBX) .........................................................................39
External and extension telephones......................................................................39
Connecting an external telephone.................................................................39
Using external and extension telephones......................................................40
Using a non-Brother cordless external telephone .........................................40
Using remote codes.......................................................................................40
7 Dialing and storing numbers 42
How to dial ...........................................................................................................42
Manual dialing ...............................................................................................42
Speed Dialing ................................................................................................42
Fax Redial ..................................................................................................... 42
Storing numbers ..................................................................................................43
Storing a pause .............................................................................................43
Storing Speed Dial numbers..........................................................................43
Changing or deleting Speed Dial names or numbers....................................44
8 Making copies 45
How to copy .........................................................................................................45
Stop copying..................................................................................................45
Copy options........................................................................................................45
Paper Type ....................................................................................................46
Paper Size .....................................................................................................46
9 How to print from a computer 47
Printing a document.............................................................................................47
ix
10 How to scan to a computer 48
Before scanning................................................................................................... 48
Scanning a document as a PDF file using ControlCenter4 (Windows
®
) ............. 49
How to change the machine’s SCAN mode settings for PDF scanning ..............52
How to scan a document as a PDF file using the Touchscreen .................... 54
A Routine maintenance 55
Replacing the ink cartridges ................................................................................55
Cleaning and checking the machine....................................................................58
Cleaning the scanner.....................................................................................58
Cleaning the print head .................................................................................58
Checking the print quality .............................................................................. 59
Checking the print alignment ......................................................................... 61
Setting the date and time..................................................................................... 62
B Troubleshooting 63
Identifying your problem ......................................................................................63
Error and maintenance messages.......................................................................65
Error animation .............................................................................................. 73
Transferring your faxes or Fax Journal report ............................................... 73
Printer jam or paper jam ................................................................................75
If you are having difficulty with your machine ...................................................... 81
Dial Tone ......................................................................................................92
Telephone line interference / VoIP ................................................................92
Machine Information ............................................................................................ 93
Checking the serial number........................................................................... 93
Checking the firmware version ...................................................................... 93
Reset functions.............................................................................................. 93
How to reset the machine..............................................................................94
C Settings and features tables 95
Using the Settings Tables....................................................................................95
Memory Storage .................................................................................................. 95
Settings tables .....................................................................................................96
Features tables ..................................................................................................104
Entering Text ..................................................................................................... 113
Inserting spaces .........................................................................................113
Making corrections ......................................................................................113
Repeating letters .........................................................................................113
x
D Specifications 114
General ..............................................................................................................114
Print media.........................................................................................................116
Fax.....................................................................................................................117
Copy ..................................................................................................................118
Scanner .............................................................................................................119
Printer ................................................................................................................120
Interfaces ...........................................................................................................121
Network..............................................................................................................122
Computer requirements .....................................................................................123
Consumable items .............................................................................................124
EIndex 125
xi
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Volume Settings
Automatic Daylight Saving Time
Sleep Mode
Touchscreen LCD
2 Security features
TX Lock
3Sending a fax
Additional sending options
Additional sending operations
4 Receiving a fax
Memory Receive (Black & White only)
Additional receiving operations
5 Dialing and storing numbers
Voice operations
Additional dialing operations
Additional ways to store numbers
6Printing reports
Fax reports
Reports
7 Making copies
Copy options
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex
xii
1
1
1
Using the
documentation
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing Brother
Utilities (Windows
®
8) 1
If you are using a tablet running Windows
®
8,
you can make your selections either by
tapping the screen or by clicking with your
mouse.
After the printer driver is installed, the
(Brother Utilities) appears on both the
Start screen and the desktop.
a Tap or click Brother Utilities either on
the Start screen or the desktop.
General information 1
Bold Bold typeface identifies the
dial pad numbers of the
Touchpanel and buttons on
your computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in Courier New font
identifies messages on the
Touchscreen of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shock.
Chapter 1
2
b Select your machine.
c Choose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide
1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy, Printer,
Scanner, PC-Fax, and Network features.
When you are ready to learn detailed
information about these operations, read the
Advanced User’s Guide and Software and
Network User’s Guide in HTML format that
are on the CD-ROM.
Viewing User’s Guides 1
(Windows
®
) 1
(Windows
®
XP/Windows Vista
®
/Windows
®
7/
Windows Server
®
2003/Windows Server
®
2008/Windows Server
®
2008 R2)
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs group, and then
choose User’s Guides.
(Windows
®
8/Windows Server
®
2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer (My Computer).
(For Windows
®
8 and Windows Server
®
2012:Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
b If the model name screen appears, click
your model name.
General information
3
1
c If the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
d Click User’s Guides.
e Click PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh) 1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b Double-click the User’s Guides icon.
c Select your model and language if
needed.
d Click User’s Guides. If the country
screen appears, choose your country.
e After the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows
®
)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help selection in the PaperPort™
12SE application.
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/
brother/PM9SEInstaller_BR_multilang2.dmg
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup
instructions
1
Your machine can be connected to a wireless
network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
For more information about network
setup, see Software and Network User’s
Guide: Network.
Chapter 1
4
How to access Guides
for Advanced Features
1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
.
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide 1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan
1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.
Accessing Brother
Support (Windows
®
) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/
), click
Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall
(http://www.brothermall.com/
) for
additional product and services
information, click Brother Mall.com.
To access Canada’s Brother online
shopping mall (http://www.brother.ca/
) for
additional product and services
information, click Shop Online (Canada).
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original/
),
click Supplies Information.
General information
5
1
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the Top Menu, click Back or
if you are finished, click Exit.
Accessing Brother
Support (Macintosh)
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To access the Brother Web Connect
page, click Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/
),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original/
), click
Supplies Information.
Chapter 1
6
Control panel overview 1
1.8" Touchscreen LCD and Touchpanel 1
This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can
be used.
1 1.8" Touchscreen LCD (Liquid Crystal
Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing them as
they are displayed on this screen.
You can adjust the control panel angle to read
the Touchscreen more easily.
Hold the edge of the control panel to avoid
accidentally pressing any of the Touchscreen
options.
1
General information
7
1
2 Touchpanel:
The LEDs on the Touchpanel only light up
when they are available for use.
Back
Press to go back to the previous menu
level.
Press to return to the Home screen.
Cancel
Press to cancel an operation when
illuminated in red.
s or t
Press to display the previous or next page.
The Up and Down Arrows do not light up
when there is only one page.
Shortcut
Press to set up and use Shortcut settings.
These LEDs are always lit, even when you
have not yet added your Shortcut settings.
Press to display instructions about how to
set up a Shortcut.
Dial Pad
Press the numbers on the Touchpanel to
dial telephone or fax numbers and to enter
the number of copies.
Warning icon
The warning icon lights up when there
is an error or maintenance message. Press
to view the instruction on the
Touchscreen. For information about error
messages, see Error and maintenance
messages on page 65.
4
3
2
Chapter 1
8
3
The WiFi light is on when the network interface
is set to WLAN.
4 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD will show
Shutting Down and will stay on for a few
seconds before turning itself off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and maintain
print quality, you should keep your machine
connected to the power at all times.
1.8" Touchscreen LCD 1
The Touchscreen LCD shows the machine’s
status when the machine is idle.
1 Ink
Lets you see the available ink volume. Also,
lets you access the Ink menu.
will not appear if received faxes are in
the memory.
2 Fax
Lets you access Fax mode.
3 Copy
Lets you access Copy mode.
4 Settings
Lets you access the full Settings menu.
5 Scan
Lets you access Scan mode.
6 Web
Lets you connect the Brother machine to an
Internet service when you press t, and then
press .
For more information, see Web Connect
Guide.
7 Receive Mode
See the current Receive Mode:
Fax (Fax Only)
F/T (Fax/Tel)
TAD (External TAD)
Mnl (Manual)
8 Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless connection.
If you see at the top of the screen, you
can easily configure the wireless settings by
pressing it. For more information, see Quick
Setup Guide.
5
2
3
4
1
6
9
8
7
0Max
General information
9
1
9 Faxes in memory
Shows how many received faxes are in the
memory.
NOTE
If you see Demo icon at the top of the
screen, you can see the main features of
the machine by pressing Start to begin a
slide show.
After you print from a computer Demo will
disappear from the Home screen.
To restore the Demo icon, you must delete
all the settings you have changed by
performing a Machine Reset. For more
information, see Reset functions
on page 93 and How to reset the machine
on page 94.
The warning icon appears when there is
an error or maintenance message. For
information about error messages, see Error
and maintenance messages on page 65.
NOTE
When the Distinctive Ring feature is
turned on, the Touchscreen shows D/R.
For more information, see Distinctive Ring
on page 34.
Basic Operations 1
Press your finger on the Touchscreen LCD to
operate it. To display and access all the
settings and features tables and the available
options, press s or t on the Touchpanel to
scroll through them.
IMPORTANT
• DO NOT touch the Touchscreen
immediately after plugging in the power
cord or turning on the machine. Doing this
may cause an error.
• DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.
The following steps show how to change a
setting in the machine. In this example the
Paper Type setting is changed from
Plain Paper to Inkjet Paper.
a Press (Settings).
b Press s or t on the Touchpanel to
display General Setup.
c Press General Setup.
d Press s or t to display Paper Type.
e Press Paper Type.
f Press s or t to display
Inkjet Paper.
g Press Inkjet Paper.
NOTE
Press if you want to go back to the
previous level.
h Press .
Chapter 1
10
Shortcut Settings 1
You can add the fax and copy settings you
use most frequently by setting them as
Shortcuts. Later you can recall and apply
these settings quickly and easily. You can
add three Shortcuts.
The following settings can be included in a fax
or copy Shortcut:
Copy
Quality
Paper Type
Paper Size
Enlarge/Reduce
Density
Stack/Sort
Page Layout
2-sided Copy
Advanced Settings
Fax
Address
Fax Resolution
Contrast
Color Setting
Real Time TX
Overseas Mode
Glass Scan Size
Adding Shortcuts 1
a Press (Settings).
b Press s or t on the Touchpanel to
display Shortcut Settings.
Press Shortcut Settings.
c Press , or where you have not
added a Shortcut.
NOTE
-Blank- will appear as the name of
available Shortcuts.
d Read the information on the
Touchscreen, and then press Next to
display the modes Copy and Fax.
e Press Copy or Fax for the mode of your
new Shortcut.
f Press s or t to display the available
settings for the mode you chose in
step e, and then press the setting you
want to change.
g Press s or t to display the available
options for the setting, and then press
the new option you want to set.
Repeat steps f and g until you have
chosen all the settings for this Shortcut.
h When you are finished choosing
settings, press OK.
i Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 113.)
Press OK.
j Press s or t to review and confirm the
displayed list of settings you have
chosen.
Do one of the following:
Press Yes to save your Shortcut. Go
to step k.
Press No to return to step f .
General information
11
1
k Read the information on the
Touchscreen, and then confirm it by
pressing OK.
l Press .
NOTE
-Blank- appears when accessing
through Settings.
Changing Shortcuts 1
You can change the settings in a Shortcut.
a Press (Settings).
b Press s or t on the Touchpanel to
display Shortcut Settings.
Press Shortcut Settings.
c Press the Shortcut , or that
you want to change.
d Press Change.
e Read the information on the
Touchscreen, and then press Yes to
confirm.
f Press s or t to display the current
settings for this Shortcut, and then press
the setting you want to change.
g Press s or t to display the available
options for the setting, and then press
the new option you want to set.
Repeat steps f and g to change other
settings as needed.
h When you are finished changing
settings, press OK.
i To edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 113.)
Press OK.
j Press s or t to review and confirm the
displayed list of settings for this
Shortcut, and then press Yes to save
your changes.
k Read the information on the
Touchscreen, and then confirm it by
pressing OK.
l Press .
NOTE
-Blank- appears when accessing
through Settings.
Deleting Shortcuts 1
You can delete a Shortcut.
a Press (Settings).
b Press s or t on the Touchpanel to
display Shortcut Settings.
Press Shortcut Settings.
c Press the Shortcut ( , or ) that
you want to delete.
d Press Delete to delete the Shortcut
that you chose in step c.
Press Yes to confirm.
e Press .
NOTE
-Blank- appears when accessing
through Settings.
Using Shortcuts 1
The Shortcuts are always
displayed on the Touchpanel. To use a
Shortcut, simply press it on the Touchpanel.
12
2
Loading paper and
other print media
2
Load only one size of paper and one type of
paper in the paper tray at a time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 21.)
a Pull the paper tray completely out of the
machine.
NOTE
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
• When you load a different paper size in
the tray, you will need to change the
machine’s Paper Size setting at the
same time.
(See Paper Size on page 18.)
b Lift the output paper tray cover (1).
c Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
2
1
1
1
2
3
3
Loading paper
13
2
NOTE
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
d Fan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled or wrinkled.
e Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
NOTE
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
1
Chapter 2
14
f Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides touch
the sides of the paper.
g Close the output paper tray cover.
h Slowly and firmly push the paper tray
completely into the machine.
i While holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
IMPORTANT
DO NOT use the paper support flap for
Legal size paper.
1
2
1
Loading paper
15
2
Loading envelopes 2
About envelopes 2
Use envelopes that weigh from 20 to 25 lb
(80 to 95 g/m
2
).
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
IMPORTANT
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading envelopes 2
a Before loading, press the corners and
sides of envelopes to make them as flat
as possible.
IMPORTANT
If envelopes are “double-feeding,” put one
envelope in the paper tray at a time.
Glue Double flaps
Chapter 2
16
b Put envelopes in the paper tray with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes with the flap on the left, as
shown in the illustration. Gently press
and slide the paper width guides (1) and
paper length guide (2) to fit the size of
the envelopes.
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
2
a Open the envelope flap.
b Put the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
c Select Reverse Print (Windows
®
) or
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
For more information, see Software and
Network User’s Guide: Reverse Print
(Windows
®
) or Reverse Print
(Macintosh).
1
2
Loading paper
17
2
Unprintable area 2
The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper only when the Borderless print feature is available and turned on.
For more information, see Software and Network User’s Guide: Print without a Border
(Windows
®
) or Print without a Border (Macintosh).
NOTE
• The Borderless print feature is not available for envelopes and 2-sided printing.
• The Borderless print feature is not available for some paper sizes, such as Legal and
Executive. For more information, see Printer on page 120.
Cut-Sheet Paper Envelopes
Top (1) Left (2) Bottom (3) Right (4)
Cut-Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
Envelopes 0.87 in. (22 mm) 0.12 in. (3 mm) 0.87 in. (22 mm) 0.12 in. (3 mm)
1
3
24
1
3
42
Chapter 2
18
Paper settings 2
Paper Type 2
To get the best print quality, set the machine
for the type of paper you are using.
a Press (Settings).
b Press s or t on the Touchpanel to
display General Setup.
c Press General Setup.
d Press s or t to display Paper Type.
e Press Paper Type.
f Press s or t to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want to
set.
g Press .
NOTE
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Paper Size 2
You can use the following sizes of paper for
copies: Letter, Legal, A4, A5, Executive and
Photo (4" 6")/(10 15 cm). You can use the
following sizes of paper for printing faxes:
Letter, Legal and A4. When you change the
size of paper you load in the machine, you will
need to change the Paper Size setting at
the same time so your machine can fit an
incoming fax on the page.
a Press (Settings).
b Press s or t on the Touchpanel to
display General Setup.
c Press General Setup.
d Press s or t to display Paper Size.
e Press Paper Size.
f Press s or t to display Letter,
Legal, A4, A5, EXE or 4"x6", and then
press the option you want to set.
g Press .
Loading paper
19
2
Acceptable paper and
other print media
2
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the printer driver’s Basic tab or the
machine’s Paper Type setting.
(See Paper Type on page 18.)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Recommended print media 2
To get the best print quality, we suggest using
the Brother paper in the table.
We recommend using 3M Transparency Film
when you print on transparencies.
Handling and using print
media 2
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
the photo paper.
Avoid touching either side of the
transparency paper because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
Brother paper
Paper Type Item
Premium Plus Glossy
Photo
Letter BP71GLTR
4" 6" BP71GP20
Chapter 2
20
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped
1 0.08 in. (2 mm) or greater curl may
cause jams to occur.
• Extremely shiny or highly textured
• Paper that cannot be arranged
uniformly when stacked
• Paper made with a short grain
Paper capacity of the output paper
tray cover
2
Up to 50 sheets of Letter, Legal or A4 20 lb
(80 g/m
2
) paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
1
1
Loading paper
21
2
Choosing the right print media 2
Paper type and size for each operation 2
Paper Type Paper Size Usage
Fax Copy Printer
Cut-Sheet Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes Yes
A4 8.3 11.7 in. (210 297 mm) Yes Yes Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) Yes Yes Yes
Executive 7 1/4 10 1/2 in. (184 267 mm) – Yes Yes
A5 5.8 8.3 in. (148 210 mm) – Yes Yes
A6 4.1 5.8 in. (105 148 mm) – – Yes
Cards Photo 4 6 in. (10 15 cm) – Yes Yes
Photo 2L 5 7 in. (13 18 cm) – – Yes
Index Card 5 8 in. (127 203 mm) – – Yes
Envelopes C5 Envelope 6.4 9 in. (162 229 mm) – – Yes
DL Envelope 4.3 8.7 in. (110 220 mm) – – Yes
Com-10 4 1/8 9 1/2 in. (105 241 mm) – – Yes
Monarch 3 7/8 7 1/2 in. (98 191 mm) – – Yes
Transparencies Letter 8 1/2 11 in. (215.9 279.4 mm) – Yes Yes
A4 8.3 11.7 in. (210 297 mm) – Yes Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) – Yes Yes
A5 5.8 8.3 in. (148 210 mm) – Yes Yes
Chapter 2
22
Paper weight, thickness and capacity 2
1
Up to 100 sheets of plain paper 20 lb (80 g/m
2
).
2
BP71 69 lb (260 g/m
2
) paper is especially designed for Brother inkjet machines.
Paper Type Weight Thickness No. of
sheets
Cut-Sheet Plain Paper
17 to 32 lb (64 to 120 g/m
2
)
3 to 6 mil (0.08 to 0.15 mm)
100
1
Inkjet Paper
17 to 53 lb (64 to 200 g/m
2
)
3 to 10 mil (0.08 to 0.25 mm) 20
Glossy Paper
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
2
Cards Photo
(4" 6")/
(10 15 cm)
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
2
Index Card
Up to 32 lb (Up to 120 g/m
2
)
Up to 6 mil (Up to 0.15 mm) 30
Envelopes
20 to 25 lb (80 to 95 g/m
2
)
Up to 20 mil (Up to 0.52 mm) 10
Transparencies – – 10
23
3
3
How to load
documents
3
You can send a fax, make copies, and scan
from the scanner glass.
Using the scanner glass 3
You can use the scanner glass to fax, copy,
or scan pages of a book or one page at a
time.
Document sizes supported 3
How to load documents 3
a Lift the document cover.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
1 document cover
c Close the document cover.
IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
Loading documents 3
Length: Up to 11.7 in. (297 mm)
Width: Up to 8.5 in. (215.9 mm)
Weight: Up to 4.4 lb (2 kg)
1
Chapter 3
24
Unscannable area 3
The scannable area depends on the settings
in the application you are using. The figures
show the unscannable areas.
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Fax Letter 0.12 in.
(3 mm)
0.16 in.
(4 mm)
A4 0.12 in.
(3 mm)
Copy All paper
sizes
0.12 in.
(3 mm)
0.12 in.
(3 mm)
Scan 0.04 in.
(1 mm)
0.04 in.
(1 mm)
1
3
24
25
4
4
How to send a fax 4
The following steps show how to send a fax.
a Load your document face down on the
scanner glass. (See Using the scanner
glass on page 23.)
b When you want to send a fax or change
the settings for sending or receiving
faxes, press (Fax).
The Touchscreen shows:
c You can change the following
fax-sending settings. Press Options.
Press s or t to scroll through the fax
settings. When the setting you want is
displayed, press it and choose your new
option. When you are finished changing
the options, press OK.
(Basic User’s Guide)
For information about changing the
following fax-sending settings, see
pages 26 to 27.
Glass Scan Size
Color Fax Transmission
Transmission Verification Report
(Setup)
(Advanced User’s Guide)
For more advanced fax-sending
operations and settings
(See Advanced User’s Guide: Sending
a fax.)
Contrast
Fax Resolution
Set New Defaults
Factory Reset
Faxing at the end of a call
Broadcasting
Real Time Transmission
Overseas Mode
Canceling Waiting Jobs
d Enter the fax number.
Using the dial pad
Using (Address)
Address Book
Using (History)
Outgoing
Incoming
e Press Fax Start.
If you choose Black in the
Color Setting (default setting),
the machine starts scanning the first
page. Go to step f.
If you choose Color in the
Color Setting, the Touchscreen
asks if you want to send a color fax.
Press Color Fax to confirm. The
machine starts dialing and sending
the document.
Sending a fax 4
Chapter 4
26
f When the Touchscreen asks you
Next Page?, do one of the following:
To send a single page, press
No (Send).
The machine starts sending the
document.
To send more than one page, press
Yes and go to step g.
g Place the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)
Stop faxing 4
To stop faxing, press .
Setting scanner glass size for
faxing 4
When documents are A4 size, you need to
set the Scan Size to A4. If you do not, the
bottom portion of the faxes will be missing.
a Load your document.
b Press (Fax).
c Press Options.
d Press s or t on the Touchpanel to
display Glass Scan Size.
e Press Glass Scan Size.
f Press A4 (or Letter).
g Press OK.
h Enter the fax number.
i Press Fax Start.
NOTE
You can save the setting you use most
often by setting it as the default setting.
(See Advanced User’s Guide: Setting
your changes as the new default.)
Color fax transmission 4
Your machine can send a color fax to
machines that support this feature.
Color faxes cannot be stored in the machine’s
memory. When you send a color fax, the
machine will send it in real time (even if
Real Time TX is set to Off).
a Load your document.
b Press (Fax).
c Press Options.
d Press s or t on the Touchpanel to
display Color Setting.
e Press Color Setting.
f Press Color.
g Press OK.
h Enter the fax number.
i Press Fax Start.
j Read the information on the
Touchscreen, and then press
Color Fax.
Canceling a fax in progress 4
If you want to cancel a fax while the machine
is scanning, dialing or sending, press .
Sending a fax
27
4
Transmission Verification
Report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of the transmission,
duration of the transmission, the number of
pages sent, and whether or not the
transmission was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if you send a color
fax that the receiving machine prints in
black & white. Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if you send a color
fax that the receiving machine prints in
black & white.
A portion of the fax’s first page appears on
the report.
a Press (Settings).
b Press s or t on the Touchpanel to
display Fax.
c Press Fax.
d Press s or t to display
Report Setting.
e Press Report Setting.
f Press s or t to display
Transmission.
g Press Transmission.
h Press s or t to display On, On+Image,
Off or Off+Image, and then press the
option you want.
i Press .
NOTE
• If you choose On+Image or Off+Image
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. The
image will not appear on the report when
you send a color fax.
(See Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If the
transmission is not successful, NG will
appear next to RESULT.
28
5
Receive Modes 5
Choose the correct Receive Mode 5
The correct Receive Mode is determined by the external devices and telephone subscriber
services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother
machine.
Receiving a fax 5
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term “Distinctive Ring” but different telephone companies may have other names for this
service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring
on page 34 for instructions on setting up your machine using this feature.)
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
(See Voice Mail on page 33 for instructions on setting up your machine using this service.)
Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?
Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TAD as your Receive Mode.
(See Connecting an external TAD (telephone answering device) on page 37.)
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Choose Fax Only as your Receive Mode.
(See Fax Only on page 30.)
Will you be using your Brother machine on the same line as your telephone?
Do you want to receive voice calls and faxes automatically?
Fax/Tel mode is used when sharing the Brother machine and your telephone on the same line.
Choose Fax/Tel as your Receive Mode. (See Fax/Tel on page 30.)
Important Note: You cannot receive voice messages on either Voice Mail or an answering machine
with Fax/Tel mode.
Do you expect to receive very few faxes?
Choose Manual as your Receive Mode. You control the telephone line and must answer every call
yourself. (See Manual on page 30.)
Receiving a fax
29
5
To set the Receive Mode, follow the instructions:
a Press (Settings).
b Press s or t on the Touchpanel to display Fax.
c Press Fax.
d Press s or t to display Setup Receive.
e Press Setup Receive.
f Press s or t to display Receive Mode.
g Press Receive Mode.
NOTE
If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.
(See Turning off Distinctive Ring on page 35.)
h Press s or t to display Fax Only, Fax/Tel, External TAD or Manual, and then press
the option you want.
i Press .
The Touchscreen will display the current Receive Mode.
Chapter 5
30
Using Receive Modes 5
Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 31.)
Fax Only 5
Fax Only mode will automatically answer
every call as a fax call.
Fax/Tel 5
Fax/Tel mode helps you manage incoming
calls by recognizing whether they are fax or
voice calls and handling them in one of the
following ways:
Faxes will be automatically received.
Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast
pseudo/double-ring made by your
machine.
If you use Fax/Tel mode, see F/T Ring Time
(Fax/Tel mode only) on page 31 and Ring
Delay on page 31.
Manual 5
Manual mode turns off all automatic
answering functions unless you are using the
Distinctive Ring feature.
To receive a fax in Manual mode, lift the
handset of the external telephone or press
Hook. When you hear fax tones (short
repeating beeps), press Fax Start and
choose Receive. You can also use the Easy
Receive feature to receive faxes by lifting a
handset on the same line as the machine.
(See Easy Receive on page 32.)
External TAD 5
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in one of
the following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
To connect your External TAD, see
Connecting an external TAD (telephone
answering device) on page 37.
Receiving a fax
31
5
Receive Mode settings 5
Ring Delay 5
The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, keep the Ring Delay setting of
4 rings.
(See Using external and extension
telephones on page 40 and Easy Receive
on page 32.)
a Press (Settings).
b Press s or t on the Touchpanel to
display Fax.
c Press Fax.
d Press s or t to display
Setup Receive.
e Press Setup Receive.
f Press s or t to display Ring Delay.
g Press Ring Delay.
h Press s or t to display the options, and
then press the number of times the
machine will ring before it answers (0, 1,
2, 3 or 4).
If you choose 0, the machine will answer
immediately and the line will not ring at
all.
i Press .
F/T Ring Time
(Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the ring
delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call, the
machine will sound the F/T Ring (a fast
pseudo/double-ring) for the time you have set
in the F/T Ring Time setting. If you hear the
F/T Ring, it means that you have a voice
caller on the line.
Because the F/T Ring is made by the
machine, extension and external telephones
will not ring; however, you can still answer the
call on any telephone by using a remote code.
(For more information, see Using remote
codes on page 40.)
a Press (Settings).
b Press s or t on the Touchpanel to
display Fax.
c Press Fax.
d Press s or t to display
Setup Receive.
e Press Setup Receive.
f Press s or t to display
F/T Ring Time.
g Press F/T Ring Time.
h Press s or t to display the options, and
then press how long the machine will
ring to alert you that you have a voice
call (20, 30, 40 or 70 seconds).
i Press .
NOTE
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
Chapter 5
32
Easy Receive 5
If Easy Receive is On: 5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the Touchscreen or hear a
click on the phone line through the handset
you are using, just replace the handset. Your
machine will do the rest.
If Easy Receive is Off: 5
If you are at the machine and answered a call
first by lifting the external handset, press
Fax Start, and then press Receive to
receive.
If you answered at an extension telephone,
press l 51. (See Using external and
extension telephones on page 40.)
NOTE
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone,
press the Fax Receive Code, l 51.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Easy Receive to Off.
a Press (Settings).
b Press s or t on the Touchpanel to
display Fax.
c Press Fax.
d Press s or t to display
Setup Receive.
e Press Setup Receive.
f Press s or t to display
Easy Receive.
g Press Easy Receive.
h Press On (or Off).
i Press .
33
6
6
Telephone services 6
Your machine supports the Caller ID and
Distinctive Ring subscriber telephone
services that some telephone companies
offer.
Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, answering
services, alarm systems or other custom
features on one telephone line may create
problems with the operation of your machine.
If you have Voice Mail on your telephone line,
read the following carefully.
Voice Mail 6
If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.
For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.
Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.
To avoid conflicts between your Brother
machine and your Voice Mail service, do one
of the following:
Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different phone numbers on
that one line.
Brother uses the term “Distinctive Ring,” but
telephone companies market the service
under a variety of names, such as Custom
Ringing, Personalized Ring, Smart Ring,
RingMaster, Ident-A-Ring, Ident-A-Call, Data
Ident-A-Call, Teen Ring, and SimpleBiz Fax
& Alternate Number Ringing. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. (See Distinctive Ring
on page 34.)
OR
Set your Brother machine’s Receive Mode to
Manual. Manual mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax-sending
tones, you must transfer the call to the
Brother machine. (See Using external and
extension telephones on page 40.)
Unanswered fax and voice calls will go to
your Voice Mail. (To set the machine in
Manual mode, see Choose the correct
Receive Mode on page 28.)
Telephone services and external
devices
6
Chapter 6
34
Distinctive Ring 6
Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring,” but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.
NOTE
• You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.
• Please call your telephone company for
availability and rates.
What does your telephone company's
“Distinctive Ring” do?
6
Your telephone company's Distinctive Ring
service allows you to have more than one
number on the same telephone line. If you
need more than one telephone number, it
is cheaper than paying for an extra line.
Each telephone number has its own
distinctive ring pattern, so you will know
which telephone number is ringing. This is
one way you can have a separate telephone
number for your machine.
What does Brother's “Distinctive
Ring” do?
6
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company's Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
Do you have Voice Mail? 6
If you have Voice Mail on the telephone line
that you will install your new machine on,
there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other's operations.
If you decide to get Distinctive Ring service
from the telephone company, you will need to
follow the directions in Registering the
Distinctive Ring pattern to register the new
Distinctive Ring pattern they give you. This is
so your machine can recognize its incoming
calls.
NOTE
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
Before you choose the ring pattern to
register
6
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns in the
table are supported by your Brother machine.
Register the one your telephone company
gives you.
Ring
Pattern
Rings
1 short-short or
long-long
2 short-long-short
3 short-short-long
4 very long
(normal pattern)
Telephone services and external devices
35
6
NOTE
Ring Pattern #1 is often called Short-Short
and is the most commonly used.
If the ring pattern you received is not on
this chart, call your telephone company
and ask for one that is shown.
The machine will only answer calls to its
registered number.
The first two rings are silent on the
machine. This is because the machine
must “listen” to the ring pattern to compare
it to the pattern that was registered.
Other telephones on the same line will
ring.
If you program the machine correctly, it
will recognize the registered ring pattern of
the “fax number” within 2 ring patterns and
then answer with fax tones. When the
“voice number” is called, the machine will
not answer.
Registering the Distinctive Ring
pattern
6
Very Important!
After you have set the Distinctive Ring feature
to On, your Distinctive Ring number will
receive faxes automatically. You will see D/R
on the Home screen and Manual as the
Receive Mode setting. You cannot change
the Receive Mode from D/R (Manual) to
another Receive Mode while Distinctive Ring
is set to On. This ensures the Brother
machine will only answer the Distinctive Ring
number and will not interfere when your main
telephone number is called.
a Press (Settings).
b Press s or t on the Touchpanel to
display Fax.
c Press Fax.
d Press s or t to display
Miscellaneous.
e Press Miscellaneous.
f Press s or t to display Distinctive.
g Press Distinctive.
h Do one of the following:
If you have not registered the
Distinctive Ring, press
Distinctive, and then press On.
Go to step i.
If you have already registered the
Distinctive Ring, and want to change
the pattern, go to step i.
i Press Ring Pattern.
j Press the stored ring pattern you want to
use.
Press OK.
(You will hear each ring pattern as you
select its number. Make sure you
choose the pattern that the telephone
company gave you.)
k Press .
Distinctive Ring is now set to On.
Turning off Distinctive Ring 6
a Press (Settings).
b Press s or t on the Touchpanel to
display Fax.
c Press Fax.
d Press s or t to display
Miscellaneous.
e Press Miscellaneous.
f Press s or t to display Distinctive.
g Press Distinctive.
You can see the current setting.
h Press Distinctive.
Chapter 6
36
i Press Off.
j Press .
NOTE
If you turn off Distinctive Ring, the
machine will be set to Manual mode. You
will need to set the Receive Mode again.
(See Choose the correct Receive Mode
on page 28.)
Voice over Internet Protocol
(VoIP) 6
VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Telephone providers
frequently bundle VoIP together with Internet
and cable services.
Your machine may not work with some VoIP
systems. If you want to use your machine to
send and receive faxes on a VoIP system,
make sure that one end of your telephone
cord is connected to the jack labeled LINE on
your machine. The other end of the telephone
cord may be connected to a modem,
interface box, phone adapter, splitter, or other
such device.
If you have questions about how to
connect your machine to the VoIP
system, call your VoIP provider.
After you have connected your machine to
the VoIP system, press Hook on the
Touchscreen to verify that the machine has a
dial tone. If the machine does not have a dial
tone, call your VoIP provider.
If you are having problems sending or
receiving faxes over a VoIP system, we
recommend changing the machine’s modem
speed to the Basic(for VoIP) setting
(see Telephone line interference / VoIP
on page 92).
Telephone services and external devices
37
6
Connecting an external
TAD (telephone
answering device)
6
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax-calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave you a voice
message.
The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings, there are only 8 to 10 seconds of CNG
tones left for the fax “handshake.” Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
NOTE
• If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.
• If you subscribe to your telephone
company's Distinctive Ring service:
You may connect an external TAD to a
separate wall jack only if you subscribe to
your telephone company's Distinctive
Ring service, have registered the
distinctive ring pattern on your machine,
and use that number as a fax number. The
recommended setting is at least four rings
on the external TAD when you have the
telephone company's Distinctive Ring
service. You cannot use the Toll Saver
setting.
• If you do not subscribe to the
Distinctive Ring service:
You must plug your TAD into the EXT.
jack of your machine. If your TAD is
plugged into a wall jack, both your
machine and the TAD will try to control the
telephone line. (See the illustration.)
• Before you connect the external TAD,
remove the protective cap (2) from the
EXT. jack on the machine.
1TAD
2 Protective Cap
When the TAD answers a call, the
Touchscreen shows Telephone.
IMPORTANT
DO NOT connect a TAD elsewhere on the
same telephone line.
1
1
2
Chapter 6
38
Connections 6
The external TAD must be plugged into the
jack labeled EXT. Your machine cannot work
correctly if you plug the TAD into a wall jack
(unless you are using Distinctive Ring).
a Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
b Plug the telephone line cord from the
telephone wall jack into the jack labeled
LINE.
c Remove the protective cap (1) from the
jack labeled EXT., and then plug the
telephone line cord from the external
TAD into the EXT. jack. (Make sure this
cord is connected to the TAD's
telephone line jack, and not its handset
jack.)
d Carefully guide the telephone line cord
from the EXT. jack into the cable
channel and out the back of the
machine.
e Lift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover using both hands.
f Set your external TAD to four rings or
less. (The machine's Ring Delay setting
does not apply.)
g Record the outgoing message on your
external TAD.
h Set the TAD to answer calls.
i Set the Receive Mode to
External TAD. (See Choose the
correct Receive Mode on page 28.)
Recording an outgoing
message (OGM) on the
external TAD 6
Timing is important in recording this
message. The way you record this message
will affect both manual and automatic fax
reception.
a Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
send a fax by pressing l 51 and Start.”
NOTE
We recommend beginning your OGM with
an initial 5-second silence because the
machine cannot hear fax tones over a
resonant or loud voice. You may try
omitting this pause, but if your machine
has trouble receiving, then you must
re-record the OGM to include it.
1
Telephone services and external devices
39
6
Multi-line connections (PBX) 6
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi-line system, we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator, we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate correctly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
External and extension
telephones
6
Connecting an external
telephone 6
You can connect a separate telephone (2) to
your machine as shown in the diagram.
Before you connect the external telephone,
remove the protective cap (3) from the EXT.
jack.
Connect the telephone line cord to the jack
labeled EXT inside the machine.
Carefully guide the telephone line cord into
the cable channel and out the back of the
machine.
1 Extension telephone
2 External telephone
3 Protective cap
2
1
3
Chapter 6
40
Using external and extension
telephones 6
Using extension telephones
If you answer a fax call at an extension
telephone, you can make your machine
receive the fax by pressing the Fax Receive
Code l 51.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at an extension telephone by
pressing the Telephone Answer Code #51.
(See F/T Ring Time (Fax/Tel mode only)
on page 31.)
Using an external telephone
(connected to the EXT. jack of the
machine)
If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Fax Start and
choosing Receive.
You can also use the Fax Receive Code
l 51.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Pickup on the Touchscreen.
If you answer a call and no one is on
the line:
6
Assume you are receiving a manual fax.
Press l 51 and wait for the chirp or until the
Touchscreen shows Receiving, and then
hang up.
NOTE
You can also use the Easy Receive
feature to make your machine
automatically take the call. (See Easy
Receive on page 32.)
Using a non-Brother cordless
external telephone 6
If your non-Brother cordless telephone is
connected to the EXT. jack of the machine
and you typically carry the cordless handset
elsewhere, it is easier to answer calls during
the Ring Delay.
If you let the machine answer first, you will
have to go to the machine so you can press
Pickup to send the call to the cordless
handset.
Using remote codes 6
Fax Receive Code 6
If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by dialing the Fax Receive Code
l 51. Wait for the chirping sounds and then
replace the handset. (See Easy Receive
on page 32.)
If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Fax Start and
choosing Receive.
Telephone Answer Code 6
If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
(pseudo/double) ring after the initial ring
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing #51 (make sure you press this
between the rings).
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone
connected to the EXT. jack of the machine by
pressing Pickup on the Touchscreen.
Telephone services and external devices
41
6
Changing the remote codes 6
The preset Fax Receive Code is l 51. The
preset Telephone Answer Code is #51. If
you want to, you can replace them with your
own codes.
a Press (Settings).
b Press s or t on the Touchpanel to
display Fax.
c Press Fax.
d Press s or t to display
Setup Receive.
e Press Setup Receive.
f Press s or t to display
Remote Codes.
g Press Remote Codes.
h Press On.
i Do one of the following.
If you want to change the Fax
Receive Code, enter the new code.
Press OK. Go to step j.
If you do not want to change the Fax
Receive Code, press OK. Go to
step j.
j Do one of the following.
If you want to change the Telephone
Answer Code, enter the new code.
Press OK. Go to step k.
If you do not want to change the
Telephone Answer Code, press OK.
Go to step k.
k Press .
NOTE
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another
three-digit code (such as ### and 999).
• Remote Codes might not work with some
telephone systems.
42
7
How to dial 7
Manual dialing 7
a Load your document.
b Press (Fax).
c Press all of the digits of the fax number.
d Press Fax Start.
Speed Dialing 7
a Load your document.
b Press (Fax).
c Press (Address).
d Do one of the following:
Press Alphabetical or
Numerical, and then press the
number you want to dial.
Press the two-digit Speed Dial
number using the dial pad.
NOTE
If the Touchscreen shows
Not Registered when you enter a
Speed Dial number it means a number
has not been stored at this location.
e
To send a fax, press Send a fax and
go to step f.
f Press Fax Start.
The machine scans and sends the fax.
Fax Redial 7
If you are sending a fax automatically and the
line is busy, the machine will redial once after
five minutes.
Redial only works if you dialed from the
machine.
a Load your document.
b Press (Fax).
c Press Redial.
d Press Fax Start.
NOTE
• In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.
• If you are sending a fax manually and the
line is busy, press Hook before performing
step c above.
• Redial will change to Pause when you
enter a fax number.
Dialing and storing numbers 7
Dialing and storing numbers
43
7
Storing numbers 7
You can set up your machine to do the
following types of easy dialing: Speed Dial
and Groups for broadcasting faxes. When
you dial a Speed Dial number, the
Touchscreen shows the number.
(See Advanced User’s Guide: Setting up
Groups for Broadcasting and Broadcasting
(Black & White only).)
NOTE
If you lose electrical power, the Speed Dial
numbers that are in the memory will not be
lost.
Storing a pause 7
When you are storing Speed Dial numbers,
you can insert one or more 3.5-second
pauses by pressing PAUSE on the
Touchscreen.
Storing Speed Dial numbers 7
You can store up to 40 two-digit Speed Dial
locations with a name, and each name can
have two numbers. When you dial, you will
only have to press a few buttons on the
Touchscreen (for example: press
(Address), the number you want to call
and Send a fax).
a Press (Fax).
b Press (Address).
c If Speed Dial numbers have already
been stored, press Alphabetical or
Numerical.
d Press More.
e Press s or t on the Touchpanel to
display Set Speed Dial.
f Press Set Speed Dial.
g Do one of the following:
Enter the name (up to 16 characters)
using the keyboard on the
Touchscreen.
Press OK.
(For help entering letters, see
Entering Text on page 113.)
To store the number without a name,
press OK.
h Enter the first fax or telephone number
( ) using the keyboard on the
Touchscreen (up to 20 digits).
Press OK.
i Do one of the following:
Enter the second fax or telephone
number ( ) using the keyboard
on the Touchscreen (up to 20 digits).
Press OK.
If you do not want to store a second
number, press OK.
j To choose where the number will be
stored, do one of the following:
To accept the displayed next
available Speed Dial location, press
OK.
To enter a different Speed Dial
location, press and then enter a
two-digit number using the keyboard
on the Touchscreen.
Press OK.
NOTE
If the two-digit Speed Dial location you
choose is already taken, the OK button on
the Touchscreen will not work. Choose a
different location.
Chapter 7
44
k When the Touchscreen displays your
settings, press OK to confirm.
l Do one of the following:
To store another Speed Dial
number, repeat steps d to k.
To finish storing numbers, press .
Changing or deleting
Speed Dial names or numbers7
You can change the name or number of a
Speed Dial that has already been stored, or
delete it by deleting all of its numbers.
a Press (Fax).
b Press (Address).
c Press Alphabetical or Numerical.
d Press More.
e Do one of the following:
Press s or t to display Change.
Press Change to edit the name or
numbers.
Press s or t to display Delete.
Press Delete.
Select the numbers you want to
delete by pressing them to display a
red check mark.
Press OK.
Press Yes to confirm.
Go to step j.
f Press s or t to display the number you
want to change.
g Press the name or number you want to
change.
h Do the following:
If you want to change the name,
press Name.
Enter the new name (up to 16
characters) using the keyboard on
the Touchscreen. (For help entering
letters, see Entering Text
on page 113.)
Press OK.
If you want to change the first fax or
telephone number, press .
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.
If you want to change the second
Fax/Tel number, press .
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.
NOTE
How to change the stored name or
number:
If you want to change a character,
press d or c to position the cursor
underneath the character you want to
change, and then press . Enter the
new character.
If you want to change a stored number,
press repeatedly to delete the
number. Enter the new number.
i The Touchscreen will display your
settings.
Do one of the following:
Press OK to finish.
To change another Speed Dial
number, repeat steps f to i.
To make more changes, return to h.
j Press .
45
8
8
How to copy 8
The following steps show the basic copy
operation.
a Place the document face down on the
scanner glass.
(See Using the scanner glass
on page 23.)
b Press (Copy).
The Touchscreen shows:
1 No. of Copies
You can enter the number of copies by
pressing - or + on the Touchscreen (as
shown above) or by using the dial pad.
c If you want more than one copy, enter
the number (up to 99).
d Press Black Start or Color Start.
Stop copying 8
To stop copying, press .
Copy options 8
You can change the following copy settings.
Press Copy, and then press Options. Press
s or t on the Touchpanel to scroll through
the copy settings. When the setting you want
is displayed, press it and choose your option.
(Basic User’s Guide)
For information about changing the following
copy settings, see page 46.
Paper Type
Paper Size
(Advanced User’s Guide)
For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.
Quality
Enlarge/Reduce
Page Layout
2in1(ID)
Stack/Sort
Density
2-sided Copy
Remove Background
Set New Default
Factory Reset
Making copies 8
1
Chapter 8
46
Paper Type 8
If you are copying on special paper, set the
machine for the type of paper you are using to
get the best print quality.
a Load your document.
b Press (Copy).
c Enter the number of copies you want.
d Press Options.
e Press s or t on the Touchpanel to
display Paper Type.
f Press Paper Type.
g Press s or t to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want to
set.
h If you do not want to change more
settings, press OK.
i Press Black Start or Color Start.
Paper Size 8
If you are copying on paper other than Letter
size, you will need to change the Paper Size
setting. You can copy only on Letter, Legal,
A4, A5, Executive or
Photo (4" 6")/(10 15 cm) paper.
a Load your document.
b Press (Copy).
c Enter the number of copies you want.
d Press Options.
e Press s or t on the Touchpanel to
display Paper Size.
f Press Paper Size.
g Press s or t to display Letter,
Legal, A4, A5, EXE or 4"x6", and then
press the option you want to set.
h If you do not want to change more
settings, press OK.
i Press Black Start or Color Start.
47
9
9
Printing a document 9
The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
For more information, see Software and
Network User’s Guide: Print.
a Install the Brother printer driver from the
CD-ROM. (See Quick Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.
d Choose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
Media Type
Print Quality
Paper Size
Orientation
Color / Grayscale
Ink Save Mode
Scaling
2-sided / Booklet
e Click OK.
f Click Print (or OK depending on the
application you are using) to begin
printing.
How to print from a computer 9
48
10
Before scanning 10
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Configure the machine with a TCP/IP address if network scanning does not work.
For more information, see Software and Network User’s Guide: Configure Network Scanning
for Windows
®
.
How to scan to a computer 10
How to scan to a computer
49
10
Scanning a document as a PDF file using
ControlCenter4 (Windows
®
) 10
For more information, see Software and Network User’s Guide: Scan Using ControlCenter4
Advanced Mode (Windows
®
).
NOTE
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
a Load your document. (See How to load documents on page 23.)
b (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.
d Make sure the machine you want to use is selected from the Model drop-down list.
Chapter 10
50
e Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
1
2
4
5
3
How to scan to a computer
51
10
g Click File.
h Press Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
Chapter 10
52
How to change the machine’s SCAN mode
settings for PDF scanning
10
You can change your machine’s Scan mode settings using ControlCenter4. (Windows
®
)
a (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model drop-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
How to scan to a computer
53
10
e Choose the File tab. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
1
2
4
5
3
Chapter 10
54
How to scan a document as a PDF file using the Touchscreen 10
a Load your document. (See How to load documents on page 23.)
b Press (Scan).
c Press s or t on the Touchpanel to display Scan to File.
d Press Scan to File.
e If the machine is connected to a network, press the PC Name.
Do one of the following:
If you want to use the default settings, go to step j.
If you want to change the default settings, go to step f.
f Press Options.
g Press Set with TouchPanel.
Press On.
h Choose the settings for Scan Type, Resolution, File Type, Scan Size and
Remove Background as needed.
i Press OK.
j Press Start.
The machine starts the scanning process.
NOTE
The following scan modes are available.
• Scan to OCR
• Scan to File
• Scan to Image
• Scan to email
• Web Service
1
1
Windows
®
users only. (Windows Vista
®
SP2 or later, Windows
®
7 and Windows
®
8)
For more information, see Software and Network User’s Guide: Scan Using Web Services from the Brother Machine
(Windows Vista
®
SP2 or greater, Windows
®
7 and Windows
®
8).
55
A
A
Replacing the ink
cartridges
A
Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine will display a
message.
The Touchscreen will show which ink
cartridge is low or needs replacing. Be sure to
follow the Touchscreen prompts to replace
the ink cartridges in the correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
CAUTION
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
IMPORTANT
Brother strongly recommends that you do
not refill the ink cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement ink
cartridges. Use or attempted use of
potentially incompatible ink and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third-party ink and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
a Open the ink cartridge cover (1).
If an ink cartridge has reached the end
of its life, the Touchscreen shows
B&W Print Only or Cannot Print.
Routine maintenance A
1
56
b Press the lock release lever as shown to
release the cartridge color indicated on
the Touchscreen. Remove the cartridge
from the machine.
c Open the new ink cartridge bag for the
color indicated on the Touchscreen, and
then take out the ink cartridge.
d Turn the green release lever on the
orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.
IMPORTANT
• DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately
wash it off with soap or detergent.
• DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.
1
2
1
2
Routine maintenance
57
A
e Each color has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
f Gently push the back of the ink
cartridge—marked PUSH—until it
latches, and then close the ink cartridge
cover.
g The machine will automatically reset the
ink dot counter.
NOTE
• If you replaced an ink cartridge, for
example Black, the Touchscreen may ask
you to verify that it is a brand new one (for
example, Did You Change Black).
For each new cartridge you installed,
press Yes to reset the ink dot counter for
that color. If the ink cartridge you installed
is not a brand new one, be sure to press
No.
• If the Touchscreen shows
No Ink Cartridge or
Cannot Detect after you install the ink
cartridge, check that the ink cartridge is
installed correctly. Remove the ink
cartridge and reinstall it slowly and firmly
until it latches.
IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• If you mix the colors by installing an ink
cartridge in the wrong position, the
Touchscreen shows Wrong Ink Color.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their correct
positions.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
58
Cleaning and checking
the machine
A
Cleaning the scanner A
a Unplug the machine from the AC power
outlet.
b Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
NOTE
In addition to cleaning the scanner glass
with a non-flammable glass cleaner, run
your fingertip over the glass to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
Cleaning the print head A
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank text on
your printed pages. You can clean Black only;
Yellow, Cyan, and Magenta at once; or all
four colors at once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
a Press (Settings).
NOTE
If is on the Touchscreen, you can
press it, and then go to step f.
b Press s or t on the Touchpanel to
display General Setup.
c Press General Setup.
d Press s or t to display Ink.
e Press Ink.
f Press s or t to display Cleaning.
g Press Cleaning.
h Press s or t to display Black, Color
or All, and then press the option you
want to clean.
The machine cleans the print head.
When cleaning is finished, the
Touchscreen will return to the Home
screen.
2
1
3
Routine maintenance
59
A
NOTE
• If you clean the print head at least five
times and the print has not improved, try
installing a new Genuine Brother Brand
replacement ink cartridge for each
problem color. Try cleaning the print head
again up to five more times. If the print has
not improved, call Brother Customer
Service. (See Brother numbers
on page i.)
• You can also clean the print head from
your PC.
For more information, see Software and
Network User’s Guide: Clean the Print
Head (Windows
®
) or Clean the Print Head
(Macintosh).
Checking the print quality A
If faded or streaked colors and text appear on
your printouts, some of the print head nozzles
may be clogged. You can check this by
printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
a Press (Settings).
NOTE
If is on the Touchscreen, you can
press it, and then go to step f.
b Press s or t on the Touchpanel to
display General Setup.
c Press General Setup.
d Press s or t to display Ink.
e Press Ink.
f Press s or t to display Test Print.
g Press Test Print.
h Press Print Quality.
i Press Start.
The machine starts printing the Print
Quality Check Sheet.
j Check the quality of the four color blocks
on the sheet.
60
k The Touchscreen asks you if the print
quality is OK.
Do one of the following:
If all lines are clear and visible, press
Yes to finish the Print Quality check
and go to step o.
If you can see missing short lines as
shown below, press No.
l The Touchscreen asks you if the print
quality is OK for black and then the three
colors.
Press Yes or No.
m The Touchscreen asks you if you want
to start cleaning.
Press Yes.
The machine starts cleaning the print
head.
n After the cleaning procedure is finished,
press Start.
The machine starts printing the Print
Quality Check Sheet again. Return to
step j to repeat the procedure.
o Press .
If you clean the print head at least five times
and the print has not improved, try installing a
new Genuine Brother Brand replacement ink
cartridge for each problem color. Try cleaning
the print head again up to five more times. If
the print has not improved, call Brother
Customer Service. (See Brother numbers
on page i.)
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
NOTE
OK Poor
i
When a print head
nozzle is clogged
the printed
sample looks like
this.
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
Routine maintenance
61
A
Checking the print alignment A
You may need to adjust the print alignment
after transporting the machine if your printed
text becomes blurred or images become
faded.
a Press (Settings).
NOTE
If is on the Touchscreen, you can
press it, and then go to step f.
b Press s or t on the Touchpanel to
display General Setup.
c Press General Setup.
d Press s or t to display Ink.
e Press Ink.
f Press s or t to display Test Print.
g Press Test Print.
h Press Alignment.
i Press Start.
The machine starts printing the
Alignment Check Sheet.
j For the “A” pattern, press the number of
the test print that has the least visible
vertical stripes (1-9), and then press it.
Repeat this step for the B, C and D
patterns.
In the example number 6 is the best
choice for A, B, C and D.
k Press .
NOTE
i
When the print
alignment is not
adjusted properly,
text looks blurry
like this.
After the print
alignment is
adjusted properly,
text looks like this.
62
Setting the date and
time
A
The Touchscreen displays the date and time.
If it is not current, re-enter it here.
You can add the date and time to each fax
you send by setting your Station ID.
a Press (Settings).
b Press s or t on the Touchpanel to
display Initial Setup.
c Press Initial Setup.
d Press s or t to display Date & Time.
e Press Date & Time.
f Press Date & Time.
g Enter the last two digits of the year using
the keyboard on the Touchscreen, and
then press OK.
h Enter the two digits for the month using
the keyboard on the Touchscreen, and
then press OK.
i Enter the two digits for the day using the
keyboard on the Touchscreen, and then
press OK.
j Press 12h Clock or 24h Clock.
k To enter the time, do one of the
following:
If you chose 12h Clock in step j,
enter the time (in 12-hour format)
using the keyboard on the
Touchscreen, and then press AM or
PM.
Press OK.
If you chose 24h Clock in step j,
enter the time (in 24-hour format)
using the keyboard on the
Touchscreen.
Press OK.
(For example, enter 19:45 for
7:45 PM.)
l Press .
63
B
B
Identifying your problem B
First, check the following.
The machine's power cord is connected correctly and the machine's power switch is turned on.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
Touchscreen messages
(See Error and maintenance messages on page 65.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
Printing Difficulties on page 81
Print Quality Difficulties on page 83
Paper Handling Difficulties on page 84
Printing Received Faxes on page 86
Telephone and Fax problems:
Telephone Line or Connections on page 86
Handling Incoming Calls on page 89
Receiving Faxes on page 87
Sending Faxes on page 88
Copying problems:
Copying Difficulties on page 89
Troubleshooting B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Troubleshooting
65
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can correct most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Error Message Cause Action
B&W Print Only
Replace Ink
One or more of the color ink
cartridges have reached the end of
their life.
You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
Touchscreen, each operation works
in the following way:
Printing
If you choose Grayscale in the
Advanced tab of the printer
driver, you can use the machine
as a black & white printer.
2-sided print is not available when
this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in black & white.
2-sided copy is not available
when this message appears.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
black & white.
If a sending machine has a color
fax, the machine’s “handshake”
will ask that the fax be sent as
black & white.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 55.)
NOTE
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows
®
) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer
driver.
66
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
reinstall it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 55.)
An ink cartridge is not installed
correctly.
If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink cartridge.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
The ink cartridge must be replaced. Replace the ink cartridge with a new,
genuine Brother ink cartridge.
A used ink cartridge was reinstalled. Remove the used ink cartridge and
install a new one.
The new ink cartridge has an air
bubble.
Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.
Cannot Detect Ink If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink volume.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Cannot Print
Replace Ink
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available, black &
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's “handshake”
will ask that the fax be sent in black &
white. If the sending machine has the
ability to convert it, the color fax will
be stored in the memory as a black &
white fax.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 55.)
Comm.Error Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Cover is Open The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
The ink cartridge cover is not locked
in the closed position.
Firmly close the ink cartridge cover
until it locks into place.
Error Message Cause Action
Troubleshooting
67
B
Data Remaining Print data is left in the machine's
memory.
Press . The machine will cancel
the job and clear it from the memory.
Try to print again.
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic (for VoIP). (See
Telephone line interference / VoIP
on page 92.)
DR Mode in Use The machine is in Distinctive Ring
mode. You cannot change the
Receive Mode when Distinctive Ring
is on.
Set Distinctive Ring to Off. (See
Turning off Distinctive Ring
on page 35.)
High Temperature The room temperature is too high. After cooling the room, allow the
machine to cool down to room
temperature. Try again later.
Error Message Cause Action
68
Ink Absorber Full The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
The ink absorber box or flushing box
will need to be replaced. Call Brother
Customer Service or a Brother
Authorized Service Center to have
your machine serviced. (See Brother
numbers on page i.)
Other reasons for cleaning are:
1 After a paper jam has been
cleared, the machine
automatically cleans itself before
the next received fax is printed.
2 The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3 The machine automatically cleans
itself after ink cartridges of the
same color have been replaced
12 times.
InkAbsorberNearFull The ink absorber box or flushing box
is nearly full.
The ink absorber box or flushing box
will need to be replaced soon. Call
Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced. (See
Brother numbers on page i.)
Error Message Cause Action
Troubleshooting
69
B
Ink low One or more of the ink cartridges are
near the end of their life. If one of the
color ink cartridges is near the end of
its life and someone is sending you a
color fax, your machine’s
“handshake” will ask that the fax be
sent in black & white. If the sending
machine has the ability to convert it,
the color fax will be printed at your
machine as a black & white fax.
Order a new ink cartridge. You can
continue printing until the
Touchscreen shows
Cannot Print. (See Ordering
accessories and supplies on page ii
and Replacing the ink cartridges
on page 55.)
Low Temperature The room temperature is too low. After warming the room, allow the
machine to warm up to room
temperature. Try again later.
No Caller ID There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Advanced User’s Guide: Caller
ID.)
No Ink Cartridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 55.)
No Paper Fed The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
Refill the paper tray, and then
press OK on the Touchscreen.
Remove and reload the paper,
then press OK on the
Touchscreen. (See Loading
paper and other print media
on page 12.)
The paper tray was not fully inserted. Remove the paper tray and re-install
it until it locks into place, and then
press OK on the Touchscreen.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam on page 75.)
The paper is jammed in the machine. Remove the jammed paper. (See
Printer jam or paper jam on page 75.)
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Error Message Cause Action
70
Out of Fax Memory The fax memory is full. Do one of the following:
Clear the data from the memory.
To gain extra memory, you can
turn off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Out of Memory The machine's memory is full. If a fax-sending or copy operation
is in process:
Press and wait until the other
operations in process finish, and
then try again.
Press OK to send the pages
scanned so far.
Press OK to copy the pages
scanned so far.
Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Paper Jam [Front] The paper is jammed in the machine. Remove the jammed paper. (See
Printer jam or paper jam on page 75.)
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 79.)
Error Message Cause Action
Troubleshooting
71
B
PaperJam Front,Rear The paper is jammed in the machine. Remove the jammed paper. (See
Printer jam or paper jam on page 75.)
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 79.)
Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper. (See
Printer jam or paper jam on page 75.)
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 79.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Screen init. Fail The Touchscreen was pressed
before the power on initialization was
completed.
Make sure that nothing is touching or
resting on the Touchscreen.
Debris may be stuck between the
lower part of the Touchscreen and its
frame.
Insert a piece of stiff paper between
the lower part of the Touchscreen and
its frame and slide it back and forth to
push out the debris.
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, see Transferring
your faxes or Fax Journal report
on page 73 before disconnecting the
machine so you will not lose any
important messages. Then,
disconnect the machine from the
power for several minutes and
reconnect it.
Error Message Cause Action
72
Wrong Ink Color An ink cartridge has been installed in
the wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
correct positions.
Wrong Paper Size The Paper Size setting does not
match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper
size you are using.
1 Check that the Paper Size you
choose matches the size of paper
in the tray.
(See Paper Size on page 18.)
2 Make sure you loaded the paper
in a Portrait position, by setting
the paper guides at the indicators
for your paper size. (See Loading
paper and other print media
on page 12.)
3 After you have checked the paper
size and the paper position, press
OK on the Touchscreen.
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
For more information, see Software
and Network User’s Guide: Change
the Paper Size (Windows
®
) or
Change the Paper Size (Macintosh).
Error Message Cause Action
Troubleshooting
73
B
Error animation B
Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
back a step.
Transferring your faxes or Fax
Journal report B
If the Touchscreen shows:
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX
We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 73 or Transferring faxes to your PC
on page 74.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine on page 74.)
Transferring faxes to another fax
machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Set your Station ID.)
a Press to temporarily interrupt the
error.
b Press (Settings).
c Press s or t on the Touchpanel to
display Service.
d Press Service.
e Press Data Transfer.
f Press Fax Transfer.
g Do one of the following:
If the Touchscreen shows No Data,
there are no faxes left in the
machine's memory.
Press .
Enter the fax number to which faxes
will be forwarded.
h Press Fax Start.
74
Transferring faxes to your PC B
You can transfer the faxes from your
machine's memory to your PC.
a Press to temporarily interrupt the
error.
b Make sure you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
Do one of the following:
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
From (Start), select All Programs,
Brother, MFC-XXXX,
PC-FAX Receiving, and select
Receive. (XXXX is your model name.)
(Windows
®
8)
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.
c Make sure you have set PC-Fax
Receive on the machine.
(See Advanced User’s Guide: PC-Fax
Receive (Windows
®
).)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
Touchscreen will ask if you want to
transfer the faxes to your PC.
d Do one of the following:
To transfer all faxes to your PC,
press Yes. You will be asked if you
want to also turn on the backup print
option.
To exit and leave the faxes in the
memory, press No.
e Press .
Transferring the Fax Journal report to
another fax machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Set your Station ID.)
a Press to interrupt the error.
b Press (Settings).
c Press s or t on the Touchpanel to
display Service.
d Press Service.
e Press Data Transfer.
f Press Report Trans.
g Enter the fax number to which the Fax
Journal report will be forwarded.
h Press Fax Start.
Troubleshooting
75
B
Printer jam or paper jam B
Locate and remove the jammed paper by
following these steps:
a Unplug the machine from the AC power
outlet.
IMPORTANT
After 24 hours of the power failure, the
faxes stored in the memory will be lost.
Before you unplug the machine from the
power source, you can transfer your faxes
that are stored in the memory to your PC
or another fax machine so you will not lose
any important messages. (See
Transferring your faxes or Fax Journal
report on page 73.)
b Pull the paper tray (1) completely out of
the machine.
c Pull the two green levers inside the
machine to remove the jammed paper.
If the Touchscreen shows
Paper Jam [Rear], go to step g.
d Pull out the jammed paper (1).
1
1
76
e Lift the Jam Clear Flap, and remove the
jammed paper.
f Make sure you look carefully inside the
machine above and below the Jam
Clear Flap for any pieces of paper.
With the tray removed, do one of the
following:
If the Touchscreen shows
Paper Jam [Front], go to
step j.
If the Touchscreen shows
PaperJam Front,Rear, go to
step g.
g Open the Jam Clear Cover (1) at the
back of the machine.
h Pull the jammed paper out of the
machine.
i Close the Jam Clear Cover.
Make sure the cover is closed correctly.
1
Troubleshooting
77
B
j Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover (1) into the open position.
Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (2)
and (3).
IMPORTANT
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If the print head is in the right corner as
shown in the illustration, you cannot move
the print head. Re-connect the power
cord. Hold down until the print head
moves to the center. Then unplug the
machine from the power source and take
out the paper.
• If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.
1
2
3
1
78
k Make sure you look carefully inside (1)
for any pieces of paper.
l Put the paper tray firmly back in the
machine.
m Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
n While holding the paper tray in place,
pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.
IMPORTANT
DO NOT use the paper support flap for
Legal size paper.
o Re-connect the power cord.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 79.)
1
33
1
2
Troubleshooting
79
B
Additional paper jam clear operationsB
a Unplug the machine from the AC power
outlet.
b Pull the paper tray (1) completely out of
the machine.
c Pull the two green levers inside the
machine to remove the jammed paper.
d Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
e Load one sheet of thick Letter or A4
sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.
1
80
f If the thick paper is pushing any jammed
paper out, remove the jammed paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
g Pull the thick paper out of the machine.
h Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
i Put the paper tray firmly back in the
machine.
j Re-connect the power cord.
1
2
3
1
Troubleshooting
81
B
If you are having difficulty with your machine B
NOTE
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the Touchscreen is showing an error message.
(See Error and maintenance messages on page 65.)
Make sure that the machine is online.
(Windows
®
XP and Windows Server
®
2003)
Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.
(Windows Vista
®
and Windows Server
®
2008)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows
®
7 and Windows Server
®
2008 R2)
Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is unchecked.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 55.)
82
No printout.
(continued)
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Delete old data as follows:
(Windows
®
XP and Windows Server
®
2003)
Click Start/Printers and Faxes.
(Windows Vista
®
and Windows Server
®
2008)
Click /Control Panel/Hardware and Sound/Printers.
(Windows
®
7 and Windows Server
®
2008 R2)
Click /Devices and Printers/Printers and Faxes.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area on page 17.)
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows
®
)
Click Color Settings on the Advanced tab, and make sure you uncheck
Color Enhancement (True2Life).
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
uncheck Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
For more information, see Software and Network User’s Guide: Print without a
Border (Windows
®
) or Print without a Border (Macintosh).
True2Life™ is not working
correctly.
If the image data is not full color in your application (such as 256 color),
True2Life™ will not work. Use at least 24 bit color data with the True2Life™
feature.
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution.
For more information, see Software and Network User’s Guide: Change the Print
Quality (Windows
®
) or Change the Print Quality (Macintosh).
Printing Difficulties (continued)
Difficulty Suggestions
Troubleshooting
83
B
Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 59.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 18.)
For more information, see Software and Network User’s Guide: Change the Media
Type (Windows
®
) or Change the Media Type (Macintosh).
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Genuine
Brother Innobella™ ink cartridges stay usable for up to two years if kept in their
original packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother
supplies may affect the print quality, hardware performance, and machine
reliability.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 19.)
The recommended environment for your machine is between 68 F to 91 F
(20 C to 33 C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 58.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 19.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 58.)
Make sure you are using Genuine Brother Innobella™ Ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
Characters and lines are blurred. Check the print alignment. (See Checking the print alignment on page 61.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Loading paper and other print media on page 12.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top center of
the printed page.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 19.)
84
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 19.) Don't handle the paper until the ink is
dry.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type on page 18.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 12.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)
The machine prints dense lines on
the page.
(Windows
®
)
Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled.
(Windows
®
)
In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options, and uncheck Bi-Directional Printing.
Make sure you are using Genuine Brother Innobella™ Ink.
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the Touchscreen shows the Paper Jam message and you still have a problem,
see Error and maintenance messages on page 65.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Print Quality Difficulties (continued)
Difficulty Suggestions
Troubleshooting
85
B
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 12.)
Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly.
(See Printer jam or paper jam on page 75.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam on page 75. Make sure the paper guides are set to
the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper.
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine.
(See Additional paper jam clear operations on page 79.)
The paper jams when you use
2-sided copy or 2-sided print.
Use one of the jam prevention settings, 2-sided1 or 2-sided2.
For copying
(See Advanced User’s Guide: 2-sided copying.)
For printing
For more information, see Software and Network User’s Guide: Prevent Smudged
Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows
®
)
or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of
the Paper (Macintosh).
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User’s Guide: Cleaning the paper feed rollers.)
Paper Handling Difficulties (continued)
Difficulties Suggestions
86
Printing Received Faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off or
a single page is printed on two
pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your Paper Size setting may not be correct for the paper you are
using.
(See Paper Size on page 18.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Received color fax prints only in
black & white.
Replace each color ink cartridge that has reached the end of its life, and then ask
the other person to send the color fax again.
(See Replacing the ink cartridges on page 55.)
Telephone Line or Connections
Difficulty Suggestions
Dialing does not work.
(No dial tone)
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
(Canada only) Change the Tone/Pulse setting. (See Quick Setup Guide.)
Send a manual fax by pressing Hook and dialing the number. Wait to hear
fax-receiving tones before pressing Fax Start.
If there is no dial tone, connect a known-working telephone and telephone line
cord to the jack. Then lift the external telephone's handset and listen for a dial tone.
If there is still no dial tone, ask your telephone company to check the line and/or
wall jack.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the correct Receive Mode on page 28.) Check for a dial tone. If
possible, call your machine to hear whether it answers. If there is still no answer,
check that the telephone line cord is plugged into the telephone wall jack and the
LINE jack inside the machine. If there is no ringing when you call your machine,
ask your telephone company to check the line.
Troubleshooting
87
B
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Press Hook in Fax mode to make sure your machine has a dial tone. If you hear
static or interference on your fax line, call your local telephone provider.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine. If you subscribe to
DSL, VoIP or MagicJack services, call your service provider for connection
instructions. To lower the modem speed and turn off ECM (error correction mode),
see Telephone line interference / VoIP on page 92.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Choose the correct Receive Mode on page 28.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, select Fax Only mode.
If your Brother machine shares a line with an external answering machine, select
External TAD mode. In External TAD mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares the line with a Voice Mail subscriber service, see
Voice Mail on page 33.
If your Brother machine is on a line with the Distinctive Ring subscriber service,
see Distinctive Ring on page 34.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
mode, your Brother machine will automatically receive faxes and produce a
pseudo/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer incoming faxes,
select Manual mode. In Manual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
to 1 ring. (See Ring Delay on page 31.)
If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay,
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
88
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 37.)
1 Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2 Remove the protective cap from your Brother machine’s EXT. jack, and then
plug the telephone line cord from your answering machine into the EXT. jack.
3 Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l 51 and Start to send a fax.”
5 Set your answering machine to answer calls.
6 Set your Brother machine’s Receive Mode to External TAD. (See Choose
the correct Receive Mode on page 28.)
Make sure your Brother machine’s Easy Receive feature is set to On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone. (See Easy Receive on page 32.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 92.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
Print the Transmission Verification Report and check for an error. (See Advanced
User’s Guide: Reports.)
Ask the other party to check that the receiving machine has paper.
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 58.)
Transmission Verification Report
shows RESULT:NG.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and see “RESULT:NG” on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 92.)
Sent faxes are blank. Make sure you are loading the document correctly. (See Loading documents
on page 23.)
Receiving Faxes (continued)
Difficulty Suggestions
Troubleshooting
89
B
Handling Incoming Calls
Difficulty Suggestions
The machine “hears” a voice as a
CNG Tone.
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax-receiving tones. Deactivate the machine by pressing .
Try avoiding this problem by turning Easy Receive to Off.
(See Easy Receive on page 32.)
Sending a fax call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the
factory setting is l 51). If you answered on the external telephone (connected to
the EXT. jack), press Fax Start, and then press Receive to receive the fax.
When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
Copying Difficulties
Difficulty Suggestions
Black marks or spots appear in
copies.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it. (See
Cleaning the scanner on page 58.)
Copies are blank. Make sure you are loading the document correctly. (See Loading documents
on page 23.)
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.
Reposition the document and try again.
90
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver.
For more information, see Software and Network User’s Guide: Scan Using Apple
Image Capture (ICA Driver).
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the Touchscreen.
Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.
Print a Network Configuration list (See Advanced User’s Guide: Reports.) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems,
see Software and Network User’s Guide: Troubleshooting.
The network scanning feature does
not work.
(Windows
®
)
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or call the software manufacturer.
(Macintosh)
Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in the
Connection Type, and then click Browse. Reselect your network machine, and
press OK.
Troubleshooting
91
B
The network PC-Fax Receive
feature does not work.
(Windows
®
)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or call the software manufacturer.
The Brother software cannot be
installed.
(Windows
®
)
If the Security Software warning appears on the PC screen during the installation,
change the Security Software settings to permit the Brother product setup
program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the WLAN Report.
Press (Settings), and then press s or t on the Touchpanel to display
Print Reports. Press Print Reports. Press s or t to display
WLAN Report, and then press WLAN Report.
For more information, see Software and Network User’s Guide: Print the WLAN
Report.
Data Entry Difficulties
Difficulty Suggestions
The dial pad does not work when
entering numbers or characters.
Use the keyboard on the Touchscreen to enter information.
Network Difficulties (continued)
Difficulty Suggestions
92
Dial Tone B
Setting the dial tone to Detection will shorten
the dial-detect pause.
a Press (Settings).
b Press s or t on the Touchpanel to
display Initial Setup.
c Press Initial Setup.
d Press s or t to display Dial Tone.
e Press Dial Tone.
f Press Detection or No Detection.
g Press .
Telephone line
interference / VoIP B
If you are having problems sending or
receiving a fax due to possible interference
on the telephone line, we recommend that
you change the modem speed to minimize
errors in fax operations.
a Press (Settings).
b Press s or t on the Touchpanel to
display Initial Setup.
c Press Initial Setup.
d Press s or t to display
Compatibility.
e Press Compatibility.
f Press Normal or Basic(for VoIP).
Basic(for VoIP) reduces the
modem speed to 9,600 bps and
turns off color fax receiving and
ECM, except for color fax-sending.
Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when
needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP).
Normal sets the modem speed at
14,400 bps.
g Press .
NOTE
VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
Troubleshooting
93
B
Machine Information B
Checking the serial number B
You can see the machine’s serial number on
the Touchscreen.
a Press (Settings).
b Press s or t on the Touchpanel to
display Machine Info.
c Press Machine Info.
d Press Serial No.
e Press .
Checking the firmware
version B
You can see the machine’s firmware version
on the Touchscreen.
a Press (Settings).
b Press s or t on the Touchpanel to
display Machine Info.
c Press Machine Info.
d Press Version.
e Press .
Reset functions B
The following reset functions are available:
1 Machine Reset
You can reset all the machine’s settings
that you have changed, such as Date and
Time and Ring Delay.
The Demo icon will be restored to the
Home screen.
The Address Book, fax reports, and Call
history will remain.
2 Network
You can reset the print server back to its
factory settings, such as the password
and IP address information.
3 Address&Fax
Address Book & Fax resets the following
settings:
Speed Dial
(Speed-Dial and Setup Groups)
Station ID
(Name and Number)
Report settings
(Transmission Verification Report,
Address Book and Fax Journal)
History
(Caller ID history and Outgoing Call)
Faxes in memory
4 All Settings
You can restore all settings to their factory
settings.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
94
How to reset the machine B
a Press (Settings).
b Press s or t on the Touchpanel to
display Initial Setup.
c Press Initial Setup.
d Press s or t to display Reset.
e Press Reset.
f Press s or t to display the type of reset
(Machine Reset, Network,
Address&Fax or All Settings) you
want to do, and then press it.
g Press Yes to confirm.
h Press Yes for 2 seconds to reboot the
machine.
95
C
C
Using the Settings
Tables
C
Your machine’s Touchscreen LCD is easy to
set up and operate. All you have to do is
press the settings and options you want to set
as they are displayed on the screen.
We have created step-by-step Settings
Tables and Features Tables so you can see
all the available choices for each setting and
feature at-a-glance. You can use these tables
to quickly set up your preferred settings in the
machine.
Memory Storage C
Even if there is a power failure, you will not
lose your menu settings because they are
stored permanently. Temporary settings
(such as Overseas Mode) will be lost. You
may have to reset the time and date.
Settings and features tables C
96
Settings tables C
The Settings tables will help you understand the selections and options in the machine's
programs. The factory settings are shown in bold with an asterisk.
(Settings) C
Level1 Level2 Level3 Options Descriptions Page
Shortcut
Settings
Copy — Quality
Paper Type
Paper Size
Enlarge/Reduce
Density
Stack/Sort
Page Layout
2-sided Copy
Advanced Settings
(Options)
Off
Remove Background
Lets you quickly and
easily recall and apply
your previously stored
preferred settings.
10
Fax — Address
Fax Resolution
Contrast
Color Setting
Real Time TX
Overseas Mode
Glass Scan Size
General Setup Ink Test Print Print Quality
Alignment
Lets you check the print
quality or alignment.
59
Cleaning Black
Color
All
Lets you clean the print
head.
58
Ink Volume — Lets you check the
available ink volume.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
97
C
General Setup
(Continued)
Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
18
Paper Size — Letter*
Legal
A4
A5
EXE
4"x6"
Sets the size of paper in
the paper tray.
18
Volume Ring Off
Low
Med*
High
Adjusts the ring volume.
See .
Beep Off
Low*
Med
High
Adjusts the volume of
the sounds when you
press the Touchscreen
or Touchpanel.
Speaker Off
Low
Med*
High
Adjusts the speaker
volume.
LCD Settings Backlight Light*
Med
Dark
You can adjust the
brightness of the
Touchscreen backlight.
Dim Timer Off
10Secs
20Secs
30Secs*
You can set how long
the Touchscreen
backlight stays on after
the last finger press.
Sleep Mode — 1Min
2Mins
3Mins
5Mins*
10Mins
30Mins
60Mins
You can choose how
long the machine must
be idle before it goes
into Sleep Mode.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
98
Fax Setup Receive Receive Mode Fax Only*
Fax/Tel
External TAD
Manual
Choose the Receive
Mode that best suits
your needs.
28
Ring Delay 0
1
2
3
4*
Sets the number of rings
before the machine
answers in Fax Only
or Fax/Tel mode.
31
F/T Ring Time 20Secs*
30Secs
40Secs
70Secs
Sets the length of the
pseudo/double-ring time
in Fax/Tel mode.
31
Easy Receive On*
Off
Receives fax messages
automatically when you
answer a call and hear
fax tones.
32
Remote Codes Remote Codes
(Options)
On*
Off
Fax Receive
(l51)
Tel Answer
(#51)
Allows you to answer all
calls at an extension
telephone and use
codes to turn the
machine on or off. You
can personalize these
codes.
40
Auto Reduction
On*
Off
Reduces the size of
incoming faxes to fit the
paper size you are using.
See .
Memory Receive
Off*
PC Fax Receive
You can set the machine
to send faxes to your
PC. If you choose PC-
Fax Receive, you can
turn on the safety
feature Backup Print.
Setup Address
Book
Set Speed Dial
Add Number You can store Speed
Dial numbers, so you
can dial by pressing only
a few buttons on the
Touchscreen.
43
Add Number from
History
See .
Setup Groups — You can set up Group
numbers for
Broadcasting.
Change — You can change Speed
Dial numbers.
44
Delete — You can delete Speed
Dial numbers.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
99
C
Fax
(Continued)
Report Setting
Transmission On
On+Image
Off*
Off+Image
Choose the initial setting
of the Transmission
Verification Report.
27
Journal Period
Off
Every 50 Faxes
*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
Sets the interval for the
automatic printing of the
Fax Journal.
If you have chosen any
option other than Off or
Every 50 Faxes, you
can set the time for the
chosen option.
If you have chosen
Every 7 Days, you
can set the day of the
week.
See .
Print Fax — — Prints incoming faxes
stored in the memory.
Remaining Jobs
— — Check which jobs are in
the memory and cancel
chosen jobs.
Miscellaneous TX Lock — Prohibits most functions
except receiving faxes.
Distinctive Distinctive
(Options)
Off*
On
Uses the telephone
company's Distinctive
Ring subscriber service
to register the ring
pattern with the
machine.
34
Ring Pattern
(Options)
1*
2
3
4
Caller ID
(USA only)
Area Code: View or print a list of the
last 30 Caller IDs stored
in the memory. Set up
your three-digit area
code only if you do not
dial it within your own
area code.
See .
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
100
Level1 Level2 Level3 Level4 Options Descriptions Page
Network WLAN TCP/IP BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Chooses the
BOOT method
that best suits
your needs.
See .
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet
mask.
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Gateway
address.
Node Name
BRWXXXXXXXXXXXX
Enter the Node
name.
WINS Config Auto*
Static
Chooses the
WINS
configuration
mode.
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary WINS
server.
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary DNS
server.
APIPA On*
Off
Automatically
allocates the IP
address from the
link-local address
range.
See Software and Network User’s Guide.
Go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
101
C
Network
(Continued)
WLAN
(Continued)
WLAN Assistant
— — You can
configure your
wireless network
settings using the
Brother
CD-ROM.
See .
Setup Wizard
— — You can
manually
configure your
print server for a
wireless network.
WPS/AOSS — — You can easily
configure your
wireless network
settings using the
one-button push
method.
WPS w/PIN Code
— — You can easily
configure your
wireless network
settings using
WPS with a PIN.
WLAN Status Status — You can see the
wireless network
status.
Signal — You can see the
current wireless
network signal
strength.
SSID — You can see the
current SSID.
Comm. Mode — You can see the
current
Communication
Mode.
MAC Address — — You can see your
machine’s MAC
address.
Web Connect
Settings
Proxy Settings
Proxy Connection
On
Off*
You can change
the Web
connection
settings.
See .
Address —
Port —
User Name —
Password —
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
102
(Settings) (continued) C
Network
(Continued)
WLAN Enable ——On
Off*
Lets you use the
wireless network
connection.
See .
Network Reset
——Yes
No
Restore all
network settings
back to the
factory settings.
Level1 Level2 Level3 Options Descriptions Page
Print Reports Transmission — — Prints these lists and
reports.
See .
Address Book — Alphabetical
Order
Numerical Order
Fax Journal ——
User Settings ——
Network Config
——
WLAN Report ——
Caller ID hist.
——
Machine Info. Serial No. — — Lets you check the serial
number of your machine.
93
Version — — Lets you check the
firmware version of your
machine.
93
Initial Setup Date & Time Date & Time — Puts the date and time on
the Touchscreen and in
the headings of the faxes
you send.
62
Auto Daylight On
Off*
Change this setting to On
if you want the machine to
change automatically for
Daylight Saving Time.
See .
Station ID — Fax:
Name:
Enter your name and fax
number to appear on
each page you fax.
See .
Tone/Pulse
(Canada only)
— Tone*
Pulse
Choose the dialing mode.
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
103
C
Initial Setup
(Continued)
Dial Tone — Detection
No Detection*
You can shorten the dial
tone detection pause.
92
Compatibility — Normal*
Basic(for VoIP)
Adjusts the modem speed
to help resolve
transmission problems.
92
Reset Machine Reset Yes
No
You can reset all the
machine’s settings that
you have changed, such
as Date and Time and
Ring Delay.
The Demo icon will be
restored to the Home
screen.
93
Network Yes
No
Resets the print server
back to its factory default
settings, such as the
password and IP address
information.
Address&Fax Yes
No
Deletes all stored
Speed Dial numbers and
faxes, restores the
Station ID, Address Book,
Transmission Verification
Report and Fax Journal
back to the factory default
settings.
All Settings Yes
No
Resets all the machine’s
settings back to the
factory settings.
Local Language
(USA only)
— English*
Spanish
Allows you to change the
Touchscreen language
for your country.
See .
Local Language
(Canada only)
— English*
French
Allows you to change the
Touchscreen language
for your country.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
104
Features tables C
(Fax) C
Level1 Level2 Level3 Options Descriptions Page
History Outgoing Send a fax — You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.
See .
More
Add to Address
Book
Delete
Incoming Send a fax — You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.
More
Add to Address
Book
Delete
Address — Send a fax — You can dial a stored
number with a few finger
presses.
42
More
Set Speed Dial
You can store Speed Dial
numbers, so you can dial
by pressing only a few
buttons on the
Touchscreen.
43
Setup Groups You can set up Group
numbers for
Broadcasting.
See .
Change You can change
Speed Dial numbers.
44
Delete You can delete
Speed Dial numbers.
Options
Fax Resolution
— Standard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes.
See .
Contrast — Auto*
Light
Dark
Changes the lightness or
darkness of faxes you
send.
Broadcasting
Add from Address
Book
— You can send the same
fax message to more than
one fax number.
Color Setting — Black*
Color
Sets whether faxes are
sent in black & white or
color.
26
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
105
C
Options
(Continued)
Real Time TX — On
Off*
You can send a fax
without using the
machine’s memory.
See .
Overseas Mode — On
Off*
If you are having difficulty
sending faxes overseas,
set this to On.
Glass Scan Size
— Letter*
A4
Adjust the scan area of
the scanner glass to the
size of the document.
26
History Outgoing Send a fax You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.
See .
More
(
Add to Address
Book
/
Delete
)
Incoming Send a fax You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.
More
(
Add to Address
Book
/
Delete
)
Address Book Send a fax — You can dial a stored
number with a few finger
presses.
42
More
Set Speed Dial
You can store Speed Dial
numbers, so you can dial
by pressing only a few
buttons on the
Touchscreen.
43
Setup Groups You can set up Group
numbers for
Broadcasting.
See .
Change You can change Speed
Dial numbers.
44
Delete You can delete Speed
Dial numbers.
Set New Default
— Yes
No
You can save your fax
settings.
See .
Factory Reset — Yes
No
You can restore all
settings back to the
factory settings.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
106
(Copy) C
Level1 Level2 Level3 Options Descriptions Page
Options Quality — Fast
Normal*
Best
Choose the Copy
resolution for the next
copy.
See .
Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Choose the paper type
that matches the paper in
the tray.
46
Paper Size — Letter*
Legal
A4
A5
EXE
4"x6"
Choose the paper size
that matches the paper in
the tray.
46
Enlarge/Reduce
100%* ——
See .
Enlarge 198% 4"x6"iA4
186% 4"x6"
i
LTR
104% EXEiLTR
You can choose the
enlargement ratio for the
next copy.
Reduce 97% LTRiA4
93% A4iLTR
85% LTRiEXE
83%
78%
46% LTRi4"x6"
You can choose the
reduction ratio for the next
copy.
Fit to Page — Your machine will adjust
the size of the next copy
to the paper size you set.
Custom(25-400%)
— You can enter an
enlargement or reduction
ratio.
Density —
Adjusts the density of
copies.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
Settings and features tables
107
C
Options
(Continued)
Stack/Sort — Stack*
Sort
You can choose to stack
or sort multiple copies.
See .
Page Layout — Off(1in1)*
2in1(P)
2in1(L)
2in1(ID)
4in1(P)
4in1(L)
Poster (2x1)
Poster (2x2)
Poster (3x3)
You can make N in 1, 2 in
1 ID, or Poster copies.
2-sided Copy Off* — You can choose the
2-sided print settings.
Portrait
LongEdgeFlip
—
Landscape
LongEdgeFlip
—
Portrait
ShortEdgeFlip
—
Landscape
ShortEdgeFlip
—
Advanced Normal*
2-sided1
2-sided2
Advanced Settings
— Off*
Remove Background
(Options)
Low
Medium*
High
Change the amount of
background color that is
removed.
Set New Default
— Yes
No
You can save your copy
settings.
Factory Reset — Yes
No
You can restore all the
settings back to the
factory settings.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
108
(Scan) C
Level1 Level2 Level3 Options Descriptions Page
Scan to File PC Options (For more
information, see
the Options (for
Scan to File,
Scan to email
and
Scan to Image) in
the following
table.)
Configure the detailed
settings.
See .
Scan to email PC Options (For more
information, see
the Options (for
Scan to File,
Scan to email
and
Scan to Image) in
the following
table.)
Configure the detailed
settings.
Scan to OCR
(Available after
Presto!
PageManager is
downloaded for
Macintosh users.
See Accessing
Brother Support
(Macintosh)
on page 5.)
PC Options (For more
information, see
the Options (for
Scan to OCR) in
the following
table.)
Configure the detailed
settings.
Scan to Image PC Options (For more
information, see
the Options (for
Scan to File,
Scan to email
and
Scan to Image) in
the following
table.)
Configure the detailed
settings.
Web Service
(Appears when
you install a Web
Services
Scanner, which is
displayed in your
computer’s
Network
Explorer.)
Scan — — You can scan data by
using the Web Services
protocol.
Scan for E-mail
——
Scan for Fax ——
Scan for Print
——
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
109
C
Options (for Scan to File, Scan to email and Scan to Image) C
Level1 Level2 Options1 Descriptions Page
Options
Set with TouchPanel
Off (Set with
Computer)*
On
If you want to use the
Touchscreen to change the
machine’s settings, choose On.
See .
The settings below will appear when On is selected in Set with TouchPanel.
Scan Type Color*
Black and White
You can choose the scan type
for your document.
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
You can choose the scan
resolution for your document.
File Type (If you choose the
Color option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
B&W option in the
Scan Type setting)
TIFF
PDF*
You can choose the file format
for your document.
Scan Size Letter*
A4
A5
EXE
4"x6"
Business C ard
You can choose the scan size
for your document.
Remove Background
Off*
Low
Medium
High
Change the amount of
background color that is
removed.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
110
Options (for Scan to OCR) C
Level1 Level2 Options1 Descriptions Page
Options
Set with TouchPanel
Off (Set with
Computer)*
On
If you want to use the
Touchscreen to change the
machine’s settings, choose On.
See .
The settings below will appear when On is selected in Set with TouchPanel.
Scan Type Color
Black and White*
You can choose the scan type
for your document.
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
You can choose the scan
resolution for your document.
File Type Text*
HTML
RTF
You can choose the file format
for your document.
Scan Size Letter*
A4
A5
EXE
4"x6"
Business Card
You can choose the scan size
for your document.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
111
C
(Web) C
(Ink) C
NOTE
will not appear if received faxes are in the memory.
Level1 Level2 Level3 Options Descriptions Page
Web Apps — — Lets you connect the
Brother machine to an
Internet service.
Web services may have
been added and/or service
names may have been
changed by the provider
since this document was
published.
See .
SKYDRIVE
®
——
BOX — —
GOOGLE
DRIVE™
——
EVERNOTE
®
——
DROPBOX — —
FACEBOOK — —
PICASA WEB
ALBUMS™
——
FLICKR
®
——
Please go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
(Ink)
Test Print — Print Quality
Alignment
Lets you check the print
quality or alignment.
59
61
Cleaning — Black
Color
All
Lets you clean the print
head.
58
Ink Volume — — Lets you check the
available ink volume.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
112
(Wi-Fi Setup) C
NOTE
After the Wi-Fi
®
is set up, you cannot change the settings from your Home screen.
Change the settings for Wi-Fi in the Settings screen.
Level1 Level2 Level3 Options Descriptions Page
(Wi-Fi Setup)
Setup Wizard — — You can manually
configure your print server
for a wireless network.
See .
Setup with PC — — You can configure the
Wi-Fi settings using a PC.
WPS/AOSS — — You can easily configure
your wireless network
settings using the
one-button push method.
WPS w/PIN Code
— — You can easily configure
your wireless network
settings using WPS with a
PIN.
See .
See Quick Setup Guide.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
113
C
Entering Text C
When you need to enter text into the machine the keyboard will appear on the Touchscreen.
Press to cycle among letters, numbers, and special characters.
Inserting spaces C
To enter a space, press twice to choose special characters, then press the space button .
Or, you can press c twice to move the cursor.
NOTE
The characters that are available may differ depending on your country.
Making corrections C
If you entered an incorrect character and want to change it, press d to move the cursor under the
incorrect character. Then press . Enter the correct character. You can also back up and insert
letters.
Press for each character you want to erase, or press and hold to erase all the characters.
Repeating letters C
If you need to enter a letter that is on the same button as the letter before it, press c to move the
cursor to the right before you press the same button again.
114
D
General D
NOTE
This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/
.
1
Measured diagonally.
2
Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.
3
When single-sided printing, resolution: standard / document: ISO/IEC 24712 printed pattern.
4
Measured according to IEC 62301 Edition 2.0.
5
Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.
Specifications D
Printer Type Inkjet
Print Head Black:
Color:
Piezo with 210 nozzles 1
Piezo with 210 nozzles 3
Memory Capacity 64 MB
LCD (Liquid Crystal
Display)
1.8 in. (44.9 mm) TFT Color Touchscreen LCD
1
and
Touchpanel
Power Source AC 100 to 120 V 50/60 Hz
Power Consumption
2
Copying Mode:
Approx. 19 W
3
Ready Mode:
Approx. 4 W
4
Sleep Mode:
Approx. 1.1 W
4
Off:
Approx. 0.2 W
45
Specifications
115
D
1
Noise depends on printing conditions.
Dimension
Weight 17.2 lb (7.8 kg)
Noise Level Sound Pressure
Operating:
50 dB(A) (Maximum)
1
Temperature Operating:
Best Print Quality:
50 to 95 F (10 to 35 C)
68 to 91 F (20 to 33 C)
Humidity Operating:
Best Print Quality:
20 to 80% (without condensation)
20 to 80% (without condensation)
Document Size Width: Max. 8.5 in. (215.9 mm)
Length: Max. 11.7 in. (297 mm)
6.3 in.
(161 mm)
16.1 in.
(410 mm)
14.7 in.
(374 mm)
20.4 in.
(519 mm)
116
Print media D
1
For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2
Use only transparencies recommended for inkjet printing.
3
See Paper type and size for each operation on page 21.
Paper Input
Paper Tray D
Paper Type:
Plain Paper, Inkjet Paper (coated paper),
Glossy Paper
1
and Transparency
12
Paper Size
3
:
Letter, Legal, Executive, A4, A5, A6, Envelopes (Com-10, DL, C5,
Monarch), Photo (4" 6")/(10 15 cm), Photo 2L
(5" 7")/(13 18 cm) and Index Card (5" 8")/(127 203 mm)
Width: 3.86 in. - 8.5 in. (98 mm - 215.9 mm)
Length: 5.8 in. - 14 in. (148 mm - 355.6 mm)
For more details, see Paper weight, thickness and capacity
on page 22.
Maximum paper tray capacity:
Up to 100 sheets of 20 lb (80 g/m
2
) plain paper
Paper Output
Up to 50 sheets of 20 lb (80 g/m
2
) plain paper (face up print delivery to the
output paper tray)
1
Specifications
117
D
Fax D
1
“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
Compatibility ITU-T Group 3
Modem Speed Automatic Fallback
14,400 bps
Scanning Width 8.19 in. (208 mm) (Letter)
Printing Width 8.26 in. (210 mm) (Letter)
Gray Scale B&W: 8 bit (256 levels)
Color: 24 bit (8 bit per color/ 256 levels)
Resolution Standard
203 98 dpi (Black)
203 196 dpi (Color)
Fine
203 196 dpi (Black/Color)
Superfine
203 392 dpi (Black)
Photo
203 196 dpi (Black)
Speed Dial 40 names 2 numbers
Groups Up to 6
Broadcasting 80 (80 Speed Dial)
Automatic Redial 1 time after 5 minutes
Memory Transmission
Up to 170
1
pages
Out of Paper Reception
Up to 170
1
pages
Specifications
119
D
Scanner D
1
Windows
®
XP in this User’s Guide includes Windows
®
XP Home Edition, Windows
®
XP Professional, and Windows
®
XP Professional x64 Edition.
2
Maximum 1200 1200 dpi scanning when using the WIA Driver for Windows
®
XP, Windows Vista
®
, Windows
®
7 and
Windows
®
8 (resolution up to 19200 19200 dpi can be selected by using the Brother scanner utility).
Color/Black Yes/Yes
TWAIN Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
(Mac OS X v10.6.8, 10.7.x, 10.8.x)
WIA Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)
Color Depth 30 bit color Processing (Input)
24 bit color Processing (Output) / 256 levels per color
Gray Scale 10 bit color Processing (Input)
8 bit color Processing (Output) / 256 levels per color
Resolution
Up to 19200 19200 dpi (interpolated)
2
Up to 1200 2400 dpi (optical)
Scanning Width and Length Width: Up to 8.42 in. (213.9 mm)
Length: Up to 11.61 in. (295 mm)
120
Printer D
1
When the Borderless feature is set to On.
2
See Paper type and size for each operation on page 21.
3
When printing on Letter size paper.
4
For detailed specifications visit http://www.brother.com/.
Resolution Up to 1200 6000 dpi
Printing Width
3
8.26 in. [8.5 in. (borderless)
1
]
Borderless
2
Letter, A4, A6, Photo (4" 6")/(10 15 cm), Index Card
(5" 8")/(127 203 mm), Photo 2L
(5" 7")/(13 18 cm)
2-sided Paper Type:
Plain paper
Paper Size:
Letter, A4, A5, Executive
Print Speed
4
Specifications
121
D
Interfaces D
1
Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
USB
12
Use a USB 2.0 interface cable that is no longer than 6 feet (2 m).
Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)
122
Network D
NOTE
For more information about the Network specifications, see Software and Network User’s
Guide.
You can connect your machine to a network for Network Printing, Network Scanning, PC Fax
Send, PC Fax Receive (Windows
®
only), and Remote Setup
1
. Also included is Brother BRAdmin
Light
2
Network Management software.
1
See Computer requirements on page 123.
2
(Windows
®
) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility
version that is available as a download from http://solutions.brother.com/
.
(Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/
.
Wireless Network
Security
SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)
Wireless Setup
Support Utility
AOSS™ Yes
WPS Yes
Specifications
123
D
Computer requirements D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Computer Platform & Operating
System Version
PC Interface
Processor
Hard Disk Space to
install
USB
2
Wireless
802.11b/g/n
For Drivers
For
Applications
(including
Drivers)
Windows
®
Operating
System
Windows
®
XP
Home
14
Windows
®
XP
Professional
14
Printing
PC Fax
3
Scanning
32bit (x86)
or 64bit
(x64)
processor
150 MB 1 GB
Windows Vista
®14
500 MB 1.3 GB
Windows
®
7
14
Windows
®
8
14
650 MB
Windows Server
®
2003
Windows Server
®
2003 R2
Windows Server
®
2008
N/A Printing 50 MB N/A
Windows Server
®
2008 R2
Windows Server
®
2012
64bit (x64)
processor
Macintosh
Operating
System
Mac OS X v10.6.8
OS X v10.7.x
OS X v10.8.x
Printing
PC Fax (Send)
3
Scanning
Intel
®
Processor
80 MB 550 MB
Conditions:
1
For WIA, 1200 1200 resolution. Brother Scanner
Utility enables to enhance up to
19200 19200 dpi.
2
Third party USB ports are not supported.
3
PC Fax supports black and white only.
4
PaperPort™ 12SE supports Windows
®
XP Home
(SP3 or greater), XP Professional (SP3 or
greater), XP Professional x64 Edition (SP2 or
greater), Windows Vista
®
(SP2 or greater),
Windows
®
7 and Windows
®
8.
For the latest driver updates, visit us at
(in USA) http://www.brother.com/
(in Canada) http://www.brother.ca/
All trademarks, brand and product names are the
property of their respective companies.
124
Consumable items D
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
Starter ink cartridges are in the box. The first time you install the ink
cartridges the machine will use extra ink to fill the ink delivery tubes.
This is a one-time process that enables high quality printing.
Afterward, replacement ink cartridges will print the specified
number of pages. Starter cartridge yield is approx. 80% of the yield
of the LC101 replacement cartridges.
Replacement
Consumables
<Standard Yield Black> LC101BK
<Standard Yield Yellow> LC101Y
<Standard Yield Cyan> LC101C
<Standard Yield Magenta> LC101M
Black, Yellow, Cyan and Magenta - Approximately 300 pages
1
<High Yield Black> LC103BK
<High Yield Yellow> LC103Y
<High Yield Cyan> LC103C
<High Yield Magenta> LC103M
Black, Yellow, Cyan and Magenta - Approximately 600 pages
1
1
Approx. cartridge yield is declared in accordance with ISO/IEC 24711
For more information about the replacement consumables, visit us
at http://www.brother.com/pageyield/
.
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
Index
125
E
E
A
Accessories and supplies .......................... ii
Address Book
Groups
changing
............................................44
Speed Dial
changing
............................................44
deleting
..............................................44
setting up
...........................................43
using
..................................................42
Answering machine (TAD)
.......................37
connecting
............................................38
Apple Macintosh
See Software and Network User’s Guide.
Automatic
fax receive
............................................28
Easy Receive
.....................................32
B
Brother
accessories and supplies
........................ ii
Brother numbers
...................................... i
CreativeCenter
........................................4
Customer Service
.................................... i
FAQs (frequently asked questions)
......... i
Notice-Disclaimer
................................... iv
product support
........................................ i
service centers
........................................ ii
Solutions Center
......................................i
C
Cleaning
print head
..............................................58
scanner
.................................................58
Connecting
external TAD
(answering machine)
..................... 37, 38
external telephone
................................39
Consumable items
.................................124
Control panel overview
..............................6
ControlCenter
See Software and Network User’s Guide.
Copy
paper size
.............................................46
paper type ............................................ 46
Shortcuts
........................................ 10, 11
using scanner glass
............................. 23
Cordless telephone (non-Brother)
........... 40
Custom Ringing
....................................... 34
Custom telephone features on a single
line
........................................................... 89
D
Data Ident-A-Call ..................................... 33
Dialing
a pause
................................................ 43
manual
................................................. 42
Speed Dial
............................................ 42
Distinctive Ring
........................................ 34
setting ring pattern
............................... 35
turning off
............................................. 35
Document
loading
.................................................. 23
E
Easy Receive .......................................... 32
Envelopes
....................................15, 21, 22
Error messages on Touchscreen
............ 65
B&W 1-sided Print Only
....................... 65
Cannot Detect
...................................... 66
Cannot Print
......................................... 66
Comm. Error
......................................... 66
Cover is Open
...................................... 66
Data Remaining
................................... 67
DR Mode in Use
................................... 67
Ink Absorber Full
.................................. 68
Ink Absorber NearFull
.......................... 68
Ink low
.................................................. 69
No Ink Cartridge
................................... 69
No Paper Fed
....................................... 69
Not Registered
..................................... 42
Out of Fax Memory
.............................. 70
Out of Memory
..................................... 70
Paper Jam
............................................ 70
Unable to Clean
................................... 71
Unable to Init.
....................................... 71
Unable to Print
..................................... 71
Unable to Scan
..................................... 71
Wrong Paper Size
................................ 72
126
Extension telephone, using ......................40
External telephone, connecting
................39
F
Fax codes
changing
...............................................41
Fax Receive Code
......................... 32, 40
Telephone Answer Code
......................40
using
.....................................................40
Fax, from PC
See Software and Network User’s Guide.
Fax, stand-alone
receiving
................................................28
difficulties
.................................... 86, 87
Easy Receive
.....................................32
F/T Ring Time, setting
........................31
from extension telephone
...................40
from external telephone
.....................40
Ring Delay, setting
.............................31
telephone line interference / VoIP
......92
sending
.................................................25
change scanner glass size
.................26
color fax
.............................................26
difficulties
...........................................88
Shortcuts
..................................... 10, 11
telephone line interference / VoIP
......92
Transmission Verification Report
.......27
Fax/Tel mode
answering at extension telephones
.......40
Fax Receive Code
................................40
Ring Delay
............................................31
Telephone Answer Code
......................40
G
Gray scale ..................................... 117, 119
H
Help
Features tables
...................................104
Settings tables
......................................96
Touchscreen messages
........................95
I
Ident-A-Call ............................................. 33
Ident-A-Ring
............................................ 33
Ink cartridges
ink dot counter
...................................... 55
replacing
............................................... 55
Innobella™
............................................ 124
J
Jams
paper
.................................................... 75
M
Macintosh
See Software and Network User’s Guide.
Maintenance, routine
replacing ink cartridges
........................ 55
Manual
dialing
................................................... 42
receive
.................................................. 28
Memory Storage
...................................... 95
Multi-line connections (PBX)
................... 39
N
Network
Printing
See Software and Network User’s Guide.
Scanning
See Software and Network User’s Guide.
Nuance™ PaperPort™ 12SE
See Software and Network User’s Guide.
See also Help in the PaperPort™ 12SE
application.
127
E
P
Paper .............................................. 19, 116
capacity
.................................................22
loading
........................................... 12, 15
loading envelopes
.................................15
printable area
........................................17
size
.......................................................18
type
................................................ 18, 21
Personalized Ring
....................................34
Photo paper
.............................................21
Presto! PageManager
See Software and Network User’s Guide.
See also Help in the Presto! PageManager
application.
Print
difficulties
..............................................81
printable area
........................................17
resolution
............................................120
specifications
......................................120
Printing
See Software and Network User’s Guide.
R
Receive Mode
External TAD
........................................28
Fax Only
...............................................28
Fax/Tel
..................................................28
Manual
..................................................28
Redial/Pause
............................................42
Remote Setup
See Software and Network User’s Guide.
Resolution
copy
....................................................118
fax
.......................................................117
print
.....................................................120
scan
....................................................119
Ring Delay, setting
...................................31
RingMaster
...............................................34
S
Scanning
See Software and Network User’s Guide.
Serial Number
how to find ...............See inside front cover
Shortcuts
................................................. 10
adding
.................................................. 10
changing
Shortcut name
................................... 11
Copy
..................................................... 10
deleting
................................................. 11
Fax
....................................................... 10
using
..................................................... 11
SimpleBiz Fax & Alternative Number
Ringing
.................................................... 33
Smart Ring
.............................................. 34
Speed Dial
changing
............................................... 44
deleting
................................................. 44
setting up
.............................................. 43
using
..................................................... 42
Step-by-step Settings Tables
.................. 95
T
TAD (telephone answering device),
external
.............................................. 28, 37
connecting
...................................... 37, 38
Receive Mode
...................................... 28
recording OGM
..................................... 38
Teen Ring
................................................ 33
Telephone line
connections
.......................................... 38
difficulties
............................................. 86
interference / VoIP
............................... 92
multi-line (PBX)
.................................... 39
Text, entering
........................................ 113
Touchscreen LCD
..................................... 6
Transferring your faxes or
Fax Journal report
................................... 73
Transparencies
................... 19, 21, 22, 116
128
Troubleshooting
error messages on Touchscreen
..........65
if you are having difficulty
copying
...............................................89
data entry
...........................................91
incoming calls
....................................89
Network
..............................................90
paper handling
...................................84
phone line or connections
..................86
print quality
.........................................83
printing
...............................................81
printing received faxes
.......................86
receiving faxes
...................................87
scanning
.............................................90
software
.............................................90
maintenance messages on
Touchscreen
.........................................65
paper jam
..............................................75
U
Unscannable area ....................................24
V
Voice Mail ................................................33
W
Warranties are in the box
Notice-Disclaimer
................................... iv
Windows
®
See Software and Network User’s Guide.
Wireless Network
See Quick Setup Guide and Software and
Network User’s Guide.
World Wide Web
......................................... i
www.brotherearth.com
Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
This machine is approved for use in the country of purchase only. Local Brother companies or their
dealers will only support machines purchased in their own countries.
