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Frequently Asked Questions
30
Problem Possible cause and solution
The vacuuming process
takes longer than ex-
pected.
The oil in the vacuum pump has become extremely
hot.
Leave the drawer to cool for an hour before start-
ing another vacuuming process.
When carrying out a number of consecutive vacu-
uming processes, wait a minimum of 2minutes
between each process to prevent the oil from
overheating again.
The vacuum-sealing
bag was not sealed in
time.
The required vacuum (vacuum level 1) for sealing a
bag was not achieved.
Touch the sensor again or repeatedly until the
vacuuming process ends and the bag is sealed.
All sensors have gone
out. The glass lid will
not open.
There was an interruption to the power supply during
the vacuuming process. The vacuum chamber is still
under pressure so the glass lid cannot be opened.
Do not under any circumstances try to force the
glass lid open or use tools to open it.
When the power supply is restored, the glass lid
can be opened again after initialization (all sensors
and controls light up).
Start the vacuuming process again if necessary.
There is still too much
air in the bag at the end
of the vacuuming
process.
The vacuum level was too low.
Start the vacuuming process again with a new bag
and a higher vacuum level.
The vacuum-sealing bag is too big for the food to be
vacuumed.
Use a new smaller bag or cut a larger bag to fit the
size of the food.
Start the vacuuming process again, with a higher
vacuum level if necessary.
After several consecu-
tive vacuuming pro-
cesses the weld seam
is faulty/not properly
sealed.
The sealing bar has overheated.
Wait a minimum of 2minutes between individual
vacuuming processes to prevent the sealing bar
from overheating again.
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