Brother MFC-9970CDW User Manual

BASIC USER’S GUIDE

MFC-9970CDW

Version B

USA/CAN

If you need to call Customer Service

Please complete the following information for future

reference:

Model Number: MFC-9970CDW

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain

this User’s Guide with your sales receipt as a

permanent record of your purchase, in the event of

theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the

original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is

online at http://www.brother.com/registration/

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

By registering your product with Brother International Corporation, you will be recorded as the

original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration and Test Sheet or, for your

convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function

Center needs. You can download the latest software and utilities and read FAQs and

troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com/

Note

You can check here for Brother driver updates.

To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)

or visit us on-line at http://www.brother-usa.com/service/

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother

retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,

or American Express credit card, you can order accessories directly from Brother. (You can visit

us online for a complete selection of the Brother accessories and supplies that are available for

purchase.)

Note

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Toner Cartridge <Black>

TN-310BK (Approx. 2,500 pages)

123

TN-315BK (Approx. 6,000 pages)

124

Toner Cartridge <Cyan>

TN-310C (Approx. 1,500 pages)

123

TN-315C (Approx. 3,500 pages)

124

Toner Cartridge <Magenta>

TN-310M (Approx. 1,500 pages)

123

TN-315M (Approx. 3,500 pages)

124

Toner Cartridge <Yellow>

TN-310Y (Approx. 1,500 pages)

123

TN-315Y (Approx. 3,500 pages)

124

Drum Unit

DR-310CL (Approx. 25,000 pages)

Waste Toner Box

WT-300CL (Approx. 50,000 pages)

iii

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

Standard toner cartridge

High capacity toner cartridge

1 page per job.

Drum life is approximate and may vary by type of use.

Belt Unit

BU-300CL (Approx. 50,000 pages)

Telephone Line Cord LG3077001

Paper Tray #2 (Option) LT-300CL

Basic User's Guide LX4383001 (English for USA and Canada)

LX4383002 (French for Canada)

Quick Setup Guide LX4864001 (English for USA and Canada)

LX4385002 (French for Canada)

Description Item

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR

AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE

SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE

ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE

SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS

OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE

SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT

PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE

ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY

CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR

LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS

INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN

CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY

TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL

DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE

ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published,

covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without

notice.

Brother reserves the right to make changes without notice in the specifications and materials

contained herein and shall not be responsible for any damages (including consequential) caused

by reliance on the materials presented, including but not limited to typographical and other errors

relating to the publication.

Brother™ Color Laser One-Year On-Site Limited Warranty

(USA only)

Who is covered:

 This limited warranty (“warranty”) is given

only to the original end-user/retail

purchaser (referred to in this warranty as

“Original Purchaser”) of the accompanying

product, consumables and accessories

(collectively referred to in this warranty as

“this Product”).

 If you purchased a product from someone

other than an authorized Brother reseller in

the United States or if the product was used

(including but not limited to floor models or

refurbished product by someone other than

Brother), prior to your purchase you are not

the Original Purchaser and the product that

you purchased is not covered by this

warranty.

What is covered:

 This Product includes a Machine and

Consumable and Accessory Items.

Consumable and Accessory Items include

but are not limited to Toner Cartridges,

Drum Units, Belt Unit, and Waste Toner

Box.

 Except as otherwise provided herein,

Brother warrants that the Machine and the

accompanying Consumable and

Accessory Items will be free from defects in

materials and workmanship, when used

under normal conditions.

 This warranty applies only to products

purchased and used in the United States.

For products purchased in, but used

outside, the United States, this warranty

covers only warranty service within the

United States (and does not include

shipping outside the United States).

What is the length of the Warranty Periods:

 Machines: one year from the original

purchase date.

 Accompanying Consumable and

Accessory Items: 90 days from the original

purchase date or the rated life of

consumable, whichever comes first.

What is NOT covered:

This warranty does not cover:

1 Physical damage to this Product;

2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect

or accident (including but not limited to

transporting this Product without the proper

preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including

but not limited to damage resulting from

use of non Brother™-brand parts and

Consumable and Accessory Items);

4 Consumable and Accessory Items that

expired in accordance with a rated life;

5 Problems arising from other than defects in

materials or workmanship; and,

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit, Fuser and Laser

Units.

This limited warranty is VOID if this Product

has been altered or modified in any way

(including but not limited to attempted warranty

repair without authorization from Brother

and/or alteration/removal of the serial

number).

What to do if you think your Product is

eligible for warranty service:

Report your issue to our Customer Service

Hotline at 1-877-BROTHER (1-877-276-8437)

or to a Brother Authorized Service Center

within the applicable warranty period

Supply Brother or the Brother Authorized

Service Center with a copy of your dated bill of

sale showing that this Product was purchased

within the U.S. For the name of local Brother

Authorized Service Center(s), call 1-877-

BROTHER (1-877-276-8437) or visit

www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother

Authorized Service Center, you may be

required to provide information pertaining to

the defect or malfunction of this Product.

Brother™ Color Laser One-Year On-Site Limited Warranty

(USA only)

What Brother will do:

If the problem reported concerning your

Machine and/or accompanying Consumable

and Accessory Items is covered by this

warranty and

if you first reported the problem

to Brother or an Authorized Service Center

within the applicable warranty period, Brother

or its Authorized Service Center will evaluate

your report of a possible defect to determine

whether a defect exists, and if it does exist,

Brother or an Authorized Service Center will

provide “On-site Warranty Service” during

“Normal Working Hours” and will repair the

Machine and/or accompanying Consumable

and Accessory Items at no charge to you for

parts or labor. “On-site Warranty Service” shall

consist of the remedial service, as

necessitated by normal usage, to restore this

product to good operating condition at your

location and does not guarantee uninterrupted

operation of this Product. “Normal Working

Hours” shall mean 9:00am to 5:00pm (local

time), Monday through Friday, excluding legal

and local holidays observed by Brother or the

Authorized Service Center.

If the Machine and/or accompanying

Consumable and Accessory Items are not

covered by this warranty, you will be charged

for any service and/or replacement

parts/products at Brother’s or the Authorized

Service Center’s then current published rates.

The foregoing are your sole (i.e., only) and

exclusive remedies under this warranty.

What you must provide:

Reasonable cooperation with the Brother

Representative in troubleshooting as they

diagnose the problem, provide access to this

Product at reasonable times and provide

adequate working space including heat, light,

ventilation, electric current and outlets for the

use of the Brother representative.

Limitations:

Brother is not responsible for damage to or

loss of any equipment, media, programs or

data related to the use of this Product.

Except for the repair as described above,

Brother shall not be liable for any direct,

indirect, incidental or consequential damages

or specific relief. Because some states do not

allow the exclusion or limitation of

consequential or incidental damages, the

above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL

OTHER WARRANTIES, WRITTEN OR

ORAL, WHETHER EXPRESSED BY

AFFIRMATION, PROMISE, DESCRIPTION,

DRAWING, MODEL OR SAMPLE. ANY AND

ALL WARRANTIES OTHER THAN THIS

ONE, WHETHER EXPRESS OR IMPLIED,

INCLUDING IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE, ARE HEREBY

DISCLAIMED.

 This Limited Warranty is the only warranty

that Brother is giving for this Product. It is

the final expression and the exclusive and

only statement of Brother’s obligations to

you. It replaces all other agreements and

understandings that you may have with

Brother or its representatives.

 This warranty gives you certain rights and

you may also have other rights that may

vary from state to state.

 This Limited Warranty (and Brother’s

obligation to you) may not be changed in

any way unless you and Brother sign the

same piece of paper in which we (1) refer

to this Product and your bill of sale date, (2)

describe the change to this warranty and

(3) agree to make that change.

vii

BROTHER LASER PRINTER / MULTIFUNCTION CENTER

/ FAX

ON-SITE LIMITED WARRANTY

(Canada Only)

For a limited on-site warranty of 1 year labour and parts from the date of purchase, Brother

International Corporation (Canada) Ltd. (“Brother”), or its authorized on-site service

providers, will repair or replace (at Brother’s sole discretion) this Laser Printer/MFC/Fax

machine free of charge if defective in material or workmanship.

This warranty applies only to products purchased and used in Canada. This limited Warranty

does not include cleaning, consumables (including, without limitation, toner cartridges and

drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning

rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or

improper installation or operation or any damage caused from service, maintenance,

modifications, or tampering by anyone other than a Brother Authorized Service

Representative, or if shipped out of the country. Damage caused by the use of non-Brother

toner is not covered under this warranty. This limited warranty ceases when this machine is

rented, sold, or otherwise disposed of. Operation of the laser printer/MFC/Fax in excess of

the specifications or with the Serial Number or Rating Label removed shall be deemed abuse

and all repairs thereafter shall be the sole liability of the end-user/purchaser. The Laser

Printer/MFC/Fax machine will be serviced on-site. Canadian Proof of Purchase in the form of

a Sales Receipt must be provided if requested by the service personnel. In the event that

geographical location does not permit us to provide on-site service to you, Brother reserves

the right to exchange your machine with an equivalent or better one through a courier service.

When shipping or transporting your Laser Printer/MFC/Fax machine, please refer to your

Operation Manual for the proper packaging procedures. Failure to remove the Toner

Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during

shipping or transport will cause severe damage to the Laser Printer/MFC/Fax machine and

will void the Warranty. Improper packaging may cause severe damage to the machine during

shipping and will void the warranty.

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED

INCLUDING, WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF

MERCHANTABILITY OR FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT

THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized

Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty

or modify this warranty. The warranty states Brother’s entire liability and your exclusive

remedy against Brother for any failure of the Laser Printer/MFC/Fax machine to operate

properly. Neither Brother nor anyone else involved in the development, production, or

delivery of this Laser Printer/MFC/Fax machine shall be liable for any indirect, incidental,

special, consequential, exemplary, or punitive damages, including lost profits, arising from

the use of or inability to use the product, even if advised by the end user/purchaser of the

possibility of such damages. Since some Provinces do not allow the above limitation of

liability, such limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other

rights which vary from Province to Province.

Warranty Service is available at Brother Authorized

Service Centres throughout Canada. For Technical

Assistance or for the name and location of your nearest

Authorized Service Centre call 1-877-Brother.

Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.

viii

User's Guides and where do I find it?

Which manual? What's in it? Where is it?

Safety and Legal Read this Guide first. Please read the

Safety Instructions before you set up your

machine. See this Guide for trademarks

and legal limitations.

Printed / In the Box

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and

software for the operating system and

connection type you are using.

Printed / In the Box

Basic User's Guide Learn the basic Fax, Copy, Scan and Direct

Print operations and how to replace

consumables. See troubleshooting tips.

Printed / In the Box

Advanced User's Guide Learn more advanced operations: Fax,

Copy, security features, printing reports

and performing routine maintenance.

PDF file /

Documentation CD-ROM /

In the Box

Software User's Guide Follow these instructions for Printing,

Scanning, Network Scanning, Remote

Setup, PC-Fax, and using the Brother

ControlCenter utility.

PDF file /

Documentation CD-ROM /

In the Box

Network Glossary This Guide provides basic information

about advanced network features of

Brother machines along with explanations

about general networking and common

terms.

PDF file /

Documentation CD-ROM /

In the Box

Network User's Guide This Guide provides useful information

about wired and wireless network settings

and security settings using the Brother

machine. You can also find supported

protocol information for your machine and

detailed troubleshooting tips.

PDF file /

Documentation CD-ROM /

In the Box

Table of Contents

(BASIC USER’S GUIDE)

1 General information 1

Using the documentation.......................................................................................1

Symbols and conventions used in the documentation .................................... 1

Accessing the Advanced User’s Guide, Software User’s Guide and

Network User’s Guide.........................................................................................2

Viewing Documentation................................................................................... 2

Accessing Brother Support (Windows

)................................................................4

Accessing Brother Support (Macintosh) ................................................................ 5

Control panel overview ..........................................................................................6

LCD Touchscreen............................................................................................8

Basic Operations .............................................................................................9

2 Loading paper 10

Loading paper and print media............................................................................10

Loading paper in the standard paper tray......................................................10

Loading paper in the multi-purpose tray (MP tray) ........................................12

Unscannable and unprintable areas..............................................................17

Paper settings......................................................................................................18

Paper Size and Type .....................................................................................18

Tray Use in copy mode..................................................................................19

Tray Use in fax mode ....................................................................................19

Tray Use in print mode ..................................................................................20

Acceptable paper and other print media..............................................................21

Recommended paper and print media ..........................................................21

Type and size of paper..................................................................................21

Handling and using special paper .................................................................23

3 Loading documents 26

How to load documents .......................................................................................26

Using the automatic document feeder (ADF) ................................................26

Using the scanner glass ................................................................................27

4 Sending a fax 28

How to send a fax................................................................................................28

Faxing A4/Legal/Folio size documents from the scanner glass ....................29

Color fax transmission ...................................................................................30

Canceling a fax in progress...........................................................................30

Transmission verification report.....................................................................30

5 Receiving a fax 32

Receive modes ....................................................................................................32

Choose the correct Receive Mode ................................................................32

Using receive modes ...........................................................................................34

Fax Only ........................................................................................................34

Fax/Tel...........................................................................................................34

Manual ...........................................................................................................34

External TAD .................................................................................................34

Receive Mode settings ........................................................................................35

Ring Delay .....................................................................................................35

F/T Ring Time (Fax/Tel mode only)...............................................................35

Easy Receive.................................................................................................36

6 Telephone services and external devices 37

Telephone line services .......................................................................................37

Voice Mail ......................................................................................................37

Distinctive Ring..............................................................................................38

Connecting an external TAD (telephone answering device)................................40

Connections...................................................................................................41

Recording an outgoing message (OGM) .......................................................41

Multi-line connections (PBX) .........................................................................41

External and extension telephones......................................................................42

Connecting an external or extension telephone ............................................42

Using external and extension telephones .....................................................42

Using a non-Brother cordless external handset ............................................42

Using Remote Codes ....................................................................................43

7 Dialing and storing numbers 44

How to dial...........................................................................................................44

Manual dialing ...............................................................................................44

One touch dialing...........................................................................................44

Speed dialing .................................................................................................44

Search ...........................................................................................................45

LDAP search .................................................................................................45

Fax redial.......................................................................................................45

Storing numbers ..................................................................................................46

Storing a pause .............................................................................................46

One Touch and Speed Dial Storage Options ................................................47

Storing One Touch Dial numbers ..................................................................48

Storing Speed Dial numbers..........................................................................50

Changing or Deleting One Touch and Speed Dial numbers .........................51

8 Making copies 53

How to copy.........................................................................................................53

Stop copying ..................................................................................................53

Copy settings.................................................................................................53

9 Printing data from a USB Flash memory drive or digital camera

supporting mass storage 54

Creating a PRN or PostScript

3™ file for direct printing....................................54

Printing data directly from the USB Flash memory drive or digital camera

supporting mass storage ..................................................................................55

Changing the default settings for direct print .................................................56

10 How to print from a computer 57

Printing a document.............................................................................................57

11 How to scan to a computer 58

Scanning a document as PDF file using ControlCenter4 (Windows

) ................58

Changing the SCAN key settings ........................................................................61

Before scanning.............................................................................................61

SCAN key settings.........................................................................................61

Scanning using the SCAN key ......................................................................63

A Routine maintenance 64

Replacing the consumable items.........................................................................64

Replacing a Toner cartridge ..........................................................................68

Cleaning the corona wires .............................................................................74

Replacing the drum unit.................................................................................79

Replacing the belt unit...................................................................................86

Replacing the waste toner box ......................................................................92

B Troubleshooting 99

Error and maintenance messages.......................................................................99

Transferring your faxes or Fax Journal report .............................................107

Document jams..................................................................................................108

Document is jammed in the top of the ADF unit..........................................108

Document is jammed under the document cover ........................................108

Removing small documents jammed in the ADF.........................................109

Document is jammed at the output tray.......................................................109

Paper jams.........................................................................................................110

Paper is jammed in the MP tray ..................................................................110

Paper is jammed in paper tray 1 or tray 2 ...................................................111

Paper is jammed at the back of the machine ..............................................112

Paper is jammed inside the machine...........................................................114

Paper is jammed underneath paper tray 1 ..................................................118

If you are having difficulty with your machine ....................................................121

Setting Dial Tone detection .........................................................................130

Telephone line interference / VoIP ..............................................................130

Improving the print quality..................................................................................131

Machine Information ..........................................................................................138

Checking the Serial Number........................................................................138

Reset functions............................................................................................138

How to reset the machine............................................................................139

xii

C Menu and features 140

On-screen programming....................................................................................140

Menu table...................................................................................................140

MENU button and mode keys............................................................................140

Menu table .........................................................................................................141

Entering text.......................................................................................................176

D Specifications 177

General ..............................................................................................................177

Document Size ..................................................................................................179

Print media.........................................................................................................180

Fax.....................................................................................................................182

Copy ..................................................................................................................183

Scanner .............................................................................................................184

Printer ................................................................................................................185

Interfaces ...........................................................................................................186

Direct Print feature.............................................................................................187

Scan to USB feature ..........................................................................................188

Computer requirements ....................................................................................189

Consumable items .............................................................................................191

Network (LAN) ...................................................................................................192

EIndex 193

xiii

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User's Guide explains the following features and operations.

You can view the Advanced User's Guide on the Documentation CD-ROM in the box.

1 General Setup

Memory storage

Volume settings

Automatic daylight savings time

Ecology features

LCD screen

Dial Prefix

Mode Timer

2 Security features

Secure Function Lock 2.0

Setting Lock

Restricting dialing

3 Sending a fax

Additional sending options

Additional sending operations

Polling overview

4 Receiving a fax

Remote Fax Options (black & white only)

Additional receiving operations

Polling overview

5 Dialing and storing numbers

Telephone line services

Additional dialing operations

Additional ways to store numbers

6 Printing reports

Fax reports

Reports

7 Making copies

Copy settings

A Routine maintenance

Cleaning and checking the machine

Replacing periodic maintenance parts

Packing and shipping the machine

B Options

Options

Optional paper tray (LT-300CL)

Memory board

C Glossary

D Index

xiv

Using the

documentation

Thank you for buying a Brother machine!

Reading the documentation will help you

make the most of your machine.

Symbols and conventions

used in the documentation 1

The following symbols and conventions are

used throughout the documentation.

General information 1

Bold Bold style identifies keys on the

machine control panel or

computer screen.

Italics Italicized style emphasizes an

important point or refers you to

a related topic.

Courier

New

Courier New font identifies the

messages shown on the LCD

of the machine.

WARNING indicates a potentially

hazardous situation which, if not avoided,

could result in death or serious injuries.

CAUTION indicates a potentially hazardous

situation which, if not avoided, may result in

minor or moderate injuries.

IMPORTANT indicates a potentially

hazardous situation which, if not avoided,

may result in damage to property or loss of

product functionality.

Electrical Hazard icons alert you to a

possible electrical shock.

Hot Surface icons warn you not to

touch machine parts that are hot.

Notes tell you how you should

respond to a situation that may arise

or give tips about how the current

operation works with other features.

WARNING

CAUTION

IMPORTANT

Chapter 1

Accessing the

Advanced User’s

Guide, Software User’s

Guide and Network

User’s Guide

This Basic User's Guide does not contain all

the information about the machine such as

how to use the advanced features for Fax,

Copy, Printer, Scanner, PC-Fax and

Network. When you are ready to learn

detailed information about these operations,

read the Advanced User's Guide, Software

User’s Guide, Network User’s Guide, and

Network Glossary that are on the

Documentation CD-ROM.

Viewing Documentation 1

a Turn on your computer. Insert the

Documentation CD-ROM into your

CD-ROM drive. For Windows

users, go

to step c.

Note

(Windows

users) If the screen does not

appear automatically, go to My Computer

(Computer), double-click the CD-ROM

icon, and then double-click index.html.

b (Macintosh users) Double-click the

Documentation CD-ROM icon, and then

double-click index.html.

c Click your country.

d Point to your language, point to

View Guide, and then click the guide

you want to read.

General information

Note

• (Windows

users only) Your Web browser

may display a yellow bar at the top of the

page that contains a security warning

about Active X controls. For the page to

display correctly you must click on the bar,

click Allow Blocked Content, then click

Yes in the Security Warning dialog box.

• (Windows

users only)

For faster

access, you can copy all user

documentation in PDF format to a local

folder on your computer. Point to your

language, then click Copy to local disk.

Microsoft

Internet Explorer

6.0 or greater.

How to find Scanning instructions 1

There are several ways you can scan

documents. You can find the instructions as

follows:

Software User's Guide

 Scanning

 ControlCenter

 Network Scanning

ScanSoft™ PaperPort™12SE with OCR

How-to-Guides

(Windows

)

 The complete ScanSoft™

PaperPort™12SE with OCR How-to-

Guides can be viewed from the Help

selection in the ScanSoft™

PaperPort™12SE application.

Presto! PageManager User’s Guide

(Macintosh)

Note

Presto! PageManager is available as a

download from

http://nj.newsoft.com.tw/download/brother/

PM9SEInstaller_BR_multilang.dmg

 The complete Presto! PageManager

User’s Guide can be viewed from the Help

selection in the Presto! PageManager

application.

How to find Network setup instructions

Your machine can be connected to a wireless

or wired network. You can find basic setup

instructions in the Quick Setup Guide. If your

wireless access point or router supports Wi-Fi

Protected Setup or AOSS™, you can also

follow the steps in the Quick Setup Guide. For

more information about network setup please

see the Network User's Guide on the

Documentation CD-ROM.

Chapter 1

Accessing Brother

Support (Windows

) 1

You can find all the contacts you will need,

such as Web support (Brother Solutions

Center), Customer Service and Brother

Authorized Service Centers on page i and on

the Installation CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To access our Web site

(http://www.brother.com/

) click Brother

Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA

and Canada, click Support Information.

 To access the USA Brother online

shopping mall

(http://www.brothermall.com/

) for

additional product and service

information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/

) for

additional product and services

information, click Shop Online (Canada).

 For the latest news and product support

information

(http://solutions.brother.com/

), click

Brother Solutions Center.

 To visit our web site for genuine Brother

supplies

(http://www.brother.com/original/

), click

Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/

)

for FREE photo projects and printable

downloads, click Brother

CreativeCenter.

To return to the main page, click Back.

Or, if you have finished, click Exit.

General information

Accessing Brother

Support (Macintosh) 1

You can find all the contacts you will need,

such as Web support (Brother Solutions

Center), Customer Service and Brother

Authorized Service Centers in Brother

numbers on page i and on the Installation

CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click

Presto! PageManager.

 To register your machine from the Brother

Product Register Page

(http://www.brother.com/registration/

click On-Line Registration.

 To view all Brother Numbers, including

Customer Service numbers for the USA

and Canada, click Support Information.

 For the latest news and product support

information

(http://solutions.brother.com/

), click

Brother Solutions Center.

 To visit our Web site for genuine Brother

Supplies

(http://www.brother.com/original/

), click

Supplies Information.

Chapter 1

Control panel overview 1

1 One Touch keys

These 20 keys give you instant access to 40

previously stored numbers.

21-40 b

The 21-40 b lets you access One Touch

numbers 21 to 40 when held down.

2LCD

This is a Touchscreen LCD. You can access

the menus and options by pressing buttons

displayed on the screen.

3 Mode keys:

FAX

Puts the machine in Fax mode.

SCAN

Puts the machine in Scan mode.

COPY

Puts the machine in Copy mode.

4Dialpad

Use these keys to dial telephone and fax

numbers and as a keyboard for entering

information into the machine.

This function transfers to the touchscreen

when you store quick dial numbers.

(Canada only) The # key temporarily switches

the dialing mode from Pulse to Tone during a

telephone call.

5Stop/Exit

Stops an operation or exits from a menu.

6Start:

Color

Lets you start sending faxes or making copies

in full color.

Black

Lets you start sending faxes or making copies

in black & white.

01.01.2011 15:15

Fax

Address

Book

Secure

Direct

General information

7 FAX keys:

Hook

Press before dialing if you want to make sure a

fax machine will answer, and then press

Black Start or Color Start. Also, press this

key after you pick up the handset of an external

telephone during the F/T ring (fast

double-rings).

Redial/Pause

Redials the last number called. It also inserts a

pause when programming quick dial numbers

or when dialing a number manually.

8 Print Data / Job Cancel

Cancels a programmed print job and clears it

from the machine’s memory. To cancel

multiple print jobs, hold down this key until the

LCD shows Cancel Printing (All).

Also, this key will flash depending on the

machine’s status.

2345

678

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Address

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Secure

Direct

Machine Status Description

Ready Mode

The machine is ready to

print, in sleep mode, there

is no print data, or the

power switch is off.

Receiving Data

Green (blinking)

The machine is either

receiving data from the

computer, processing data

in memory, or printing data.

Data Remaining

in Memory

Green

Print data remains in the

machine memory.

Chapter 1

LCD Touchscreen 1

The LCD Touchscreen shows the current

machine status when the machine is idle.

1 Date and Time

Lets you see date and time.

2MENU

Lets you access the main menu.

3 Fax duplex (2–sided) receiving indicator

Appears when duplex printing is set to on for

received faxes.

4 Secure Print

Lets you access the secure print menu.

Active only when the machine has secure print

data.

5 Fax in memory

Shows how many received faxes are in the

memory.

6 Wireless Status

In FAX mode and SCAN mode a four level

indicator shows the current wireless signal

strength if you are using a wireless connection.

7 Current Receive Mode

Lets you see the current receive mode.

 Fax (Fax only)

 F/T (Fax/Tel)

 TAD (External TAD)

 Mnl (Manual)

8 Direct Print

Lets you print data from a USB flash memory

drive or a digital camera supporting mass

storage directly to the machine. (See Printing

data directly from the USB Flash memory drive

or digital camera supporting mass storage

on page 55.)

Active only when you insert a USB flash

memory drive or digital camera in the

machine's USB direct interface.

9 Security indicator

Shows machine's security status. Appears

when you turn on Secure Function Lock or

Setting Lock.

10 Warning icon

Appears when there is an error or maintenance

message; press the Warning icon to view it,

and then press Stop/Exit to return to the

Ready screen.

11 Address Book

Lets you search the number you want to

fax/dial/E-mail/I-Fax.

0Max

11 10 9 8

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Setting Lock

Direct

General information

Basic Operations 1

To operate the Touchscreen use your finger

to press the MENU or option button directly on

the LCD screen.

To display and access all the screen menus

or options in a setting, press a b or d c to

scroll through them.

Press to return to the previous menu.

IMPORTANT

DO NOT press the Touchscreen with a

sharp object, such as a pen or stylus. It

may damage the machine.

The following steps show how to change a

setting in the machine. In this example the

LCD back light setting is changed from

Light to Dark.

a Press MENU.

b Press a or b to display

General Setup.

Press General Setup.

c Press a or b to display LCD Settings.

Press LCD Settings.

d Press Backlight.

e Press Dark.

f Press Stop/Exit.

General Setup

Fax

Printer

Print Reports

Mode Timer

Tray Setting

Volume

Ecology

General Setup

Backlight

Dim Timer

Light

Off

MENU > General Setup

LCD Settings

Light

Dark

Med

MEMU > General Setup > LCD Settings

Backlight

Loading paper and

print media

The machine can feed paper from the

standard paper tray, optional lower tray or

multi-purpose tray.

When you put paper into the paper tray, note

the following:

 If your application software supports

paper size selection on the print menu,

you can select it through the software. If

your application software does not

support it, you can set the paper size in

the printer driver or by pressing the

buttons on the Touchscreen.

Loading paper in the standard

paper tray 2

You can load up to 250 sheets for Tray 1 and

500 sheets for the optional lower tray (Tray

2). Paper can be loaded up to the maximum

paper mark (b b b) on the sliding paper width

guide. (For recommended paper to use, see

Paper capacity of the paper trays

on page 22.)

Printing on plain paper, thin paper or

recycled paper from the standard

paper tray (Tray 1) 2

a Pull the paper tray completely out of the

machine.

Loading paper 2

Loading paper

WARNING

DO NOT touch the shaded parts shown in

the illustration. These rollers may be

rotating at high speed and can pinch or

entrap your hand.

b While pressing the green paper-guide

release lever (1), slide the paper guides

to fit the paper size you are loading in

the tray. Make sure that the guides are

firmly in the slots.

c Fan the stack of paper well to avoid

paper jams and misfeeds.

Chapter 2

d Put paper in the tray and make sure:

 The paper is below the maximum

paper mark (b b b) (1).

Overfilling the paper tray will cause

paper jams.

 The side to be printed on must be

face down.

 The paper guides touch the sides of

the paper so it will feed properly.

e Put the paper tray firmly back in the

machine. Make sure that it is completely

inserted into the machine.

f Lift up the support flap (1) to prevent

paper from sliding off the face down

output tray or remove each page as

soon as it comes out of the machine.

Loading paper in the

multi-purpose tray (MP tray) 2

You can load up to 3 envelopes or special

print media in the MP tray or up to 50 sheets

of plain paper. Use this tray to print or copy on

thick paper (28 - 43 lb.), bond paper, glossy

paper, labels, or envelopes. (For

Recommended paper specifications 2

The following paper specifications are suitable for this machine.

 Use paper made for plain paper copying.

 Use paper that is 20 to 24 lb (75 to 90 g/m

 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

 This machine can use recycled paper that meets DIN 19309 specifications.

Paper size Paper types No. of sheets

Paper Tray

(Tray 1)

A4, Letter, Legal, B5,

Executive, A5,

A5 (Long Edge), A6, B6,

Folio

Plain paper, Thin paper

and Recycled paper

up to 250

[20 lb (80 g/m

)]

Multi-purpose Tray

(MP Tray)

Width: 2.75 to 8.5 in.

(69.8 to 216 mm)

Length: 4.57 to 16 in.

(116 to 406.4 mm)

Plain paper, Thin paper,

Thick paper,

Thicker paper,

Bond paper,

Recycled paper,

Envelopes, Labels and

Glossy paper

50 sheets

[20 lb (80 g/m

)]

3 Envelopes

1 Glossy paper

Optional lower Tray

(Tray 2)

A4, Letter, Legal, B5,

Executive, A5, B6,

Folio

Plain paper, Thin paper

and Recycled paper

up to 500

[20 lb (80 g/m

)]

Basis weight

20-24 lb (75-90 g/m

)

Thickness 80-110 μm

Roughness Higher than 20 sec.

Stiffness

90-150 cm

/100

Grain direction Long grain

Volume resistivity

10e

-10e

ohm

Surface resistivity

10e

-10e

ohm-cm

Filler

CaCO

(Neutral)

Ash content Below 23 wt%

Brightness Higher than 80%

Opacity Higher than 85%

Loading paper

Handling and using special

paper 2

The machine is designed to work well with

most types of xerographic and bond paper.

However, some paper variables may have an

effect on print quality or handling reliability.

Always test samples of paper before

purchasing to ensure desirable performance.

Store paper in its original packaging and keep

it sealed. Keep the paper flat and away from

moisture, direct sunlight and heat.

Some important guidelines when selecting

paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your

machine.

 Preprinted paper must use ink that can

withstand the temperature of the

machine’s fusing process 392 degrees

Fahrenheit (200 degrees centigrade).

 If you use bond paper, paper having a

rough surface or paper that is wrinkled or

creased, the paper may exhibit degraded

performance.

 When you are using glossy paper, put only

one sheet at a time in the MP tray to avoid

a paper jam.

Types of paper to avoid 2

IMPORTANT

Some types of paper may not perform well

or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 A curl of 0.08 in. (2 mm) or greater

may cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight

specification in this guide

• with tabs and staples

• with letterheads using low temperature

dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed

above, they may damage your machine.

This damage is not covered under any

Brother warranty or service agreement.

Chapter 2

Envelopes 2

Most envelopes designed for laser printers

will be suitable for your machine. However,

some envelopes may have feed and print-

quality problems because of the way they

have been made. A suitable envelope should

have edges with straight, well-creased folds

and the leading edge should not be thicker

than two sheets of paper. The envelope

should lie flat and not be of baggy or flimsy

construction. You should buy quality

envelopes from a supplier who understands

that you will be using the envelopes in a laser

machine.

We recommend that you print a test envelope

to make sure the print results are what you

want.

Types of envelopes to avoid 2

IMPORTANT

DO NOT use envelopes:

• that are damaged, curled, wrinkled or

an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie

strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing

on them)

• that were previously printed by a laser

machine

• that are pre-printed on the inside

• that cannot be arranged neatly when

stacked

• that are made of paper that weighs

more than the paper weight

specifications for the machine

• with edges that are not straight or

consistently square

• with windows, holes, cut-outs or

perforations

• with glue on surface as shown in figure

below

• with double flaps as shown in figure

below

• with sealing flaps that are not folded

down when purchased

• with sealing flaps as shown in figure

below

• with each side folded as shown in

figure below

If you use any of the types of envelopes

listed above, they may damage your

machine. This damage may not be

covered under any Brother warranty or

service agreement.

Loading paper

Labels 2

The machine will print on most types of labels

designed for use with a laser machine. Labels

should have an adhesive that is acrylic-based

since this material is more stable at the high

temperatures in the fuser unit. Adhesives

should not come in contact with any part of

the machine, because the label stock may

stick to the drum unit or rollers and cause

jams and print quality problems. No adhesive

should be exposed between the labels.

Labels should be arranged so that they cover

the entire length and width of the sheet. Using

labels with spaces may result in labels

peeling off and causing serious jams or print

problems.

All labels used in this machine must be able

to withstand a temperature of 392 degrees

Fahrenheit (200 degrees centigrade) for a

period of 0.1 seconds.

Types of labels to avoid 2

Do not use labels that are damaged, curled,

wrinkled or an unusual shape.

IMPORTANT

• Avoid feeding labels with the carrier sheet

exposed because your machine will be

damaged.

• Label sheets should not exceed the paper

weight specifications described in this

User’s Guide. Labels exceeding this

specification may not feed or print properly

and may cause damage to your machine.

• DO NOT reuse or insert labels that have

previously been used or are missing a few

labels on the sheet.

How to load

documents

You can send a fax, make copies, and scan

from the ADF (Automatic Document Feeder)

and the scanner glass.

Using the automatic

document feeder (ADF) 3

The ADF can hold up to 50 pages and feeds

each sheet individually. Use standard 20 lb

(80 g/m

) paper and always fan the pages

before putting them in the ADF.

Document Sizes Supported 3

How to load documents 3

IMPORTANT

• DO NOT leave thick documents on the

scanner glass. If you do this, the ADF may

jam.

• DO NOT use paper that is curled,

wrinkled, folded, ripped, stapled, paper-

clipped, pasted or taped.

• DO NOT use cardboard, newspaper or

fabric.

• To avoid damaging your machine while

using the ADF, DO NOT pull on the

document while it is feeding.

Note

• To scan documents that are not suitable

for the ADF, see Using the scanner glass

on page 27.

• It is easier to use the ADF if you are

loading a multiple page document.

• Make sure documents with correction fluid

or written with ink are completely dry.

a Unfold the ADF document support (1).

Lift up and unfold the ADF document

output support flap (2).

b Fan the pages well.

c Place your document face up top edge

first in the ADF until the LCD display

message changes and you feel it touch

the feed rollers.

d Adjust the paper guides (1) to fit the

width of your document.

Loading documents 3

Length: 5.8 to 14 in. (147.3 to 356.0 mm)

Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)

Weight:

17 to 24 lb (64 to 90 g/m

)

Loading documents

Note

• To avoid damaging your machine while

using the ADF, DO NOT pull on the

document while it is feeding.

• To scan non-standard documents, see

Using the scanner glass on page 27.

Using the scanner glass 3

You can use the scanner glass to fax, copy or

scan pages of a book one page at a time.

Document Sizes Supported 3

How to load documents 3

Note

To use the scanner glass, the ADF must

be empty.

a Lift the document cover.

b Using the document guidelines on the

left and top, place the document face

down in the upper left corner of the

scanner glass.

c Close the document cover.

IMPORTANT

If the document is a book or is thick, do not

slam or press on the cover.

Length: Up to 14.0 in. (355.6 mm)

Width: Up to 8.5 in. (215.9 mm)

Weight: Up to 4.4 lb (2.0 kg)

How to send a fax 4

The following steps show how to send a fax.

a When you want to send a fax, or change

fax send or receive settings, press the

(FAX) key to illuminate it in blue.

 The LCD shows:

b Do one of the following to load your

document:

 Place the document face up in the

ADF. (See Using the automatic

document feeder (ADF) on page 26.)

 Load your document face down on

the scanner glass. (See Using the

scanner glass on page 27.)

Note

To send color faxes with multiple pages

use the ADF.

c Set the scanner glass size, fax

resolution or contrast if you want to

change them.

Note

For more advanced fax sending

operations and settings, see Sending a

fax in Chapter 3 of the Advanced User's

Guide:

• Broadcasting

• Duplex Fax (2-sided fax layout)

• Delayed Fax

• Batch TX

• Real Time TX

• Polled TX

• Overseas Mode

• Fax Resolution

• Contrast

• Glass ScanSize

• Coverpage Setup

• Coverpage Message

• Set New Default

• Factory Reset

d Choose one of the options below:

 If you want to send a single-sided

document, go to step e.

 If you want to send a 2-sided

document, you need to choose the

duplex scanning format of your

2-sided document.

Press Duplex Fax and choose

DuplexScan :LongEdge or

DuplexScan :ShortEdge.

Note

You can send 2-sided documents from the

ADF.

Sending a fax 4

Duplex Fax

Address Book

Fax

Resolution

Off Standard

FAX

Sending a fax

e Enter the fax number using the dial pad.

You can also enter the fax number on

the LCD by pressing Address Book

and Send a fax, or you can press an

One Touch key on the machine’s control

panel. (For details, see How to dial

on page 44.)

f Press Black Start or Color Start.

Faxing from the ADF

 The machine starts scanning the

document.

Faxing from the scanner glass

If Real Time TX is On, the machine

will send the document without asking if

there are additional pages to scan.

 If you press Black Start, the

machine starts scanning the first

page.

Do one of the following:

• To send a single page, press No

(or press Black Start again). The

machine starts sending the

document.

• To send more than one page,

press Yes and place the next

page on the scanner glass. Press

Black Start. The machine starts

scanning the page. (Repeat this

step for each additional page.)

 If you press Color Start and

Yes (Color fax), the machine

starts sending the document.

Note

To cancel, press Stop/Exit.

Faxing A4/Legal/Folio size

documents from the scanner

glass 4

When faxing A4/Legal/Folio size documents,

you will need to set the scan glass size to A4

or Legal/Folio; otherwise, a portion of

your faxes will be missing.

a Press (FAX).

b Press d or c to display

Glass ScanSize.

Press Glass ScanSize.

c Press A4 or Legal/Folio.

d Press Stop/Exit.

Note

You can save the setting you use most

often by setting it as the default. (See

Setting your changes as the new default in

Chapter 3 of the Advanced User's Guide.)

Chapter 4

Color fax transmission 4

Your machine can send a color fax to

machines that support this feature. Color

faxes cannot be stored in the machine's

memory. When you send a color fax, the

machine will send it in real time (even if Real

Time TX is set to Off).

Canceling a fax in progress 4

Press Stop/Exit to cancel the fax. If you

press Stop/Exit while the machine is dialing

or sending, the LCD will show

Cancel Job?.

Press Yes to cancel the fax.

Transmission verification

report 4

You can use the Transmission Verification

Report as proof that you sent a fax. This

report lists the receiving party’s name or fax

number, the time and date of transmission,

duration of transmission, number of pages

sent, and whether or not the transmission

was successful.

There are several settings available for the

Transmission Verification Report:

 On: Prints a report after every fax you

send.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page

appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error.

Off is the default setting.

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error.

A portion of the fax’s first page appears on

the report.

a Press MENU.

b Press a or b to display Fax.

Press Fax.

c Press a or b to display

Report Setting.

Press Report Setting.

d Press Transmission.

e Press On, On+Image, Off or

Off+Image.

f Press Stop/Exit.

Sending a fax

Note

• If you choose On+Image or Off+Image,

the image will only appear on the

Transmission Verification Report if Real

Time Transmission is set to Off. (See

Real Time Transmission in Chapter 3 of

the Advanced User's Guide.)

• If your transmission is successful, OK will

appear next to RESULT on the

Transmission Verification Report.

If transmission is not successful, NG will

appear next to RESULT.

Receive modes 5

Choose the correct Receive Mode 5

The correct Receive Mode is determined by the external devices and telephone subscriber

services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the same line as the

Brother machine.

Receiving a fax 5

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this

service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,

Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring

on page 38 for instructions on setting up your machine using this feature.)

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility

that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See

Voice Mail on page 37 for instructions on setting up your machine using this service.)

Will you be using a Telephone Answering Device on the same telephone line as your Brother

machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are

stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode.

(See Connecting an external TAD (telephone answering device) on page 40.)

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax Only as your receive mode. (See

Fax Only on page 34.)

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the

same line. Choose Fax/Tel as your receive mode. (See Fax/Tel on page 34.)

Important Note: You can not receive voice messages on either Voice Mail or an answering

machine when choosing the Fax/Tel mode.

Do you expect to receive very few faxes?

Choose Manual as your receive mode. You control the telephone line and must answer every call

yourself. (See Manual on page 34.)

Receiving a fax

To set the receive mode follow the instructions below:

a Press MENU.

b Press a or b to display Initial Setup.

Press Initial Setup.

c Press a or b to display Receive Mode.

Press Receive Mode.

d Press Fax Only, Fax/Tel, External TAD or Manual.

e Press Stop/Exit.

The LCD will display the current receive mode.

Chapter 5

Using receive modes 5

Some receive modes answer automatically

(Fax Only and Fax/Tel). You may want to

change the Ring Delay before using these

modes. (See Ring Delay on page 35.)

Fax Only 5

Fax Only mode will automatically answer

every call as a fax.

Fax/Tel 5

Fax/Tel mode helps you automatically

manage incoming calls, by recognizing

whether they are fax or voice calls and

handling them in one of the following ways:

 Faxes will be automatically received.

 Voice calls will start the F/T ring to tell you

to pick up the line. The F/T ring is a fast

double ring made by your machine.

(Also see F/T Ring Time (Fax/Tel mode only)

on page 35 and Ring Delay on page 35.)

Manual 5

Manual mode turns off all automatic

answering functions unless you are using the

Distinctive Ring Receive feature.

To receive a fax in Manual mode lift the

handset of the external telephone or press

Hook. When you hear fax tones (short

repeating beeps), press Black Start or

Color Start, and choose Receive to receive

the fax. You can also use the Easy Receive

feature to receive faxes by lifting a handset on

the same line as the machine.

(Also see Easy Receive on page 36.)

External TAD 5

External TAD mode lets an external

answering device manage your incoming

calls. Incoming calls will be handled in the

following ways:

 Faxes will be automatically received.

 Voice callers can record a message on the

external TAD.

(For more information see Connecting an

external TAD (telephone answering device)

on page 40.)

Receiving a fax

Receive Mode settings 5

Ring Delay 5

The Ring Delay setting sets the number of

times the machine rings before it answers in

Fax Only and Fax/Tel modes.

If you have external or extension telephones

on the same line as the machine, keep the

Ring Delay setting of 4. (See Easy Receive

on page 36.)

a Press MENU.

b Press a or b to display Fax.

Press Fax.

c Press a or b to display

Setup Receive.

Press Setup Receive.

d Press a or b to display Ring Delay.

Press Ring Delay.

e Press 0, 1, 2, 3 or 4 for how many times

the line rings before the machine

answers.

f Press Stop/Exit.

Note

Choose 0 in step e to have the machine

answer immediately.

F/T Ring Time

(Fax/Tel mode only) 5

When somebody calls your machine, you and

your caller will hear the normal telephone ring

sound. The number of rings is set by the Ring

Delay setting.

If the call is a fax, then your machine will

receive it; however, if it is a voice call the

machine will sound the F/T ring (a fast

double-ring) for the time you have set in the

F/T Ring Time setting. If you hear the F/T ring

it means that you have a voice caller on the

line.

Because the F/T ring is made by the machine,

extension and external telephones will not

ring; however, you can still answer the call on

any telephone. (For more information see

Using Remote Codes on page 43.)

a Press MENU.

b Press a or b to display Fax.

Press Fax.

c Press a or b to display

Setup Receive.

Press Setup Receive.

d Press a or b to display

F/T Ring Time.

Press F/T Ring Time.

e Press how long the machine will ring to

alert you that you have a voice call (20,

30, 40 or 70 seconds).

f Press Stop/Exit.

Chapter 5

Easy Receive 5

If Easy Receive is On: 5

The machine can receive a fax automatically,

even if you answer the call. When you see

Receiving on the LCD or hear a click on the

phone line through the handset you are

using, just replace the handset. Your

machine will do the rest.

If Easy Receive is Off: 5

If you are at the machine and answer a fax

call first by lifting the external handset, then

press Black Start or Color Start, and then

press Receive to receive the Fax.

If you answered at an extension telephone

press l51.

Note

• If this feature is set to On, but your

machine does not connect a fax call when

you lift an extension telephone handset,

press the fax receive code l51.

• If you send faxes from a computer on the

same telephone line and the machine

intercepts them, set Easy Receive to Off.

a Press MENU.

b Press a or b to display Fax.

Press Fax.

c Press a or b to display

Setup Receive.

Press Setup Receive.

d Press a or b to display Easy Receive.

Press Easy Receive.

e Press On (or Off).

f Press Stop/Exit.

Telephone line

services

Voice Mail 6

If you have Voice Mail on the same telephone

line as your Brother machine, Voice Mail and

the Brother machine will conflict with each

other when receiving incoming calls.

For example, if your Voice Mail is set to

answer after 4 rings and your Brother

machine is set to answer after 2 rings, then

your Brother machine will answer first. This

will prevent callers from being able to leave a

message in your Voice Mail.

Similarly, if your Brother machine is set to

answer after 4 rings and your Voice Mail is set

to answer after 2 rings, then your Voice Mail

will answer first. This will prevent your Brother

machine from being able to receive an

incoming fax, since Voice Mail cannot

transfer the incoming fax back to the Brother

machine.

To avoid conflicts between your Brother

machine and your Voice Mail service, do one

of the following:

Get the Distinctive Ring service from your

telephone company. Distinctive Ring is a

feature of your Brother machine that allows a

person with one line to receive fax and voice

calls through two different telephone

numbers on that one line. Brother uses the

term ’Distinctive Ring,’ but telephone

companies market the service under a variety

of names, such as Custom Ringing,

Personalized Ring, Smart Ring, RingMaster,

Ident-A-Ring, Ident-A-Call, Data Ident-A-Call,

Teen Ring, and SimpleBiz Fax & Alternate

Number Ringing. This service establishes a

second telephone number on the same line

as your existing telephone number, and each

number has its own ring pattern. Typically,

the original number rings with the standard

ring pattern and is used for receiving voice

calls, and the second number rings with a

different ring pattern and is used for receiving

faxes. (See Distinctive Ring on page 38.)

Set your Brother machine’s Receive Mode to

"Manual". Manual Mode requires that you

answer every incoming call if you want to be

able to receive a fax. If the incoming call is a

telephone call, then complete the call as you

normally would. If you hear fax sending tones

you must transfer the call to the Brother

machine. (See Using external and extension

telephones on page 42.) Unanswered fax

and voice calls will go to your Voice Mail. (To

set the machine in MANUAL Mode, see

Choose the correct Receive Mode

on page 32.)

Telephone services and external

devices

Chapter 6

Distinctive Ring 6

Distinctive Ring is a function of your Brother

machine that allows a person with one line to

receive fax and voice calls through two

different phone numbers on that one line.

Brother uses the term "Distinctive Ring," but

telephone companies market the service

under a variety of names, such as Smart

Ring, Ring Master or Ident-a-Ring. This

service establishes a second telephone

number on the same line as your existing

telephone number, and each number has its

own ring pattern. Typically, the original

number rings with the standard ring pattern

and is used for receiving voice calls, and the

second number rings with a different ring

pattern and is used for receiving faxes.

Note

• You must pay for your telephone

company's Distinctive Ring service before

you program the machine to work with it.

• Please call your telephone company for

availability and rates.

What does your telephone company’s

‘Distinctive Ring’ do? 6

Your telephone company’s Distinctive Ring

service allows you to have more than one

number on the same telephone line. If you

need more than one telephone number, it

is cheaper than paying for an extra line.

Each telephone number has its own

distinctive ring pattern, so you will know

which telephone number is ringing. This is

one way you can have a separate telephone

number for your machine.

Note

Please call your telephone company for

availability and rates.

What does Brother’s ‘distinctive ring’

do? 6

The Brother machine has a Distinctive Ring

feature that allows you to use your machine to

take full advantage of the telephone

company’s Distinctive Ring service. The new

telephone number on your line can just

receive faxes.

Note

You must pay for your telephone

company’s Distinctive Ring service before

you program the machine to work with it.

Do you have Voice Mail? 6

If you have Voice Mail on the telephone line

that you will install your new machine on,

there is a strong possibility that Voice Mail

and the machine will conflict with each other

while receiving incoming calls. However, the

Distinctive Ring feature allows you to use

more than one number on your line, so

both Voice Mail and the machine can work

together without any problems. If each one

has a separate telephone number, neither will

interfere with the other’s operations.

If you decide to get the Distinctive Ring

service from the telephone company, you will

need to follow the directions below to

‘register’ the new Distinctive Ring pattern

they give you. This is so your machine can

recognize its incoming calls.

Note

You can change or cancel the Distinctive

Ring pattern at any time. You can switch it

off temporarily, and turn it back on later.

When you get a new fax number, make

sure you reset this feature.

Telephone services and external devices

Before you choose the ring pattern to

You can only register one Distinctive Ring

pattern with the machine. Some ring patterns

cannot be registered. The ring patterns below

are supported by your Brother machine.

gives you.

Note

• Ring Pattern #1 is often called Short-Short

and is the most commonly used.

• If the ring pattern you received is not on

this chart, please call your telephone

company and ask for one that is

shown.

 The machine will only answer calls to its

registered number.

 The first two rings are silent on the

machine. This is because the fax must

<<listen>> to the ring pattern (to compare

it to the pattern that was ‘registered’).

(Other telephones on the same line will

ring.)

 If you program the machine properly, it will

recognize the registered ring pattern of the

‘fax number’ within 2 ring patterns and

then answer with a fax tone. When the

‘voice number’ is called, the machine will

not answer.

Registering the distinctive ring pattern

Very important! 6

After you have set the Distinctive Ring feature

to On, your Distinctive Ring number will

receive faxes automatically. The receive

mode is automatically set to Manual and you

cannot change it to another receive mode

while Distinctive Ring is set to On. This

ensures the Brother machine will only answer

the Distinctive Ring number and not interfere

when your main telephone number is called.

a Press MENU.

b Press a or b to display Fax.

Press Fax.

c Press a or b to display

Miscellaneous.

Press Miscellaneous.

d Press Distinctive.

e Press Set.

f Press the stored ring pattern you want to

use.

Press OK.

(You will hear each pattern as you press

four buttons. Make sure you choose the

pattern that the telephone company

gave you.)

g Press Stop/Exit.

Distinctive Ring is now set to On.

Ring

Pattern

Rings

1 long-long

2 short-long-short

3 short-short-long

4very long

(normal pattern)

Chapter 6

Turning off distinctive ring 6

a Press MENU.

b Press a or b to display Fax.

Press Fax.

c Press a or b to display

Miscellaneous.

Press Miscellaneous.

d Press Distinctive.

e Press Off.

f Press Stop/Exit.

Note

If you do not want to receive faxes on your

Distinctive Ring number, you can turn off

Distinctive Ring. The machine will stay in

Manual receive mode so you will need to

set the Receive Mode again. (See Choose

the correct Receive Mode on page 32.)

Connecting an external

TAD (telephone

answering device)

You can connect an external Telephone

Answering Device (TAD) to the same line as

your machine. When the TAD answers a call,

your machine will “listen” for the CNG (fax

calling) tones sent by a sending fax machine.

If it hears them it will take over the call and

receive the fax. If it does not hear them, it will

let your TAD take a voice message and the

display will show Telephone.

The external TAD must answer within four

rings (we recommend you set it to two rings).

This is because your machine cannot hear

the CNG tones until the external TAD has

picked up the call. The sending machine will

send CNG tones for only eight to ten seconds

longer. We do not recommend using the toll

saver feature on your external TAD if it needs

more than four rings to activate it.

Unless you are using Distinctive Ring, the

TAD must be connected to the EXT. jack of

the machine.

Before you connect an external TAD

(telephone answering device), remove the

protective cap (2) from the EXT. jack on the

machine.

1TAD

2 Protective Cap

Note

If you have problems receiving faxes,

reduce the ring delay setting on your

external TAD.

Telephone services and external devices

Connections 6

The external TAD must be plugged into the

back of the machine, into the jack labeled

EXT. Your machine cannot work properly if

you plug the TAD into a wall jack (unless you

are using Distinctive Ring).

a Plug the telephone line cord from the

telephone wall jack into the back of the

machine, in the jack labeled LINE.

b Plug the telephone line cord from your

external TAD into the back of the

machine, in the jack labeled EXT. (Make

sure this cord is connected to the TAD at

the TAD’s telephone line jack, and not

its handset jack.)

c Set your external TAD to four rings or

less. (The machine’s Ring Delay setting

does not apply.)

d Record the outgoing message on your

external TAD.

e Set the TAD to answer calls.

f Set the Receive Mode to

External TAD. (See Choose the

correct Receive Mode on page 32.)

Recording an outgoing

message (OGM) 6

a Record 5 seconds of silence at the

beginning of your message. This allows

your machine time to listen for fax tones.

b Limit your speaking to 20 seconds.

c End your 20-second message by giving

your Fax Receive Code for people

sending manual faxes. For example:

“After the beep, leave a message or

press l51 and Start to send a fax.”

Note

We recommend beginning your OGM with

an initial 5 second silence because the

machine cannot hear fax tones over a loud

voice. You may try leaving out this pause,

but if your machine has trouble receiving,

then you should re-record the OGM to

include it.

Multi-line connections (PBX) 6

We suggest you ask the company who

installed your PBX to connect your machine.

If you have a multi line system we suggest

you ask the installer to connect the unit to the

last line on the system. This prevents the

machine being activated each time the

system receives telephone calls. If all

incoming calls will be answered by a

switchboard operator we recommend that

you set the Receive Mode to Manual.

We cannot guarantee that your machine will

operate properly under all circumstances

when connected to a PBX. Any difficulties

with sending or receiving faxes should be

reported first to the company who handles

your PBX.

Chapter 6

External and extension

telephones 6

Connecting an external or

extension telephone 6

You can connect a separate telephone

directly to your machine as shown in the

diagram below.

Connect the telephone line cord to the jack

labeled EXT.

Before you connect an external telephone,

remove the protective cap (3) from the EXT.

jack on the machine.

1 Extension telephone

2 External telephone

3 Protective Cap

When you are using an external telephone,

the LCD shows Telephone.

Using external and extension

telephones 6

Using extension telephones 6

If you answer a fax call at an extension

telephone, you can make your machine

receive the fax by pressing the Fax Receive

Code l51.

If the machine answers a voice call and

pseudo/double-rings for you to take over, you

can take the call at an extension telephone by

pressing the Telephone Answer Code #51.

(See F/T Ring Time (Fax/Tel mode only)

on page 35.)

Using an external telephone

(Connected to the EXT. jack of the

machine)

If you answer a fax call at the external

telephone connected to the EXT jack of the

machine, you can make the machine receive

the fax by pressing Black Start or

Color Start and choosing Receive.

If the machine answers a voice call and

pseudo/double-rings for you to take over, you

can take the call at the external telephone by

pressing Hook.

If you answer a call and no one is on

the line: 6

You should assume that you’re receiving a

manual fax.

Press l51 and wait for the chirp or until the

LCD shows Receiving, and then hang up.

Note

You can also use the Easy Receive

feature to make your machine

automatically take the call. (See Easy

Receive on page 36.)

Using a non-Brother cordless

external handset 6

If your non-Brother cordless telephone is

connected to the EXT. jack of the machine

(see page 42) and you typically carry the

cordless handset elsewhere, it is easier to

answer calls during the Ring Delay.

If you let the machine answer first, you will

have to go to the machine so you can press

Hook to transfer the call to the cordless

handset.

Telephone services and external devices

Using Remote Codes 6

Fax Receive Code 6

If you answer a fax call on an extension

telephone, you can tell your machine to

receive it by pressing the Fax Receive

Code l51. Wait for the chirping sounds then

replace the handset. (See Easy Receive

on page 36.)

If you answer a fax call at the external

telephone, you can make the machine

receive the fax by pressing Black Start or

Color Start.

Telephone Answer Code 6

If you receive a voice call and the machine is

in F/T mode, it will start to sound the F/T

(double-ring) after the initial ring delay. If you

pick up the call on an extension telephone

you can turn the F/T ring off by pressing #51

(make sure you press this between the rings).

If the machine answers a voice call and

pseudo/double-rings for you to take over, you

can take the call at the external telephone by

pressing Hook.

Changing the Remote Codes 6

The preset Fax Receive Code is l51. The

preset Telephone Answer Code is #51. If you

are always disconnected when accessing

your External TAD, try changing the

three-digit remote codes, for example ###

and 999.

a Press MENU.

b Press a or b to display Fax.

Press Fax.

c Press a or b to display

Setup Receive.

Press Setup Receive.

d Press a or b to display Remote Codes.

Press Remote Codes.

e Press On (or Off).

f If you chose On in step e, enter the new

Fax Receive Code.

Press OK.

g Enter the new Telephone Answer Code.

Press OK.

h Press Stop/Exit.

How to dial 7

You can dial in any of the following ways.

Manual dialing 7

Use the dial pad to enter all the digits of the

telephone or fax number.

One touch dialing 7

Press the One Touch key that stores the

number you want to call. (See Storing

One Touch Dial numbers on page 48.)

To dial One Touch numbers 21 to 40, hold

down 21-40 as you press the One Touch key.

Speed dialing 7

a Press Address Book.

b Press the three-digit number you want

to call. You can also display the

numbers in alphabetical order by

pressing on the Touchscreen.

c Press Send a fax or

Send a E-mail.

d Press Black Start or Color Start.

Note

If the LCD shows Not Registered

when you enter or search a Speed Dial

number, a number has not been stored at

this location.

Dialing and storing numbers 7

Dialing and storing numbers

Search 7

You can search alphabetically for names you

have stored in the One Touch and Speed Dial

memories. (See Storing One Touch Dial

numbers on page 48 and Storing Speed Dial

numbers on page 50.)

a Press Address Book.

b Press on the Touchscreen.

c Press the first few letters of the name on

the Touchscreen.

Press OK.

d Press a or b to scroll until you find the

name you are looking for.

Press the name you are looking for.

e Press Send a fax or

Send a E-mail.

f Press Black Start or Color Start.

Note

• If the LCD shows

Results cannot be found. when

you enter the first few letters of the name,

it means that a name for the letter is not

stored.

• One Touch Dial number and Speed Dial

numbers stored without the name cannot

be retrieved by the search function.

LDAP search 7

If the machine is connected to your LDAP

server, you can search for information such

as fax numbers and E-mail addresses from

your server. (For details about how to set up

LDAP see the Network User's Guide.)

Fax redial 7

If you are sending a fax manually and the line

is busy, press Redial/Pause and try it again.

You can call the last number dialed, by

pressing Redial/Pause.

Redial/Pause only works if you dialed from

the control panel.

If you are sending a fax automatically and the

line is busy, the machine will automatically

redial one time after five minutes.

Chapter 7

Storing numbers 7

You can set up your machine to do the

following types of easy dialing: One Touch,

Speed Dial and Groups for Broadcasting

faxes. You can also specify the default

resolution for each One Touch and Speed

Dial number. When you dial a quick dial

number, the LCD shows the name, if you

stored it, or the number. A scan profile can

also be stored along with the fax number.

If you lose electrical power, the quick dial

numbers stored in the memory will not be lost.

A scan profile is the resolution and other scan

settings that you choose when you store a

number.

Storing a pause 7

Press Pause to insert a 3.5-second pause

between numbers. You can press Pause as

many times as needed to increase the length

of the pause.

Dialing and storing numbers

One Touch and Speed Dial Storage Options 7

The following chart shows the selections for the settings for One Touch and Speed Dial numbers.

When you store numbers, the LCD instructs you to choose from the options shown in the following

steps.

Note

• If you choose Signed PDF, you must install a certificate on your machine using Web Based

Management. Choose Configure Signed PDF Settings from Administrator Settings in Web

Based Management. For how to install a certificate, see the Network User's Guide.

• PDF/A is a PDF file format intended for long-term archiving. This format contains all the

necessary information to be able to reproduce the document after long-term storage.

• A Signed PDF helps prevent data tampering and the impersonation of an author by including

a digital certificate within the document.

Step 1

Enter Name

Step 2

Select Registration

Type

Step 3

Enter Number or

E-mail Address

Step 4

Select Resolution

Step 5

Select File type

Enter the name

you want to

store

Press OK

Fax Enter the Fax

Number

Standard, Fine,

S.Fine, Photo

IFAX Enter the E-mail

Address

Standard, Fine,

Photo

E-Mail B&W PDF 200 dpi,

200 x 100 dpi

PDF, PDF/A,

Secure PDF,

Signed PDF

E-Mail B&W TIFF 200 dpi,

200 x 100 dpi

E-Mail Color PDF 100 dpi, 200 dpi,

300 dpi, 600 dpi

PDF, PDF/A,

Secure PDF,

Signed PDF

E-Mail Color JPEG 100 dpi, 200 dpi,

300 dpi, 600 dpi

E-Mail Color XPS 100 dpi, 200 dpi,

300 dpi, 600 dpi

E-Mail Gray PDF 100 dpi, 200 dpi,

300 dpi

PDF, PDF/A,

Secure PDF,

Signed PDF

E-Mail Gray JPEG 100 dpi, 200 dpi,

300 dpi

E-Mail Gray XPS 100 dpi, 200 dpi,

300 dpi

Chapter 7

Storing One Touch Dial

numbers 7

Your machine has 20 One Touch keys where

you can store 40 fax or telephone numbers or

E-mail addresses for automatic dialing. To

access numbers 21 to 40, hold down 21-40

as you press the One Touch key.

a Press the One Touch key where you

want to store the number or E-mail

address.

If a number or E-mail address is not

stored there, the LCD shows

Not Registered

Press Yes.

Or, you can use the LCD buttons by

pressing Address Book, More and

Set One Touch Dial, and then

enter the number of the One Touch key

where you want to store the number or

E-mail address and press OK.

Note

If the One Touch number you choose is

already taken, the OK button on the LCD

will not work. Choose a different number.

b Do one of the following:

 Enter the name (up to 15 characters)

by pressing the buttons on the

Touchscreen. Use the chart on

Entering text on page 176 to help

you enter letters.

Press OK.

 Press OK to store the number or

E-mail address without a name.

c Press d or c to select

Fax,

IFAX,

E-Mail B&W PDF,

E-Mail B&W TIFF,

E-Mail Color PDF,

E-Mail Color JPEG,

E-Mail Color XPS,

E-Mail Gray PDF,

E-Mail Gray JPEG,

E-Mail Gray XPS.

d Enter the telephone, fax number (up to

20 characters each) or E-mail address

(up to 60 characters each). Use the

chart on Entering text on page 176 to

help you enter letters.

Press OK.

Note

• If you selected an E-mail Registration

Type in step c and save the E-mail

address, you can only use the E-mail

address when you are in Scan mode.

• If you selected the IFAX Registration Type

in step c and save the E-mail address,

you can only use the E-mail address when

you are in Fax mode.

Dialing and storing numbers

e To save a fax/scan resolution along with

the fax number/E-mail address, go to

the appropriate step as shown in the

following table.

Note

• When you do a broadcast and you have

saved a scan profile along with the

number or E-mail address, the scan profile

of the One Touch, Speed Dial or Group

number you chose first will be applied to

the broadcast.

• For details about the file format, see Using

the SCAN key in the Software User's

Guide.

f Select the resolution from Standard,

Fine, S.Fine or Photo and go to

step l.

g Select the resolution from Standard,

Fine or Photo and go to step l.

h Select the resolution from 200 dpi or

200 x 100 dpi.

 If you chose E-Mail B&W PDF, go

to step k.

 If you chose E-Mail B&W TIFF, go

to step l.

i Select the resolution from 100 dpi,

200 dpi, 300 dpi or 600 dpi.

 If you chose E-Mail Color PDF,

go to step k.

 If you chose E-Mail Color JPEG

or E-Mail Color XPS, go to

step l.

j Select the resolution from 100 dpi,

200 dpi or 300 dpi.

 If you chose E-Mail Gray PDF, go

to step k.

 If you chose E-Mail Gray JPEG or

E-Mail Gray XPS, go to step l.

k Select the PDF type from PDF, PDF/A,

Secure PDF or Signed PDF that will

be used to send to your PC.

Note

If you choose Secure PDF, the machine

will ask you to enter a fou-digit password

using numbers 0-9 before it starts

scanning.

l When the LCD displays your settings,

press OK to confirm.

m Press Stop/Exit.

Option selected in step c Go to step

Fax f

IFAX g

E-Mail B&W PDF

E-Mail B&W TIFF

E-Mail Color PDF

iE-Mail Color JPEG

E-Mail Color XPS

E-Mail Gray PDF

jE-Mail Gray JPEG

E-Mail Gray XPS

Chapter 7

Storing Speed Dial numbers 7

You can store your frequently used numbers

as Speed Dial numbers, so that when you dial

you will only have to press a few keys (for

example: press Address Book, the number

you want to call and Send a fax). The

machine can store 300 Speed Dial numbers

(001-300).

a Press Address Book.

b Press More.

c Press Set Speed Dial.

d Do one of the following:

 Enter the name (up to 15 characters)

by pressing the buttons on the

Touchscreen. Use the chart on

Entering text on page 176 to help

you enter letters.

Press OK.

 Press OK to store the number or

E-mail address without a name.

e Press d or c to select

Fax,

IFAX,

E-Mail B&W PDF,

E-Mail B&W TIFF,

E-Mail Color PDF,

E-Mail Color JPEG,

E-Mail Color XPS,

E-Mail Gray PDF,

E-Mail Gray JPEG,

E-Mail Gray XPS.

f Enter the fax/telephone number (up to

20 characters each) or E-mail address

(up to 60 characters each). Use the

chart on Entering text on page 176 to

help you enter letters.

Press OK.

Note

• If you selected an E-mail Registration

Type in step e and save the E-mail

address, you can only use the E-mail

address when you are in Scan mode.

• If you selected the IFAX Registration Type

in step e and save the E-mail address,

you can only use the E-mail address when

you are in Fax mode.

g To save a fax/scan resolution along with

the fax number/E-mail address, go to

the appropriate step as shown in the

following table.

Note

• When you do a broadcast and you have

saved a scan profile along with the

number or E-mail address, the scan profile

of the One Touch, Speed Dial or Group

number you chose first will be applied to

the broadcast.

• For details about the file format, see Using

the SCAN key in the Software User's

Guide.

h Select the resolution from Standard,

Fine, S.Fine or Photo and go to

step n.

i Select the resolution from Standard,

Fine or Photo and go to step n.

Option selected in step e Go to step

Fax h

IFAX i

E-Mail B&W PDF

E-Mail B&W TIFF

E-Mail Color PDF

kE-Mail Color JPEG

E-Mail Color XPS

E-Mail Gray PDF

lE-Mail Gray JPEG

E-Mail Gray XPS

Dialing and storing numbers

j Select the resolution from 200 dpi or

200 x 100 dpi.

 If you chose E-Mail B&W PDF, go

to step m.

 If you chose E-Mail B&W TIFF, go

to step n.

k Select the resolution from 100 dpi,

200 dpi, 300 dpi or 600 dpi.

 If you chose E-Mail Color PDF,

go to step m.

 If you chose E-Mail Color JPEG

or E-Mail Color XPS, go to

step n.

l Select the resolution from 100 dpi,

200 dpi or 300 dpi.

 If you chose E-Mail Gray PDF, go

to step m.

 If you chose E-Mail Gray JPEG or

E-Mail Gray XPS, go to step n.

m Select the PDF type from PDF, PDF/A,

Secure PDF or Signed PDF that will

be used to send to your PC.

Note

If you choose Secure PDF, the machine

will ask you to enter a four-digit password

using numbers 0-9 before it starts

scanning.

n Enter a three-digit Speed Dial location

number (001-300).

Press OK.

o When the LCD displays your settings,

press OK to confirm.

p Press Stop/Exit.

Changing or Deleting One

Touch and Speed Dial

numbers 7

You can change or delete a One Touch or

Speed Dial number that has already been

stored.

If the stored number has a scheduled job,

such as a delayed fax or a fax forwarding

number, it will be dimmed on the LCD. You

cannot select the number to make changes or

to delete it unless you first cancel the

scheduled job. (See Checking and canceling

waiting jobs in chapter 3 of the Advanced

User's Guide.)

a Press Address Book.

b Press More.

c Do one of the following:

 Press Change to edit the name,

number or E-mail address and go to

step d.

 Press Delete to delete all

information in a Speed Dial or One

Touch number.

Select the number you want to delete

by pressing it to display a red check

mark.

Press OK.

When Erase This Data?

appears, press Yes to accept it.

Go to step h.

d Press a or b to display the number you

want to change.

Press the number you want to change.

Note

One Touch Dial numbers begin with l.

Speed Dial numbers begin with #.

Chapter 7

e Press Name:

Number/Address:

Resolution: or

PDF Type:

f Do one of the following:

 If you chose Name:, enter the name

(up to 15 characters) by pressing the

buttons on the Touchscreen.

Press OK.

 If you chose Number/Address:,

enter the new number (up to 20

digits) or E-mail address (up to 60

digits) by pressing the buttons on the

Touchscreen.

Press OK.

 If you chose Resolution:, press

one of the available resolution

options displayed on the

Touchscreen.

 If you chose PDF Type:, press one

of the available file type options

displayed on the Touchscreen.

Note

How to change the stored name or

number:

If you want to change a character, press

d or c to position the cursor under the

character you want to change, and then

press . Re-enter the character.

The LCD will display your new setting.

g Do one of the following:

 When you are finished making

changes, press OK.

 To change more details, go to

step f.

h Press Stop/Exit.

How to copy 8

The following steps show the basic copy

operation. For details about each option, see

Advanced User's Guide.

a When you want to make a copy, press

(COPY) to illuminate it in blue.

 Make sure you are in Copy mode.

 The LCD shows:

You can enter the number of copies

you want by pressing the + and -

buttons on the Touchscreen.

Note

The default setting is Fax mode. You can

change the amount of time that the

machine stays in Copy mode after the last

copy operation. (See Mode Timer in

Chapter 1 of the Advanced User's Guide.)

b Do one of the following to load your

document:

 Place the document face up in the

ADF. (See Using the automatic

document feeder (ADF) on page 26.)

 Load your document face down on

the scanner glass. (See Using the

scanner glass on page 27.)

c Press Black Start or Color Start.

Note

If the LCD shows Please Wait and the

machine stops copying while you are

making multiple copies, please wait for 30

to 40 seconds until the machine finishes

the color registrations and cleaning

process of the belt unit.

Stop copying 8

To stop copying, press Stop/Exit.

Copy settings 8

Press COPY and then press d or c to choose

the setting you want. For details about

changing the copy settings, see Copy

settings in Chapter 7 of the Advanced User's

Guide.

You can change the following copy settings:

 Quality

 Enlarge/Reduce

 Duplex Copy

 Tray Use

 Brightness

 Contrast

 Stack/Sort

 Page Layout

 2in1(ID) (Page Layout)

 Color Adjust (Saturation)

 Set New Default

 Factory Reset

 Favorite Settings

Making copies 8

Enlarge/

Reduce

Quality

Duplex Copy

100% OffAuto

Favorite

Copy

With the Direct Print feature, you do not need

a computer to print data. You can print by just

plugging your USB Flash memory drive into

the machine’s USB direct interface. You can

also connect and print directly from a camera

set to USB mass storage mode.

Note

• Some USB Flash memory drives may not

work with the machine.

• If your camera is in PictBridge mode, you

cannot print data. Please refer to the

documentation supplied with your camera

to switch from PictBridge mode to mass

storage mode.

Creating a PRN or

PostScript

3™ file for

direct printing

Note

The screens in this section may vary

depending on your application and

operating system.

a From the menu bar of an application,

click File, then Print.

b Choose Brother MFC-XXXX Printer (1)

and check the Print to file box (2).

Click Print.

c Choose the folder you want to save the

file to and enter the file name if you are

prompted to.

If you are prompted for a file name only,

you can also specify the folder you want

to save the file in by entering the

directory name. For example:

C:\Temp\FileName.prn

If you have a USB Flash memory drive

or digital camera connected to your

computer, you can save the file directly

to the USB Flash memory drive.

Printing data from a USB Flash

memory drive or digital camera

supporting mass storage

Printing data from a USB Flash memory drive or digital camera supporting mass storage

Printing data directly

from the USB Flash

memory drive or digital

camera supporting

mass storage

a Connect your USB Flash memory drive

or digital camera to the USB direct

interface (1) on the front of the machine.

Press Direct Print. Your machine

will enter Direct Print Mode.

Note

• Make sure your digital camera is turned

on.

• If your machine has been set to Secure

Function Lock On, you may not be able to

access Direct Print. (For explanations

about error messages that may occur, see

Switching Users in chapter 2 of the

Advanced User's Guide.)

b Press a or b to choose the folder name

and file name you want to print.

If you have chosen the folder name,

press a or b to choose the file name you

want to print.

Note

• Your digital camera must be switched

from PictBridge mode to mass storage

mode.

• If you want to print an index of the files,

press Index Print on the

Touchscreen. Press Black Start or

Color Start to print the data.

• When the machine is in Deep Sleep

mode, the LCD does not show any

information even if you connect a USB

flash memory drive to the USB direct

interface. Press the Touchscreen or any

key to wake up the machine. Press

Direct Print on the Touchscreen, the

LCD will show the Direct Print menu.

c Enter the number of copies you want by

pressing the + and - buttons on the

Touchscreen.

d Do one of the following:

 Press Print Settings. Go to

step e.

 If you do not need to change the

current default settings, go to

step g.

Chapter 9

e Press a or b to display an option setting

you need to change.

Press the option and change the setting.

Note

• You can choose the following settings:

Paper Size

Paper Type

Multiple Page

Orientation

Duplex

Collate

Tray Use

Print Quality

PDF Option

• Depending on the file type, some of

these settings may not appear.

f Do one of the following:

 If you want to change other option

settings repeat step e.

 If you do not want to change any

other options, press and go to

step g.

g Press Black Start or Color Start to

print the data.

IMPORTANT

• To prevent damage to your machine, DO

NOT connect any device other than a

digital camera or USB Flash memory drive

to the USB direct interface.

• DO NOT remove the USB Flash memory

drive or digital camera from the USB direct

interface until the machine has finished

printing.

Changing the default settings

for direct print 9

You can change the default settings for Direct

Print.

a Connect your USB Flash memory drive

or digital camera to the USB direct

interface on the front of the machine.

b Press Direct Print on the LCD.

c Press Default Settings.

d Press a or b to display the setting you

want to change.

Press the setting.

e Press the new option you want. Repeat

steps d to e for each setting you want

to change.

Note

How to display all available options:

When the LCD displays the d and c

buttons, press d or c to display all

available options.

Printing a document 10

The machine can receive data from your

computer and print it. To print from a

computer, install the printer driver. (See

Printing for Windows

or Printing and Faxing

for Macintosh in the Software User's Guide

for details about the print settings.)

a Install the Brother printer driver on the

Installation CD-ROM. (See the Quick

Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties.

d Choose the settings you want in the

Properties dialog box.

 Paper Size

 Orientation

 Copies

 Media Type

 Print Quality

 Color / Mono

 Multiple Page

 Duplex / Booklet

 Paper Source

Click OK.

e Click OK to begin printing.

How to print from a computer 10

Scanning a document as PDF file using

ControlCenter4 (Windows

) 11

(For Macintosh users) See Scanning in the Software User's Guide.

Note

The screens on your PC may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use

most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

You can use ControlCenter4 on your computer.

a Load your document. (See How to load documents on page 26.)

b Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where

XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

c Choose Home Mode or Advanced Mode before you use ControlCenter4.

d Make sure the machine you want to use is selected from the Model pull-down list.

How to scan to a computer 11

How to scan to a computer

e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg).

Click Configuration, and then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

1 Choose PDF (*.pdf) from the File Type pull-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

Browse button.

4 You can choose a scanning resolution from the Resolution pull-down list.

5 You can choose the document size from the pull-down list.

f Click OK.

Chapter 11

g Click File.

The machine starts the scanning process. The folder where the scanned data is saved will

open automatically.

How to scan to a computer

Changing the SCAN key settings 11

Before scanning 11

To use the machine as a scanner, install a scanner driver. If the machine is on a network,

configure it with a TCP/IP address.

 Install the scanner drivers on the Installation CD-ROM. (See the Quick Setup Guide.)

 Configure the machine with a TCP/IP address if network scanning does not work. (See

Configuring Network Scanning in the Software User's Guide.)

SCAN key settings 11

You can change your machine’s SCAN key settings using ControlCenter4.

a Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where

XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

b Make sure the machine you want to use is selected from the Model pull-down list.

c Click the Device Settings tab.

d Click Device Scan Settings.

Chapter 11

e Choose the File tab. You can change the default settings.

1 You can choose the file type from the pull-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

Browse button.

4 You can choose a scanning resolution from the Resolution pull-down list.

5 You can choose the document size from the pull-down list.

f Click OK.

How to scan to a computer

Scanning using the SCAN key 11

a Load your document. (See How to load documents on page 26.)

b Press (SCAN).

c Press Scan to PC.

d Press File.

e (For Network users)

Press a or b to choose the destination computer you want to send to.

Press OK.

If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the

destination computer using the dial pad on the control panel.

Press OK.

f Do one of the following:

 If you want to change the duplex setting, press Duplex Scan. Then press Off,

DuplexScan :LongEdge or DuplexScan :ShortEdge.

 To start scanning without changing additional settings, go to step g.

g Press Black Start or Color Start.

The machine starts the scanning process.

Note

Choose the scan mode you want.

Scan to:

• USB

• Network

• FTP

• E-mail (Server)

• E-mail (Scan to PC)

• Image (Scan to PC)

• OCR (Scan to PC)

• File (Scan to PC)

Replacing the consumable items A

The following messages appear on the LCD in the Ready mode. These messages provide

advanced warnings to replace the consumable items before they reach the end of their life. To

avoid any inconvenience, you may want to buy spare consumable items before the machine stops

printing.

Routine maintenance A

Toner cartridge Drum unit

See Replacing a Toner cartridge on page 68.

Order No. TN-310BK, TN-315BK, TN-310C,

TN-315C, TN-310M, TN-315M, TN-310Y, TN-315Y

See Replacing the drum unit on page 79.

Order No. DR-310CL

Belt unit Waste toner box

See Replacing the belt unit on page 86.

Order No. BU-300CL

See Replacing the waste toner box on page 92.

Order No. WT-300CL

Routine maintenance

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

Standard toner cartridge

High capacity toner cartridge

LCD messages Consumable item

to replace

Approximate life How to replace Order No.

Toner Low

Prepare New

Toner

Cartridge.X

Toner cartridge

X = Black, Cyan,

Magenta, Yellow

<Black>

2,500 pages

123

6,000 pages

124

<Cyan, Magenta,

Yellow>

1,500 pages

123

3,500 pages

124

See page 68.

TN-310BK

TN-315BK

TN-310C

TN-315C

TN-310M

TN-315M

TN-310Y

TN-315Y

Replace Parts

WT Box End Soon

Waste toner box

50,000 pages

See page 92. WT-300CL

You will need to clean the machine regularly and replace the consumable items when the following

messages are displayed on the LCD.

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job.

Drum life is approximate and may vary by type of use.

Standard toner cartridge

High capacity toner cartridge

LCD messages Consumable item

to replace

Approximate life How to replace Order No.

Replace TonerX Toner cartridge

X = Black, Cyan,

Magenta, Yellow

<Black>

2,500 pages

125

6,000 pages

126

<Cyan, Magenta,

Yellow>

1,500 pages

125

3,500 pages

126

See page 68.

TN-310BK

TN-315BK

TN-310C

TN-315C

TN-310M

TN-315M

TN-310Y

TN-315Y

Replace Parts

Drum Unit

Drum unit

25,000 pages

134

See page 80. DR-310CL

Drum Stop

Replace Parts

Belt Unit

Belt unit

50,000 pages

See page 86. BU-300CL

Replace WT Box Waste toner box

50,000 pages

See page 92. WT-300CL

Replace Parts

Fuser Unit

Fuser unit

100,000 pages

Call your dealer or Brother Customer

Service for a replacement fuser unit.

Replace Parts

Laser Unit

Laser unit

100,000 pages

Call your dealer or Brother Customer

Service for a replacement laser unit.

Replace Parts

PF Kit 1

Paper feeding kit 1

100,000 pages

Call your dealer or Brother Customer

Service for a replacement paper feeding

kit 1.

Replace Parts

PF Kit 2

Paper feeding kit 2

100,000 pages

Call your dealer or Brother Customer

Service for a replacement paper feeding

kit 2.

Replace Parts

PF Kit MP

Paper feeding kit

50,000 pages

Call your dealer or Brother Customer

Service for a replacement paper feeding

kit MP.

Routine maintenance

Note

• Go to http://www.brother.com/original/index.html for instructions on how to return your used

consumable items to the Brother collection program. If you choose not to return your used

consumable, please discard the used consumable according to local regulations, keeping it

separate from domestic waste. If you have questions, call your local waste disposal office.

• We recommend placing used consumable items on a piece of paper to prevent accidentally

spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of

consumable items and machine parts may be reduced.

• The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of

replacement will vary depending on the complexity of printed pages, percentage of coverage

and type of media used.

Replacing a Toner cartridge A

Order No. For the Order No. of toner

cartridges, see Replacing the consumable

items on page 64.

The Standard toner cartridges can print

approximately 2,500 pages (black) or

approximately 1,500 pages (cyan, magenta,

yellow)

. The High Yield toner cartridges can

print approximately 6,000 pages (black) or

approximately 3,500 pages (cyan, magenta,

yellow)

. Actual page count will vary

depending on your average type of

document. When a toner cartridge is running

low, the LCD shows Toner Low.

The toner cartridges that come supplied with

the machine are standard toner cartridges.

Approx. cartridge yield is declared in accordance

with ISO/IEC 19798.

Note

• It is a good idea to keep a new toner

cartridge ready for use when you see the

Toner Low warning.

• To ensure high quality printing, we

recommend that you use only Genuine

Brother Brand toner cartridges. When you

want to buy toner cartridges, please call

Brother Customer Service.

• We recommend that you clean the

machine when you replace the toner

cartridge. See Cleaning and Checking the

machine in Appendix A of the Advanced

User's Guide.

• If you change the print density setting for

lighter or darker printing, the amount of

toner used will change.

• Wait to unpack the toner cartridge until

immediately before you put it into the

machine.

Toner Low A

If the LCD shows Toner Low

Prepare New Toner Cartridge.X, buy

a new toner cartridge and have it ready

before you get a Replace Toner message.

The LCD indicates the toner color that is near

the end of its life (Cyan, Magenta, Yellow or

Black).

Replace Toner A

When the LCD shows Replace Toner the

machine will stop printing until you replace

the toner cartridge. The message on the LCD

will indicate which color you need to replace.

A new or unused genuine Brother toner

cartridge will reset the Replace Toner mode.

Routine maintenance

Replacing the toner cartridges A

a Make sure that the machine is turned

on.

b Press the front cover release button and

then open the front cover.

c Hold the green handle of the drum unit.

Pull the drum unit out until it stops.

d Hold the handle of the toner cartridge

and slightly push it toward the machine

to unlock it. Then pull it out of the drum

unit. Repeat this for all the toner

cartridges.

WARNING

DO NOT put a toner cartridge into a fire. It

could explode, resulting in injuries.

DO NOT use cleaning materials that

contain ammonia, alcohol, any type of

spray or any type of flammable substance

to clean the inside or outside of the

machine. Doing this may cause a fire or

electrical shock.

See To use the product safely in the Safety

and Legal Booklet for how to clean the

machine.

Be careful not to inhale toner.

IMPORTANT

• We recommend that you place the drum

unit and/or the toner cartridge on a clean,

flat, level, stable surface with a sheet of

disposable paper or cloth underneath it in

case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

immediately wipe or wash it off with cold

water.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustration.

Note

• Be sure to seal up the toner cartridge

tightly in a suitable bag so that toner

powder does not spill out of the cartridge.

• Go to http://www.brother.com/original/

index.html for instructions on how to return

your used consumable items to the

Brother collection program. If you choose

not to return your used consumable,

please discard the used consumable

according to local regulations, keeping it

separate from domestic waste. If you have

questions, call your local waste disposal

office.

Routine maintenance

e Push to release the latches of the

corona wire cover (1), and then open the

cover.

f Clean the corona wires inside the drum

unit by gently sliding the green tabs from

left to right and right to left several times.

Note

Be sure to return the tab to the home

position (a) (1). If you do not, printed

pages may have a vertical stripe.

g Close the corona wire cover.

h Repeat steps e to g to clean each of

three remaining corona wires.

i Unpack the new toner cartridge. Gently

shake it from side to side several times

to distribute the toner evenly inside the

cartridge.

IMPORTANT

• Wait to unpack the new toner cartridge

until immediately before you put it in the

machine. If a toner cartridge is left

unpacked for a long time, the toner life will

be shortened.

• If an unpacked drum unit is put in direct

sunlight or room light, the unit may be

damaged.

• Brother strongly recommends that you

DO NOT refill the toner cartridge provided

with your machine. We also strongly

recommend that you continue to use only

Genuine Brother Brand replacement toner

cartridges. Use or attempted use of

potentially incompatible toner and/or

cartridges in the Brother machine may

cause damage to the machine and/or may

result in unsatisfactory print quality. Our

warranty coverage does not apply to any

problem that is caused by the use of

unauthorized third party toner and/or

cartridges. To protect your investment and

obtain premium performance from the

Brother machine, we strongly recommend

the use of Genuine Brother Supplies.

j Pull off the protective cover.

Routine maintenance

IMPORTANT

Put the toner cartridge in the drum unit

immediately after you have removed the

protective cover. To prevent any

degradation to the print quality, DO NOT

touch the shaded parts shown in the

illustrations.

k Hold the handle of the toner cartridge

and slide the toner cartridge into the

drum unit, then slightly pull it toward you

until you hear it click into place. Make

sure that you match the toner cartridge

color to the same color label on the drum

unit. Repeat this for all the toner

cartridges.

C - Cyan M - Magenta

Y - Yellow K - Black

l Push the drum unit in until it stops.

m Close the front cover of the machine.

Note

After you replace a toner cartridge, DO

NOT turn off the machine's power switch

or open the front cover until the LCD

clears the Please Wait message and

returns to Ready mode.

Cleaning the corona wires A

If you have print quality problems, clean the

four corona wires as follows:

a Press the front cover release button and

then open the front cover.

Routine maintenance

b Hold the green handle of the drum unit.

Pull the drum unit out until it stops.

c Hold the handle of the toner cartridge

and slightly push it toward the machine

to unlock it. Then pull it out of the drum

unit. Repeat this for all the toner

cartridges.

d Push to release the latches of the

corona wire cover (1), and then open the

cover.

e Clean the corona wires inside the drum

unit by gently sliding the green tabs from

left to right and right to left several times.

Routine maintenance

Note

• Be sure to return the tab to the home

position (a) (1). If you do not, printed

pages may have a vertical stripe.

• We recommend that you clean the corona

wire for each color. If you want to clean

only the corona wire of the color that

caused the print quality problem, see the

illustration below to identify the position of

each of the corona wires.

The corona wires for black, yellow and

magenta are located under the next toner

cartridge. For example, when you clean

the corona wire for black, you need to

remove the yellow toner cartridge to

access the corona wire for black.

f Close the corona wire cover.

g Repeat steps d to f to clean each of

three remaining corona wires.

C: Corona wire for Cyan

M: Corona wire for Magenta

Y: Corona wire for Yellow

K: Corona wire for Black

c: Cyan toner position label

m: Magenta toner position label

y: Yellow toner position label

k: Black toner position label

h Hold the handle of the toner cartridge

and slide the toner cartridge into the

drum unit, then slightly pull it toward you

until you hear it click into place. Make

sure that you match the toner cartridge

color to the same color label on the drum

unit. Repeat this for all the toner

cartridges.

i Push the drum unit in until it stops.

j Close the front cover of the machine.

C - Cyan M - Magenta

Y - Yellow K - Black

Routine maintenance

Replacing the drum unit A

Order No. DR-310CL

A new drum unit can print approximately

25,000 Letter or A4 size single-sided pages.

Note

• There are many factors that determine the

actual drum life, such as the temperature,

humidity, type of paper, type of toner used

and so on. Under ideal conditions, the

average drum life is estimated at

approximately 25,000 pages. The actual

number of pages that your drum will print

may be significantly less than this

estimate. Because we have no control

over the many factors that determine the

actual drum life, we cannot guarantee a

minimum number of pages that will be

printed by your drum.

• For best performance, use only genuine

Brother toner. The machine should be

used only in a clean, dust-free

environment with adequate ventilation.

• Printing with a non-Brother drum unit may

reduce not only the print quality but also

the quality and life of the machine itself.

Warranty coverage does not apply to

problems caused by the use of a

non-Brother drum unit.

Drum Error A

The corona wires have become dirty. Clean

the corona wires in the drum unit. (See

Cleaning the corona wires on page 74.)

If you cleaned the corona wires and

Drum Error was not cleared then the drum

unit is at the end of its life. Replace the drum

unit with a new one.

Replace Parts

Drum A

The drum unit has exceeded its rated life.

Please replace the drum unit with a new one.

We recommend a genuine Brother drum unit

be installed at this time.

After replacement, reset the drum counter by

following the instructions included with the

new drum unit.

Drum Stop A

We cannot guarantee the print quality. Please

replace the drum unit with a new one. We

recommend a genuine Brother drum unit be

installed at this time.

After replacement, reset the drum counter by

following the instructions included with the

new drum unit.

Replacing the drum unit A

IMPORTANT

• While removing the drum unit, handle it

carefully because it may contain toner. If

toner scatters on your hands or clothes,

immediately wipe or wash it off with cold

water.

• Every time you replace the drum unit,

clean the inside of the machine. (See

Cleaning and Checking the machine in

Appendix A of the Advanced User's

Guide.)

a Make sure that the machine is turned

on.

b Press the front cover release button and

then open the front cover.

Routine maintenance

c Hold the green handle of the drum unit.

Pull the drum unit out until it stops.

d Turn the green lock lever (1) at the left of

the machine counterclockwise to the

release position. Holding the green

handles of the drum unit, lift the front of

the drum unit and remove it from the

machine.

IMPORTANT

• We recommend that you place the drum

unit and/or the toner cartridge on a clean,

flat surface with a sheet of disposable

paper or cloth underneath it in case you

accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

• Hold the green handles of the drum unit

when you carry it. DO NOT hold the sides

of the drum unit.

e Hold the handle of the toner cartridge

and slightly push it to unlock it. Then pull

it out of the drum unit. Repeat this for all

the toner cartridges.

WARNING

DO NOT put a toner cartridge into a fire. It

could explode, resulting in injuries.

DO NOT use cleaning materials that

contain ammonia, alcohol, any type of

spray, or any type of flammable substance

to clean the outside or inside of the

machine. Doing this may cause a fire or

electrical shock.

See To use the product safely in the Safety

and Legal Booklet for how to clean the

machine.

Be careful not to inhale toner.

Routine maintenance

IMPORTANT

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

immediately wipe or wash it off with cold

water.

• We recommend that you place the drum

unit and/or the toner cartridge on a clean,

flat surface with a sheet of disposable

paper or cloth underneath it in case you

accidentally spill or scatter toner.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

Note

• Be sure to seal up the used drum unit

tightly in a bag so that toner powder does

not spill out of the unit.

• Go to http://www.brother.com/original/

index.html for instructions on how to return

your used consumable items to the

Brother collection program. If you choose

not to return your used consumable,

please discard the used consumable

according to local regulations, keeping it

separate from domestic waste. If you have

questions, call your local waste disposal

office.

f Unpack the new drum unit and remove

the protective cover.

IMPORTANT

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

• Wait to unpack the new drum unit until

immediately before you put it in the

machine. Exposure to direct sunlight or

room light may damage the drum unit.

g Hold the handle of the toner cartridge

and slide the toner cartridge into the new

drum unit, then slightly pull it toward you

until you hear it click into place. Make

sure that you match the toner cartridge

color to the same color label on the drum

unit. Repeat this for all the toner

cartridges.

C - Cyan M - Magenta

Y - Yellow K - Black

Routine maintenance

h Make sure the green lock lever (1) is in

the release position as shown in the

illustration.

i Match the guide ends (2) of the drum

unit to the c marks (1) on both sides of

the machine, then gently slide the drum

unit into the machine until it stops at the

green lock lever.

j Turn the green lock lever (1) clockwise

to the lock position.

k Push the drum unit in until it stops.

l Close the front cover of the machine.

Resetting the drum counter A

When you replace a drum unit with a new

one, you will need to reset the drum counter

by completing the following steps:

a Press MENU.

b Press a or b to display

Machine Info..

Press Machine Info..

c Press Reset Menu.

d Press Drum.

e The machine will display

Reset Drum?.

Press Yes.

f Press Stop/Exit.

Replacing the belt unit A

Order No. BU-300CL

A new belt unit can print approximately

50,000 Letter or A4 size single-sided pages.

Replace Parts

Belt Unit

When the Replace Parts Belt Unit

message appears on the LCD, you will need

to replace the belt unit:

IMPORTANT

• DO NOT touch the surface of the belt unit.

If you touch it, it could degrade print

quality.

• Damage caused by incorrect handling of

the belt unit may void your warranty.

a Make sure that the machine is turned

on.

Routine maintenance

b Press the front cover release button and

then open the front cover.

c Hold the green handle of the drum unit.

Pull the drum unit out until it stops.

d Turn the green lock lever (1) at the left of

the machine counterclockwise to the

release position. Holding the green

handles of the drum unit, lift the front of

the drum unit and remove it from the

machine.

IMPORTANT

• We recommend that you place the drum

unit and/or the toner cartridge on a clean,

flat surface with a sheet of disposable

paper or cloth underneath it in case you

accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

• Hold the green handles of the drum unit

when you carry it. DO NOT hold the sides

of the drum unit.

Routine maintenance

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

e Hold the green handle of the belt unit

with both hands and lift the belt unit up,

then pull it out.

IMPORTANT

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustration.

f Unpack the new belt unit.

g Put the new belt unit back in the

machine. Make sure the belt unit is level

and fits firmly into place.

h Make sure the green lock lever (1) is in

the release position as shown in the

illustration.

i Match the guide ends (2) of the drum

unit to the c marks (1) on both sides of

the machine, then gently slide the drum

unit into the machine until it stops at the

green lock lever.

Routine maintenance

j Turn the green lock lever (1) clockwise

to the lock position.

k Push the drum unit in until it stops.

l Close the front cover of the machine.

Resetting the belt unit counter A

When you replace a belt unit with a new one,

you will need to reset the belt unit counter by

completing the following steps:

a Press MENU.

b Press a or b to display

Machine Info..

Press Machine Info..

c Press Reset Menu.

d Press Belt Unit.

e The machine will display Reset Belt

Unit?.

Press Yes.

f Press Stop/Exit.

Replacing the waste toner box

Order No. WT-300CL

A new waste toner box can print

approximately 50,000 Letter or A4 size

single-sided pages.

Replace Parts

WT Box End Soon

If the LCD shows Replace Parts

WT Box End Soon, it means the waste

toner box is near the end of its life. Buy a new

waste toner box and have it ready before you

get a Replace WT Box message.

Replace WT Box A

When the Replace WT Box message

appears on the LCD, you will need to replace

the waste toner box:

WARNING

DO NOT put the waste toner box into a fire.

It could explode.

Be careful not to spill the toner. DO NOT

inhale or allow it to get into your eyes.

IMPORTANT

DO NOT reuse the waste toner box.

a Make sure that the machine is turned

on.

b Press the front cover release button and

then open the front cover.

Routine maintenance

c Hold the green handle of the drum unit.

Pull the drum unit out until it stops.

d Turn the green lock lever (1) at the left of

the machine counterclockwise to the

release position. Holding the green

handles of the drum unit, lift the front of

the drum unit and remove it from the

machine.

IMPORTANT

• We recommend that you place the drum

unit and/or the toner cartridge on a clean,

flat surface with a sheet of disposable

paper or cloth underneath it in case you

accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

• Hold the green handles of the drum unit

when you carry it. DO NOT hold the sides

of the drum unit.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

Routine maintenance

e Hold the green handle of the belt unit

with both hands and lift the belt unit up,

then pull it out.

IMPORTANT

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustration.

f Remove the two pieces of orange

packing material and discard them.

Note

This step is only necessary when you are

replacing the waste toner box for the first

time, and are not required for the

replacement waste toner box. The orange

packing pieces are installed at the factory

to protect your machine during shipment.

g Hold the green handle of the waste toner

box and remove the waste toner box

from the machine.

CAUTION

Handle the waste toner box carefully in

case you accidentally spill or scatter toner.

If toner scatters on your hands or clothes,

immediately wipe or wash it off with cold

water.

Note

Discard the used waste toner box

according to local regulations, keeping it

separate from domestic waste. If you have

questions, call your local waste disposal

office.

h Unpack the new waste toner box and

put the new waste toner box in the

machine using the green handle. Make

sure the waste toner box is level and fits

firmly into place.

Routine maintenance

i Put the belt unit back into the machine.

Make sure the belt unit is level and fits

firmly into place.

j Make sure the green lock lever (1) is in

the release position as shown in the

illustration.

k Match the guide ends (2) of the drum

unit to the c marks (1) on both sides of

the machine, then gently slide the drum

unit into the machine until it stops at the

green lock lever.

l Turn the green lock lever (1) clockwise

to the lock position.

m Push the drum unit in until it stops.

n Close the front cover of the machine.

Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be

replaced. If this happens, your machine identifies the error or required routine maintenance and

shows the appropriate message. The most common error and maintenance messages are shown

below.

You can correct most errors and perform routine maintenance by yourself. If you need more help,

the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Troubleshooting B

Error Message Cause Action

Access Denied The function you want to use is

restricted by Secure Function

Lock.

Contact your administrator to check your

Secure Function Lock Settings.

Access Error The device is removed from the

USB direct interface while the

data is processing.

Press Stop/Exit. Reinsert the device and try

to print with Direct Print.

Calibration

failed.

Calibration failed.  Turn off the machine. Wait a few seconds,

then turn it on again.

 Put in a new drum unit. (See Replacing

the drum unit on page 80.)

 Put in a new belt unit. (See Replacing the

belt unit on page 86.)

 Put in a new waste toner box. (See

Replacing the waste toner box

on page 92.)

 If the problem continues, call Brother

Customer Service.

Cartridge Error

Put the Black (K)

Toner Cartridge

back in.

The toner cartridge

color with the problem

is shown in the

message.

The toner cartridge is not

installed properly.

Pull out the drum unit and remove the toner

cartridge for the color that is indicated on the

LCD, then re-install the toner cartridge in the

drum unit. Put the drum unit back into the

machine again.

Comm.Error Poor telephone line quality

caused a communication error.

Send the fax again or connect the machine to

another telephone line. If the problem

continues, call the telephone company and

ask them to check your telephone line.

100

Condensation One of the issues that can

cause this error is that

condensation may form inside

the machine after a room

temperature change.

Leave the machine powered on, and fully

open the front cover. Wait 30 minutes, switch

OFF and close the cover, then switch ON. If

this does not clear the error, call Brother

Customer Service.

Connection Fail You tried to poll a fax machine

that is not in Polled Waiting

mode.

Check the other fax machine’s polling setup.

Cooling Down

Wait for a while

The temperature of the drum

unit or toner cartridge is too hot.

The machine will pause its

current print job and go into

cooling down mode. During the

cooling down mode, you will

hear the cooling fan running

while the LCD shows Cooling

Down, and Wait for a

while.

Make sure that you can hear the fan in the

machine spinning and that the exhaust outlet

is not blocked by something.

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use it

for several minutes.

If the fan is not spinning, disconnect the

machine from the power for several minutes,

then reconnect it.

Cover is Open. The front cover is not completely

closed.

Close the front cover of the machine.

Cover is Open The ADF cover is not completely

closed.

Close the ADF cover of the machine.

The ADF is open while loading a

document.

Close the ADF cover of the machine, then

press Stop/Exit.

Cover is Open The fuser cover is not

completely closed or paper was

jammed in the back of the

machine when you turned on

the power.

 Close the fuser cover of the machine.

 Make sure paper is not jammed inside the

back of the machine, and then close the

fuser cover and press Black Start or

Color Start.

DIMM Error  The DIMM is not installed

correctly.

 The DIMM is broken.

 The DIMM does not meet

the required specifications.

 Turn off the machine and remove the

DIMM.

 Confirm the DIMM meets the required

specifications. (See Memory board in

Appendix B of the Advanced User's

Guide.)

 Re-install the DIMM correctly. Wait a few

seconds, and then turn it on again.

 If this error message appears again,

replace the DIMM with a new one. (See

Installing extra memory in Appendix B of

the Advanced User's Guide.)

Disconnected The other person or other

person’s fax machine stopped

the call.

Try to send or receive again.

Error Message Cause Action

Troubleshooting

101

Document Jam The document was not inserted

or fed properly, or the document

scanned from the ADF was too

long.

See Document jams on page 108 or Using

the automatic document feeder (ADF)

on page 26.

Drum Error The corona wire on the drum

unit needs to be cleaned.

Clean the corona wire on the drum unit. (See

Cleaning the corona wires on page 74.)

Drum Stop It is time to replace the drum

unit.

Replace the drum unit. (See Replacing the

drum unit on page 80.)

Duplex Disabled

Close the Back

Cover of the

machine.

The back of the machine is not

closed completely.

Close the back cover of the machine.

Duplex Disabled

Reload paper,

then press Start.

Although the size of paper in the

paper tray matches the paper

size that was selected from the

control panel or printer driver,

the machine has stopped

printing when it encountered an

additional, different size of

paper in the tray.

Make sure the paper tray contains only the

size of paper you select in either the control

panel or printer driver, then press Black Start

or Color Start.

The paper tray was pulled out

before the machine completed

printing on both sides of the

paper.

Re-install the paper tray and press

Black Start or Color Start.

Fuser Error The temperature of the fuser

unit does not rise to a specified

temperature within the specified

time.

Turn the power switch off, wait a few seconds,

and then turn it on again. Leave the machine

for 15 minutes with the power on.

The fuser unit is too hot.

Jam Duplex The paper is jammed

underneath Paper Tray 1 or in

the fuser unit.

(See Paper is jammed underneath paper tray

1 on page 118.)

Jam Inside The paper is jammed inside the

machine.

(See Paper is jammed inside the machine

on page 114.)

Jam MP The paper is jammed in the MP

tray of the machine.

(See Paper is jammed in the MP tray

on page 110.)

Jam Rear The paper is jammed in the back

of the machine.

(See Paper is jammed at the back of the

machine on page 112.)

Error Message Cause Action

102

Jam Tray 1

Jam Tray 2

The paper is jammed in the

paper tray of the machine.

(See Paper is jammed in paper tray 1 or tray 2

on page 111.)

Limit Exceeded The printing limit set by Secure

Function Lock 2.0 was reached.

Contact your administrator to check your

Secure Function Lock Settings.

Low Temperature The room temperature is too low

for the machine to operate.

Increase the room temperature to allow the

machine to operate.

No Belt Unit The belt unit is not installed

properly.

Re-install the belt unit. (See Replacing the

belt unit on page 86.)

No Paper The machine is out of paper or

paper is not properly loaded in

the paper tray.

Do one of the following:

 Refill the paper in the paper tray.

 Remove the paper and load it again.

 If the problem is not resolved, the paper

pick-up roller may need to be cleaned.

Clean the paper pick-up roller. (See

Cleaning the paper pick-up rollers in

Appendix A of the Advanced User's

Guide.)

No Permission Printing color documents is

restricted by Secure Function

Lock 2.0. The print job will be

canceled.

Contact your administrator to check your

Secure Function Lock Settings.

No Response/Busy The number you dialed does not

answer or is busy.

Verify the number and try again.

No Toner The toner cartridge for the color

indicated on the LCD is not

installed correctly.

Pull out the drum unit. Take out the toner

cartridge for the color indicated on the LCD,

and then put it back into the drum unit.

No Tray The paper tray indicated on the

LCD is not installed properly.

Re-install the paper tray that is indicated on

the LCD.

No Waste Toner The waste toner box is not

installed properly.

Re-install the waste toner box. (See

Replacing the waste toner box on page 92.)

Error Message Cause Action

Troubleshooting

103

Out of Memory The machine’s memory is full. Fax sending or copy operation in progress

Do one of the following:

 Press Black Start or Color Start to send

or copy the scanned pages.

 Press Stop/Exit and wait until the other

operations in progress finish, and then try

again.

 Clear the faxes from the memory.

Print the faxes that are stored in the

memory to restore the memory to 100%.

Then turn off Fax Storage to avoid storing

more faxes in the memory. (See Printing a

fax from the memory in Chapter 4 of the

Advanced User's Guide and Fax Storage

in Chapter 4 of the Advanced User's

Guide.)

 Add optional memory. (See Memory

board in Appendix B of the Advanced

User's Guide.)

Print operation in process

Do one of the following:

 Reduce the print quality. (See Basic tab in

the Software User's Guide.)

 Clear the faxes from the memory. (See

the above explanation.)

Print Unable XX The machine has a mechanical

problem.

Do one of the following:

 Turn the power switch off, wait for a few

minutes, and then turn it on again. (See

Transferring your faxes or Fax Journal

report on page 107.)

 If the problem continues, call Brother

Customer Service.

Protected Device The protect switch of the USB

Flash memory drive is on.

Turn off the protect switch of the USB Flash

memory drive.

Error Message Cause Action

104

Registration

failed

Registration failed. Do one of the following:

 Turn off the machine’s power switch. Wait

a few seconds, then turn it on again.

 Try Manual Registration, MENU, Printer,

Manual Regist.. (See Manual

Registration in Appendix A of the

Advanced User's Guide.)

 Put in a new belt unit. (See Replacing the

belt unit on page 86.)

 If the problem continues, call Brother

Customer Service.

Rename the File There is already a file on the

USB Flash memory drive with

the same name as the file you

are trying to save.

Change the name of the file on the USB Flash

memory drive or the file you are trying to save.

Replace Parts

Belt Unit

It is time to replace the belt unit. Replace the belt unit. (See Replacing the belt

unit on page 86.)

Replace Parts

Drum Unit

It is time to replace the drum

unit.

Replace the drum unit.

(See Replacing the drum unit on page 80.)

The drum unit counter was not

reset when a new drum was

installed.

Reset the drum unit counter.

(See Resetting the drum counter

on page 86.)

Replace Parts

Fuser Unit

It is time to replace the fuser

unit.

Call Brother Customer Service or a Brother

Authorized Service Center to replace the

fuser unit.

To replace Fuser Unit call Brother Customer

Service at:

1-877-BROTHER (1-877-276-8437) (in USA)

1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service

Center, visit us at:

http://www.brother-usa.com/service/

Error Message Cause Action

Troubleshooting

105

Replace Parts

PF Kit 1

PF Kit 2

PF Kit MP

It is time to replace the paper

feeding kit.

Call Brother Customer Service or a Brother

Authorized Service Center to replace the

PF Kit.

To replace PF Kit call Brother Customer

Service at:

1-877-BROTHER (1-877-276-8437) (in USA)

1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service

Center, visit us at:

http://www.brother-usa.com/service/

Replace Parts

WT Box End Soon

The waste toner box is near the

end of its life.

Buy a new waste toner box before you get a

Replace WT Box message.

Replace Toner X The toner cartridge is at the end

of its life.

Replace the toner cartridge for the color

indicated on the LCD. (See Replacing a

Toner cartridge on page 68.)

Replace WT Box It is time to replace the waste

toner box.

Replace the waste toner box. (See Replacing

the waste toner box on page 92.)

Scan Unable XX The machine has a mechanical

problem.

 Turn off the power switch and then turn it

on again. (See Transferring your faxes or

Fax Journal report on page 107.)

 If the problem continues, call Brother

Customer Service.

Document is too long for duplex

scanning.

Press Stop/Exit. Use the suitable size of

paper for duplex scanning. (See Document

Size on page 179.)

Short paper The length of the paper in the

tray is too short for the machine

to deliver it to the Face down

output tray.

Open the back cover (face-up output tray) to

let the printed paper out on the face up output

tray. Remove the printed pages and then

press Black Start or Color Start.

Size Error DX The paper size defined in the

printer driver is not usable for

the automatic duplex printing.

Press Black Start or Color Start. Choose a

paper size which is supported by the duplex

tray. (See Print media on page 180.)

Size mismatch The paper in the tray is not the

correct size.

Load the correct size of paper in the tray and

set the “Paper Size” (MENU, General

Setup, Tray Setting).

(See Paper Size and Type on page 18.)

Small paper The paper size specified in the

printer driver is too small for the

machine to deliver it to the Face

down output tray.

Open the back cover (face-up output tray) to

let the printed paper out on the face up output

tray and then press Black Start

Color Start.

Toner Error One or more toner cartridges

are not installed correctly.

Pull out the drum unit. Take out all the toner

cartridges, and then put them back into the

drum unit.

Error Message Cause Action

106

Toner Low The toner cartridge is near the

end of its life.

Buy a new toner cartridge for the color that is

indicated on the LCD before you get a

Replace Toner message.

Too Many Files There are too many files stored

on the USB Flash memory drive.

Reduce the number of files stored on the USB

Flash memory drive.

Unusable Device An incompatible or defective

device has been connected to

the USB direct interface.

Remove the USB Flash memory drive from

the USB direct interface.

Error Message Cause Action

Troubleshooting

107

Transferring your faxes or Fax

Journal report B

If the LCD shows:

 Print Unable XX

 Scan Unable XX

We recommend transferring your faxes to

another fax machine or to your PC. (See

Transferring faxes to another fax machine

on page 107 or Transferring faxes to your PC

on page 107.)

You can also transfer the Fax Journal report

to see if there are any faxes you need to

transfer. (See Transferring the Fax Journal

report to another fax machine on page 107.)

Note

If there is an error message on the

machine’s LCD after the faxes have been

transferred, disconnect the machine from

the power source for several minutes, and

then reconnect it.

Transferring faxes to another fax

machine B

If you have not set up your Station ID, you

cannot enter fax transfer mode. (See Set your

Station ID in the Quick Setup Guide.)

a Press MENU.

b Press a or b to display Service.

Press Service.

c Press Data Transfer.

d Press Fax Transfer.

e Do one of the following:

 If the LCD shows No Data, there

are no faxes left in the machine’s

memory. Press Stop/Exit.

 Enter the fax number to which faxes

will be forwarded.

f Press Black Start or Color Start.

Transferring faxes to your PC B

You can transfer the faxes from your

machine’s memory to your PC.

a Make sure that you have installed

MFL-Pro Suite on your PC, and then

turn on PC-Fax Receiving on the PC.

(For details about PC-Fax Receive, see

PC-FAX receiving in the Software

User's Guide.)

b Make sure that you have set

PC Fax Receive on the machine.

(See PC-Fax Receive in Chapter 4 of

the Advanced User's Guide.)

If faxes are in the machine’s memory

when you set up PC-Fax Receive, the

LCD will ask if you want to transfer the

faxes to your PC.

c Do one of the following:

 To transfer all faxes to your PC,

press Yes. You will be asked if you

want a backup print.

 To exit and leave the faxes in the

memory, press No.

d Press Stop/Exit.

Transferring the Fax Journal report to

another fax machine B

If you have not set up your Station ID, you

cannot enter fax transfer mode. (See Set your

station ID in the Quick Setup Guide.)

a Press MENU.

b Press a or b to display Service.

Press Service.

c Press Data Transfer.

d Press Report Trans..

e Enter the fax number to which the Fax

Journal report will be forwarded.

f Press Black Start or Color Start.

108

Document jams B

Document is jammed in the

top of the ADF unit B

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover.

c Pull the jammed document out to the

left.

d Close the ADF cover.

e Press Stop/Exit.

Document is jammed under

the document cover B

a Take out any paper from the ADF that is

not jammed.

b Lift the document cover.

c Pull the jammed document out to the

right.

d Close the document cover.

e Press Stop/Exit.

Troubleshooting

109

Removing small documents

jammed in the ADF B

a Lift the document cover.

b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any

small paper scraps through.

c Close the document cover.

d Press Stop/Exit.

Document is jammed at the

output tray B

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Press Stop/Exit.

110

Paper jams B

Paper is jammed in the

MP tray B

If the LCD shows Jam MP, follow these steps:

a Remove the paper from the MP tray.

b Remove any jammed paper from in and

around the MP tray.

c Fan the paper stack, and then put it back

in the MP tray.

d When loading paper in the MP tray,

make sure that the paper stays under

the maximum paper mark (1) on both

sides of the tray.

e Press Black Start or Color Start to

resume printing.

Troubleshooting

111

Paper is jammed in paper tray 1

or tray 2

If the LCD shows Jam Tray 1 or

Jam Tray 2, follow these steps:

a Pull the paper tray completely out of the

machine.

For Jam Tray 1:

For Jam Tray 2:

WARNING

DO NOT touch the shaded parts shown in

the illustration. These rollers may be

rotating at high speed and can pinch or

entrap your hand.

b Use both hands to slowly pull out the

jammed paper.

112

IMPORTANT

If the paper cannot easily be removed in

this direction, stop and follow the

instructions for Paper is jammed inside the

machine on page 114.

Note

Pulling out the jammed paper downwards

allows you to remove the paper easier.

c Make sure the paper is below the

maximum paper mark (b b b) (1) of the

paper tray. While pressing the green

paper-guide release lever, slide the

paper guides to fit the paper size. Make

sure that the guides are firmly in the

slots. (See Loading paper in the

standard paper tray on page 10.)

d Put the paper tray firmly back in the

machine.

Paper is jammed at the back

of the machine B

If the LCD shows Jam Rear, a paper jam

occurred behind the back cover. Follow these

steps:

a Leave the machine turned on for 10

minutes to cool down.

b Open the back cover.

Troubleshooting

113

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

c Pull the green tabs (2) at the left and

right hand sides toward you and fold

down the fuser cover (1).

Note

If the envelope levers (3) inside the back

cover are pulled down to the envelope

position, lift these levers to the original

position before pulling the green tabs (2)

down.

d Using both hands, gently pull the

jammed paper out of the fuser unit.

114

e Close the fuser cover (1).

Note

If you are printing on envelopes, pull down

the envelope levers (2) to the envelope

position again before closing the back

cover.

f Fully close the back cover.

Paper is jammed inside the

machine B

If the LCD shows Jam Inside, follow these

steps:

a Turn off the machine’s power switch.

Unplug the telephone line cord first,

disconnect all cables, and then unplug

the power cord from the AC power

outlet.

b Press the front cover release button and

then open the front cover.

Troubleshooting

115

c Hold the green handle of the drum unit.

Pull the drum unit out until it stops.

d Turn the green lock lever (1) at the left of

the machine counterclockwise to the

release position. Holding the green

handles of the drum unit, lift the front of

the drum unit and remove it from the

machine.

116

IMPORTANT

• We recommend that you place the drum

unit and the toner cartridges on a clean,

flat surface with a sheet of disposable

paper or cloth underneath it in case you

accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

• Hold the green handles of the drum unit

when you carry it. DO NOT hold the sides

of the drum unit.

e Pull out the jammed paper slowly.

f Make sure the green lock lever (1) is in

the release position as shown in the

illustration.

Troubleshooting

117

g Match the guide ends (2) of the drum

unit to the c marks (1) on both sides of

the machine, then gently slide the drum

unit into the machine until it stops at the

green lock lever.

h Turn the green lock lever (1) clockwise

to the lock position.

i Push the drum unit in until it stops.

j Close the front cover of the machine.

Note

If you turn off the machine while the LCD

shows Jam Inside, the machine will

print incomplete data from your computer.

Before you turn on the machine, delete the

print spool job on your computer.

k Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables and the telephone line cord.

Turn on the machine’s power switch.

118

Paper is jammed underneath

paper tray 1 B

If the LCD shows Jam Duplex, follow these

steps:

a Leave the machine turned on for 10

minutes to cool down.

b Pull the paper tray completely out of the

machine.

WARNING

DO NOT touch the shaded parts shown in

the illustration. These rollers may be

rotating at high speed and can pinch or

entrap your hand.

c If paper is not caught inside the

machine, turn the paper tray over and

check underneath the paper tray.

Note

DO NOT put the paper tray back in at this

point.

Troubleshooting

119

d If the paper is not caught in the paper

tray, open the back cover.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

120

e Push down and pull the green tabs at

the left and right hand sides toward you

and fold down the fuser cover (1).

f Using both hands, gently pull out the

jammed paper.

g Close the fuser cover (1).

h Fully close the back cover.

i Put the paper tray firmly back in the

machine.

Troubleshooting

121

If you are having difficulty with your machine B

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

If you think there is a problem, check the chart below and follow the troubleshooting tips. You can

solve most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com/

Printing or printing received faxes

Difficulties Suggestions

 Condensed print

 Horizontal streaks

 Top and bottom sentences are

cut off

 Missing lines

Usually this is caused by a poor telephone connection. If your copy looks good,

you probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

Poor print quality See Improving the print quality on page 131.

Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum

unit. (See Cleaning the corona wires on page 74.)

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine.

If the problem continues, call Brother Customer Service at 1-877-BROTHER

(1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada).

Received faxes appear as split or

blank pages.

If the received faxes are divided and printed on two pages or if you get an extra

blank page, your paper size setting may not be correct for the paper you are using.

(See Paper Size and Type on page 18.)

Turn on Auto Reduction. (See Printing a reduced incoming fax in Chapter 4 of the

Advanced User's Guide.)

Telephone line or connections

Difficulties Suggestions

Dialing does not work. Check for a dial tone.

Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only)

Check all line cord connections.

Check that the machine is plugged in and switched on.

Send a manual fax by pressing Hook or by lifting the handset of the external

telephone and dialing the number. Wait to hear fax receiving tones before

pressing Black Start or Color Start.

122

The machine does not answer

when called.

Make sure the machine is in the correct receive mode for your setup. (See

Receive Mode settings on page 35.) Check for a dial tone. If possible, call your

machine to hear it answer. If there is still no answer, check the telephone line cord

connection. If you do not hear ringing when you call your machine, ask your

telephone company to check the line.

Receiving Faxes

Difficulties Suggestions

Cannot receive a fax. Make sure your machine has a dial tone by pressing the Hook key. If you hear

static or interference on your fax line, please contact your local telephone

company.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL

or VoIP services, please contact your service provider for connection instructions.

Make sure the machine is in the correct Receive Mode. This is determined by the

external devices and telephone subscriber services you have on the same line as

the Brother machine. (See Receive Mode settings on page 35.)

If you have a dedicated fax line and want your Brother machine to automatically

answer all incoming faxes, you should select Fax Only mode.

If your Brother machine shares a line with an external answering machine, you

should select the External TAD mode. In External TAD mode, your Brother

machine will automatically receive incoming faxes and voice callers will be able to

leave a message on your answering machine.

If your Brother machine shares the line with a Voice Mail subscriber service,

please see Voice Mail on page 37.

If your Brother machine is on a line with the Distinctive Ring subscriber service,

please see Distinctive Ring on page 38.

If your Brother machine shares a line with other telephones and you want it to

automatically answer all incoming faxes, you should select the Fax/Tel mode. In

Fax/Tel mode, your Brother machine will automatically receive faxes and

produce a pseudo/double-ring to alert you to answer voice calls.

If you do not want your Brother machine to automatically answer any incoming

faxes, you should select the Manual mode. In Manual mode, you must answer

every incoming call and activate the machine to receive faxes.

Telephone line or connections (continued)

Difficulties Suggestions

Troubleshooting

123

Cannot receive a fax.

(continued)

Another device or service at your location may be answering the call before your

Brother machine answers. To test this, lower the ring delay setting:

 If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to

1 ring. (See Ring Delay on page 35.)

 If the answer mode is set to External TAD, reduce the number of rings

programmed on your answering machine to 2.

 If the answer mode is set to Manual, DO NOT adjust the ring delay setting.

Have someone send you a test fax:

 If you received the test fax successfully, your machine is operating properly.

Remember to reset your ring delay or answering machine setting back to your

original setting. If receiving problems recur after resetting the ring delay, then

a person, device, or subscriber service is answering the fax call before the

machine has a chance to answer.

 If you were not able to receive the fax, then another device or subscriber

service may be interfering with your fax reception or there may be a problem

with your fax line.

If you are using a telephone answering machine (External TAD mode) on the

same line as the Brother machine, make sure your answering machine is set up

correctly. (See Connecting an external TAD (telephone answering device)

on page 40.)

1 Plug the telephone line cord directly from the wall telephone jack to your

Brother machine’s LINE jack.

2 Remove the protective cap from your Brother machine’s EXT jack, and then

plug the telephone line cord from your answering machine into the EXT jack.

3 Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your

answering machine to answer within 2 or 3 rings.

4 Record the outgoing message on your answering machine.

 Record five seconds of silence at the beginning of your outgoing

message.

 Limit your speaking to 20 seconds.

 End your outgoing message with your Fax Receive Code for people

sending manual faxes. For example: “After the beep, leave a message or

press l51 and Start to send a fax.”

5 Set your answering machine to answer calls.

6 Set your Brother machine’s Receive Mode to External TAD. (See Receive

Mode settings on page 35.)

Make sure your Brother machine's Easy Receive feature is turned On. Easy

Receive is a feature that allows you to receive a fax even if you have answered

the call on an external or extension telephone. (See Easy Receive on page 36.)

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference / VoIP on page 130.)

Contact your administrator to check your Secure Function Lock Settings.

Receiving Faxes (continued)

Difficulties Suggestions

124

Sending faxes

Difficulties Suggestions

Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine’s scanner operation. If the copy quality is not good, clean the scanner.

(See Cleaning the scanner in Appendix A of the Advanced User's Guide.)

Transmission Verification Report

says RESULT:NG.

There is probably temporary noise or static on the line. Try sending the fax again.

If you are sending a PC-Fax message and get RESULT:NG on the Transmission

Verification Report, your machine may be out of memory. To free up extra

memory, you can turn off fax storage (see Changing Remote Fax Options in

Chapter 4 of the Advanced User's Guide), print fax messages in memory (see

Printing a fax from the memory in Chapter 4 of the Advanced User's Guide) or

cancel a delayed fax or polling job (see Checking and canceling waiting jobs in

Chapter 3 of the Advanced User's Guide). If the problem continues, ask the

telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference / VoIP on page 130.)

Sent faxes are blank. Make sure you are loading the document properly. (See Loading documents

on page 26.)

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. (See Cleaning the scanner in Appendix A of the Advanced

User's Guide.)

Cannot send a fax. Contact your administrator to check your Secure Function Lock Settings.

Handling incoming calls

Difficulties Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy

Receive on page 36.)

Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Fax Receive

Code (default setting is l51). When your machine answers, hang up.

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

an answering machine, an alarm system or other custom feature on a single

telephone line with your machine, it may create a problem sending or receiving

faxes.

For Example: If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature

should help overcome this problem. This condition is related to the telephone

system industry and is common to all devices that send and receive information

on a single, shared line with custom features. If avoiding a slight interruption is

crucial to your business, a separate line with no custom features is recommended.

Copy difficulties

Difficulties Suggestions

Cannot make a copy.

 Make sure that COPY is illuminated. (See How to copy on page 53.)

 Contact your administrator to check your Secure Function Lock Settings.

Troubleshooting

125

Vertical black line appears in

copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or the corona wire is dirty. (See Cleaning the scanner in Appendix A of

the Advanced User's Guide and Cleaning the corona wires on page 74.)

Copies are blank. Make sure you are loading the document properly. (See Using the automatic

document feeder (ADF) on page 26 or Using the scanner glass on page 27.)

Printing difficulties

Difficulties Suggestions

No printout.  Check that the machine is plugged in and the power switch is turned on.

 Check that the toner cartridge and drum unit are installed properly. (See

Replacing the drum unit on page 80.)

 Check the interface cable connection on both the machine and your computer.

(See the Quick Setup Guide.)

 Check that the correct printer driver has been installed and chosen.

 Check to see if the LCD is showing an error message. (See Error and

maintenance messages on page 99.)

 Check that the machine is online:

(Windows

7 and Windows Server

2008 R2) Click the Start button and

Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure

that Use Printer Offline is unchecked.

(Windows Vista

) Click the Start button, Control Panel, Hardware and

Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make

sure that Use Printer Offline is unchecked.

(Windows

XP and Windows Server

2003/2008) Click the Start button and

choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make

sure that Use Printer Offline is unchecked.

(Windows

2000) Click the Start button and choose Settings and then

Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use

Printer Offline is unchecked.

 Contact your administrator to check your Secure Function Lock settings.

 If either the Cyan, Magenta or Yellow toner reaches the end of its life while

printing a color document, the print job cannot be completed. You can choose

to start the print job again in Mono mode, as long as black toner is available.

See Basic tab in the Software User's Guide.

The machine prints unexpectedly

or it prints garbage.

 Press Job Cancel to cancel print jobs.

 Check the settings in your application to make sure it is set up to work with

your machine.

The machine prints the first couple

of pages correctly, then some

pages have text missing.

 Check the settings in your application to make sure that it is set up to work with

your machine.

 Your computer is not recognizing the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See the Quick Setup

Guide.)

The headers or footers appear

when the document displays on the

screen but they do not show up

when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this. (See Unscannable and

unprintable areas on page 17.)

Copy difficulties (continued)

Difficulties Suggestions

126

The machine does not print on both

sides of the paper even though the

printer driver setting is Duplex.

Check the paper size setting in the printer driver. You need to choose Letter, Legal

or Folio [16 to 28 lb (60 to 105 g/m

)].

The machine is not printing or has

stopped printing.

 If either the Cyan, Magenta or Yellow toner reaches the end of its life while

printing a color document, the print job cannot be completed. You can choose

to start the print job again in Mono mode, as long as black toner is available.

See Basic tab in the Software User's Guide.

 Press Job Cancel.

As the machine cancels the print job and clears it from the memory it may

produce an incomplete printout.

The machine does not change to

Direct Print mode when a USB

flash memory drive is connected to

the USB direct interface.

When the machine is in Deep Sleep mode, the machine does not wake up when

a USB flash memory drive is connected to the USB direct interface. Press the LCD

surface or any key to wake up the machine. Then press Direct Print on the

LCD to display the Direct Print menu.

Scanning difficulties

Difficulties Suggestions

TWAIN errors appear while

scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In

PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN

driver.

OCR does not work. Try increasing the scanning resolution.

(Macintosh users)

Make sure you have downloaded and installed Presto! PageManager from

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

Network scanning does not work. See Network difficulties on page 128.

Cannot scan. Contact your administrator to check your Secure Function Lock Settings.

Software difficulties

Difficulties Suggestions

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

The machine does not print from

Adobe

Illustrator

Try to reduce the print quality. (See Basic tab in the Software User's Guide.)

Printing difficulties (continued)

Difficulties Suggestions

Troubleshooting

127

Paper handling difficulties

Difficulties Suggestions

The machine does not feed paper.

The LCD shows No Paper or a

Paper Jam message.

 If there is no paper, load a new stack of paper into the paper tray.

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the

stack over and put it back into the paper tray.

 Reduce the amount of paper in the paper tray, and then try again.

 Make sure that manual feed mode is not chosen in the printer driver.

 Clean the paper pick-up roller. See Cleaning the paper pick-up rollers in

Appendix A of the Advanced User's Guide.

 If the LCD shows the Paper Jam message and you still have a problem, see

Error and maintenance messages on page 99.

The machine does not feed paper

from the MP tray.

 Make sure that MP tray is chosen in the printer driver.

 Fan the paper well and put it back in the tray firmly.

How do I print on envelopes? You can load envelopes in the MP tray. Your application must be set up to print

the envelope size you are using. This is usually done in the Page Setup or

Document Setup menu of your application. (See your application’s manual for

more information.)

What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

glossy paper, envelopes and labels that are made for laser machines. (For details,

see Acceptable paper and other print media on page 21.)

There is a paper jam. Clear the jammed paper. (See Error and maintenance messages on page 99.)

Print quality difficulties

Difficulties Suggestions

Printed pages are curled.  Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the

paper tray.

 Make sure that you choose the Paper Type that suits the print media type you

are using. (See Acceptable paper and other print media on page 21.)

Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other print media on page 21 and Basic tab in the Software User's

Guide.)

Printouts are too light.  If this problem occurs when making copies or printing received faxes, turn

Toner Save mode to Off in the machine menu settings. (See Toner Save in

Chapter 1 of the Advanced User's Guide)

 Remove the check in the Toner Save Mode check box in the Advanced tab

of the printer driver. (See Advanced tab in the Software User's Guide.)

 In the Basic tab of the printer driver, click the Settings button and check the

Enhance Black Printing check box.

128

Network difficulties

Difficulties Suggestions

Cannot print over a wired Network. If you are having Network problems see the Network User's Guide for more

information.

Make sure your machine is powered on and is on-line and in Ready mode. Print

the Network Configuration report to see your current Network settings. (See

Reports in Chapter 6 of the Advanced User's Guide.) Reconnect the LAN cable to

the hub to verify that the cable and network connections are good. If possible, try

connecting the machine to a different port on your hub using a different cable. You

can check the current wired network status from the Network control panel menu.

The network scanning feature

does not work.

(Windows

)

It is necessary to set the third-party Security/Firewall Software to allow Network

scanning. To add port 54925 for Network scanning, enter the information below:

 In Name: Enter any description, for example Brother NetScan.

 In Port number: Enter 54925.

 In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party

Security/Firewall Software or contact the software manufacturer.

For more details, you can read FAQs and troubleshooting suggestions at

http://solutions.brother.com/

(Macintosh)

 The network scanning feature may not work due to the firewall settings.

Change or disable the firewall settings. If you are using a third-party personal

Firewall software, see the User's Guide for your software or contact the

software manufacturer.

 Re-select your machine in the Device Selector application located in

Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from

the model list in ControlCenter2.

The network PC-Fax Receive

feature does not work.

(Windows

only)

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

 In Name: Enter any description, for example Brother PC-FAX Rx.

 In Port number: Enter 54926.

 In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party

Security/Firewall Software or contact the software manufacturer.

For more details, you can read FAQs and troubleshooting suggestions at

http://solutions.brother.com/

Troubleshooting

129

Your computer cannot find your

machine.

(Windows

) The firewall setting on your PC may be rejecting the necessary

network connection. (For details, see the instructions above.)

(Macintosh)

 The computer may be unable to detect the machine due to the firewall

settings. Change or disable the firewall settings. If you are using a third-party

personal Firewall software, see the User's Guide for your software or contact

the software manufacturer.

 Re-select your machine in the Device Selector application located in

Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from

the Model pop-up menu of ControlCenter2.

Cannot connect to wireless

network.

Investigate the problem using the WLAN Report. Press MENU, Print Reports,

WLAN Report. and then press Black Start or Color Start. For more details, see

the Quick Setup Guide.

Other

Difficulties Suggestions

The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine’s internal safety mechanisms. Turn the machine

off and unplug the power cord. Wait for ten minutes, then plug in the power cord

and turn the machine on.

If the problem is not solved, turn off the machine. Plug the power cord into a

different known working outlet and turn on the machine.

Network difficulties (continued)

Difficulties Suggestions

130

Setting Dial Tone detection B

Setting the Dial Tone to Detection will

shorten the Dial Tone detect pause.

a Press MENU.

b Press a or b to display

Initial Setup.

Press Initial Setup.

c Press a or b to display Dial Tone.

Press Dial Tone.

d Press Detection or No Detection.

e Press Stop/Exit.

Telephone line interference /

VoIP B

If you are having difficulty sending or

receiving a fax due to possible interference

on the telephone line, we recommend that

you adjust the Equalization for compatibility

to reduce the modem speed for fax

operations.

a Press MENU.

b Press a or b to display Fax.

Press Fax.

c Press a or b to display

Miscellaneous.

Press Miscellaneous.

d Press Compatibility.

e Press Basic(for VoIP), Normal or

High.

 Basic(for VoIP) reduces the

modem speed to 9600 bps and turns

the error correction mode (ECM) off.

For a standard telephone line: If you

regularly experience interference on

your standard telephone line try this

setting.

If you are using VoIP: VoIP service

providers offer fax support using

various standards. If you regularly

experience fax transmission errors

try this setting.

 Normal sets the modem speed at

14400 bps.

 High sets the modem speed at

33600 bps.

f Press Stop/Exit.

Note

When you change the Compatibility to

Basic(for VoIP), the ECM feature is

only available for color fax sending.

Troubleshooting

131

Improving the print quality B

If you have a print quality problem, print a test page first (MENU, Printer, Print Options,

Test Print). If the printout looks good, the problem is probably not the machine. Check the

interface cable connections or try printing a different document. If the printout or test page printed

from the machine has a quality problem, check the following steps first. And then, if you still have

a print quality problem, check the chart below and follow the recommendations.

Note

Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

a To get the best print quality, we suggest using the recommended paper. Check that you use

paper that meets our specifications. (See Acceptable paper and other print media

on page 21.)

b Check that the drum unit and toner cartridges are installed properly.

Examples of poor print

quality

Recommendation

White lines, bands or ribbing

across the page

 Put in a new drum unit. (See Replacing the drum unit on page 80.)

Colors are light or unclear on

the whole page

 Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Make sure that you choose the proper media type in the printer driver

or in the machine's Paper Type menu setting. (See Acceptable paper

and other print media on page 21 and Basic tab in the Software

User's Guide.)

 Shake all four toner cartridges gently.

 Wipe the laser scanner windows with a dry lint-free soft cloth. (See

Cleaning the laser scanner windows in Appendix A of the Advanced

User's Guide.)

 Perform the calibration. (See Calibration in Appendix A of the

Advanced User's Guide.)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

132

White streaks or bands down

the page

 Clean the scanner glass and scanner glass strip. (See Cleaning the

scanner in Appendix A of the Advanced User's Guide.)

 Wipe the laser scanner windows with a dry lint-free soft cloth. (See

Cleaning the laser scanner windows in Appendix A of the Advanced

User's Guide.)

 Clean the drum unit. (See Cleaning the drum unit in Appendix A of the

Advanced User's Guide.)

 Identify the missing color and put in a new toner cartridge. (See

Replacing a Toner cartridge on page 68.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Colored streaks or bands down

the page

 Clean all four corona wires (one for each color) inside the drum unit

by sliding the green tab. (See Cleaning the corona wires on page 74.)

 Make sure the corona wire green tabs are at their home positions (a).

 Clean the scanner glass and scanner glass strip. (See Cleaning the

scanner in Appendix A of the Advanced User's Guide.)

 Replace the toner cartridge that matches the color of the streak or

band. (See Replacing a Toner cartridge on page 68.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum unit on page 80.)

Colored lines across the page

 If colored lines appear at 1.2 in. (30 mm) intervals, replace the toner

cartridge that matches the color of the line. (See Replacing a Toner

cartridge on page 68.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 If colored lines appear at 3.7 in. (94 mm) intervals, put in a new drum

unit. (See Replacing the drum unit on page 80.)

White spots or hollow print

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu match the type of paper you are using.

(See Acceptable paper and other print media on page 21 and Basic

tab in the Software User's Guide.)

 Check the machine’s environment. Conditions such as high humidity

can cause white spots or hollow print. (See Choosing a location in the

Safety and Legal Booklet.)

 Clean the drum unit. (See Cleaning the drum unit in Appendix A of the

Advanced User's Guide.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting

133

Completely blank or some

colors are missing

 Put in a new toner cartridge. (See Replacing a Toner cartridge

on page 68.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum unit on page 80.)

Colored spots at 3.7 in.

(94 mm)

 If the problem is not solved after printing, the drum may have foreign

material, such as glue from a label, stuck on the drum surface. Clean

the drum unit. (See Cleaning the drum unit in Appendix A of the

Advanced User's Guide.)

 Put in a new drum unit. (See Replacing the drum unit on page 80.)

Colored spots at 1.2 in.

(30 mm)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 68.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Toner scatter or toner stain

 Check the machine's environment. Conditions such as high humidity

and high temperatures may cause this print quality problem. (See

Choosing a location in the Safety and Legal Booklet.)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 68.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 If the problem continues, put in a new drum unit. (See Replacing the

drum unit on page 80.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

3.7 in.

(94 mm)

3.7 in.

(94 mm)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

1.2 in.

(30 mm)

1.2 in.

(30 mm)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

134

The color of your printouts is

not what you expected

 Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Perform the calibration. (See Calibration in Appendix A of the

Advanced User's Guide.)

 Adjust the color by using the custom setting in the printer driver and

by using the control panel of the machine. Colors the machine can

print and colors you see on a monitor are different. The machine may

not be able to reproduce the colors on your monitor.

 If colors appear in the printed gray areas, make sure there is a check

in the Improve Gray Color check box of the printer driver. (See Basic

tab for Windows

printer driver, Advanced options for Windows

BR-

Script printer driver, Print Settings for Macintosh printer driver or

Printer Features for Macintosh BR-Script printer driver in the

Software User's Guide.)

 If shaded areas look dull, remove the check from the Improve Gray

Color check box.

 If a printed black graphic is too light, choose Enhance Black Printing

mode in the printer driver. (See Settings Dialog for Windows

printer

driver, Advanced options for Windows

BR-Script printer driver, Print

Settings for Macintosh printer driver or Printer Features for Macintosh

BR-Script printer driver in the Software User's Guide.)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 68.)

 Put in a new drum unit. (See Replacing the drum unit on page 80.)

All one color

 Put in a new drum unit. (See Replacing the drum unit on page 80.)

Color misregistration

 Make sure that the machine is on a solid level surface.

 Perform the auto color registration using the control panel (see Auto

Registration in Appendix A of the Advanced User's Guide) or perform

the manual color registration using the control panel (see Manual

Registration in Appendix A of the Advanced User's Guide).

 Put in a new drum unit. (See Replacing the drum unit on page 80.)

 Put in a new belt unit. (See Replacing the belt unit on page 86.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting

135

Uneven density appears

periodically across the page

 Perform the calibration. (See Calibration in Appendix A of the

Advanced User's Guide.)

 Clean the scanner glass and scanner glass strip. (See Cleaning the

scanner in Appendix A of the Advanced User's Guide.)

 Identify the color that is uneven and put in a new toner cartridge for

that color. (See Replacing a Toner cartridge on page 68.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum unit on page 80.)

Thin lines do not print  Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Change the print resolution.

 If you use a Windows

printer driver, choose Improve Pattern

Printing or Improve Thin Line in Settings in the Basic tab. (See

Settings Dialog in the Software User's Guide.)

Wrinkle

 Change to the recommended type of paper. (See Recommended

paper and print media on page 21.)

 Make sure that the back cover is closed properly.

 Make sure that the two gray levers inside the back cover are in the up

position. When you are using thick paper or envelopes, make sure

the gray levers are in the down position to prevent wrinkling.

 Make sure that the media type settings in the printer driver and in the

machine’s Paper Type menu matches the type of paper you are

using. (See Acceptable paper and other print media on page 21 and

Basic tab in the Software User's Guide.)

Offset image

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are

using. (See Acceptable paper and other print media on page 21 and

Basic tab in the Software User's Guide.)

 Make sure that the two gray levers inside the back cover are in the up

position.

 Check the machine’s environment. Conditions such as low humidity

and low temperatures may cause this print quality problem. (See

Choosing a location in the Safety and Legal Booklet.)

 Put in a new drum unit. (See Replacing the drum unit on page 80.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

136

Poor fixing

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are

using. (See Acceptable paper and other print media on page 21 and

Basic tab in the Software User's Guide.)

 Make sure that the two gray levers inside the back cover are in the up

position.

 Choose Improve Toner Fixing mode in the printer driver. (See Other

Print Options (For Windows

printer driver), Advanced options (For

Windows

BR-Script printer driver), Print Settings (For Macintosh

printer driver) or Printer Features (For Macintosh BR-Script printer

driver) in the Software User's Guide.)

If this selection does not provide enough improvement, change the

printer driver setting in Media Type to a thick setting.

Curled or wavy

 Choose Reduce Paper Curl mode in the printer driver when you do

not use our recommended paper. (See Other Print Options (For

Windows

printer driver), Advanced options (For Windows

BR-Script printer driver), Print Settings (For Macintosh printer driver)

or Printer Features (For Macintosh BR-Script printer driver) in the

Software User's Guide.)

 If you do not use the machine often, the paper may have been in the

paper tray too long. Turn over the stack of paper in the paper tray.

Also, fan the paper stack and then rotate the paper 180° in the paper

tray.

 Store the paper where it will not be exposed to avoid high

temperatures and high humidity.

 Open the back cover (face up output tray) to let the printed paper out

on the face up output tray.

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting

137

Envelope creases

 Make sure that the two gray envelope levers are pulled down when

you are printing envelopes.

 If creases occur with the envelope levers in the envelope position,

print with the back cover opened and feed one envelope at a time

from the MP tray.

Examples of poor print

quality

Recommendation

ABCDEFG

EFGHIJKLMN

138

Machine Information B

Checking the Serial Number B

You can see the machine’s Serial Number on

the LCD.

a Press MENU.

b Press a or b to display

Machine Info..

Press Machine Info..

c The machine will display the machine’s

Serial Number on the LCD.

d Press Stop/Exit.

Reset functions B

The following reset functions are available:

1 Network

You can reset the internal print server

back to its default factory settings such as

the password and IP address information.

2 Address & Fax

Address & Fax resets the following

settings:

 Address Book

(One Touch Dial/Speed Dial/Setup

Groups)

 Programmed fax jobs in the memory

(Polled TX, Delayed Fax)

 Station ID

(name and number)

 Coverpage Msg

(comments)

 Remote Fax Options

(Remote Access Code, Fax Storage,

Fax Forwarding, Paging, PC-Fax

Send, and PC-Fax Receive

(Windows

only))

 Report settings

(Transmission Verification Report/

Tel Index List/Fax Journal)

 Setting Lock password

3 All Settings

You can reset all the machine settings

back to the settings that were set at the

factory.

Brother strongly recommends you

perform this operation when you dispose

of the machine.

Note

Unplug the interface cable before you

choose Network or All Settings.

Troubleshooting

139

How to reset the machine B

a Press MENU.

b Press a or b to display

Initial Setup.

Press Initial Setup.

c Press a or b to display Reset.

Press Reset.

d Press Network, Address & Fax or

All settings to choose the reset

function you want to use.

e Do one of the following;

 To reset the settings, press Yes and

go to step f.

 To exit without making changes,

press No and go to step g.

f You will be asked to reset the machine.

Do one of the following;

 To reset the machine press Yes for 2

seconds. The machine will begin the

reset.

 To exit without resetting the

machine, press No. Go to step g.

g Press Stop/Exit.

Note

You can also reset the Network settings

by pressing MENU, Network,

Network Reset.

140

On-screen

programming

Your machine is designed to be easy to

operate with LCD on-screen programming

using the menu buttons on the Touchscreen.

User-friendly programming helps you take full

advantage of all the menu selections your

machine has to offer.

Since your programming is done on the LCD,

we have created step-by-step on-screen

instructions to help you program your

machine. All you need to do is follow the

instructions as they guide you through the

menu selections and programming options.

Menu table C

You can program your machine by using the

Menu table that begins on page 141. These

pages list the menu selections and options.

MENU button and

mode keys

Menu and features C

Access the main menu.

Access each mode and its

menu of temporary settings.

Exit the menu or stop the

current operation.

Menu and features

141

Menu table C

The menu table will help you understand the menu selections and options that are found in the

machine's programs. The factory settings are shown in Bold with an asterisk.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

General Setup

Mode Timer ——0 Sec

30 Secs

1 Min

2 Mins*

5 Mins

Off

Sets the time to

return to Fax mode

and the time the

machine will change

from a restricted user

to Public user mode

when using Secure

Function Lock.

See

Tray Setting

MP Tray — Paper Size

Letter*

Legal

Executive

A5 L

Folio

Any

Sets the size and

type of paper in paper

MP tray.

Paper Type

Thin

Plain*

Thick

Thicker

Recycled Paper

Glossy

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

142

General Setup

(Continued)

Tray Setting

(Continued)

Tray#1 — Paper Size

Letter*

Legal

Executive

A5 L

Folio

Sets the size and

type of paper in paper

tray #1.

Paper Type

Thin

Plain*

Thick

Thicker

Recycled Paper

Tray#2

(This menu

only appears if

you have the

optional

tray#2.)

— Paper Size

Letter*

Legal

Executive

Folio

Sets the size and

type of paper in paper

tray #2.

Paper Type

Thin

Plain*

Thick

Thicker

Recycled Paper

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

143

General Setup

(Continued)

Tray Setting

(Continued)

Tray Use:Copy

— Tray#1 Only

Tray#2 Only

MP Only

MP>T1>T2*

T1>T2>MP

(Tray#2 or T2

appears only if

you installed the

optional paper

tray.)

Chooses the tray that

will be used for Copy

mode.

Tray Use:Fax

— Tray#1 Only

Tray#2 Only

MP Only

MP>T1>T2

T1>T2>MP*

(Tray#2 or T2

appears only if

you installed the

optional paper

tray.)

Chooses the tray that

will be used for Fax

mode.

Tray Use:Print

— Tray#1 Only

Tray#2 Only

MP Only

MP>T1>T2*

T1>T2>MP

(Tray#2 or T2

appears only if

you installed the

optional paper

tray.)

Chooses the tray that

will be used for Print

mode.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

144

General Setup

(Continued)

Volume Ring — Off

Low

Med*

High

Adjusts the ring

volume.

See

Beeper — Off

Low

Med*

High

Adjusts the beeper

volume.

Speaker — Off

Low

Med*

High

Adjusts the speaker

volume.

Ecology Toner Save — On

Off*

Increases the page

yield of the toner

cartridge.

Sleep Time — Range varies

depending on

models.

3 Mins*

Conserves power.

LCD Settings

Backlight — Light*

Med

Dark

You can adjust the

brightness of the

LCD backlight.

Dim Timer — Off*

10 Secs

20 Secs

30 Secs

You can set how long

the LCD backlight

stays on after the last

key press.

Security

Function Lock

Set Password

Lock Off

Setup ID

— You can restrict

selected machine

operations for up to

25 restricted users

and for all other non-

authorized Public

users.

Setting Lock Set Password

Lock Off

— Stops unauthorized

users from changing

the machine’s current

settings.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

145

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Fax

Setup Receive

(In Fax mode

only)

Ring Delay — 0

Sets the number of

rings before the

machine answers in

Fax Only or Fax/Tel

mode.

F/T Ring Time

— 20 Secs*

30 Secs

40 Secs

70 Secs

Sets the length of the

pseudo/double-ring

time in Fax/Tel mode.

Easy Receive

— On*

Off

Receives fax

messages

automatically when

you answer a call and

hear fax tones.

Remote Codes

— On* (l51, #51)

Off

Allows you to answer

all calls at an

extension telephone

and use codes to turn

the machine on or off.

You can personalize

these codes.

Auto Reduction

— On*

Off

Reduces the size of

incoming faxes.

See

Forward/Page/Store

— Off*

Fax Forward

Paging

Fax Storage

PC Fax Receive

Sets the machine to

forward fax

messages, to call

your pager or cell

phone, to store

incoming faxes in the

memory (so you can

retrieve them while

you are away from

your machine), or to

send faxes to your

PC.

(Backup Print) — If you choose

Fax Forward or

PC-Fax Receive, you

can turn on the safety

feature Backup Print.

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

146

Fax

(Continued)

Setup Receive

(In Fax mode

only)

(Continued)

Print Density

— -2

-1

Makes printouts

darker or lighter.

See

Fax Rx Stamp

— On

Off*

Prints the received

time and date on the

top of the received

faxes.

Duplex — On

Off*

Prints receive faxes

on both sides of the

paper.

Setup Send Batch TX — On

Off*

Combines delayed

faxes going to the

same fax number at

the same time of day

into one

transmission.

Coverpage Setting

Print Sample

— You can print a

sample of the fax

cover page.

Coverpage Message

— Set up your own

comments for the fax

cover page.

Report Setting

Transmission

— On

On+Image

Off*

Off+Image

Choose the initial

setup for the

Transmission

Verification Report.

Journal Period

— Off

Every 50 Faxes

Every 6 Hours

Every 12 Hours

Every 24 Hours

Every 2 Days

Every 7 Days

Sets the interval for

automatic printing of

the Fax Journal.

If you have chosen

other than Off and

Every 50 Faxes,

you can set the time

for the chosen option.

If you have chosen

Every 7 Days, you

can also set the day

of the week.

See

Print Fax — — — Prints incoming faxes

stored in the

memory.

Remote Access

— — ---l Set your own code for

Remote Retrieval.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

147

Fax

(Continued)

Dial Restrict.

Dial Pad — Off*

Enter # twice

You can set the

machine to restrict

dialing when using

the dial pad.

See

One Touch Dial

— Off*

Enter # twice

You can set the

machine to restrict

the dialing of

One Touch numbers.

Speed Dial — Off*

Enter # twice

You can set the

machine to restrict

the dialing of Speed

Dial numbers.

LDAP Server

— Off*

Enter # twice

You can set the

machine to restrict

the dialing of LDAP

server numbers.

Remaining Jobs

— — — Check which

scheduled jobs are in

the memory and

cancel chosen jobs.

Miscellaneous Compatibility

— High*

Normal

Basic(for VoIP)

Adjusts the

equalization for

transmission

difficulties.

VoIP service

providers offer fax

support using various

standards. If you

regularly experience

fax transmission

errors, choose

Basic(for VoIP).

130

Distinctive

— Distinctive Ring

setting

Off*

Set (On)

Uses the telephone

company’s

Distinctive Ring

subscriber service to

pattern with the

machine.

— Ring Pattern

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

148

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Printer Emulation ——Auto*

HP LaserJet

BR-Script 3

Choose the

emulation mode.

See

Print Options Internal Font

— HP LaserJet

BR-Script 3

Prints a list of the

machine’s internal

fonts.

Configuration

— — Prints a list of the

machine’s printer

settings.

Test Print — — Prints a test page.

Duplex ——Off*

Long Edge

Short Edge

Enables or disables

duplex printing. You

can also choose long

edge or short edge

duplex printing.

Output Color

——Auto*

Color

B&W

Chooses color or

black & white printed

documents. If you

choose Auto, the

machine selects a

suitable option for the

document (color or

B&W).

Reset Printer

——Yes

Restores the printer

settings to the

original factory

default settings.

Calibration

Calibrate — Yes

Adjusts the color

density or returns the

color calibration to

the factory settings.

See

Reset — Yes

Auto Regist.

——Yes

Adjusts the print

position of each color

automatically.

See Advanced User's Guide

See Software User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

149

Printer

(Continued)

Manual Regist.

Print Chart

— — Print the chart to

manually check the

registration of the

colors.

See

Set Regist.

1 Magenta Left

2CyanLeft

3 Yellow Left

4 Magenta Center

5 Cyan Center

6 Yellow Center

7 Magenta Right

8 Cyan Right

9 Yellow Right

— Sets the correction

value on the chart

you printed from

Print Chart.

Frequency ——Normal*

Low

Off

Sets the interval time

you want to carry out

the auto registration

and the calibration.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Advanced User's Guide

See Software User's Guide

The factory settings are shown in Bold with an asterisk.

150

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Print Reports

Transmission

View on LCD

— — You can view the

Transmission

Verification Report

for your last 200

outgoing faxes and

print the last report.

See

Print Report

——

Help List — — — Prints the Help List so

you can see at-a-

glance how to quickly

program your

machine.

Tel Index List

Numerical

Order

— — Lists names and

numbers stored in

the One Touch and

Speed Dial memory,

in numerical or

alphabetical order.

Alphabetical

Order

——

Fax Journal

— — — Lists information

about your last 200

incoming and

outgoing faxes.

(TX means Transmit.

RX means Receive.)

User Settings

— — — Lists your settings.

Network Config

— — — Lists your Network

settings.

Drum Dot Print

— — — Prints the drum dot

check sheet.

WLAN Report

— — — Prints the result of

wireless LAN

connectivity

diagnosis.

See

See Advanced User's Guide

See Quick Setup Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

151

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

Network

Wired LAN TCP/IP

Boot Method

— Auto*

Static

RARP

BOOTP

DHCP

Chooses the BOOT

method that best

suits your needs.

(IP Boot

Tries)

[00000-32767]

Specifies the

number of setting

trials when the

Boot Method

allows automatic IP

setting.

IP Address

— [000-255].

[000-255].

[000-255]

Enter the IP

address.

Subnet Mask

— [000-255].

[000-255].

[000-255]

Enter the Subnet

mask.

Gateway — [000-255].

[000-255].

[000-255]

Enter the Gateway

address.

Node Name —

BRNXXXXXXXXXXXX

Enter the Node

name.

(Up to 32

characters)

WINS Config

— Auto*

Static

Chooses the WINS

configuration mode.

WINS Server

— Primary

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

Specifies the IP

address of the

primary or

secondary WINS

server.

See Network User's Guide

The factory settings are shown in Bold with an asterisk.

152

Network

(Continued)

Wired LAN

(Continued)

TCP/IP

(Continued)

DNS Server

— Primary

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

Specifies the IP

address of the

primary or

secondary DNS

server.

APIPA — On*

Off

Automatically

allocates the IP

address from the

link-local address

range.

IPv6 — On

Off*

Enable or Disable

the IPv6 protocol. If

you want to use the

IPv6 protocol, visit

http://solutions.

brother.com/

for more

information.

Ethernet ——Auto*

100B-FD

100B-HD

10B-FD

10B-HD

Chooses the

Ethernet link mode.

Wired Status

——

Active 100B-FD

Active 100B-HD

Active 10B-FD

Active 10B-HD

InActive

Wired OFF

You can see the

current wired

status.

MAC Address

— — — Shows the MAC

address of the

machine.

Set to Default

——Yes

Restore the wired

network setting to

factory default.

Wired Enable

——On*

Off

Enable or Disable

the Wired LAN

manually.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

153

Network

(Continued)

WLAN TCP/IP

Boot Method

— Auto*

Static

RARP

BOOTP

DHCP

Chooses the BOOT

method that best

suits your needs.

(IP Boot

Tries)

— 3*

[00000-32767]

Specifies the

number of setting

trials when the

Boot Method

allows automatic IP

setting.

IP Address

— [000-255].

[000-255].

[000-255]

Enter the IP

address.

Subnet Mask

— [000-255].

[000-255].

[000-255]

Enter the Subnet

mask.

Gateway — [000-255].

[000-255].

[000-255]

Enter the Gateway

address.

Node Name —

BRWXXXXXXXXXXXX

Enter the Node

name.

(Up to 32

characters)

WINS Config

— Auto*

Static

Chooses the WINS

configuration mode.

WINS Server

— Primary

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

Specifies the IP

address of the

primary or

secondary WINS

server.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide

The factory settings are shown in Bold with an asterisk.

154

Network

(Continued)

WLAN

(Continued)

TCP/IP

(Continued)

DNS Server

— Primary

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

Specifies the IP

address of the

primary or

secondary DNS

server.

APIPA — On*

Off

Automatically

allocates the IP

address from the

link-local address

range.

IPv6 — On

Off*

Enable or Disable

the IPv6 protocol. If

you want to use the

IPv6 protocol, visit

http://solutions.

brother.com/

for more

information.

Setup Wizard

— — — You can configure

your internal print

server.

WPS/AOSS — — — You can easily

configure your

wireless network

settings using the

one-button push

method.

WPS w/PIN Code

— — — You can easily

configure your

wireless network

settings using WPS

with a PIN code.

WLAN Status

Status — Active(11b)

Active(11g)

Wired LAN Active

WLAN Off

AOSS Active

Connection Fail

You can see the

current wireless

network status.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

155

Network

(Continued)

WLAN

(Continued)

WLAN Status

(Continued)

Signal — Strong

Medium

Weak

None

You can see the

current wireless

network signal

strength.

SSID — — You can see the

current SSID.

Comm. Mode

— Ad-hoc

Infrastructure

None

You can see the

current

Communication

Mode.

MAC Address

— — — Shows the MAC

address of the

machine.

Set to Default

——Yes

Restore the

wireless network

settings to factory

default.

WLAN Enable

——On

Off*

Enable or disable

the wireless LAN

manually.

E-mail/IFAX

Mail Address

— — — Enter the mail

address. (Up to 60

characters)

Setup Server

SMTP

SMTP Server

Name

(Up to 64

characters)

IP Address

[000-255].

[000-255]

Enter the SMTP

server address.

SMTP Port 25*

[00001-65535]

Enter the SMTP

port number.

Auth. for SMTP

None*

SMTP-AUTH

POP bef. SMTP

Selects the Security

method for E-mail

notification.

SMTP SSL/TLS

None*

SSL

TLS

You can send or

receive an E-mail

via an E-mail server

that requires secure

SSL/TLS

communication.

Verify SMTPCert.

Off*

Verify the SMTP

Server Certificate

automatically.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide

The factory settings are shown in Bold with an asterisk.

156

Network

(Continued)

E-mail/IFAX

(Continued)

Setup Server

(Continued)

POP3

POP3 Server

Name

(Up to 64

characters)

IP Address

[000-255].

[000-255]

Enter the POP3

server address.

POP3 Port 110*

[00001-65535]

Enter the POP3

port number.

Mailbox Name

— Enter the mail box

name. (Up to 60

characters)

Mailbox Pwd

— Enter the password

to login to the POP3

server. (Up to 32

characters)

POP3 SSL/TLS

None*

SSL

TLS

You can send or

receive an E-mail

via an E-mail server

that requires secure

SSL/TLS

communication.

Verify POP3Cert.

Off*

Verify the POP3

Server Certificate

automatically.

APOP On

Off*

Enables or disables

APOP.

Setup Mail RX

Auto Polling

— On*

Off

Automatically

checks the POP3

server for new

messages.

Poll Frequency

(When Auto

Polling

is set to On.)

10*

[01-60] Min

Sets the interval for

checking for new

messages on the

POP3 server.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

157

Network

(Continued)

E-mail/IFAX

(Continued)

Setup Mail RX

(Continued)

Header — All

Subject+From+To

None*

Selects the

contents of the mail

header to be

printed.

Del Error Mail

— On*

Off

Deletes error mails

automatically.

Notification

— On

MDN

Off*

Receives

notification

messages.

Setup Mail TX

Sender Subject

— — Displays the subject

that is attached to

the Internet Fax

data.

Size Limit

— On

Off*

Limits the size of

E-mail documents.

Notification

— On

Off*

Sends notification

messages.

Setup Relay

Rly Broadcast

— On

Off*

Relays a document

to another fax

machine.

Relay Domain

— — Registers the

Domain name.

Relay Report

— On

Off*

Prints the Relay

Broadcast Report.

Fax to Server

———

(

Prefix

Suffix

)

Off*

You can store a

prefix/suffix

address in the

machine and can

send a document

from a fax server

system.

Network Reset

———Yes

Restore all network

settings to factory

default.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide

The factory settings are shown in Bold with an asterisk.

158

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Machine Info.

Serial No. — — — You can check the

serial number of your

machine.

138

Page Counter

——Total

Fax/List

Copy

You can check the

number of total

pages the machine

has printed during its

life.

See

Parts Life Drum — — You can check the

percentage of a

machine part’s life

that remains

available.

(PF Kit 2 appears

only if you installed

the optional

LT-300CL paper

tray.)

Belt Unit ——

Fuser ——

Laser ——

PF Kit MP ——

PF Kit 1 ——

PF Kit 2 ——

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

159

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Initial Setup

Receive Mode

——Fax Only*

Fax/Tel

External TAD

Manual

Chooses the receive

mode that best suits

your needs.

Date&Time Date&Time — — Puts the date and

time on the LCD and

in headings of faxes

you send.

See

Auto Daylight

— On

Off*

Changes for Daylight

Savings Time

automatically.

See

Time Zone — UTCXXX:XX Sets the time zone for

your country.

See

Station ID ——Fax:

Tel:

Name:

Sets up your name

and fax number to

appear on each page

you fax.

Tone/Pulse

(in Canada)

——Tone*

Pulse

Chooses the dialing

mode.

Dial Tone ——Detection

No Detection*

You can shorten the

dial tone detect

pause.

130

Dial Prefix

——On

Off*

Sets a prefix number

that will always be

added before the fax

number every time

you dial.

See

Reset Network — Yes

Restores all network

settings to factory

default.

138

Address & Fax

— Yes

Restores all stored

phone numbers and

fax settings.

All Settings

— Yes

Restores all the

machine settings to

the factory default.

See Advanced User's Guide.

See Quick Setup Guide.

See Network User's Guide.

The factory settings are shown in Bold with an asterisk.

160

Initial Setup

(Continued)

Local Language

——(in USA)

English*

Español

(in Canada)

English*

Français

Allows you to change

the LCD language for

your country.

See

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Advanced User's Guide.

See Quick Setup Guide.

See Network User's Guide.

The factory settings are shown in Bold with an asterisk.

Menu and features

161

FAX ( ) C

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Address Book

Set One Touch Dial

— — Stores up to 40 One

Touch Dial numbers,

so you can dial by

pressing one key

(and Black Start or

Color Start).

Set Speed Dial

— — Stores up to 300

Speed Dial numbers,

so you can dial by

pressing only a few

keys (and

Black Start or

Color Start).

Setup Groups

— — Sets up to 20 Group

numbers for

Broadcasting.

See

Change — — You can change One

Touch and Speed

Dial numbers.

Delete — — You can delete One

Touch and Speed

Dial numbers.

Duplex Fax ———Off*

DuplexScan :

LongEdge

DuplexScan :

ShortEdge

Sets the duplex

scanning format.

Volume

(Appears after

pressing

Hook)

———Off

Low

Med*

High

Adjusts the volume

level of the speaker.

Fax Resolution

———Standard*

Fine

S.Fine

Photo

Sets the resolution

for outgoing faxes.

Contrast ———Auto*

Light

Dark

Changes the

lightness or darkness

of faxes you send.

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

162

Glass ScanSize

———A4

Letter*

Legal/Folio

To fax an A4, Legal

or Folio size

document, you'll

need to change the

Glass Scan Size

setting.

Broadcasting

Manual — — — You can send the

same fax message to

more than one fax

number.

See

Address Book

———

Delayed Fax

———On

Off*

Sets the time of day

in 24 hour format that

delayed faxes will be

sent.

Real Time TX

———On

Off*

Sends a fax without

using the memory.

Polled TX ———On

Off*

Sets up your

machine with a

document to be

retrieved by another

fax machine.

Coverpage Setup

———On

Off*

Automatically sends

a cover page you

have programmed.

Polling RX ———On

Off*

Sets up your

machine to poll

another fax machine.

Overseas Mode

———On

Off*

If you are having

difficulty sending

faxes overseas, set

this to On.

Set New Default

———

Fax Resolution

You can save your

fax settings as the

default settings.

Contrast

Glass ScanSize

Real Time TX

Coverpage Setup

Factory Reset

— — — — You can restore all

fax settings to the

factory settings.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

163

COPY ( ) C

Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page

Quality ——Auto*

Text

Photo

Graph

— You can choose the

Copy resolution for

your type of

document.

See

Enlarge/Reduce

——100%* ——

Enlarge

104% EXE

LTR

141% A5 i A4

200%

You can choose the

enlargement ratio for

the next copy.

Reduce 50%

70% A4 i A5

78% LGL

LTR

83% LGL i A4

85% LTR

EXE

91% Full Page

94% A4 i LTR

97% LTR i A4

You can choose the

reduction ratio for the

next copy.

Custom (25-400%)

— You can enter an

enlargement or

reduction ratio.

Duplex Copy

——Off*

2sidei2side

1sidei2side

LongEdgeFlip

2sidei1side

LongEdgeFlip

1sidei2side

ShortEdgeFlip

2sidei1side

ShortEdgeFlip

— Enables or disables

duplex printing. You

can also choose long

edge or short edge

duplex printing.

Tray Use ——Tray#1 Only

Tray#2 Only

MP Only

MP>T1>T2*

T1>T2>MP

(Tray#2 or T2

appears only if

you installed the

optional paper

tray.)

— Chooses the tray that

will be used for the

copy operation.

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

164

Brightness ——

— Adjusts the

brightness for copies.

See

Contrast ——

— Adjusts the contrast

for copies.

Stack/Sort ——Stack*

Sort

— You can choose to

stack or sort multiple

copies.

Page Layout

——Off(1in1)*

2in1(P)

2in1(L)

2in1(ID)

4in1(P)

4in1(L)

— You can make N in 1

and 2 in 1 ID copies.

Color Adjust

——Red

Adjusts the red color

for copies.

Green

Adjusts the green

color for copies.

Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

-2

-1

-2

-1

-2

-1

-2

-1

Menu and features

165

Color Adjust

(Continued)

——Blue

Adjusts the blue color

for copies.

See

Set New Default

——Quality

Brightness

Contrast

Color Adjust

— You can save your

copy settings as the

default settings.

Factory Reset

— — — — You can restore all

copy settings to the

factory settings.

Favorite Settings

Store Favorite:1 Rename — After you make

changes to the

following settings,

you can store them

as one of your

Favorite settings:

Quality

Enlarge/Reduce

Duplex Copy

Tray Use

Brightness

Contrast

Stack/Sort

Page Layout

Color Adjust

Favorite:2 Rename

Favorite:3 Rename

Rename Favorite:1 Rename — You can rename your

Favorite settings.

Favorite:2 Rename —

Favorite:3 Rename —

Favorite ——Favorite:1

Favorite:2

Favorite:3

— You can apply your

Favorite settings as

the default settings.

Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page

See Advanced User's Guide

The factory settings are shown in Bold with an asterisk.

-2

-1

166

SCAN ( ) C

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Scan to USB

Quality ——

Color 100 dpi

Color 200 dpi

Color 300 dpi

Color 600 dpi

Gray 100 dpi

Gray 200 dpi

Gray 300 dpi

B&W 200 dpi

B&W 200x100 dpi

You can choose the

scan resolution and

file format for your

document.

See

File Type — — (If you chose a

Color or Gray

option in the

Quality setting)

PDF*

PDF/A

Secure PDF

Signed PDF

JPEG

XPS

(If you chose a

B&W option in

the Quality

setting)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

Duplex Scan ——Off*

DuplexScan

:LongEdge

DuplexScan

:ShortEdge

Chooses the duplex

scanning format.

File Name — — — Enter a file name for

the scanned data.

Software User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

167

Scan to USB

(Continued)

Glass ScanSize

——A4

Letter*

Legal/Folio

To scan an A4, Legal

or Folio size

document, you'll

need to change the

Glass Scan Size

setting.

See

File Size ——Small

Middle*

Large

You can choose the

file size for color or

gray scale scanning.

Set New Default

——Quality

File Type

Glass ScanSize

File Size

You can save your

scan to USB settings

as the default

settings.

Factory Reset

— — — You can restore all

scan to USB settings

to the factory

settings.

Scan to Network

(Profile name) Quality —

Color 100 dpi

Color 200 dpi

Color 300 dpi

Color 600 dpi

Gray 100 dpi

Gray 200 dpi

Gray 300 dpi

B&W 200 dpi

B&W 200x100 dpi

You can choose the

scan resolution and

file format for your

document.

File Type — (If you chose a

Color or Gray

option in the

Quality setting)

PDF*

PDF/A

Secure PDF

Signed PDF

JPEG

XPS

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Software User's Guide

The factory settings are shown in Bold with an asterisk.

168

Scan to Network

(Continued)

(Profile name)

(Continued)

File Type

(Continued)

— (If you chose a

B&W option in

the Quality

setting)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

See

Duplex Scan

— Off*

DuplexScan

:LongEdge

DuplexScan

:ShortEdge

Chooses the duplex

scanning format.

Glass ScanSize

— A4

Letter*

Legal/Folio

To scan an A4, Legal

or Folio size

document, you'll

need to change the

Glass Scan Size

setting.

File Size — Small

Middle*

Large

You can choose the

file size for color or

gray scale scanning.

File Name —

BRNXXXXXXXXXX

Estimate

Report

Order sheet

Contract sheet

Check

Receipt

You can choose

preset file names. If

you choose

<Manual>, you can

name the file as you

like.

Scan to FTP

(Profile name) Quality —

Color 100 dpi

Color 200 dpi

Color 300 dpi

Color 600 dpi

Gray 100 dpi

Gray 200 dpi

Gray 300 dpi

B&W 200 dpi

B&W 200x100 dpi

You can choose the

scan resolution and

file format for your

document.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Software User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

169

Scan to FTP

(Continued)

(Profile name)

(Continued)

File Type — (If you chose a

Color or Gray

option in the

Quality setting)

PDF*

PDF/A

Secure PDF

Signed PDF

JPEG

XPS

See

(If you chose a

B&W option in

the Quality

setting)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

Duplex Scan

— Off*

DuplexScan

:LongEdge

DuplexScan

:ShortEdge

Chooses the duplex

scanning format.

Glass ScanSize

— A4

Letter*

Legal/Folio

To scan an A4, Legal

or Folio size

document, you'll

need to change the

Glass Scan Size

setting.

File Size — Small

Middle*

Large

You can choose the

file size for color or

gray scale scanning.

File Name —

BRNXXXXXXXXXX

Estimate

Report

Order sheet

Contract sheet

Check

Receipt

You can choose

preset file names. If

you choose

<Manual>, you can

name the file as you

like.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Software User's Guide

The factory settings are shown in Bold with an asterisk.

170

Scan to E-mail

Manual/

Address Book

Quality —

Color 100 dpi

Color 200 dpi

Color 300 dpi

Color 600 dpi

Gray 100 dpi

Gray 200 dpi

Gray 300 dpi

B&W 200 dpi

B&W 200x100 dpi

You can choose the

scan resolution and

file format for your

document.

See

File Type — (If you chose a

Color or Gray

option in the

Quality setting)

PDF*

PDF/A

Secure PDF

Signed PDF

JPEG

XPS

— (If you chose a

B&W option in

the Quality

setting)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

Duplex Scan

— Off*

DuplexScan

:LongEdge

DuplexScan

:ShortEdge

Chooses the duplex

scanning format.

Glass ScanSize

— A4

Letter*

Legal/Folio

To scan an A4, Legal

or Folio size

document, you'll

need to change the

Glass Scan Size

setting.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Software User's Guide

The factory settings are shown in Bold with an asterisk.

Menu and features

171

Scan to E-mail

(Continued)

Manual/

Address Book

(Continued)

File Size — Small

Middle*

Large

You can choose the

file size for color or

gray scale scanning.

See

Number of

Destinations

— — You can add multiple

destination E-mail

addresses.

Set New Default

— Quality

File Type

Glass ScanSize

File Size

You can save your

scan to E-mail

settings as the

default settings.

Factory Reset

— — You can restore all

scan to E-mail

settings to the factory

settings.

Scan to PC

E-mail — — — You can scan a black

& white or a color

document into your

E-mail application.

Image — — — You can scan a color

picture into your

graphics application.

OCR — — — You can have your

text document

converted to an

editable text file.

File — — — You can scan a black

& white or a color

document into your

computer.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Software User's Guide

The factory settings are shown in Bold with an asterisk.

172

Other Functions C

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Direct Print

(Select File)

Print Settings

(Copy Pages

(001–999))

Paper Size A4

Letter*

Legal

Executive

A5 L

Folio

Sets the paper size

when printing directly

from the USB flash

memory drive.

Paper Type Thin

Plain*

Thick

Thicker

Recycled Paper

Glossy

Sets the print media

type when printing

directly from the USB

flash memory drive.

Multiple Page

1in1*

2in1

4in1

9in1

16in1

25in1

1 in 2x2 pages

1 in 3x3 pages

1 in 4x4 pages

1 in 5x5 pages

Sets the page layout

when printing

multiple pages

directly from the USB

Flash memory drive.

Orientation

Portrait*

Landscape

Sets the page

orientation when

printing directly from

the USB Flash

memory drive.

Duplex Off*

Long Edge

Short Edge

Chooses the duplex

print format when

print directly from the

USB Flash memory

drive.

See Software User's Guide

The factory settings are shown in Bold with an asterisk.

The Direct Print button on the LCD becomes active when a USB flash memory drive is connected

to the USB direct interface.

Menu and features

173

Direct Print

(Continued)

(Select File)

(Continued)

Print Settings

(Copy Pages

(001–999))

(Continued)

Collate On*

Off

Enables or disables

page collation when

printing directly from

the USB Flash

memory drive.

Tray Use Auto*

MP Only

Tray#1 Only

Tray#2 Only

(Tray#2 Only

appears only if

you installed the

optional paper

tray.)

Chooses the tray

when printing directly

from the USB Flash

memory drive.

Print Quality

Normal*

Fine

Sets the print quality

option when printing

directly from the USB

Flash memory drive.

PDF Option Document*

Document&Markup

Document&Stamps

Sets the USB direct

print setting whether

to print comments

(Markup) or stamps

in the PDF file along

with the text.

Index Print — — — You can print a

thumbnail page.

Default Settings

Paper Size — A4

Letter*

Legal

Executive

A5 L

Folio

Sets the default

paper size when

printing directly from

the USB flash

memory drive.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Software User's Guide

The factory settings are shown in Bold with an asterisk.

The Direct Print button on the LCD becomes active when a USB flash memory drive is connected

to the USB direct interface.

174

Direct Print

(Continued)

Default Settings

(Continued)

Paper Type — Thin

Plain*

Thick

Thicker

Recycled Paper

Glossy

Sets the default

media type when

printing directly from

the USB flash

memory drive.

Multiple Page

— 1in1*

2in1

4in1

9in1

16in1

25in1

1 in 2x2 pages

1 in 3x3 pages

1 in 4x4 pages

1 in 5x5 pages

Sets the default page

style when printing

multiple pages

directly from the USB

Flash memory drive.

Orientation

— Portrait*

Landscape

Sets the default page

orientation when

printing directly from

the USB Flash

memory drive.

Collate — On*

Off

Enables or disables

default page collation

when printing directly

from the USB Flash

memory drive.

Print Quality

— Normal*

Fine

Sets the default print

quality option when

printing directly from

the USB Flash

memory drive.

PDF Option — Document*

Document&Markup

Document&Stamps

Sets the default USB

direct print setting

whether to print

comments (Markup)

or stamps in the PDF

file along with the

text.

Index Print

— Simple*

Details

Sets the default index

print option, simple

format or details.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Software User's Guide

The factory settings are shown in Bold with an asterisk.

The Direct Print button on the LCD becomes active when a USB flash memory drive is connected

to the USB direct interface.

Menu and features

175

Secure Print

(Select User) (Select Secure

Print Job)

Password: Print

Delete

You can print data

saved in the memory

drive when you enter

your four-digit

password.

(The Secure Print

button on the LCD

becomes active

when there is secure

data.)

See

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

See Software User's Guide

The factory settings are shown in Bold with an asterisk.

The Direct Print button on the LCD becomes active when a USB flash memory drive is connected

to the USB direct interface.

176

Entering text C

When you are setting certain menu selections, you may need to enter text into the machine.

Press repeatedly to choose between letters, numbers or special characters. Press to

change between upper case and lower case.

Inserting spaces

To enter a space, press the space key button or c.

Making corrections

If you entered an incorrect character and want to change it, use the arrow buttons to move the

cursor under the incorrect character. Then press . Enter the correct character. You can also

insert letters by moving the cursor and entering a character.

Note

• The characters available may differ depending on your country.

• The keyboard layout may differ depending on the function you are setting.

177

General D

Note

This chapter provides a summary of the machine’s specifications. For additional specifications

visit http://www.brother.com/

for details.

Specifications D

Printer Type Laser

Print Method Electrophotography by semiconductor laser beam scanning

Memory Capacity 256 MB

LCD (liquid crystal

display)

Touchscreen 5 in. (12.6 cm) Color LCD

Power Source 110 - 120 V AC 50/60 Hz

Power Consumption

Peak: 1200 W

Copying (Average):

Approx. 615 W

Sleep (WLAN: On)

(Average):

Approx. 10 W

Deep Sleep (Average): Approx. 1.8 W

Ready (Average): Approx. 75 W

Measured diagonally

USB connection to PC

When making a copy from one sheet

Dimensions

Weight With Consumables: 62.8 lb (28.5 kg)

19.3 in.

(490 mm)

20.7 in.

(526 mm)

20.9 in.

(530 mm)

178

Noise level Sound power

Operating

(Colour Printing):

WAd = 6.94 B (A)

Operating

(Monochrome Printing):

WAd = 6.88 B (A)

Ready: L

WAd = 4.8 B (A)

Sound pressure

Operating (Printing): L

PAm = 57 dB (A)

Ready: L

PAm = 33 dB (A)

Temperature Operating: 50 °F to 90.5 °F (10 to 32.5 °C)

Storage: 32 °F to 104 °F (0 to 40 °C)

Humidity Operating: 20 to 80% (without condensation)

Storage: 10 to 90% (without condensation)

ADF (automatic document

feeder)

Up to 50 pages (Staggered) 20 lb (80 g/m

)

Specifications

179

Document Size D

Document Size

(Single-sided)

ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)

ADF Length: 5.8 to 14 in. (147.3 to 356.0 mm)

Scanner Glass

Width:

Max. 8.5 in. (215.9 mm)

Scanner Glass

Length:

Max. 14.0 in. (355.6 mm)

Document Size

(2-sided (Duplex))

ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)

ADF Length: 5.8 to 14 in. (147.3 to 356.0 mm)

180

Print media D

Paper Input Paper Tray

 Paper Type: Plain Paper, Thin Paper or Recycled Paper

 Paper Size: Letter, A4, B5 (ISO/JIS), A5, A5 (Long

Edge), B6 (ISO), A6, Executive, Legal and

Folio

 Paper Weight:

16 to 28 lb (60 to 105 g/m

)

 Maximum Paper Tray

Capacity:

Up to 250 sheets of 20 lb (80 g/m

)

Plain Paper

Multi-purpose tray (MP tray)

 Paper Type:

Envelope, Env. Thin, Env. Thick, Labels

Glossy Paper, Thin Paper, Thick Paper,

Thicker Paper, Recycled Paper,

Bond Paper or Plain Paper

 Paper Size: Width: 2.75 to 8.5 in. (69.8 to 216 mm)

Length: 4.57 to 16 in.

(116.0 to 406.4 mm)

 Paper Weight:

16 to 43 lb (60 to 163 g/m

)

 Maximum Paper Tray

Capacity:

Up to 50 sheets of 20 lb (80 g/m

) Plain

Paper

Paper Tray 2 (option)

 Paper Type: Plain Paper, Thin Paper or Recycled Paper

 Paper Size: Letter, A4, B5 (ISO/JIS), A5, B6 (ISO),

Executive, Legal and Folio

 Paper Weight:

16 to 28 lb (60 to 105 g/m

)

 Maximum Paper Tray

Capacity:

Up to 500 sheets of 20 lb (80 g/m

)

Plain Paper

Paper Output Face-Down Output Tray Up to 150 sheets (face down print delivery

to the Face down output tray)

Face-Up Output Tray One sheet (face up print delivery to the

Face up output tray)

Specifications

181

For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine

to avoid the possibility of smudging.

Duplex

Printing

 Manual Duplex: Yes

 Automatic Duplex: Yes

 Paper Size

(Automatic Duplex):

Letter, Legal and Folio

 Paper Weight

(Automatic Duplex):

16 to 28 lb (60 to 105 g/m

)

 Paper Type

(Automatic Duplex):

Plain Paper, Thin Paper, Recycled Paper

or Glossy Paper

182

Fax D

‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications

and printed materials are subject to change without prior notice.

Black & White only

Compatibility ITU-T Super Group 3

Modem Speed Automatic Fallback: 33,600 bps

2-sided (Duplex) Print

Receiving

Yes

Automatic 2-sided (Duplex)

Sending

Yes (from ADF)

Scanning Width Max. 8.2 in. (208 mm)

Printing Width Max. 8.2 in. (208 mm)

Gray Scale 8 bit/256 levels

Resolution Horizontal: 203 dot/in. (8 dot/mm)

Vertical

 Standard: 98 line/in. (3.85 line/mm) (Mono)

196 line/in. (7.7 line/mm) (Color)

 Fine: 196 line/in. (7.7 line/mm) (Mono)

196 line/in. (7.7 line/mm) (Color)

 Photo: 196 line/in. (7.7 line/mm) (Mono)

 Superfine: 392 line/in. (15.4 line/mm) (Mono)

One Touch Dial 40 (20 × 2)

Speed Dial 300 stations

Groups Up to 20

Broadcasting 390 stations

Automatic Redial Yes, 1 time after 5 minutes

Memory Transmission

Up to 500

pages

Out of Paper Reception

Up to 500

pages

Specifications

183

Copy D

Color/Mono Yes/Yes

Copy Width Max. 8.3 in. (210 mm)

Automatic 2-sided (Duplex)

Copy

Yes (from ADF)

Multiple Copies Stacks or Sorts up to 99 pages

Reduce/Enlarge 25% to 400% (in increments of 1%)

Resolution Up to 1200 × 600 dpi

First Copy Out Time

(Monochrome)

Less than 19 seconds (from Ready mode and standard tray)

First Copy Out Time (Color) Less than 21 seconds (from Ready mode and standard tray)

184

Scanner D

For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.

Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows

XP, Windows Vista

and Windows

(resolution up to 19200 × 19200 dpi can be chosen by using the scanner utility)

Color/Mono Yes/Yes

TWAIN Compliant

Yes (Windows

2000 Professional/Windows

XP/

Windows

XP Professional x64 Edition/Windows Vista

Windows

Mac OS X 10.4.11 – 10.6.x

WIA Compliant

Yes (Windows

XP/Windows Vista

/Windows

ICA Compliant Yes (Mac OS X 10.6.x)

Color Depth 48 bit internal / 24 bit external color

Resolution

Up to 19200 × 19200 dpi (interpolated)

Up to 1200 × 2400 dpi (optical) (from Scanner Glass)

Up to 1200 × 600 dpi (optical) (from ADF)

Scanning Width Max. 8.3 in. (210 mm)

Automatic 2-sided

(Duplex) Scanning

Yes (from ADF)

Gray Scale 256 levels

Specifications

185

Printer D

The print speed may vary depending on the type of document you print.

Automatic 2-sided

(Duplex) Print

Yes

Emulations

PCL6, BR-Script3 (PostScript

3™)

Resolution 600 dpi × 600 dpi, 2400 dpi (2400 × 600) quality

Print Speed

(Monochrome Duplex)

Up to 14 sides/minute (7 sheets/minute)

(Letter size)

Print Speed

(Color Duplex)

Up to 14 sides/minute (7 sheets/minute)

(Letter size)

Print Speed

(Monochrome)

Up to 30 pages/minute (Letter size)

Print Speed

(Color)

Up to 30 pages/minute (Letter size)

First Print Out Time

(Monochrome)

Less than 16 seconds (from Ready mode and standard tray)

First Print Out Time

(Color)

Less than 16 seconds (from Ready mode and standard tray)

186

Interfaces D

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a

USB 1.1 interface.

Third party USB ports are not supported.

See Network (LAN) on page 192 and the Network User's Guide for detailed network specifications.

USB It is recommended you use a USB 2.0 cable (Type A/B) that is no

more than 6 feet (2 meters) long.

Ethernet

Use an Ethernet UTP cable category 5 or greater.

Wireless LAN

IEEE 802.11 b/g (Infrastructure / Ad-hoc Mode)

Specifications

187

Direct Print feature D

PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.

Compatibility

PDF version 1.7

, JPEG, Exif + JPEG, PRN (created by Brother

printer driver), TIFF (scanned by all Brother MFC or DCP models),

PostScript

3™ (created by Brother BR-Script 3 printer driver), XPS

version 1.0.

Interface USB direct interface

188

Scan to USB feature D

File formats Black and white

TIFF, PDF, PDF/A, Secure PDF, Signed PDF

Color and Gray document

JPEG, PDF, PDF/A, Secure PDF, Signed PDF, XPS

Specifications

189

Computer requirements D

Minimum System Requirements and Supported PC Software Functions

Computer Platform &

Operating System

Version

Processor

Minimum Speed

Minimum

RAM

Recommended

RAM

Hard Disk Space

to install

Supported

Software

Functions

Supported

Interface

For

Drivers

For

Applications

Windows

Operating

System

Windows

2000

Professional

Intel

Pentium

or equivalent

64 MB 256 MB 150 MB 500 MB Printing,

PC-Fax

Scanning

USB,

10/100

Base Tx

(Ethernet),

Wireless

802.11 b/g

Windows

Home

Windows

Professional

128 MB

Windows

Professional

x64

Edition

64-bit (Intel

64 or

AMD64)

supported CPU

256 MB 512 MB

Windows

Vista

®26

Intel

Pentium

or equivalent

64-bit (Intel

64 or

AMD64)

supported CPU

512 MB 1 GB 500 MB 1.2 GB

Windows

Intel

Pentium

or equivalent

64-bit (Intel

64 or

AMD64)

supported CPU

1 GB

(32-bit)

2 GB

(64-bit)

1 GB

(32-bit)

2 GB

(64-bit)

650 MB

190

Internet Explorer

6.0 or greater.

For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.

Third party USB ports are not supported.

PC-Fax supports black and white only. (Letter/A4 size)

PaperPort™ 11SE supports Microsoft

SP4 or higher for Windows

2000. (Available from the Internet)

PaperPort™ 12SE supports Microsoft

SP3 or higher for Windows

XP and SP2 or higher for Windows Vista

and

Windows

For the latest driver updates, visit http://solutions.brother.com/.

All trademarks, brand and product names are property of their respective companies.

Windows

Server

2003

(print only

via

network)

Intel

Pentium

III

or equivalent

256 MB 512 MB 50 MB N/A Printing 10/100

Base Tx

(Ethernet),

Wireless

802.11 b/g

Windows

Server

2003 x64

Edition

(print only

via

network)

64-bit (Intel

64 or

AMD64)

supported CPU

Windows

Server

2008

(print only

via

network)

Intel

Pentium

or equivalent

64-bit (Intel

64 or

AMD64)

supported CPU

512 MB 2 GB

Windows

Server

2008 R2

(print only

via

network)

64-bit (Intel

64 or

AMD64)

supported CPU

Macintosh

Operating

System

Mac OS X

10.4.11

10.5.x

PowerPC

G4/G5

Intel

Core™

Processor

512 MB 1 GB 80 MB 400 MB Printing,

PC-Fax

Send

Scanning

USB,

10/100

Base Tx

(Ethernet),

Wireless

802.11 b/g

Mac OS X

10.6.x

Intel

Core™

Processor

1 GB 2 GB

Minimum System Requirements and Supported PC Software Functions

Computer Platform &

Operating System

Version

Processor

Minimum Speed

Minimum

RAM

Recommended

RAM

Hard Disk Space

to install

Supported

Software

Functions

Supported

Interface

For

Drivers

For

Applications

Specifications

191

Consumable items D

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

Drum yield is approximate, and may vary by type of use.

Approx. yield is based on Letter or A4 single-sided pages.

Toner Cartridge Life Starter Toner Cartridge:

Black Approx. 2,500 pages

(Letter or A4)

Cyan, Magenta, Yellow Approx. 1,500 pages

(Letter or A4)

Standard Toner Cartridge:

TN-310BK (Black): Approx. 2,500 pages

(Letter or A4)

TN-310C (Cyan): Approx. 1,500 pages

(Letter or A4)

TN-310M (Magenta): Approx. 1,500 pages

(Letter or A4)

TN-310Y (Yellow): Approx. 1,500 pages

(Letter or A4)

High Capacity Toner Cartridge:

TN-315BK (Black): Approx. 6,000 pages

(Letter or A4)

TN-315C (Cyan): Approx. 3,500 pages

(Letter or A4)

TN-315M (Magenta): Approx. 3,500 pages

(Letter or A4)

TN-315Y (Yellow): Approx. 3,500 pages

(Letter or A4)

Drum Unit DR-310CL Approx. 25,000 pages

(Letter or A4)

Belt Unit BU-300CL Approx. 50,000 pages

(Letter or A4)

Waste Toner Box WT-300CL Approx. 50,000 pages

(Letter or A4)

192

Network (LAN) D

Note

For details about the full Network specifications, see Network User's Guide.

See Computer requirements on page 189.

BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.

LAN You can connect your machine to a network for Network Printing,

Network Scanning, PC-Fax Send, PC-Fax Receive (Windows

only)

and Remote Setup

. Also included is Brother BRAdmin Light

Network Management software.

Security Protocols

 Wired APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS,

SMTP, POP), SNMP v3, 802.1x (EAP-MD5, EAP-FAST, PEAP,

EAP-TLS, EAP-TTLS), Kerberos

 Wireless APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS,

SMTP, POP), SNMP v3

Wireless Network

Security

WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES), 802.1x

(LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS)

Wireless Network

Setup Support Utility

AOSS™ Yes

WPS Yes

193

Accessories and supplies .......................... ii

ADF (automatic document feeder)

using

.....................................................26

Answering machine (TAD)

connecting

............................................41

Apple Macintosh

See Software User’s Guide.

Automatic

fax receive

............................................34

easy receive

.......................................36

fax redial

...............................................45

Belt unit

replacing

...............................................86

Brother

accessories and supplies

........................ ii

Brother numbers

...................................... i

Customer Service

....................................i

FAQs (frequently asked questions)

.........i

product support

........................................i

service centers

......................................... i

warranties

.................................... iv, v, vii

Cleaning

corona wires

.........................................74

Connecting

external TAD (answering machine)

.......40

external telephone

................................42

Consumable items

...................... 64, 65, 66

Control panel overview

.............................. 6

ControlCenter2 (for Macintosh)

See Software User’s Guide.

ControlCenter4 (for Windows

)

See Software User’s Guide.

Cordless telephone (non-Brother)

............42

Custom Ringing

.......................................38

Data Ident-A-Call ..................................... 38

Dialing

a pause

................................................ 46

automatic fax redial

.............................. 45

manual

................................................. 44

one touch

............................................. 44

speed dial

............................................. 44

using the Search

.................................. 45

Direct print

............................................... 54

Direct key

............................................. 55

specification

....................................... 187

Distinctive ring

......................................... 38

choosing ring pattern

............................ 39

setting ring pattern

............................... 39

turning off

............................................. 40

Document

how to load

.....................................26, 27

Drum unit

cleaning

................................................ 74

replacing

............................................... 79

Envelopes ............................. 14, 21, 22, 24

Equalization

........................................... 130

Error messages on LCD

.......................... 99

Comm. Error

......................................... 99

No Paper

............................................ 102

Out of Memory

................................... 103

Print Unable XX

.................................. 103

Scan Unable XX

................................. 105

Extension telephone, using

..................... 43

External telephone, connecting

............... 42

Index

194

Fax codes

changing

...............................................43

fax receive code

....................................43

telephone answer code

.........................43

Fax, stand-alone

receiving

................................................32

easy receive

.......................................36

from extension telephone

...................43

ring delay, setting

...............................35

telephone line interference

...............130

sending

.................................................28

telephone line interference

...............130

Fax/Tel mode

answering at extension telephones

.......43

easy receive

..........................................36

F/T ring time (double-ring)

....................35

fax receive code

....................................43

ring delay

..............................................35

telephone answer code

.........................43

Folio

.................................................. 18, 22

Gray scale ..................................... 182, 184

HELP

LCD messages

...................................140

Menu Table

.........................................141

Hook key

............................................. 7, 42

Ident-A-Call ..............................................38

Ident-A-Ring

.............................................38

Jacks

EXT

external telephone

.............................42

TAD (answering machine)

.................40

Labels ...................................12, 21, 22, 25

LCD (liquid crystal display)

................ 6, 140

Machine information

how to reset the machine

................... 139

reset functions

.................................... 138

serial number

...................................... 138

Macintosh

See Software User’s Guide.

Maintenance, routine

replacing

belt unit

.............................................. 86

drum unit

........................................... 79

toner cartridge

................................... 68

waste toner box

................................. 92

Manual

dialing

................................................... 44

receive

............................................32, 34

Menu Table

........................................... 141

Mode, entering

copy

...................................................... 53

fax

......................................................... 28

scan

........................................................ 6

Multi-line connections (PBX)

................... 41

Network

faxing

See Software User’s Guide.

printing

See Network User’s Guide.

scanning

See Software User’s Guide.

One touch

changing

............................................... 51

setting up

.............................................. 48

using

..................................................... 44

Out of Memory message

....................... 103

195

Paper .............................................. 21, 180

how to load

...........................................10

in paper tray

.......................................10

in the multi-purpose tray

....................12

recommended

................................ 21, 22

size

................................................ 18, 21

tray capacity

..........................................22

type

................................................ 18, 21

PaperPort™ 12SE with OCR

See Software User’s Guide and Help in the

PaperPort™ 12SE application to access

How-to-Guides.

PC-Fax

See Software User’s Guide.

Personalized Ring

....................................38

Presto! PageManager

See Software User's Guide. See also Help

in the Presto! PageManager application.

difficulties

................................... 121, 125

drivers

.................................................185

quality

........................................ 127, 131

resolution

............................................185

specifications

......................................185

Printing

See Software User’s Guide.

Programming your machine

...................140

Quality

printing

....................................... 127, 131

Quick dial

.................................................48

Group dial

changing

............................................51

One Touch dial

changing

............................................51

custom scan profile

............................48

setting up

...........................................48

using

..................................................44

..................................................45

Speed Dial

changing

............................................51

custom scan profile

............................50

setting up

...........................................50

using

..................................................44

Redial/Pause key ..............................45, 46

Remote setup

See Software User’s Guide.

Replacing

belt unit

................................................. 86

drum unit

.............................................. 79

toner cartridge

...................................... 68

waste toner box

.................................... 92

Reports

Transmission Verification

..................... 30

Resolution

copy

.................................................... 183

fax (standard, fine, superfine,

photo)

................................................. 182

.................................................... 185

scan

.................................................... 184

Ring delay, setting

................................... 35

RingMaster

.............................................. 38

Scanner glass

using

..................................................... 27

Scanning

See Software User’s Guide.

Serial number

how to find

See inside front cover

Service centers

............................................i

SimpleBiz Fax & Alternate Number

Ringing

.................................................... 38

Smart Ring

.............................................. 38

Speed dial

changing

............................................... 51

setting up

.............................................. 50

using

..................................................... 44

196

TAD (telephone answering device),

external

............................................. 32, 34

connecting

...................................... 40, 41

recording OGM

.....................................41

Teen Ring

................................................38

Telephone line

connections

...........................................41

difficulties

............................................121

interference

.........................................130

multi-line (PBX)

.....................................41

Text, entering

.........................................176

Toner cartridge

replacing

...............................................68

Troubleshooting

.....................................121

document jam

............................ 108, 109

error messages on LCD

........................99

if you are having difficulty

copy quality

......................................124

incoming calls

..................................124

network

............................................128

paper handling

.................................127

print quality

.............................. 127, 131

printing

.................................... 121, 125

receiving faxes

.................................122

scanning

...........................................126

sending faxes

...................................124

software

...........................................126

telephone line

...................................130

maintenance messages on LCD

...........99

paper jam

.......... 110, 111, 112, 114, 118

Voice Mail ................................................37

VoIP

.......................................................130

Warranties

Canada

..................................................vii

Notice-Disclaimer

...................................iv

USA

.........................................................v

Waste toner box

replacing

............................................... 92

Windows

See Software User’s Guide.

Wireless Network

See Quick Setup Guide and Network

User’s Guide.

World Wide Web

.........................................i

EQUIPMENT ATTACHMENT LIMITATIONS

(Canada only)

NOTICE

This product meets the applicable Industry Canada technical specifications.

NOTICE

The Ringer Equivalence Number is an indication of the maximum number of devices allowed to

be connected to a telephone interface. The termination on an interface may consist of any

combination of devices subject only to the requirement that the sum of the RENs of all the devices

does not exceed five.

Brother International Corporation

100 Somerset Corporate Boulevard

P.O. Box 6911

Bridgewater, NJ 08807-0911 USA

Brother International Corporation (Canada) Ltd.

1 rue Hôtel de Ville,

Dollard-des-Ormeaux, QC, Canada H9B 3H6

Visit us on the World Wide Web

http://www.brother.com/

This machine is approved for use in the country of purchase only. Local Brother companies or their

dealers will only support machines purchased in their own countries.

Brother MFC-9970CDW

Product's Documents

User Manual

Specifications

Brother MFC-9970CDW Questions and Answers

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