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9-1-1 Call
1. Push the 9-1-1 Call button on the rearview mirror.
NOTE: In case the 9-1-1 Call button is pushed in error,
there will be a 10 second delay before the 9-1-1 Call system
initiates a call to a 9-1-1 operator. To cancel the 9-1-1 Call
connection, push the 9-1-1 Call button on the rearview
mirror or press the cancellation button on the device
screen. Termination of the 9-1-1 Call will turn off the green
LED light on the rearview mirror.
2. The LED light located between the ASSIST and 9-1-1
buttons on the Rearview Mirror will turn green once a
connection to a 9-1-1 operator has been made.
3. Once a connection between the vehicle and a 9-1-1
operator is made, the 9-1-1 Call system may transmit the
following important vehicle information to a 9-1-1 op-
erator:
• Indication that the occupant placed a 9-1-1 Call.
• The vehicle brand.
• The last known GPS coordinates of the vehicle.
4. You should be able to speak with the 9-1-1 operator
through the vehicle audio system to determine if addi-
tional help is needed.
WARNING!
ALWAYS obey traffic laws and pay attention to the
road. Some Uconnect Access services, including 9-1-1
and Assist, will NOT work without an operable
1X(voice/data) or 3G(data) network connection.
NOTE:
• Your vehicle may be transmitting data as authorized
by the subscriber.
• Once a connection is made between the vehicle’s 9-1-1
Call system and the 9-1-1 operator, the 9-1-1 operator
may be able to open a voice connection with the
vehicle to determine if additional help is needed. Once
the 9-1-1 operator opens a voice connection with the
vehicle’s 9-1-1 Call system, the operator should be able
to speak with you or other vehicle occupants and hear
sounds occurring in the vehicle. The vehicle’s 9-1-1
Call system will attempt to remain connected with the
9-1-1 operator until the 9-1-1 operator terminates the
connection.
5. The 9-1-1 operator may attempt to contact appropriate
emergency responders and provide them with impor-
tant vehicle information and GPS coordinates.
106 UNDERSTANDING THE FEATURES OF YOUR VEHICLE
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