User Manual Samsung RS64T5F01B4/SA 616L Family Hub™ Side by Side Smart Refrigerator

Samsung RS64T5F01B4/SA 616L Family Hub™ Side by Side Smart Refrigerator - Use Manual - Use Guide PDF.
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• User Manual - (English)
• User manual - (Vietnamese)

Table of contents

• Refrigerator at a glance
• Operations
• Maintenance
• Troubleshooting

User Manual for Refrigerator

Refrigerator at a glance

The actual appearance of your refrigerator may differ, depending on the model and the country.

Normal models

Dispenser-featured models

01 Freezer shelves

02 Multipurpose freezer bin

03 Dried food and meat storage drawer

04 Refrigerator bin

05 Refrigerator shelves

06 Vegetable drawer

07 Multipurpose drawer

08 Ice maker bucket **

09 Water tank *

10 Wine rack *

11 Dairy bin

12 Lower freezer bin *

13 Lower refrigerator bin *

14 Deodorizer filter *

15 Freezer guard *

16 Inner-view camera *

* Applicable models only

** Dispenser models only

Operations

User interface

NOTE

• For more information about other menus and apps available on the Refrigerator app. See the Online manual of your refrigerator.

• The content of apps and widgets, or their design is subject to change or support may be discontinued without notice, depending on the content provider’s policy.

• Children’s use of the refrigerator’s functions, apps, and services must be supervised by adults.

• Underage transactions with the services must be supervised by adults.

01 Home screen

02 Soft buttons

01 Home screen

01 Apps & Widgets

• Tap a desired app or widget to launch it.

• Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid. When you move the app or widget to a new grid location, the location turns grey if it is available. If it is not available, it turns red.

• You can add an app or widget that has been removed from the Apps list.

02 Status bar

• Displays the status of various functions.

(Refer to the following Icon descriptions table.)

Icon descriptions

02 Soft buttons

01 Bixby

- Tap to use Bixby.

02 Task Manager

- Tap to open the Task Manager.

- See the Task Manager section for details.

03 Home

- Tap to open the Home screen.

04 Return

- Tap to return to the previous screen.

05 Notification

- Tap to display the Quick Panel.

06 Hide/Show

- Tap to hide or show Soft buttons.

- The Hide/Show button only appears when an app is active.

Fridge Manager

On the Home screen, tap the Fridge Manager app.

• You can set the desired temperature or modes for each compartment.

• For more detailed information on the Fridge Manager app, check the online manual.

• To access the online manual from your Family Hub refrigerator, tap Setting > Help & Contact Us > Online Manual.

Display reset (applicable models only)

If you encounter an abnormal symptom on the display, try resetting the display. This may solve the symptom.

1. Open the fridge door and locate the switch cover on the top right corner of the door.

2. Push up the cover to reveal the power switch.

3. Turn the switch off and turn it on again.

4. Reinsert the switch cover to the end until you hear a clicking sound.

SmartThings

Installation

Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device.

NOTE

• The SmartThings app is not available for some tablet and iPad and some smartphone.

- Support that [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size)

- Support that [iOS] 10.0 or higher/iPhone 6 or higher.

• For improved performance, the SmartThings app is subject to change without notice or discontinued support according to the manufacturer’s policy.

• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or non-standard Wi-Fi authentication protocols are not supported.

• Wireless networks may be affected by the surrounding wireless communication environment.

• If your Internet service provider has registered the MAC address of your PC or modem for identification, your Samsung Smart Refrigerator may fail to connect to the Internet. If this happens, contact your Internet service provider for technical assistance.

• The firewall settings of your network system may prevent your Samsung Smart Refrigerator from accessing the Internet. Contact your Internet service provider for technical assistance. If this symptom continues, contact a local Samsung service center or retailer.

• To configure the wireless access point (AP) settings, see the user manual of the AP (router).

• Samsung Smart Refrigerators support both IEEE 802.11 b/g/n (2.4 GHz) and 802.11 a/n/ac (5 GHz) protocols. (IEEE 802.11 n and 802.11 ac are recommended.)

• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart Refrigerators.

Samsung account

You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.

Getting started

Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below.

If a pop-up appears saying that a new device has been found, tap ADD NOW.

If a pop-up doesn’t appear, tap the + button, and then select the device you want to connect from the list of available devices.

If your device isn’t in the list of available devices, tap Supported Devices, select the device type (Refrigerator), and then select the specific device model.

Follow the instructions in the app to set up your device. Once setup is complete, your refrigerator will appear as a “card” on your Devices screen.

Refrigerator app

Integrated control

You can monitor and control your refrigerator at home and on the go.

• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the bottom of the Dashboard, and then tap the refrigerator “card” to open the Refrigerator page.

• Check the operation status or notifications related to your refrigerator, and then change options or settings if necessary.

NOTE Some options or settings of the refrigerator may not be available for remote control.

Refrigerator settings

Recommendations for voice recognition

For the voice recognition function, there is a built-in microphone at the top of the refrigerator’s display. To use the voice recognition function:

• Stand no more than 3 feet (1 meter) from the refrigerator and speak loudly and clearly towards the built-in microphone.

• Speak at a regular pace. Reduce ambient noises, such as noises from a living-room TV.

NOTE The voice recognition function may not work if you stand more than 3 feet (1 meter) away or if you speak too softly.

Samsung Family Hub

Installation

Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung Family Hub”. Download and install the Samsung Family Hub app provided by Samsung Electronics to your smart device.

NOTE

• The Samsung Family Hub app is not available for some tablet and iPad and some smartphone.

- support that [Android] OS 6.0 or higher(mimimum 2 GB RAM Size)

- support that [iOS]10.0 or higher/iPhone 6 or higher.

• For improved performance, the Samsung Family Hub app is subject to change without notice. Support may be discontinued according to the manufacturer’s policy.

• Wireless networks may be affected by the surrounding wireless communication environment.

• If your Internet service provider has registered the MAC address of your PC or modem for identification, your Samsung Smart Refrigerator may fail to connect to the Internet. If this happens, contact your Internet service provider for technical assistance.

• The firewall settings of your network system may prevent your Samsung Smart Refrigerator from accessing the Internet. Contact your Internet service provider for technical assistance. If this symptom continues, contact a local Samsung service center or retailer.

Samsung account

You are required to register your Samsung account to use the Samsung Family Hub app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.

NOTE

To connect your smartphone and the refrigerator, register your Samsung account in Settings Profile

SMART GRID Function (Demand Response) (applicable models only)

When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest.

NOTE

• You can deactivate the SMART GRID (Demand Response) function at any time using the Peak Demand Off function.

• To use the SMART GRID (Demand Response) function, you need a separate contract with your electric utility company.

In addition, to use the Smart Grid (Demand Response) function, you must register for the service with your electric company. The company must have an EMS (Energy Management System) that supports SEP (Smart Energy profile).

Using the SMART GRID (Demand Response) Function

This feature monitors energy prices and demand information from your utility company and sends notifications to the refrigerator to run high energy consuming tasks during off-peak times when electricity costs and demand are lower.

If the refrigerator receives a control signal from the utility company, the refrigerator will display the DAL (L3) ~ TALR (L4) levels on the refrigerator display and control the power consumption according to the level.

[Exception condition] The DAL and TALR control signals from a utility company work as long as product performance is maintained.

If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR), the refrigerator will operate in Delay Appliance Load (Display:L3) or Temporary Appliance Load Reduction (Display:L4) mode.

• Delay Appliance Load (L3): The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period. This function controls functions that consume a lot of energy such as adjusting the Cooling system, running the defrost cycle, and making ice.

- When the refrigerator operates in DAL (L3) mode, “L3” is displayed on the refrigerator display.

- DAL mode is automatically deactivated after it lasts for the amount of time stipulated by the DAL signal (max. 4.5 hours) or when the Peak Demand Off key is pressed.

• Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period. This function reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and making ice.

- When the refrigerator operates in TALR (L4) mode, “L4” is displayed on the refrigerator display.

- TALR (L4) mode is automatically deactivated after it lasts for the received duration (max. 15 minutes), or when the Peak Demand Off key is pressed. The mode is immediately deactivated and the refrigerator returns to the normal state when the door is opened or closed, or the dispenser is used.

To check the MAC address

1. Tap the Settings icon on the Home screen.

2. Scroll down to and open About Family Hub.

3. The screen displays (among others) the Wi-Fi MAC address.

Peak Demand Off (Override mode)

When you want the refrigerator to ignore the SMART GRID (Demand Response) signal from the utility company, you can activate Peak Demand Off (Override mode).

When you activate Peak Demand Off (Override mode), the refrigerator ignores the SMART GRID (Demand Response) signal and is not controlled by the utility company.

Activating and deactivating Peak Demand Off (Override mode)

1. Tap the Fridge Manager icon on the Home screen.

2. Open the Fridge Settings menu on the bottom of the screen.

3. Open the Demand Response menu.

4. Turn the Peak Demand Off (Override mode) on and off. Tap and drag the button to activate or deactivate “Demand Off”.

NOTE

• Alternatively, you can activate or deactivate Peak Demand Off (Override mode) using the SmartThings app and the Energy Management function. See the next page.

Using the Energy Management Function

The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience.

NOTE

• To use the Energy Management refrigerator functions, you have to install the corresponding app first.

1. Operational Status

- You can check the DR and Peak Demand Off (Override mode) status.

2. Energy Consumption Reporting

- Shows the accumulated power consumption. Power consumption data is updated every 10 minutes.

NOTE The energy consumption report may differ from the power consumption specifications of the product depending on the operating environment and the stored food.

3. Delay Defrost Capability

- The Delay Defrost Capability function saves energy by delaying the defrost operation to a time specified by the user. You can configure the time. and this function will save energy during the specified period in a 24 hour cycle. If the time is not set, the function works with the default time settings. The default time settings are below:

- 6 am to 10 am: 1st. November ~ 30th. April

- 3 pm to 7 pm: 1st. May ~ 31th. October

To change the time setting for the Delay Defrost Capability

You can change the time setting for the Delay Defrost Capability on the app.

Provision for Open Access to the Connected Product Requirements

1. SGIP Open Standards (Smart Energy Profile 2.0 - csep)

- Energy Consumption Reporting

- Demand Response

2. Samsung OPEN API

- Operational Status, User Settings & Messages

- ICE Maker Status: GET /icemaker/status/vs/0

- Door Open Alarm: GET /doors/vs/0

- DR Status: GET /drlc/vs/0

- Delay Defrost Capability

- Set Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=add

- Get Schedule of the Defrost Delay : GET /defrost/reservation/vs/0

- Delete Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=remove

- Defrost Delay On/OFF: POST /defrost/delay/vs/0

Dispenser panel (applicable models only)

01 Water / Lock

02 Cubed Ice

03 Crushed Ice

01 Water / Lock (3 sec)

02 Cubed Ice

03 Crushed Ice

Special features

The refrigerator features user-oriented devices that you can use to benefit from.

Water/Ice dispenser (applicable models only)

Using the dispenser, you can dispense water with or without ice.

The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever.

To dispense water with ice

1. With the Ice Maker enabled, press Cubed Ice or Crushed Ice to select the ice type.

2. Put a water glass under the dispenser, and then push the dispenser lever with the glass. Ice will be dispensed from the dispenser.

3. Press Water to select water.

4. Push the dispenser lever with the glass. Water will be dispensed from the dispenser.

NOTE

• The dispenser will stop dispensing if you keep pushing the dispenser lever for about 1 minute. To dispense more water, release and push the lever again.

• Make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out.

• If you do not use the water dispenser for 2-3 days, the dispensed water may have an abnormal smell or taste. This is not a system failure. Discard the first 1-2 glasses of water.

Ice maker (applicable models only)

The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice.

Ice making

After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:

1. Let the refrigerator operate for at least 24 hours to ensure optimal performance.

2. Dispense the first 4 to 6 ice cubes into a glass.

3. Wait another 8 hours and dispense another 4 to 6 ice cubes.

4. Then, wait another 16 hours and dispense the first glass-full of ice.

NOTE

• If you consume all the ice at once, you must wait 8 hours before dispensing the first 4 to 6 cubes. This ensures that the ice bucket is filled with ice properly.

• Ice cubes generated rapidly may look white, which is normal.

CAUTION Dispense the ice according to the size of the cup.

• If you dispense excessive amount, ice may fall out on the ground and cause personal injury.

• Ice may accumulate and block the ice chute.

To fill the water tank (applicable models only)

For first-time use, clean the inner side of the water tank and dry well.

1. Hold both handgrips on the front of the tank, and slide out as shown.

2. Open the front lid (A) of the cover or the entire cover (B) and fill the tank with a max of 5 litres water.

CAUTION Do not exceed the max line. Water overflows.

3. Reinsert the water tank and fit into the dispenser mechanism. Make sure the front side (with the front lid) of the tank faces to the front.

CAUTION

• Make sure the water tank fits into the shelf. Otherwise, the water tank may not operate properly.

• Do not use the refrigerator without inserting the water tank. This may decrease the cooling performance.

• Fill the tank only with potable water such as mineral or purified water. Do not use other liquid.

• Use caution when moving a filled tank. Physical injury may occur if the tank is dropped.

• Do not try to disassemble the internal pump yourself. If the internal pump is damaged or disconnected from the water tank, the dispenser does not operate.

For first-time use

• Push the dispenser lever for 10 seconds to emit air from the hoses of the water supply system.

• Discard the first six glasses of water to remove impurities in the water supply system.

Ice making (applicable models only)

The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice to your preference.

If ice does not dispense, first check the ice maker if it makes ice properly.

To check the ice maker

1. Gently hold the icemaker bucket (B) with both hands and remove it from the ice chute (A).

2. Check the icemaker bucket if it contains ice as appropriate.

3. Press the button (C) on the bottom of the ice maker.

4. You will hear a chime if the ice maker operates properly.

NOTE If this symptom continues, contact the water line installer or a local Samsung service centre.

CAUTION

3. Press the button (C) on the bottom of the ice maker.

4. You will hear a chime if the ice maker operates properly.

NOTE If this symptom continues, contact the water line installer or a local Samsung service centre.

• Do not press the button repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may be jammed.

• When the refrigerator recovers power supply after a power failure, the icemaker bucket may contain a mix of melted and jammed ice cubes, resulting in a system failure. To prevent this, make sure to empty the icemaker bucket before using the refrigerator.

• To prevent dropping the icemaker bucket, make sure to use both hands when removing or reinserting the icemaker bucket.

• Do not let children hang on or play with the ice dispenser or the icemaker bucket. Children may get hurt.

• Do not put fingers or other objects into the dispenser hole or the ice chute. This may cause physical injury or property damage.

NOTE

• Removal of the icemaker bucket does not affect the thermal and mechanical performance of the refrigerator.

• The declared freezer volume is measured with the freezer guide and the bottom shelf, after removing the ice maker, upper and lower drawers.

To secure more storage space (applicable models only)

If you do not use the ice maker and need more storage space, remove the icemaker bucket (A) and ice maker cover (G). Then, insert the Freezer guard (Optional) (B) into the icemaker bucket’s place.

CAUTION

If the ice bucket has been removed, you must turn the ice maker off.

To secure more space, remove the upper drawer (C), lower drawer (D), and lower drawer cover (E). Then, insert the provided bottom shelf (F).

NOTE

• Removing the drawers does not affect the temperature or usage of the freezer.

• The declared freezer volume is measured with the bottom shelf, after removing the upper drawer, lower drawer, and lower drawer cover.

For more space, remove the water tank and use the space to store more items.

Icemaker bucket

If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the icemaker bucket.

1. To remove the icemaker bucket, gently lift it up and pull out slowly while holding the handgrips with both hands.

2. Remove and empty the icemaker bucket.

3. When done, turn the gear handle on the rear of the bucket by 90°, and then put the bucket back into position. Make sure the bucket is inserted properly until you hear a clicking sound.

4. Press Ice Maker to reset the ice maker.

CAUTION

• Do not apply excessive force to the bucket cover. The cover may break.

• Do not close the door hard. Water may spill over the ice maker.

• To prevent injury, make sure to clean up any ice or water that has fallen on the floor.

• To prevent accidents or injury, do not let children play with the water dispenser or the ice maker.

• Do not put your hand or an object into the ice chute. This may cause physical injury or product damage.

NOTE

• Any sound from the ice maker is normal, which outputs during the ice making process.

• While the door is open, neither the ice maker nor the water dispenser operates.

Maintenance

Handle and care

Shelves (fridge/freezer)

• To remove a shelf, fully open the corresponding door. Hold the front of the shelf and gently lift up and slide out.

• If the door cannot fully open, slide out the shelf half way to the front and turn it over to remove.

CAUTION

• The shelf must be inserted correctly. Do not insert upside down.

• Glass containers may scratch the surface of glass shelves.

• Do not insert a shelf in the wine rack position. This may damage the refrigerator. (applicable models only)

Door bins

To remove a door bin, hold the front sides of the bin and gently lift up to remove.

Drawers

Gently lift up the front of the drawer and slide out.

Vegetable / Dry drawers

To remove the vegetable drawer from the fridge or the dry drawer from the freezer.

1. First, remove surrounding multipurpose drawers if necessary.

2. Gently pull out the vegetable/dry drawer.

3. If your refrigerator is provided with a cover (A) for the vegetable/dry drawer, remove the cover. For this, hold the front of the shelf and gently lift up and slide out.

Icemaker bucket

To remove the ice maker bucket, see the Icemaker bucket section on page 61.

Cleaning

Interior and exterior

WARNING

• Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning purposes. They may damage the surface of the refrigerator and cause a fire.

• Do not spray water onto the refrigerator. This may cause electric shock.

• Do not put fingers or other objects into the dispenser hole.

Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.

1. Unplug the power cord.

2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior.

3. When done, use a dry cloth or paper towel to dry well.

4. Plug in the power cord.

Ice / Water dispenser (applicable models only)

NOTE For hygienic purposes, frequently clean the dispenser area.

CAUTION When crushed ice is selected, some residual ice chips may collect in the ice chute. To prevent this, remove the residual ice from the chute using a soft, clean cloth.

Rubber seals

If the rubber seals of a door become dirty, the door may not close properly and reducing refrigerator performance and efficiency. Use a mild detergent and damp cloth to clean the rubber seals. Then, dry well with a cloth.

Rear panel

To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year.

CAUTION

Do not remove the rear panel cover. Electric shock may occur.

Replacement

Water filter (applicable models only)

CAUTION

• Do not use third-party water filters. Use only Samsung-provided or -approved filters.

• Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung holds no responsibility for any damage that may occur from use of third party water filters.

• The filter indicator turns red as a reminder that lets you know it is time to replace the water filter.

1. Shut off the main water supply.

2. Connect the water supply line to the inlet side of the filter to the end.

3. Connect the dispenser line to the outlet side of the filter.

4. Check if there is any leak. If not, fix the lines with the clips.

5. Put the water filter into place and fix it with the clips.

6. Press and hold Filter Reset for 3 seconds to reset the filter lifecycle.

7. When replacing is complete, flush 1 litre of water to remove impurities from the water line.

CAUTION When adjusting the length of the water line tubing, make sure to smooth out the cut surface at a right angle. This is to prevent a water leak.

NOTE

• A newly installed filter may cause the water dispenser to spurt water briefly. This is because air has entered the water line.

• This replacement process may involve the refrigerator to drip water onto the floor. If this happens, wipe up with dry cloths.

Reverse osmosis water filtration system

The water pressure of the water supply system to a reverse osmosis water filtration system must be between 206 kPa (30 psi) and 861 kPa (125 psi).

The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 206 kPa (30 psi). If the water pressure is below the specified:

• Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.

• Refill the water tank in the reverse osmosis system with water.

• If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter.

For more information or servicing, contact a licensed plumbing professional.

Ordering a new filter

To purchase a new water filter (part type: HAFEX/EXP), contact a local Samsung service centre.

Deodorizer filter

• Put the flat-head driver in the groove on the bottom of the deodorizer filter cover, and pry up. Replace the filter, and then put the filter cover back.

• The recommended usage period of the deodorizer filter is one year, and the period may vary depending on your usage. You can purchase the deodorizer filter separately from the service center.

Lamps

The lamps are not user-serviceable. To replace the lamps of the refrigerator, contact a local Samsung service centre.

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users.

General

Temperature

Odour

Frost

Condensation

Water/ice (dispenser models only)

SmartThings

Samsung Family Hub

LCD

Smart Grid (applicable models only)

Do you hear abnormal sounds from the refrigerator?

Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user.

These sounds are normal.

• When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting. As the operation stabilizes, the sounds will decrease.

• While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, no fan sound will occur.

• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.

• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.

• As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.

• For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.

• Due to pressure equalizing when opening and closing the refrigerator door, whooshing sounds may occur.