Overview

01. Control panel
02. Glass surface
03. Oven door
04. Warming drawer
05. Surface control knobs*
06. Self/steam clean latch
07. Automatic oven light switch
08. Oven light*
09. Convection fan
10. Shelf position
11. Gasket
What’s included with your range

NOTE: If you need an accessory marked with a *, you can buy it from the Samsung Contact Center
Dual Door ™ (NE59*785*** only)
This oven has a unique Dual Door™ that is hinged in the middle, so you only need to open the top half to access the upper cavity. When you’re using the Flex Duo™ capability, you can access the top oven space much more easily and with greater energy efficiency.
How to use the upper door

1. Hold the handle and the lever, press the lever to release the door latch, and then pull the handle.

2. This will open only the upper door as shown.
How to use the full door

1. Hold the lever-less area of the handle, and then pull.

2. This will open the whole door as shown

CAUTION
When opening the whole door, make sure to grasp the handle by the lever-less portion. If the lever is pressed halfway through opening the door, the upper door may open, causing physical injury.
NOTE
• Do not put heavy objects on, or apply excessive force, to the upper door.
• Do not let children play with or on the upper door.
Clean the oven thoroughly before using it for the first time. Then, remove the accessories, set the oven to bake, and then run the oven at 400 °F for 1 hour. There will be a distinctive odor. This is normal.
Ensure your kitchen is well ventilated during this conditioning period.
BEFORE COOKING
DURING COOKING
AFTER COOKING
About the radiant surface elements
The temperature rises gradually and evenly. As the temperature rises, the radiant element will glow red. To maintain the selected setting, the element will cycle on and off. The heating element retains enough heat to provide a uniform and consistent heat during the off cycle. For efficient cooking, turn off the element several minutes before cooking is complete. This will allow residual heat to complete the cooking process
Location of the radiant surface elements and controls:
The radiant control knobs operate the radiant surface elements on the cooktop as shown below.

01. Left Front: 7", 1800 W
(Bridge 2600 W)
02. Left Rear: 7", 1800 W
03. Right Front: 6"/9"/12", 3000 W
04. Right Rear: 6", 1200 W
05. Warming center: 100 W
06. Hot surface indicator
07. Cooktop on indicator
Hot surface indicator
Cooking areas
CAUTION
Surface unit control knob

Recommended settings
Using the warming center
The warming center, located in the back center of the glass surface, will keep hot, cooked food at serving temperature.
NOTE: The surface warmer will not glow red like the cooking elements
CAUTION:
Recommended settings
(LEVEL - TYPE OF FOOD)
Using the right cookware can prevent many problems, such as uneven cooking or extended cooking times. Using the proper pots and pans will reduce cooking times and cook food more evenly.
Check for flatness by rotating a ruler across the bottom of the cookware.


Flat bottom and straight sides.
Always match pot diameter to element surface diameter.

What your cookware is made of determines how evenly and quickly heat is transferred from the surface element to the pan bottom.
Cleaning
Preventing marks and scratches
Preventing stains
Preventing other damage
READ THE INSTRUCTIONS CAREFULLY BEFORE USING THE OVEN. For satisfactory use of your oven, become familiar with the various features and functions of the oven as described below. Detailed instructions for each feature and function follow later in this user manual.

A. Upper or Single oven control (Left side of panel)
B. Lower or Single oven control (Right side of panel)
01. Display: Shows the time of day, oven temperature, whether the oven is in the bake, broil or self-cleaning mode, and the time set for the timer or automatic oven operations.
When you use the self-cleaning feature, this icon appears in the display.
When you use the steam cleaning feature, this icon appears in the display.
When the oven is pre-heating, this icon appears in the display
02. Number Pad: Press to set any function requiring numbers such as the time of day on the clock, the timer, the oven temperature, the start time, and length of operation for timed baking.
03. Convection Bake
03-1 Press to select the Convection bake function of the single or upper oven.
03-2 Press to select the Convection bake function of the single or lower oven.
04. Convection Roast: Press to select the Convection roast function of the single or upper oven.
05. Bake: Press to select the bake function of the single or lower oven.
06. Broil: Press to select the broil function of the single or upper oven.
07. Keep Warm: Press to select the keep warm function of the single oven to keep cooked foods warm.
08. Favorite Cook: Press to save or recall a favorite cooking mode.
09. Easy Cook: Press to recall the easy cook recipe setting of the single oven.
10. Steam Clean: Press to select the steam cleaning function of the single oven.
11. Self Clean: Press to select the Self-cleaning function of the single oven.
12. Timer On/Off: Press to set or cancel the minute timer. The minute timer does
not start or stop cooking.
13. Cooking Time
13-1 Press, and then use the number pad to set the amount of time you want your food to cook in the single or upper oven. The oven will shut off when the cooking time has run out.
13-2 Press, and then use the number pad to set the amount of time you want your food to cook in the single or lower oven. The oven will shut off when the cooking time has run out.
14. Delay Start
14-1 Press to set the Single or Upper oven to start and stop automatically at a
time you set. (Bake, Conv. Bake/Roast, Cooking Time, and Self Clean only.)
14-2 Press to set the Single or Lower oven to start and stop automatically at a
time you set. (Bake, Conv. Bake/Roast, Cooking Time, and Self Clean only.)
15. Clock: Press to set the time of day.
16. Lamp
16-1 Press to turn the upper oven light on or off.
16-2 Press to turn the lower oven light on or off.
17. Warming Drawer: Press to turn the warming drawer on or off. (Low, Mid, Hi)
18. START/SET
18-1 Press to start any cooking or cleaning function in the single or upper oven.
18-2 Press to start any cooking or cleaning function in the single or lower oven.
19. OFF/CLEAR
19-1 Press to cancel single or upper oven operations except the clock and timer.
19-2 Press to cancel single or lower oven operations except the clock and timer
The clock must be set to the correct time of day for the automatic oven timing functions to work properly.
• The time of day cannot be changed during a timed cooking, a delay-timed cooking, or a self-cleaning cycle.
• You can choose between a 12-hour or 24-hour display. The default is 12-hour.
How to set the clock
1. Start the setup.
Press Clock.
2. Enter the current time in hours and minutes on the number pad, eg. 1, 3, 0, for 1:30.
3. Press Clock or START/SET to save the changes.
How to change between a 12-hour and 24-hour display
1. Press Broil and 4 on the number pad at the same time for 3 seconds.
The display will show the present mode (eg. 12 hour).
2. Select the display mode you want. Press 0 on the number pad to select 12 hour or 24 hour.
3. Press START/SET to save changes.
The kitchen timer serves as an extra timer that will beep when the set time has elapsed. It does not start or stop cooking functions. You can use the kitchen timer with any of the other oven functions.
How to set the timer
1. Turn the timer on. Press Timer 1 On/Off (Timer 2 On/Off).
2. Enter the amount of time you want.
Enter the amount of time you want using the number pad, eg. 1, 5.
The timer can be set for any amount of time from 1 minute to 9 hours and 99 minutes. If you make a mistake, press Timer 1 On/Off (Timer 2 On/Off) and enter the amount of time again.
3. Start the timer. Press Timer 1 On/Off (Timer 2 On/Off) or START/SET.
4. When the set time has elapsed, the oven will beep and the display will show End until you press the pad. You can cancel the timer at any time by pressing Timer 1 On/Off (Timer 2 On/Off) or START/SET.
Timed cooking
In timed cooking, the oven turns on immediately and cooks for the length of time you select. At the end of the cooking time, the oven turns off automatically.
• You can use the timed cooking feature only with another cooking operation (bake, convection bake, convection roast, slow cook, dehydrate, or favorite cook).
How to set the oven for timed cooking
1. To use Twin Mode, insert the Partition. If you are using Single Mode, skip this step.
2. Press the pad of the cooking operation you want, eg. CONV. BAKE. The default temperature is 350 °F.
3. Enter the temperature you want, eg. 375 °F, using the number pad.
4. Press Cooking Time.
5. Enter the cooking time you want, eg. 45 min, using the number pad. You can set the cooking time for any amount from 1 minute to 9 hours and 99 minutes.
6. Press START/SET to begin cooking.
The temperature display will start to change once the oven temperature reaches 175 °F.
The oven will continue to cook until the set amount of time has elapsed, then turn off automatically unless you set the keep warm feature. (Refer to the section on the keep warm feature on page 36.)
7. You can cancel a cook time at any time by setting cook time to 0 min. (Press Cooking Time -> enter 0 -> press START/SET)
NOTE
When the timed cooking is done, the range will beep 10 times.
CAUTION
Use caution with the timed cooking or delay start features. Use these features to cook cured or frozen meats and most fruits and vegetables. Foods that can easily spoil, such as milk, eggs, fish, meat, or poultry, should be chilled in the refrigerator first. Even when chilled, they should not stand in the oven for more than 1 hour before cooking begins, and should be removed promptly when cooking is completed. Eating spoiled food can result in sickness from food poisoning
Delay Start:
In a delay timed cooking, the oven’s timer turns the oven on and off at times you select in advance.
How to set the oven for delay start
Turning the oven light on and off
• The oven light turns on automatically when the door is opened.
• The oven light turns off automatically when the door is closed.
• You can turn the oven light on and off manually by pressing the
pad.
Minimum and maximum settings
All of the features listed in the table below have minimum and maximum time or temperature settings. A beep will sound each time a pad on the control panel is pressed and the entry is accepted. An error tone will sound in the form of a long beep if the entered temperature or time is below the minimum or above the maximum setting for the feature.

Twin cooking mode temperature setting ranges
When you use the upper and lower ovens at the same time, each oven has a minimum and maximum amount of power available and consequently a minimum and maximum temperature setting. Oven temperatures in the lower oven also limit broil settings in the upper oven. The temperature and broil setting limitations are shown in the table below.


NOTE
The twin cooking mode lets you use different settings for the upper and lower compartments, such as different switch off times, cooking times, and temperatures settings. To apply or modify settings in either compartment, press the respective touch p
This self-cleaning oven uses high temperatures (well above cooking temperatures) to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth.
CAUTION:
Before a self-cleaning cycle

How to run a self-cleaning cycle
1. Select the length of time for the self-cleaning operation, eg. 3 hours.
Press Self Clean once for a 3 hour clean time, twice for a 5 hour clean time, or 3 times for a 2 hour clean time.
The default setting is 3 hours.
2. Start the self-cleaning cycle.
Press START/SET. The motor-driven door lock will engage automatically
NOTE
3. When the self-cleaning cycle is done, End will appear in the display and the range will beep 6 times.
How to delay the start of self-cleaning
How to turn off the self-cleaning feature
You may find it necessary to stop or interrupt a self-cleaning cycle due to smoke in the oven.
After a self-cleaning cycle
How to set the oven for steam-cleaning:
For light cleaning, the steam-cleaning function saves time and energy. For heavierduty cleaning, use the self-cleaning function.


1. Remove all accessories from the oven.
2. Pour approximately 10 oz. (300 ml) of water onto the bottom of the empty oven and then close the oven door. Use normal water only, not distilled water.
3. Press Steam Clean
4. Tap START/SET.
When the operation is complete, the display will blink and a beep will sound.
5. Press OFF/CLEAR.
6. Clean the oven’s interior. There will be a significant amount of water remaining on the bottom of the oven after a steam-cleaning cycle. Remove the residual water with a sponge or soft dry cloth
After a steam-cleaning cycle
Oven vent

Cleaning painted parts and decorative trim
Cleaning stainless steel surfaces
Oven racks
If the racks are left in the oven during a self-cleaning cycle, their color will turn slightly blue and the finish will be dull. After the self-cleaning cycle is complete and the oven has cooled, rub the sides of the racks with wax paper or a cloth containing a small amount of oil. This will help the racks glide more easily in their tracks.A
Air fry tray
To keep the Air fry tray clean, remove them from the cavity, and soak them in Lukewarm soapy water. Then, scour soil off of the Air fry tray using a plastic scouring pad.
NOTE: The air fry tray is dishwasher-safe.
CAUTION: Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating, their color will turn slightly blue and finish will be dull.
Oven door

Normal daily use cleaning :
Use only a ceramic cooktop cleaner. Other creams may not be as effective. By following these steps, you can maintain and protect the surface of your glass cooktop.
Removing burned-on residue

Removing heavy, burned-on residue

Removing metal marks and scratches
Cleaning the cooktop seal

To clean the seal around the edges of the glass, lay a wet cloth on it for a few minutes, then wipe clean with a nonabrasive cleaner.
Potential for permanent damage to the glass surface
Cleaning sugary spills and melted plastic
How to remove the door
You can remove the upper door the same way you remove the full door (NE59*785***).
CAUTION

1. Open the door completely.
2. Pull the hinge locks down toward the door frame to the unlocked position.

3. Firmly grasp both sides of the door at the top.
4. Close the door to the door removal position, which is approximately 5 degrees from vertical (Fig.1)
5. Lift door up and out until the hinge arm is clear of the slot. (Fig.2)
How to replace the door

1. Firmly grasp both sides of the door at the top.
2. With the door at the same angle as the removal position, slide the indentation of the hinge arm into the bottom edge of the hinge slot. The notch in the hinge arm must be fully inserted into the bottom of the slot.

3. Open the door fully. If the door will not open fully, the indentation is not inserted correctly in the bottom edge of the slot.
4. Push the hinge locks up against the front frame of the oven cavity to the locked position.
5. Close the oven door.

The oven light is a standard 40-watt appliance bulb. It will come on when the oven door is open. When the oven door is closed, press the
pad to turn it on or off. It will not work during a self-cleaning cycle.

CAUTION: Before changing your oven light bulb, disconnect the electrical power to the range at the main fuse or circuit breaker panel. Make sure the oven and the bulb are cool.
Problem | Possible cause | Solution |
The range is not level. | The appliance has been installed improperly. |
|
The floor is sagging or sloping. | Contact a carpenter to correct the situation. | |
The kitchen cabinets are not properly aligned and make the range appear to be not level. | Insure the cabinets are square and provide sufficient room for installation. | |
The appliance must be accessed for servicing and cannot be moved easily. | The kitchen cabinets are not square and too close to the appliance. | Contact a builder or installer to make the appliance accessible. |
Carpet is interfering with movement of the range. | Provide sufficient space so the range can be lifted over the carpet. |
CONTROL DISPLAY
Problem | Possible cause | Solution |
The Display goes blank. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
The Display flashes. | There was a power failure. | Reset the clock. |
COOKTOP
Problem | Possible cause | Solution |
The surface units will not maintain a rolling boil or will not cook fast enough. | You may be using inappropriate cookware. | Use pans which are flat and match the diameter of the surface unit selected. |
In some areas, the power (voltage) may be low. | Cover the pan with a lid until the desired heat is obtained. | |
The surface units will not turn on. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
The cooktop controls are set improperly. | Check if the correct control is set for the surface unit you are using. | |
Areas of discoloration on the cooktop. | Food spillover was not cleaned. | Refer to the section on the care and cleaning of the glass cooktop on page 44. |
The surface is hot and the model features a light-colored cooktop. | This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. | |
The surface unit frequently cycles on and off. The surface unit stops glowing when changed to a lower setting. | The element will cycle on and off to maintain the power setting. | This is normal operation, and not a system failure. Use the oven as usual. |
Scratches or abrasions on the cooktop surface. | The cooktop is being cleaned improperly. | Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. |
Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. | To avoid scratches, use the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. | |
Cookware has been slid across the cooktop surface. | ||
Brown streaks or specks. | Boilovers have been cooked onto the surface. |
|
The surface unit frequently cycles on and off. The surface unit stops glowing when changed to a lower setting. | The element will cycle on and off to maintain the power setting. | This is normal operation, and not a system failure. Use the oven as usual. |
Scratches or abrasions on the cooktop surface. | The cooktop is being cleaned improperly. | Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. |
Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. | To avoid scratches, use the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. | |
Cookware has been slid across the cooktop surface. | ||
Brown streaks or specks. | Boilovers have been cooked onto the surface. |
|
Problem | Possible cause | Solution |
The oven will not turn on. | The range is not completely plugged into the electrical outlet. | Make sure the electrical plug is inserted into a live, properly grounded outlet. |
A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. | |
The oven controls have been set improperly. | See the chapter on operating the oven. | |
The oven is too hot. | Allow the oven to cool. | |
Incomplete service wiring. | Call for service. | |
Power outage. | Check to see if the house lights will turn on. If required, call your local electric company for service. | |
The oven light will not turn on. | The light bulb is loose or defective. | Tighten or replace the bulb. |
The switch operating the light is broken. | Call for service. | |
Oven smokes excessively during broiling. | The control has not been set properly. | Refer to the section on setting oven controls. |
The meat has been placed too close to the element. | Reposition the rack to provide proper clearance between the meat and the element. Preheat the broil element for searing. | |
The meat has not been properly prepared. | Remove the excess fat from the meat. Cut away fatty edges that may curl, leaving the lean intact. | |
Grease has built up on oven surfaces. | Regular cleaning is necessary when broiling frequently. | |
Food does not bake or roast properly. | The oven controls have not been set correctly. | See the chapter on operating the oven. |
The oven rack has been positioned incorrectly or is not level. | See the section on using the oven racks on page 30. | |
Incorrect cookware or cookware of improper size is being used. | ||
The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 38. | |
Food does not broil properly. | The serving size may not be appropriate. | Refer to the cooking guide for serving sizes and try again. |
The rack has not been properly positioned. | See the broiling recommendation guide on page 35. | |
Cookware not suited for broiling. | Use suitable cookware. | |
In some areas, the power (voltage) may be low. |
| |
The oven temperature is too hot or too cold. | The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 38. |
The oven will not self-clean. | The oven temperature is too high to start a self-clean operation. | Allow the range to cool and then reset the controls. |
The oven controls have been set incorrectly. | See the section on selfcleaning on page 40. | |
A self-cleaning cycle cannot be started if the oven lockout feature has been activated or if a radiant surface element is on. | Release the oven lockout (see page 39). Make sure all surface elements are turned off. | |
The oven door will not open after a selfcleaning cycle. | The oven is too hot. | Allow the oven to cool. |
The oven is not clean after a self-cleaning cycle. | The oven controls were not set correctly. | See the section on selfcleaning on page 40. |
The oven was heavily soiled. | Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. | |
Steam is coming out of the vent. | When using the convection feature, it is normal to see steam coming out of the oven vent. | This is not a system failure but normal operation. |
As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. | ||
A burning or oily odor is coming from the vent. | This is normal in a new oven and will disappear in time. |
|
Strong odor. | An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. | Operate the oven at the bake setting at 400 °F for 1 hour. |
Excessive smoking during a self-cleaning cycle. | There is excessive soiling in the oven. | Press OVEN OFF. Open the windows to rid the room of smoke. Wait until the selfcleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again. |
Excessive smoking during a self-cleaning cycle. | There is excessive soiling in the oven. | Press OVEN OFF. Open the windows to rid the room of smoke. Wait until the selfcleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again. |
Oven racks are difficult to slide. | The shiny, silver-colored racks were cleaned in a self-cleaning cycle. | Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven racks with the paper towel. |
Oven door closes faster/ slower than normal | The soft closing hinges contain a damping fluid that is affected by temperature. |
|
DRAWER
Problem | Possible cause | Solution |
The Drawer does not slide smoothly or drags. | The drawer is out of alignment. | Fully extend the drawer and push it all the way in. See the page 39. |
The drawer is over-loaded or the load is unbalanced. | Reduce weight. Redistribute drawer contents. | |
The Warming drawer will not work. | A fuse in your home may be blown or circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
The controls are not set correctly. | See the chapter on using the warming drawer on page 39. | |
Excessive condensation in the drawer. | There is liquid present in the drawer. | Remove the liquid. |
Uncovered foods. | Cover food with a lid. | |
The temperature is set too high. | Adjust the temperature to a lower setting. | |
Food dries out in the warming drawer. | Moisture is escaping. | Cover food with a lid. |
The drawer is not fully closed. | Push the drawer in until the latch engages. |
OVEN
Displayed code | Possible cause | Solution |
C-20 | The oven sensor is open when the oven is operating. | Press OVEN OFF and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
The oven sensor is short when the oven is operating. | ||
C-21 | This code occurs if the internal temperature rises abnormally high. | |
C-d1 | This code occurs if the door lock is mispositioned. | |
C-d0 | This code occurs if the Control key is short for 1 minute. | |
C-F0 | This code occurs if communication between the Main and Sub PBA is interrupted. | |
-dC- | This code appears if the partition is inserted or removed while the oven is operating. | Make sure the partition is inserted properly, and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
C-30 | The PCB sensor is open when the oven is operating. | Press OVEN OFF, and then restart the oven. If the problem persists, disconnect all power to the oven for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
The PCB sensor is short when the oven is operating. | ||
C-31 | This code occurs if the PCB temperature rises abnormally high. | Call for service. |
Reference file: Samsung NE59J7850WS/AC 5.9 cu.ft Electric Range
Additionally, the document applies to other Samsung models: NE59*785***, NE59J7750**, NE59J7850WS