User Manual Samsung LC49HG90DMUXEN 449" Odyssey Neo G9 DQHD Quantum Mini-LED Gaming Monitor

• User Manual - (English)

Table of contents

• Parts
• Connecting and Using a Source Device
• Installing Software
• Troubleshooting

Parts

Control Panel

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality

Function Key Guide

To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You can exit by pressing the JOG button again.

UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.

PRESS(ENTER): The selected item will be applied.

Icons	Description
Menu	Selects by moving the JOG button in the function key guide screen. The OSD (On Screen Display) of your Monitor’s feature appears
Source	Selects to change the input signal by moving the JOG button in the Function Key Guide screen. A message will appear on the top left corner of the screen if the input signal has been changed.
PBP	Selects by moving the JOG button in the function key guide screen. Press the button when configuring settings for the PBP function is required
Power Off	Selects to turn the Monitor off by moving the JOG button in the function key guide screen. ― Actual models because of functional variation, Function key gu

When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control source and power could be used as below.

When the monitor displays the Main menu the JOG Button could be used as below.

Game Setting Key

You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can directly see the settings for three different modes.

• Game Setting 1 / Game Setting 2 / Game Setting 3

• The displayed image may differ depending on the model.
• The displayed images reflect the status of the functions as the settings in OSD of the corresponding functions other than the real-time values.
• This menu is not available when PBP is enabled.

Changing Brightness, Contrast and Sharpness settings

You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu is displayed.

• The displayed image may differ depending on the model.
• The default brightness can vary depending on the region.

Brightness

• This menu is not available when Eco Saving Plus is enabled.
• This menu is not available when Eye Saver Mode is enabled.

Contrast

• This menu is not available when Picture Mode is set to Cinema mode.

Shakespeare

• This menu is not available when Picture Mode is set to Cinema mode.

Changing the Volume setting

You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.

• he displayed image may differ depending on the model.
• If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the product.
  What is Auto Mute? The function mutes the audio to improve sound effect when there is sound noise or when the input signal is weak, usually due to a problem with the volume of an input device.
• To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus down.
  To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

Reverse Side

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality

Port	Description
	Connect the power cord for your monitor to the POWER IN port on the back of the product.
	Connects to a source device using an HDMI cable or HDMI-DVI cable.
	Connects to a PC using a DP cable.
	Connects to a PC using a MINI DP cable.
	Connect to an audio output device such as headphones.
	Dedicated to service technicians.
	Connect to a microphone
	Connect to a PC
	Connect to a USB device. Super charging is possible using the port only. This port charges devices faster than typical USB port. The speed depends on the connected devices
	Connects to a PC using a USB cable. Compatible with a USB cable version 3.0 or lower. This port can only connect to a PC.

Upgrading the Software via USB

1. Be sure to insert the USB disk into the USB 1 port. You can upgrade the software via USB only if either the monitor screen operates normally or the check signal is displayed on the monitor screen.

When the screen as shown in the following figure is displayed, press and hold the Down arrow key for 5 seconds.

2 When the message as shown in the following figure is displayed on the monitor, select Yes to upgrade the software.

3 When the screen as shown in the following figure is displayed, select Yes.

4 The software upgrading proceeds.

Note:

1. The supported USB disk formats are FAT, FAT32, and NTFS.

2. For the CHG90 model, make sure that each upgrade file is a BIN format file, follows the CHG90 model naming rule (m-HG949CCAA-****.*[4 digits].bin, where ****.* is a version number, and 4 digits are a checksum. For example, “m-HG949CCAA-1000.0[6E80].bin” complies with the naming rule for the CHG90 model.), and must be copied to the root directory.

3. Make sure that the USB disk only contains one upgrade file for each model, and then follow the instructions in this guide.

4. If you want to revert or downgrade to a lower version, change the file name as m-HG949CCAA-0000.0[4 digits], and then take the same steps.

5. If the No valid update files found. Please check your USB device and try again. message is displayed, this is probably due to the following reasons.

‒ No USB disk is inserted into the USB 1 port.

‒ The USB disk format is not supported.

‒ The USB disk contains no valid upgrade files. (No upgrade files exist, or the file names are incorrect.)

6 Do not turn off the monitor. And prevent the upgrading from any interruption as far as possible. If an interruption happens, the monitor will return to the production version.

Note that the production version may not be the same as the version before this upgrading if some other upgrading has been done earlier.

As the HDR VESA certification was applied to the product, the picture quality conditions were changed. If you want the picture quality before upgrade (prior to June 2018), you can change to the Professional mode using the menu.

Adjusting the Product Tilt and Height

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality

• The monitor tilt and height can be adjusted.
• When adjusting the tilt and height, hold both sides of the product and avoid using excessive force to prevent damage.
• When adjusting the stand height, you may hear a noise. This noise is generated because the ball inside the stand slides when the stand height is adjusted. It is a normal noise and not a product malfunction.

Caution:

• Grasp the left and right sides of the monitor and adjust the tilt

After adjusting the product tilt and height, if the screen is not level, take the following actions

• Hold the bezel at both side edges and adjust the monitor angle until the screen becomes level. (Be careful not to directly hold the LCD display.)
• The monitor angle can be adjusted from -4° to +4°.

Anti-theft Lock

An anti-theft lock allows you to use the product securely even in public places.

The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details.

To lock an anti-theft locking device:

1. Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2. Put one end of the cable through the loop on the other end.
3. Insert the locking device into the anti-theft lock slot at the back of the product.
4. Lock the locking device.

‒ An anti-theft locking device can be purchased separately.

‒ Refer to the user guide provided with your anti-theft locking device for details.

‒ Anti-theft locking devices can be purchased at electronics retailers or online.

Connecting and Using a Source Device

Pre-connection Checkpoints

Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device.

Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. Connecting the power cable during connection may damage the product.

Check the types of ports at the back of the product you want to connect.

Connecting and Using a PC

Select a connection method suitable for your PC.

• Connecting parts may differ in different products.
• Provided ports may vary depending on the product.

Connection Using the HDMI Cable

Connection Using the DP Cable

Connection Using the MINI DP Cable

Connecting to Headphones

Use headphones when activating sound with an HDMI-HDMI, DP or MINI DP cable.

Connecting to Microphone

Connection Using the Audio Cable

Connecting the Product to a PC as a USB HUB

Connecting a PC to the Product

The product can function as a HUB by connecting to a PC via a USB cable. You can connect a source device directly to the product and control the device from the product, without having to connect the device to the PC.

To use the product as a USB hub, connect the product to a PC using a USB cable.

Connect the USB cable to on the back of the product and USB on the PC.

A USB 2.0 cable can be used to connect the product to a PC. However, to take full advantage of the USB 3.0 function, connect a USB 3.0 cable between the PC and the product. Ensure the PC supports USB 3.0.

Utilizing the Product as a USB HUB

Using the product as a hub, connect and use various source devices with the product at the same time.

A PC cannot connect to multiple source devices at the same time as it has a limited number of input/ output ports available. The HUB feature on the product will improve your work efficiency by allowing you to connect multiple source devices to the USB ports on the product at the same time without connecting them to a PC.

• If multiple source devices are connected to the PC, the many cables around the PC may look messy. Connecting the devices directly to the product will resolve such inconvenience.
• Connect a mobile device such as an MP3 player or smartphone to the product when connected to a PC. This allows you to control the device from the PC or charge the device battery
• To detect and start a USB device faster, connect the device to the USB 3.0 port on the product. The read/write rate will be affected by the USB device and your PC.
• The product does not support media play. If you need to play a file in your USB device, please connect the product as a Hub to your PC and play the file on your PC.
• For USB-related problems caused by OS, drive programs or software, please contact relevant suppliers.
• With the launch of various USB devices on the market, we cannot guarantee that our products are matched with all USB devices.
• For an external mass-storage HDD requiring external power supply, be sure to connect it to a power source.
• The super charging can only be provided through port 2. According to the USB 3.0 battery charging specification, 2 can support a maximum current of 1.5A. The actual current value depends on the device to be charged. If the current is too high or an exception occurs, the over-current protection will be triggered. This is a normal setting of the product.
• USB devices requiring high current may not be supported. 1 can support a maximum current of 1.0A, and 2 can support a maximum current of 1.5A.
• The battery can be charged in the power-saving mode, but it cannot be charged when the product is powered off.
• Charging your USB device is not possible if the power cable is disconnected from the power socket.
• The USB device needs to be purchased separately.

Connecting the Power

To use the product, connect the power cable to a power outlet and the POWER IN port on the product.

The input voltage is switched automatically

Tidying Up the Connected Cables

: Headphones hanger

: Downward

: Upward

1. Connect the corresponding cables.
   
2. Arrange the cables against the bend tendency of the cables and pull the cables out of the COVER-REAR SUB grooves
   
3. Hang the HOLDER-CABLE in the direction as shown in the figure.
   
4. Arrange the cables against their bend tendency, and then pull them through the HOLDER-CABLE hangers. When the set height is changed, you need to arrange the cables and pull them through the HOLDER-CABLE hangers again.
   
5. Push the COVER STAND BODY REAR in the direction as shown in the figure.
   
6. Remove the COVER STAND BODY REAR by pulling it in the direction as shown in the figure.
   
7. Place the corresponding cables into the stand-neck holder. Do not stretch the cable. Three cables in one holder is recommended.
   
8. Attach the COVER STAND BODY REAR in the direction as shown in the figure with the buckles not being exposed.
   
9. Move down the COVER STAND BODY REAR until it covers the stand neck completely.
   
10. Adjust the set height, if required.
    
    
11. Open the Headset Hanger by pushing it down.
    
12. Hang the headset.
    
13. Rotate and then push up the Headset Hanger in the directions as shown in the figure.
    

Caution:

Open the COVER-REAR SUB in the direction as shown in the figure.

Correct posture to use the product

Use the product in the correct posture as follows:

• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen.
• Keep your eyes directly in front of the screen.
• Straighten your back.
• Adjust the angle so light does not reflect on the screen.
• Keep your forearms perpendicular to your upper arms and level with the back of your hands.
• Keep your elbows at about a right angle.
• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels attached to the floor, and your arms lower than your heart.
• Do the Eye excercises or blink frequently, then eye fatigue will be relieved.

Driver Installation

You can set the optimum resolution and frequency for this product by installing the corresponding drivers.

To install the latest version of the product driver, download it from the Samsung Electronics website at http://www.samsung.com.

Setting Optimum Resolution

An information message about setting optimum resolution will appear if you power on the product for the first time after purchase.

Select a language on the product and change the resolution on your PC to the optimum setting.

• If the optimum resolution is not selected, the message will appear up to three times for a specified time even when the product is turned off and on again.
• The optimum resolution can also be selected in Control Panel on your PC.
• To change the refresh rate while retaining the current resolution, select Game → Refresh Rate on the OSD menu.

Installing Software

Easy Setting Box

Easy Setting Box enables users to use the monitor by partitioning multiple sections.

To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at http://www.samsung.com.

• The software may not work properly if you do not restart the computer after the installation.
• The Easy Setting Box icon may not appear depending on the computer system and the product specifications.
• If the shortcut icon does not appear, press the F5 key

Restrictions and Problems with the Installation

The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking Environment.

System Requirements

Troubleshooting

Requirements Before Contacting Samsung Customer Service Center

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function. If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1. Power off both the PC and product.
2. Disconnect the cables from the product.
3. Power on the product.
4. If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution, the message Not Optimum Mode will appear for a short time.

The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

Not Optimum Mode is displayed.

This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product.

Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table.

The images on the screen look distorted.

Check the cable connection to the product.

The screen is not clear. The screen is blurry.

Remove any accessories (video extension cable, etc.) and try again.

Set the resolution and frequency to the recommended level.

The screen appears unstable and shaky. There are shadows or ghost images left on the screen.

Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table in this manual and the Information menu on the product.

The screen is too bright. The screen is too dark.

Adjust Brightness and Contrast.

Screen color is inconsistent.

Change the Color settings.

The colors on the screen have a shadow and are distorted.

Change the Color settings.

White does not really look white.

Change the Color settings.

There is no image on the screen and the power LED blinks every 0.5 to 1 second.

The product is operating in power-saving mode.

Press any key on the keyboard or move the mouse to return to normal operating mode.

Text is blurry.

If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel → Fonts → Adjust ClearType text and change Turn on ClearType.

Video playback is choppy.

Playback of high-definition large video files can be choppy. This may be because the video player is not optimized for the computer resource.

Try playing the file on another video player.

Sound issue

There is no sound.

Check the connection of the audio cable or adjust the volume. Check the volume.

The volume is too low.

Adjust the volume.

If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.

Video is available but there is no sound.

Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.

Connect the device using an HDMI cable, DP cable or MINI DP cable.

Source device issue

A beeping sound is heard when my PC is booting.

If a beeping sound is heard when your PC is booting, have your PC serviced.

Q & A

Refer to the user manual for your PC or graphics card for further instructions on adjustment.

How can I change the frequency?

Set the frequency on your graphics card.

• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
• Windows 10(Early version): Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
• Windows 10(Version 1703 and later): Go to Settings → System → Display → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.

How can I change the resolution?

• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
• Windows 10(Early version): Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
• Windows 10(Version 1703 and later): Go to Settings → System → Display, and adjust the resolution.

How do I set power-saving mode?

• Windows 7: Set power-saving mode in Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 8(Windows 8.1): Set power-saving mode in Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 10(Early version): Set power-saving mode in Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.
• Windows 10(Version 1703 and later): Go to Settings → Power & sleep, and make the setup.