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User Manual: User Manual:
Troubleshooting
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
• Switch o all controls.
• Switch the washing machine o at the power point or at the fuse box.
• Call the Residentia Support Team on 1300 11 HELP (4357).
Some minor faults can be xed by referring to the instructions given in the Troubleshooting section
below. There is also a self-help section online at https://support.residentiagroup.com.au/
DESCRIPTION INSPECTION ITEMS
No washing
• If the power is o or the fuse is burned out.
• If the power supply voltage is too low.
• If the water amount reaches to the required water level.
(The washer will not work if the water amount does not reach the required
water level)
• If it is set to "Delay" washing mode. (It will only start to work until the
reservation time reached)
No water flows in
• If the power is o or the fuse is burned out.
• If the water supply is cut o or the water pressure too low.
• If the inlet hose is properly connected and the water tap is opened.
• If the filtering screen of inlet valve is blocked by dirt.
• If the coil of inlet valve is damaged. (The slight electromagnetic sound is normal
phenomenon when the inlet valve is switched on)
• If the "Start / Pause" button is pressed after the power switch is pressed.
Abnormal draining
• If the water drain hose is placed very high.
• If the end of water drain hose is sealed in pond.
• If the internal rubber ring of drain valve is blocked by dirt.
Abnormal spin
• If the door lid is closed.
• If all clothing piled largely at one side of barrel or the clothing is
excessively placed.
• If the washer is not placed in stable condition or it is placed in inclination state.
(The ground is not flat).
• If the motor belt is loosened.
When the washing machine experiences a fault, please contact the Residentia Group support team on:
Telephone: 1300 11 HELP (4357).
WARNING! Never dismantle the washing machine.
ERROR MESSAGES AND SOLUTIONS
INDICATION REASON SOLUTION
"E1" displays Alarm for
abnormal water intake.
Check the water tap is opened
or not
"E2" displays Alarm for water drain
has not finished.
Check the water level
sensor and drain pump
"E3" displays Alarm for lid not closed
before wash and spin.
Close the lid, Press "Start" button
"E4" displays
Alarm for washing stay
at one side.
Manually balance clothes
in the barrel by hand.
Other If problems still occur, please contact
the support team with the number at
the top of this page.
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