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en Help with the appliance
62
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Note: If you cannot rectify the fault yourself by turning the appliance off and then on
again, please contact our after-sales service.~ Page 66
The appliance feels cold
despite drying.
Not a fault. The appliance can dry effectively at low temperatures using a
heat pump.
Drying programme is stopped. If the drying programme is stopped due to a power failure, restart the
programme or remove the laundry and spread it out.
I am unable to connect to my
home network.
■ Wi-Fi is switched off.To connect to your home network, switch on Wi-
Fi. ¡ must appear on the display.
■ Wi-Fi is switched on but a connection to your home network cannot
be established.Check whether your home network is available or try
to connect to your home network again.
Home Connect is not working. ■ You can find solutions to problems with Home Connect at
www.home-connect.com.
■ The availability of the Home Connect functionality depends on the
availability of the Home Connect Services (e.g. provision of the app)
in your country. Home Connect Services are not available in every
country – for further information please check: www.home-con-
nect.com.
Water overflows when the
water tank is filled.
The water tank is completely full. Do not pour in any more water. It does
not matter if a little water has already spilled over – there is no need for
concern. ~ "Filling the water tank" on page 43
The filter in the water tank may be blocked by deposits or debris.
Remove the filter and clean it.
The steam programs are taking
too long.
Low ambient temperatures will extend the duration of the steam pro-
grams.
Residual water in the conden-
sation container despite the
appliance being connected to
the drain hose*.
If the optional drain hose is installed, residual water remains in the con-
densation container due to the appliance's self-cleaning function.
* Depending on how the appliance is equipped or the available accessory
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