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29
Before You Call
Cooktop Problems
Surface element is too hot or not hot
enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of the
material affect heating. Heavy and medium-weight pans heat evenly. Because lightweight
pans heat unevenly, foods may burn easily.
Drip bowls are pitting or rusting. Foods with acids, such as tomatoes, will cause corrosion if allowed to stand in/on bowls.
When cool, remove and wash drip bowls as soon as possible after a spill.
Normal environment - Houses located along sea coasts are exposed to salt air. Protect bowls
as much as possible from direct exposure to salt air.
Drip bowls have changing or
distorting colors.
Bottom of cookware extends beyond surface element and touches cooktop surface. This can
cause high enough temperatures to discolor drip bowls. DO NOT use cookware of this type.
Pan sizes should match the size of the element. Replacement drip bowls may be purchased
from your appliance dealer.
Other Problems
Appliance is not level.
Be sure the floor is level, strong, and stable enough to adequately support the range.
If the floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center of the oven. Place a level on the oven
rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square
and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tightly. Contact the builder or installer to make the
appliance accessible.
Carpet interferes with appliance. Provide sufficient space so the appliance can be lifted over
carpet. Installation over carpet is not advised. See the installation instructions for guidelines
specific to your appliance.
Oven light does not work. Be sure the oven light is secure in the socket. See “Replacing the Oven Light” on page 27.
Problem Cause / Solution
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