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English - 35
PROBLEM POSSIBLE CAUSE SOLUTION
Cannot close the
door.
Auto Release™ Dry mode is in
operation.
Once the door opens in the Auto Release™ Dry
mode, the door cannot be closed manually for
the next 2 minutes. You may close the door after
2 minutes.
Cannot start Smart
Control.
The device registration is not
fi nished.
Finish the device registration. (See page 17.)
The door is not closed within
3 seconds of pressing Smart
control.
Push the door closed fi rmly within 3 seconds of
pressing Smart Control.
INFORMATION CODES
The Control Panel displays information codes to help you understand what is occurring with your
dishwasher.
Code Action
LC
Leakage check.
• If a water supply valve connection leak occurs, close the water supply valve
and go to your house circuit breaker panel, set the dishwasher’s circuit breaker
switch to o , and then contact the installer to fi x.
If the problem continues, contact an authorized Samsung service center.
4C
Water supply check.
• Check if the water supply valve is closed, the water supply is suspended, or the
water inlet valve or line is frozen or clogged by foreign particles.
If the problem continues, close the water supply valve, and then contact an
authorized Samsung service center.
5C
Drain check.
• After closing the water supply valve, check whether the drain hose is clogged or
folded. Also, check whether the drain hole inside sump is clogged.
If the problem continues, contact an authorized Samsung service center.
HC
High temperature heating check.
• Functional check. With the dishwasher empty, add detergent, and then run
a cycle. If the problem continues, go to your house circuit breaker panel, set
the dishwasher’s circuit breaker switch to o , and then contact an authorized
Samsung service center.
3C
Pump operation check.
• Functional check. Turn o the dishwasher and try to start it again.
If the problem continues, contact an authorized Samsung service center.
PC
Zone wash function check.
• Functional check. Turn o the dishwasher and try to start it again.
If the problem continues, contact an authorized Samsung service center.
AP
Connect with smart phone.
• When the control panel displays AP, press and hold Smart Control on the
control panel to connect your dishwasher with your smart phone.
For any codes not listed above, call 1-800-SAMSUNG (726-7864).
06 troubleshooting
DW9900M_DD68-00184A-06_EN.indd 35DW9900M_DD68-00184A-06_EN.indd 35 2018-10-12 11:55:252018-10-12 11:55:25
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