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21
Issue Solution
-Latch Working
Backwards.
-Lock unlocks when lock
button is pushed or locks
when unlock button or code
is pushed.
Direction switch is set to incorrect setting
• Remove the Interior Assembly and move the switch to the opposite direction.
• Check that your switch is set in the correct position Left or Right Handed door.
If Correct
• Rotate Interior Knob and reinstall Interior Assembly.
• Retest again while holding Interior Assembly in place.
Lock will not function
electronically.
• Check that all batteries are fresh high quality Alkaline Batteries.
• Check for proper polarity (+ -) of all batteries.
• Check that the Control Wire is attached to the Interior Assembly.
Lock gives error signal when
opening or locking and Latch
will not extend or retract
completely when closed.
• Unlock door using Key or Interior Knob.
• While door is open, check that the Deadbolt Latch operates smoothly.
• Check for proper alignment of the strike plate, adjust as needed to assure there is no
binding against the Deadbolt Latch.
The Deadbolt Latch is sticking. Installation screws of the lock may be too tight and have to be loosened
• Remove Interior Assembly.
• Slightly loosen the Mounting Plate screws.
• Lock and unlock using the Key.
• Reattach Control Wire and Interior Assembly.
The Keypad is not working. Application may be overriding the Keypad programming
• Check and see if the App has been connected to the lock
• Open the App and check the locks’ setting to view/change the Administrator Code
The App is unable to connect
to a lock.
Bluetooth is off, smart device is not compatible, or the lock may not be activated
• Contact customer assistance regarding compatibility issues, but iPhone 5 and later
models, and most Android devices are compatible.
• Turn Bluetooth on, and ensure the lock is activated by pressing a keypad button on the
physical lock until you see the icon to add the lock.
eKeys will not send after. • Only registered users of the App can receive eKeys.. Ensure that the whoever is receiving
the eKey has a registered account, and their information is input correctly.
• Ensure you are connected to WiFi, and that the smart device is updated.
The default Keypad Passcode
is not working
• If you have connected to the lock with the App, then the default Passcode is invalid, and
is replaced with a new Passcode generated by the App, which should be changed.
Forgotten Password • On the home screen select the Forgot Password option, then select the account type that
was registered, and follow the prompts to create a new Password.
Deadbolt Latch is not locking
in inclement weather
• Push or pull door to direct bolt
• Re-adjust latch for smoother operations
INSTALLATION OVERVIEW
Strike Plate
3/4”(19mm) screws(C)
Mounting Plate
Optional 3/4”(19mm)
screw(C)
Interior Assembly
Battery Cover
5/16”(8mm) screw(A)
1”(25mm) screw(D)
Latch
Control Wire
Exterior Assembly
Key
TROUBLESHOOTING
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