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are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
• If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Alfa Customer Center
P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone:
1-844-Alfa-USA (1-844-253-2872)
Alfa Customer Center (Canada)
P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: 1-800-
465-2001 (English) Phone: 1-800-387-9983 (French)
352 IF YOU NEED CONSUMER ASSISTANCE
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