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BEFORECALLINGFORSERVICE
To save you time and money, before making aservice call check the list below
for any problem you may feel you have with the performance ofyour cooktop.
Ifthe problem issomething you cannot fix, use the Consumer Service Numbers
located at the back of this guide. When making any calls, have the Model
No., Serial No., Repair Parts List, Use and Care Guide, and the Date of
Purchase available.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Tiny scratches or metal a. Incorrect cleaning
marks (may appear as
cracks) or abrasions
on the cooktop.
Metal markings on the
cooktop surface (may
appear as scratches).
Areas of discoloration
on the cooktop
surface.
a. Use only Cooktop
methods being used.
b. Cookware with rough b.
bottoms or coarse
particles (salt, etc.)
between cookware
bottom and cooking
surface.
Cleaning Creme®.
Make sure the cook-
ware is clean before
using. Use cookware
with smooth bottoms.
Tiny scratches are not
removable but will
become less visible
in time as a result
of cleaning.
Plastic melted
to surface.
Sliding or scraping
metal utensils and
cookware across
cooktop surface.
Use recommended
cleaning procedure
to clean the cooktop
surface.
Pitting (or indentation)
of the cooktop.
a. Improper cookware
being used.
a. Marks from aluminum
and copper, as well as
mineral deposits from
water or food, can be
removed with the
cooktop cleaning
cream.
b. Food spillovers b. See the Care and
not cleaned before Cleaning section.
next use.
c. Incorrect cleaning c. Use recommended
methods being used. cleaning procedures,
Hot cooktop came into
contact with plastic
placed on the cooktop
surface.
See the "Glass surface
potential for permanent
damage" section in the
Care and Cleaning section
of this manual.
Hot sugar mixture Call a qualified technician
spilled on the cooktop, for replacement.
13
20P2562 ENV01
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