Brother MFC-9010CN User Manual

USER’S GUIDE

MFC-9010CN

Version A

USA/CAN

If you need to call Customer Service

Please complete the following information for future

reference:

Model Number: MFC-9010CN

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain

this User’s Guide with your sales receipt as a

permanent record of your purchase, in the event of

theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the

original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is

online at http://www.brother.com/registration/

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

By registering your product with Brother International Corporation, you will be recorded as the

original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration and Test Sheet or, for your

convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Multi-Function Center needs.

You can download the latest software and utilities and read FAQs and troubleshooting tips to learn

how to get the most from your Brother product.

http://solutions.brother.com/

Note

You can check here for Brother driver updates.

To keep your machine’s performance up to date, check here for the latest firmware upgrade

(Windows

For Customer Service

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother

retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or

American Express credit card, you can order accessories directly from Brother. (You can visit us online

for a complete selection of the Brother accessories and supplies that are available for purchase.)

Note

In Canada, only Visa and MasterCard are accepted.

A4 or Letter size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job.

Drum life is approximate and may vary by type of use.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Toner Cartridge <Black>

TN-210BK (Approx. 2,200 pages)

Toner Cartridge <Cyan>

TN-210C (Approx. 1,400 pages)

Toner Cartridge <Magenta>

TN-210M (Approx. 1,400 pages)

Toner Cartridge <Yellow>

TN-210Y (Approx. 1,400 pages)

4 pcs. Drum Unit

DR-210CL (Approx. 15,000 pages ea. drum unit)

134

1 pc. Drum Unit <Black>

DR-210CL-BK (Approx. 15,000 pages ea.)

134

1 pc. Drum Unit <Color>

DR-210CL-CMY (Approx. 15,000 pages ea.)

134

Waste Toner Box

WT-200CL (Approx. 50,000 pages)

Belt Unit

BU-200CL (Approx. 50,000 pages)

User’s Guide LS8315001 (English for USA and Canada)

LS8315002 (French for Canada)

Quick Setup Guide LS8431001 (English for USA and Canada)

LS8431002 (French for Canada)

iii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR

AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE

SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE

ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE

SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS

OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE

SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT

PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE

ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY

CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR

LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS

INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN

CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY

TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL

DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE

ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published,

covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without

notice.

Brother reserves the right to make changes without notice in the specifications and materials

contained herein and shall not be responsible for any damages (including consequential) caused

by reliance on the materials presented, including but not limited to typographical and other errors

relating to the publication.

Brother

Digital Color One-Year Limited Warranty and

Replacement Service (USA Only)

Who is covered:



This limited warranty (“warranty”) is given

only to the original end-user/retail purchaser

(referred to in this warranty as “Original

Purchaser”) of the accompanying product,

consumables and accessories (collectively

referred to in this warranty as “this Product”).

 If you purchased a product from someone

other than an authorized Brother reseller in

the United States or if the product was used

(including but not limited to floor models or

refurbished product), prior to your

purchase you are not the Original

Purchaser and the product that you

purchased is not covered by this warranty.

What is covered:



This Product includes a Machine and

Consumable and Accessory Items.

Consumable and Accessory Items include

but are not limited to Toner Cartridges, Drum

Units, Belt Unit, and Waste Toner Box.

 Except as otherwise provided herein,

Brother warrants that the Machine and the

accompanying Consumable and

Accessory Items will be free from defects in

materials and workmanship, when used

under normal conditions.

 This warranty applies only to products

purchased and used in the United States.

For products purchased in, but used

outside, the United States, this warranty

covers only warranty service within the

United States (and does not include

shipping outside the United States).

What is the length of the Warranty Periods:

 Machines: one year from the original

purchase date.



Accompanying Consumable and Accessory

Items: 90 days from the original purchase

date or the rated life of consumable,

whichever comes first.

What is NOT covered:

This warranty does not cover:

1 Physical damage to this Product;

2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect

or accident (including but not limited to

transporting this Product without the proper

preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including

but not limited to damage resulting from

use of non Brother

-brand parts and

Consumable and Accessory Items);

4 Consumable and Accessory Items that

expired in accordance with a rated life;

5 Problems arising from other than defects in

materials or workmanship; and,

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit and Fuser Unit.

This limited warranty is VOID if this Product

has been altered or modified in any way

(including but not limited to attempted warranty

repair without authorization from Brother

and/or alteration/removal of the serial

number).

What to do if you think your Product is

eligible for warranty service:

Report your issue to either our Customer

Service Hotline at 1-877-BROTHER (1-877-

276-8437) or to a Brother Authorized Service

Center within the applicable warranty

period. Supply Brother or the Brother

Authorized Service Center with a copy of your

dated bill of sale showing that this Product was

purchased within the U.S. For the name of

local Brother Authorized Service Center(s),

call 1-877-BROTHER (1-877-276-8437) or

visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother

Authorized Service Center, you may be

required to deliver (by hand if you prefer) or

send the Product properly packaged, freight

prepaid, to the Authorized Service Center

together with a photocopy of your bill of sale.

You are responsible for the cost of

shipping, packing product, and insurance

(if you desire). You are also responsible for

loss or damage to this Product in shipping,

so we would recommend that you insure

your product.

What Brother will do:

If the problem reported concerning your

Machine and/or accompanying Consumable

and Accessory Items is covered by this

warranty and

if you first reported the problem

to Brother or an Authorized Service Center

within the applicable warranty period, Brother

or its Authorized Service Center will repair or

replace the Machine and/or accompanying

Consumable and Accessory Items at no

charge to you for parts or labor. The decision

as to whether to repair or replace the Machine

and/or accompanying Consumable and

Accessory Items is made by Brother in its sole

discretion. Brother reserves the right to supply

a refurbished or remanufactured replacement

Brother

Digital Color One-Year Limited Warranty and

Replacement Service (USA Only)

Machine and/or accompanying Consumable

and Accessory Items and use refurbished

parts provided such replacement products

conform to the manufacturer’s specifications

for new product/parts. The repaired or

replacement Machine and/or accompanying

Consumable and Accessory Items will be

returned to you freight prepaid or made

available for you to pick up at a conveniently

located Authorized Service Center.

If the Machine and/or accompanying

Consumable and Accessory Items are not

covered by this warranty (either stage), you

will be charged for shipping the Machine

and/or accompanying Consumable and

Accessory Items back to you and charged for

any service and/or replacement parts/products

at Brother’s then current published rates.

The foregoing are your sole (i.e., only) and

exclusive remedies under this warranty.

What happens when Brother elects to

replace your Machine:

When a replacement Machine is authorized by

Brother, and you have delivered the Machine

to an Authorized Service Center, the

Authorized Service Center will provide you

with a replacement Machine after receiving

one from Brother. If you are dealing directly

with Brother’s Express Exchange Service

Brother will send to you a replacement

Machine shipped for receipt within two

business days, with the understanding that

you will, after receipt of the replacement

Machine, supply the required proof of

purchase information, together with the

Machine that Brother agreed to replace. You

are then expected to pack the Machine that

Brother agreed to replace in the package from

the replacement Machine and return it to

Brother using the pre-paid freight bill supplied

by Brother in accordance with the instructions

provided by Brother. Since you will be in

possession of two machines, Brother will

require that you provide a valid major credit

card number. Brother will issue a hold against

the credit card account number that you

provide until Brother receives your original

Product and determines that your original

Product is entitled to warranty coverage. Your

credit card will be charged up to the cost of a

new Product only if: (i) you do not return your

original Product to Brother within five (5)

business days; (ii) the problems with your

original Product are not covered by the limited

warranty; (iii) the proper packaging

instructions are not followed and has caused

damage to the product; or (iv) the warranty

period on your original Product has expired or

has not been sufficiently validated with a copy

of the proof of purchase (bill of sale). The

replacement Machine you receive (even if

refurbished or remanufactured) will be

covered by the balance of the limited warranty

period remaining on the original Product, plus

an additional thirty (30) days. You will keep the

replacement Machine that is sent to you and

your original Machine shall become the

property of Brother. Retain your original

Accessory Items and a copy of the return

freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or

loss of any equipment, media, programs or

data related to the use of this Product. Except

for the repair or replacement as described

above, Brother shall not be liable for any

direct, indirect, incidental or consequential

damages or specific relief. Because some

states do not allow the exclusion or limitation

of consequential or incidental damages, the

above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL

OTHER WARRANTIES, WRITTEN OR

ORAL, WHETHER EXPRESSED BY

AFFIRMATION, PROMISE, DESCRIPTION,

DRAWING, MODEL OR SAMPLE. ANY AND

ALL WARRANTIES OTHER THAN THIS

ONE, WHETHER EXPRESS OR IMPLIED,

INCLUDING IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE, ARE HEREBY

DISCLAIMED.

 This Limited Warranty is the only warranty

that Brother is giving for this Product. It is

the final expression and the exclusive and

only statement of Brother’s obligations to

you. It replaces all other agreements and

understandings that you may have with

Brother or its representatives.

 This warranty gives you certain rights and

you may also have other rights that may

vary from state to state.

 This Limited Warranty (and Brother’s

obligation to you) may not be changed in

any way unless you and Brother sign the

same piece of paper in which we (1) refer

to this Product and your bill of sale date, (2)

describe the change to this warranty and

(3) agree to make that change.

Important: We recommend that you keep all

original packing materials, in the event that

you ship this Product

BROTHER MULTIFUNCTION CENTER / FAX MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother

International Corporation (Canada) Ltd. (

“

Brother

”

), or its Authorized Service Centres, will repair or

replace (at Brother

’

s sole discretion) this MFC/Fax machine free of charge if defective in material or

workmanship. This warranty applies only to products purchased and used in Canada.

This limited Warranty does not include cleaning, consumables (including, without limitation, ink cartridges, print

cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper

feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect,

misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or

tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country.

The use of supplies or consumable items that are non-Brother products may void your warranty. This

limited warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the

MFC/Fax machine in excess of the specifications or with the Serial Number or Rating Label removed

shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser.

In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid

by the end-user/purchaser to a

“

Brother

”

Authorized Service Centre, together with your Canadian Proof

of Purchase in the form of a Sales Receipt.

When shipping or transporting your MFC/Fax machine, please refer to your Operation Manual for the

proper packaging procedures.

For Laser and LED units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner

packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the

Laser MFC/Fax machine and will void the Warranty.

For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and replace them with

the original protective parts. If original protective parts are not available, leave ink cartridges installed. Please

avoid shipping the unit without original protective parts or ink cartridges.) Damage to your print head resulting from

packing the Inkjet MFC/Fax machine without the ink cartridges or the protective parts will void your warranty.

Improper packaging may cause severe damage to the machine during shipping and will void the

warranty.

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING,

WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW

CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service

Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this

warranty. The warranty states Brother

’

s entire liability and your exclusive remedy against Brother for

any failure of the MFC/Fax machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Fax

machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive

damages, including lost profits, arising from the use of or inability to use the product, even if advised by

the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the

above limitation of liability, such limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may

also have other rights which vary from Province to Province.

Warranty Service is available at Brother Authorized Service Centres

throughout Canada. For Technical Assistance or for the name and

location of your nearest Authorized Service Centre call 1

877-BROTHER.

Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.

vii

Table of Contents

Section I General

1 General information 2

Using the documentation ....................................................................................... 2

Symbols and conventions used in the documentation ....................................2

Accessing the Software User’s Guide and Network User’s Guide ........................3

Viewing documentation ...................................................................................3

Accessing Brother support (Windows

) ................................................................5

Control panel overview ..........................................................................................6

Data LED indications ....................................................................................... 8

2 Loading paper and documents 9

Loading paper and print media..............................................................................9

Loading paper in the standard paper tray........................................................9

Loading paper in the manual feed slot ..........................................................11

Unprintable area ............................................................................................14

Acceptable paper and other print media..............................................................15

Recommended paper and print media ..........................................................15

Type and size of paper ..................................................................................15

Handling and using special paper .................................................................17

Loading documents .............................................................................................20

Using the automatic document feeder (ADF) ................................................ 20

Using the scanner glass ................................................................................21

3 General Setup 22

Paper settings......................................................................................................22

Paper Type....................................................................................................22

Paper Size .....................................................................................................22

Volume settings ................................................................................................... 22

Beeper volume ..............................................................................................22

Ecology features..................................................................................................23

Toner Save ....................................................................................................23

Sleep Time ....................................................................................................23

LCD Contrast .......................................................................................................23

viii

Section II Copy

4 Making copies 26

How to copy .........................................................................................................26

Copy mode ....................................................................................................26

Making a single copy .....................................................................................26

Making multiple copies ..................................................................................26

Stop copying..................................................................................................26

Copy options (temporary settings).......................................................................27

Enlarging or reducing the image copied ........................................................27

Using the Options key ...................................................................................28

Improving copy quality...................................................................................29

Sorting copies using the ADF ........................................................................29

Adjusting Contrast, Color and Brightness......................................................29

Making N in 1 copies (page layout) ...............................................................30

Out of memory message .....................................................................................32

Section III Software

5 Software and Network features 34

How to read the HTML User’s Guide...................................................................34

Windows

......................................................................................................34

Macintosh ......................................................................................................34

Section IV Appendixes

A Safety and legal 36

Choosing a location .............................................................................................36

To use the machine safely...................................................................................37

Important safety instructions..........................................................................40

Federal Communications Commission (FCC) Declaration of Conformity

(USA only) .................................................................................................42

Industry Canada Compliance Statement (Canada only) ..............................42

Disconnect device .........................................................................................43

LAN connection .............................................................................................43

International ENERGY STAR

Qualification Statement................................43

Libtiff Copyright and License ...............................................................................44

Trademarks..........................................................................................................45

BOptions 46

Options ................................................................................................................46

Memory board...................................................................................................... 47

Installing extra memory .................................................................................47

C Troubleshooting and routine maintenance 49

Troubleshooting................................................................................................... 49

If you are having difficulty with your machine ................................................ 49

Improving the print quality .............................................................................54

Error and maintenance messages.......................................................................61

Document jams.............................................................................................. 66

Paper jams ....................................................................................................67

Routine maintenance...........................................................................................72

Cleaning the outside of the machine .............................................................72

Cleaning the scanner.....................................................................................73

Cleaning the LED heads................................................................................74

Cleaning the corona wires .............................................................................75

Cleaning the drum unit ..................................................................................76

Cleaning the paper pick-up rollers.................................................................81

Calibration .....................................................................................................82

Auto Registration ...........................................................................................82

Manual Registration.......................................................................................83

Replacing the consumable items.........................................................................84

Replacing a Toner cartridge ..........................................................................86

Drum units .....................................................................................................91

Replacing the belt unit ...................................................................................96

Replacing the waste toner box ....................................................................100

Replacing periodic maintenance parts...............................................................105

Machine Information ..........................................................................................105

Checking the Serial Number........................................................................105

Checking the Page Counters.......................................................................105

User Settings List ........................................................................................105

Network Configuration List ..........................................................................106

Checking the remaining life of parts ............................................................ 106

Reset functions............................................................................................106

How to reset the machine............................................................................107

Packing and shipping the machine....................................................................107

D Menu and features 112

On-screen programming....................................................................................112

Menu table...................................................................................................112

Memory storage...........................................................................................112

Menu keys .........................................................................................................112

How to access the menu mode ...................................................................113

Menu table.........................................................................................................114

Entering text ...................................................................................................... 119

E Specifications 120

General ..............................................................................................................120

Print media.........................................................................................................122

Copy ..................................................................................................................123

Scan...................................................................................................................124

Print ...................................................................................................................125

Interfaces ...........................................................................................................126

Computer requirements ....................................................................................127

Consumable items .............................................................................................128

Ethernet wired network ......................................................................................129

F Glossary 131

GIndex 132

Section I

General I

General information 2

Loading paper and documents 9

General Setup 22

Using the

documentation

Thank you for buying a Brother machine!

Reading the documentation will help you

make the most of your machine.

Symbols and conventions

used in the documentation 1

The following symbols and conventions are

used throughout the documentation.

General information 1

Bold Bold style identifies keys on the

machine control panel or

computer screen.

Italics Italicized style emphasizes an

important point or refers you to

a related topic.

Courier

New

Courier New font identifies the

messages shown on the LCD

of the machine.

WARNING

Warnings tell you what to do to prevent

possible personal injury.

CAUTION

Cautions specify procedures you must

follow or avoid to prevent possible minor

injuries.

IMPORTANT

IMPORTANT describes procedures you

must follow or avoid to prevent possible

machine problems or damage to other

objects.

Electrical Hazard icons alert you to a

possible electrical shock.

Hot Surface icons warn you not to

touch machine parts that are hot.

Notes tell you how you should

respond to a situation that may arise

or give tips about how the current

operation works with other features.

General information

Accessing the

Software User’s Guide

and Network User’s

Guide

This User’s Guide does not contain all the

information about the machine such as how

to use the advanced features of Printer,

Scanner, and Network. When you are ready

to learn detailed information about these

operations, read the Software User’s Guide

and Network User’s Guide.

Viewing documentation 1

Viewing documentation (Windows

) 1

To view the documentation, from the Start

menu, point to Brother, MFC-XXXX (where

XXXX is your model name) from the program

group, and then click User’s Guides in

HTML format.

If you have not installed the software, you can

find the documentation by following the

instructions below:

a Turn on your PC.

Insert the Brother CD-ROM labeled

Windows

into your CD-ROM drive.

b If the language selection screen

appears, click your language.

c If the model name screen appears, click

your model name. The CD-ROM main

menu will appear.

If this window does not appear, use

Windows

Explorer to find and run the

start.exe program from the root directory

of the Brother CD-ROM.

d Click Documentation.

e Click the documentation you want to

read:

 HTML documents (2 manuals):

Software User’s Guide and

Network User’s Guide in HTML

format.

This format is recommended for

viewing on your computer.

 PDF documents (4 manuals):

User’s Guide for stand-alone

operations, Software User’s Guide,

Network User’s Guide and Quick

Setup Guide.

This format is recommended for

printing the manuals. Click to go to

the Brother Solutions Center, where

you can view or download the PDF

documents. (Internet access and

PDF Reader software are required.)

Chapter 1

How to find scanning instructions 1

There are several ways you can scan

documents. You can find the instructions as

follows:

Software User’s Guide: 1

 Scanning a document using the TWAIN

driver in Chapter 2

 Scanning a document using the WIA

driver (Windows

XP/Windows Vista

) in

Chapter 2

 Using ControlCenter3 in Chapter 3

 Network Scanning in Chapter 12

ScanSoft™ PaperPort™ 11SE with

OCR How-to-Guides:

 The complete ScanSoft™

PaperPort™ 11SE with OCR How-to-

Guides can be viewed from the Help

selection in the ScanSoft™

PaperPort™ 11SE application.

How to find Network setup

instructions

Your machine can be connected to a wired

network. You can find basic setup

instructions in the Quick Setup Guide. For

more information about network setup please

see the Network User's Guide.

Viewing documentation (Macintosh) 1

a Turn on your Macintosh.

Insert the Brother CD-ROM labeled

Macintosh into your CD-ROM drive.

b The following window will appear.

c Double-click the Documentation icon.

d Double-click your language folder.

e Double-click top.html to view the

Software User’s Guide and Network

User’s Guide in HTML format.

f Click the documentation you want to

read.

 Software User’s Guide

 Network User’s Guide

Note

The documents are also available in PDF

format (4 manuals): User’s Guide for

stand-alone operations, Software User’s

Guide, Network User’s Guide and

Quick Setup Guide. The PDF format is

recommended for printing the manuals.

Double-click Brother Solutions Center

icon to go to the Brother Solutions Center,

where you can view or download the PDF

documents. (Internet access and PDF

Reader software are required.)

General information

How to find scanning instructions 1

There are several ways you can scan

documents. You can find the instructions as

follows:

Software User’s Guide: 1

 Scanning in Chapter 8

 Using ControlCenter2 in Chapter 9

 Network Scanning in Chapter 12

Presto! PageManager User’s Guide: 1

 The complete Presto! PageManager

User’s Guide can be viewed from the Help

selection in the Presto! PageManager

application.

How to find Network setup

instructions

Your machine can be connected to a wired

network. You can find basic setup

instructions in the Quick Setup Guide. For

more information about network setup please

see the Network User's Guide.

Accessing Brother

support (Windows

) 1

You can find all the contacts you will need,

such as Web support (Brother Solutions

Center), Customer Service and Brother

Authorized Service Centers on page i and on

the Brother CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To access our web site

(http://www.brother.com/

) click

Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA

and Canada, click Support Information.

 To access the USA Brother online

shopping mall

(http://www.brothermall.com/

) for

additional product and service

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Chapter 1

Control panel overview 1

1 Copy and Print keys:

Copy keys:

Options

You can quickly and easily choose temporary

settings for copying.

Enlarge/Reduce

Reduces or enlarges copies.

Quality

Lets you change the quality for the next copy.

Print keys:

Secure

You can print data saved in the memory when

you enter your four-digit password. (For details

about using the Secure key, see the Software

User’s Guide on the CD-ROM.)

Job Cancel

Cancels a programmed print job and clears it

from the machine’s memory. To cancel

multiple print jobs, hold down this key until the

LCD shows Job Cancel (All).

2 Data LED

The LED will flash depending on the machine

status.

3 Error LED

Blinks in orange when the LCD displays an

error or an important status message.

4LCD

Displays messages to help you set up and use

your machine.

5 Clear/Back

Deletes entered data or lets you cancel the

current setting.

Lets you store your settings in the machine.

Selection keys:

d or c

Press to scroll backwards or forwards through

menu selections.

a or b

Press to scroll through the menus and options.

1234

910

Stack Copies:01

100% Auto

nnonn

General information

6 Numeric keys

Use these keys to enter text.

7Stop/Exit

Stops an operation or exits from a menu.

8Start:

Color

Lets you start making copies in full color.

Black

Lets you start making copies in black & white.

9 Scan

Scan

Puts the machine in Scan mode.

(For details about scanning, see the Software

User’s Guide on the CD-ROM.)

10 Menu

Lets you access the Menu to program your

settings in this machine.

567

s:01

Auto

Chapter 1

Data LED indications 1

The Data LED (light emitting diode) will flash depending on the machine’s status.

LED Machine Status Description

Ready Mode The machine is ready to print, in sleep mode, there is no print

data, or the power switch is off.

Green

(blinking)

Receiving Data The machine is either receiving data from the computer,

processing data in memory, or printing data.

Green

Data Remaining in

Memory

Print data remains in the machine memory.

Loading paper and

print media

The machine can feed paper from the

standard paper tray.

When you put paper into the paper tray, note

the following:

 If your application software supports

paper size selection on the print menu,

you can select it through the software. If

your application software does not

support it, you can set the paper size in

the printer driver or by using the control

panel buttons.

Loading paper in the standard

paper tray 2

Printing on plain paper, thin paper or

recycled paper from the paper tray

a Pull the paper tray completely out of the

machine.

b While pressing the green paper-guide

release lever (1), slide the paper guides

to fit the paper size you are loading in

the tray. Make sure that the guides are

firmly in the slots.

Note

For Legal and Folio size paper, press the

release button (1) in the bottom of the

paper tray and then pull out the back of the

paper tray. (Legal or Folio size paper is

not available in some regions.)

Loading paper and documents 2

Chapter 2

c Fan the stack of paper well to avoid

paper jams and misfeeds.

d Put paper in the tray, and make sure that

the paper is below the maximum paper

mark (1). The side to be printed on must

be face down.

IMPORTANT

Make sure the paper guides touch the

sides of the paper so it will feed properly.

If you do not do this, it may cause damage

to your machine.

e Put the paper tray firmly back in the

machine. Make sure that it is completely

inserted into the machine.

f Lift up the support flap (1) to prevent

paper from sliding off the face-down

output tray or remove each page as

soon as it comes out of the machine.

Loading paper and documents

Loading paper in the manual

feed slot 2

You can load envelopes and special print

media one at a time into this slot. Use the

manual feed slot to print or copy on labels,

envelopes or thicker paper.

Printing on plain paper, recycled

paper or bond paper from the manual

feed slot

Before loading, press the corners and sides

of the envelopes to make them as flat as

possible.

Note

The machine automatically turns on the

Manual Feed mode when you put paper in

the manual feed slot.

a Lift up the support flap (1) to prevent

paper from sliding off the face-down

output tray or remove each page as

soon as it comes out of the machine.

b Open the manual feed slot cover.

c Using both hands, slide the manual feed

slot paper guides to the width of the

paper that you are going to use.

d Using both hands, put one piece of

paper in the manual feed slot with the

print side face up until the front edge of

the paper touches the paper feed roller.

Wait until the machine automatically

feeds the paper. When you feel the

machine pull in the paper, let go.

Chapter 2

Printing on thick paper, labels,

envelopes or small paper

When the back output tray is pulled down, the

machine has a straight paper path from the

manual feed slot through to the back of the

machine. Use this paper output method when

you want to print on thick paper, labels,

envelopes or paper that is smaller than

4.1 × 5.8 in. (or A6 size).

Note

• Remove each printed sheet or envelope

immediately to prevent a paper jam.

• The machine automatically turns on the

Manual Feed mode when you put paper in

the manual feed slot.

a Open the back cover (back output tray).

b <For printing envelopes only>

Pull down the two gray levers, one on

the left-hand side and one on the

right-hand side, toward you as shown in

the illustration below.

c Open the manual feed slot cover.

d Using both hands, slide the manual feed

slot paper guides to the width of the

paper that you are going to use.

Loading paper and documents

e Using both hands, put one sheet of

paper or one envelope in the manual

feed slot until the front edge of the paper

or envelope touches the paper feed

roller. When you feel the machine pull in

the paper, let go.

Note

• Put the paper into the manual feed slot

with the side to be printed face up.

• Make sure that the print media is straight

and in the proper position on the manual

feed slot. If it is not, the paper may not be

fed properly, resulting in a skewed printout

or a paper jam.

• Do not put more than one sheet of paper

in the manual feed slot at any one time, as

it may cause a jam.

• Pull the paper out completely when you

retry putting the paper into the manual

feed.

• If you put paper or other print media in the

manual feed slot before the machine is in

the Ready mode, an error may occur and

the machine will stop printing.

• To easily remove a small printout from the

output tray, lift up the scanner by using

both hands as shown in the illustration.

• You can still use the machine while the

scanner is up. To close the scanner, push

it down with both hands.

• When the top cover is open, you cannot

open the scanner.

Chapter 2

Unprintable area 2

Unprintable area for copies 2

The figures below show unprintable areas.

Note

This unprintable area shown above is for a single copy or a 1 in 1 copy using Letter size paper.

The area that cannot be printed on will vary by paper size.

Unprintable area when printing from a computer 2

When using the printer driver the printable area is smaller than the paper size, as shown below.

Note

The area that cannot be printed on may vary depending on the paper size and the printer driver

you are using. The unprintable area shown above is for Letter size paper.

Usage Document Size Top (1)

Bottom (1)

Left (2)

Right (2)

Copy Letter 0.16 in. (4 mm) 0.16 in. (4 mm)

A4 0.16 in. (4 mm) 0.12 in. (3 mm)

Portrait Landscape

Windows

printer driver and Macintosh printer driver

BRScript Driver for Windows

and Macintosh

1 0.16 in. (4.23 mm)

2 0.16 in. (4.23 mm)

Loading paper and documents

Acceptable paper and

other print media

Print quality may vary according to the type of

paper you are using.

You can use the following types of print

media: thin paper, plain paper, thick paper,

bond paper, recycled paper, labels or

envelopes.

For best results, follow the instructions below:

 Use paper made for plain paper copying.

 Use paper that is 20 to 24 lb

(75 to 90 g/m

 DO NOT put different types of paper in the

paper tray at the same time because it

may cause paper jams or misfeeds.

 For proper printing, you must choose the

same paper size from your software

application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Use long grain paper with a neutral Ph

value, and a moisture content of

approx. 5%.

Recommended paper specifications 2

The following paper specifications are suitable for this machine.

Paper size Paper types No. of sheets

Paper Tray A4, Letter, Legal,

Executive, A5, A5 (Long

Edge), A6, B5 (ISO), B6

(ISO) and Folio

Plain paper, Thin paper

and Recycled paper

up to 250

[20lb(80g/m

)]

Manual feed slot

(Manual Feed)

Width: 3.0 to 8.66 in.

(76.2 to 220 mm)

Length: 4.57 to 16 in.

(116 to 406.4 mm)

Plain paper, Thin paper,

Thick paper, Thicker

paper, Bond paper,

Recycled paper,

Envelopes and Labels

1 sheet [20 lb (80 g/m

)]

1 Envelope

Basis weight

20-24 lb (75-90 g/m

)

Thickness 80-110 µm

Roughness Higher than 20 sec.

Stiffness

90-150 cm

/100

Grain direction Long grain

Volume resistivity

10e

-10e

ohm

Surface resistivity

10e

-10e

ohm-cm

Filler

CaCO

(Neutral)

Ash content Below 23 wt%

Brightness Higher than 80%

Opacity Higher than 85%

Loading paper and documents

Handling and using special

paper 2

The machine is designed to work well with

most types of xerographic and bond paper.

However, some paper variables may have an

effect on print quality or handling reliability.

Always test samples of paper before

purchasing to ensure desirable performance.

Store paper in its original packaging and keep

it sealed. Keep the paper flat and away from

moisture, direct sunlight and heat.

Some important guidelines when selecting

paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your

machine.

 Preprinted paper must use ink that can

withstand the temperature of the

machine’s fusing process 392 degrees

Fahrenheit (200 degrees centigrade).

 If you use bond paper, paper having a

rough surface or paper that is wrinkled or

creased, the paper may exhibit degraded

performance.

Types of paper to avoid 2

IMPORTANT

Some types of paper may not perform well

or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight

specification in this guide

• with tabs and staples

• with letterheads using low temperature

dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed

above, they may damage your machine.

This damage is not covered under any

Brother warranty or service agreement.

Chapter 2

Envelopes 2

Most envelopes will be suitable for your

machine. However, some envelopes may

have feed and print-quality problems

because of the way they have been made. A

suitable envelope should have edges with

straight, well-creased folds and the leading

edge should not be thicker than two sheets of

paper. The envelope should lie flat and not be

of baggy or flimsy construction. You should

buy quality envelopes from a supplier who

understands that you will be using the

envelopes in a laser machine.

Envelopes can only be fed from the Manual

feed slot. We recommend that you print a test

envelope to make sure the print results are

what you want before you print or purchase a

large quantity of envelopes.

Check the following:

 Envelopes should have a lengthwise

sealing flap.

 The sealing flaps should be folded crisply

and correctly (irregularly cut or folded

envelopes may cause paper jams).

 Envelopes should consist of two layers of

paper in the area circled in the figure

below.

1 Feeding direction

 Envelope joints that are sealed by the

manufacturer should be secure.

 We recommend that you do not print

within 0.6 in. (15 mm) of the edges of

envelopes.

Types of envelopes to avoid 2

IMPORTANT

DO NOT use envelopes:

• that are damaged, curled, wrinkled or

an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie

strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing

on them)

• that were previously printed by a

laser/LED machine

• that are pre-printed on the inside

• that cannot be arranged neatly when

stacked

• that are made of paper that weighs

more than the paper weight

specifications for the machine

• with edges that are not straight or

consistently square

• with windows, holes, cut-outs or

perforations

• with glue on surface as shown in figure

below

• with double flaps as shown in figure

below

Loading paper and documents

• with sealing flaps that have not been

folded at purchase

• with sealing flaps as shown in figure

below

• with each side folded as shown in

figure below

If you use any of the types of envelopes

listed above, they may damage your

machine. This damage may not be

covered under any Brother warranty or

service agreement.

Occasionally you may experience paper

feed problems caused by the thickness,

size and flap shape of the envelopes you

are using.

Labels 2

The machine will print on most types of labels

designed for use with a laser machine. Labels

should have an adhesive that is acrylic-based

since this material is more stable at the high

temperatures in the fuser unit. Adhesives

should not come in contact with any part of

the machine, because the label stock may

stick to the drum unit or rollers and cause

jams and print quality problems. No adhesive

should be exposed between the labels.

Labels should be arranged so that they cover

the entire length and width of the sheet. Using

labels with spaces may result in labels

peeling off and causing serious jams or print

problems.

All labels used in this machine must be able

to withstand a temperature of 392 degrees

Fahrenheit (200 degrees centigrade) for a

period of 0.1 seconds.

Label sheets should not exceed the paper

weight specifications described in this User’s

Guide. Labels exceeding this specification

may not feed or print properly and may cause

damage to your machine.

Labels must be fed from the manual feed slot

only.

Types of labels to avoid 2

Do not use labels that are damaged, curled,

wrinkled or an unusual shape.

IMPORTANT

Avoid feeding labels with the carrier sheet

exposed because your machine will be

damaged.

Chapter 2

Loading documents 2

Using the automatic

document feeder (ADF) 2

The ADF can hold up to 35 pages and feeds

each sheet individually. Use standard 20 lb

(80 g/m

) paper and always fan the pages

before putting them in the ADF.

Recommended environment 2

IMPORTANT

• DO NOT leave thick documents on the

scanner glass. If you do this, the ADF may

jam.

• DO NOT use paper that is curled,

wrinkled, folded, ripped, stapled, paper-

clipped, pasted or taped.

• DO NOT use cardboard, newspaper or

fabric.

• To avoid damaging your machine while

using the ADF, DO NOT pull on the

document while it is feeding.

Note

To scan documents that are not suitable

for the ADF, see Using the scanner glass

on page 21.

 Make sure documents with correction fluid

or written with ink are completely dry.

a Unfold the ADF document output

support flap (1) and the ADF support

flap (2).

b Fan the pages well.

c Place your document face up, top edge

first in the ADF until the LCD display

message changes and you feel it touch

the feed rollers.

d Adjust the paper guides (1) to fit the

width of your document.

Temperature: 68 °F to 86 °F (20 to 30 °C)

Humidity: 50% - 70%

Paper: Xerox 4200 (20 lb/Letter)

Loading paper and documents

Using the scanner glass 2

You can use the scanner glass to copy or

scan pages of a book one page at a time.

Documents can be up to 8.5 in. wide and

11.7 in. long (215.9 mm wide and 297 mm

long).

Note

To use the scanner glass, the ADF must

be empty.

a Lift the document cover.

b Using the document guidelines on the

left and top, place the document face

down in the upper left corner of the

scanner glass.

c Close the document cover.

IMPORTANT

If the document is a book or is thick do not

slam the cover or press on it.

Paper settings 3

Paper Type 3

Set up the machine for the type of paper you

are using. This will give you the best print

quality.

a Press Menu, 1, 1, 1.

Paper

1.Paper Type

b Press a or b to choose Thin, Plain,

Thick, Thicker or

Recycled Paper.

Press OK.

c Press Stop/Exit.

Paper Size 3

You can use ten sizes of paper for printing

copies: A4, Letter, Legal, Executive, A5,

A5 L, A6, B5, B6 and Folio.

When you change the size of paper in the

tray, you will also need to change the setting

for paper size at the same time so your

machine can fit the document.

a Press Menu, 1, 1, 2.

Paper

2.Paper Size

b Press a or b to choose A4, Letter,

Legal, Executive, A5, A5 L, A6, B5,

B6 or Folio.

Press OK.

c Press Stop/Exit.

Volume settings 3

Beeper volume 3

When the beeper is on, the machine will beep

when you press a key or make a mistake. You

can choose a range of volume levels, from

High to Off.

a Press Menu, 1, 2.

General Setup

2.Beeper

b Press a or b to choose Off, Low, Med or

High.

Press OK.

c Press Stop/Exit.

General Setup 3

General Setup

Ecology features 3

Toner Save 3

You can save toner using this feature. When

you set Toner Save to On, print appears

lighter. The default setting is Off.

a Press Menu, 1, 3, 1.

Ecology

1.Toner Save

b Press a or b to choose On or Off.

Press OK.

c Press Stop/Exit.

Note

We do not recommend Toner Save for

printing Photo or Gray Scale images.

Sleep Time 3

The Sleep Time setting can reduce power

consumption by turning off the fuser while the

machine is idle.

You can choose how long the machine must

be idle before it goes into sleep mode. When

the machine receives computer data or

makes a copy, the timer will be reset. The

default setting is 005 minutes.

While the machine is in sleep mode the LCD

will display Sleep. When printing or copying

in sleep mode, there will be a short delay

while the fuser warms up.

a Press Menu, 1, 3, 2.

Ecology

2.Sleep Time

b Enter the length of time the machine is

idle before entering sleep mode.

Press OK.

c Press Stop/Exit.

LCD Contrast 3

You can change the contrast to make the

LCD look lighter or darker.

a Press Menu, 1, 4.

General Setup

4.LCD Contrast

b Press a to make the LCD darker. Or,

press b to make the LCD lighter.

Press OK.

c Press Stop/Exit.

Chapter 3

Section II

Copy II

Making copies 26

How to copy 4

Copy mode 4

1 Stack/Sort

2 Copy ratio and Copy layout

3 Contrast

4 Quality

5 Number of copies

Making a single copy 4

a Load your document in the ADF or on

the scanner glass.

b Press Black Start or Color Start.

Making multiple copies 4

a Load your document in the ADF.

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Black Start or Color Start.

Note

• To sort your copies, see Sorting copies

using the ADF on page 29.

• If the LCD shows "Please Wait" and the

machine stops copying while you are

making multiple copies, please wait for 30

to 40 seconds until the machine finishes

the color registrations and cleaning

process of the belt unit.

Stop copying 4

To stop copying, press Stop/Exit.

Making copies 4

Making copies

Copy options

(temporary settings)

When you want to quickly change the copy

settings temporarily for the next copy, use the

temporary Copy keys. You can use different

combinations.

The machine returns to its default settings

one minute after copying.

Enlarging or reducing the

image copied 4

You can choose the following enlargement or

reduction ratios:

* The factory setting is shown in Bold with an

asterisk.

Custom(25-400%) allows you to enter a

ratio from 25% to 400%.

To enlarge or reduce the next copy follow the

instructions below:

a Load your document.

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Enlarge/Reduce.

d Do one of the following:

 Press a or b to choose the

enlargement or reduction ratio you

want.

Press OK.

 Press a or b to choose

Custom(25-400%).

Press OK.

Use the numeric keys to enter an

enlargement or reduction ratio from

25% to 400%. (For example, press

53 to enter 53%.)

Press OK.

e Press Black Start or Color Start.

Note

Page Layout Options 2 in 1(P), 2 in 1(L),

4 in 1(P) or 4 in 1(L) are not available with

Enlarge/Reduce.

Press

100%*

97% LTRiA4

94% A4iLTR

91% Full Page

85% LTRiEXE

83% LGLiA4

78% LGLiLTR

70% A4iA5

50%

Custom(25-400%)

200%

141% A5iA4

104% EXEiLTR

Chapter 4

Using the Options key 4

Use the Options key to quickly set the following copy settings temporarily for the next copy.

Press

Menu selections Options Page

Press

a or b, then press OK

Press a or b, then press OK

Stack/Sort

(appears when the document

is in the ADF)

Stack*

Sort

Brightness b -onnnn+ a

b -nonnn+ a

b -nnonn+ a*

b -nnnon+ a

b -nnnno+ a

Contrast b -onnnn+ a

b -nonnn+ a

b -nnonn+ a*

b -nnnon+ a

b -nnnno+ a

Page Layout Off(1 in 1)*

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

The factory settings are shown in Bold with an asterisk.

Making copies

Improving copy quality 4

You can choose from a range of quality

settings. The default setting is Auto.

 Auto

Auto is the recommended mode for

ordinary printouts. Suitable for documents

that contain both text and photographs.

 Photo

Suitable for copying photographs.

 Text

Suitable for documents containing only

text.

To temporarily change the quality setting,

follow the steps below:

a Load your document.

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Quality.

d Press a or b to choose Auto, Photo or

Text.

Press OK.

e Press Black Start or Color Start.

To change the default setting, follow the

steps below:

a Press Menu, 2, 1.

Copy

1.Quality

b Press a or b to choose the copy quality.

Press OK.

c Press Stop/Exit.

Sorting copies using the ADF 4

You can sort multiple copies. Pages will be

stacked in the order 1 2 3, 1 2 3, 1 2 3, and so

on.

a Load your document in the ADF.

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options. Press a or b to choose

Stack/Sort.

Press OK.

d Press a or b to choose Stack or Sort.

Press OK.

e Press Black Start or Color Start.

Adjusting Contrast, Color and

Brightness 4

Contrast 4

Adjust the contrast to help an image look

sharper and more vivid.

To temporarily change the contrast setting,

follow the steps below:

a Load your document.

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Contrast.

Press OK.

d Press a or b to increase or decrease the

contrast.

Press OK.

e Press Black Start or Color Start.

Chapter 4

To change the default setting follow the steps

below:

a Press Menu, 2, 3.

Copy

3.Contrast

b Press a or b to increase or decrease the

contrast.

Press OK.

c Press Stop/Exit.

Brightness 4

Adjust the copy brightness to make copies

darker or lighter.

To temporarily change the copy brightness

setting, follow the steps below:

a Load your document.

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Brightness.

Press OK.

d Press a to make a lighter copy or press

b to make a darker copy.

Press OK.

e Press Black Start or Color Start.

To change the default setting follow the steps

below:

a Press Menu, 2, 2.

Copy

2.Brightness

b Press a to make a lighter copy or press

b to make a darker copy.

Press OK.

c Press Stop/Exit.

Color saturation 4

You can change the default setting for color

saturation.

To change the default setting follow the steps

below:

a Press Menu, 2, 4.

Copy

4.Color Adjust

b Press a or b to choose 1.Red,

2.Green, or 3.Blue.

Press OK.

c Press a or b to increase or decrease the

color saturation.

Press OK.

d Return to step b to choose the next

color. Or press Stop/Exit.

Making N in 1 copies

(page layout) 4

You can reduce the amount of paper used

when copying by using the N in 1 copy

feature. This allows you to copy two or four

pages onto one page, which lets you save

paper.

IMPORTANT

• Please make sure the paper size is set to

Letter, A4, Legal or Folio.

•(P) means Portrait and (L) means

Landscape.

• You cannot use the Enlarge/Reduce

setting with the N in 1 feature.

a Load your document.

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options. Press a or b to choose

Page Layout. Press OK.

Making copies

d Press a or b to choose 2in1(P),

2in1(L), 4in1(P),

4in1(L) or Off(1 in 1).

Press OK.

e Press Black Start or Color Start to

scan the page.

If you placed the document in the ADF,

the machine scans the pages and starts

printing.

If you are using the scanner glass, go

to step f.

f After the machine scans the page, press

1 to scan the next page.

Next Page?

1.Yes 2.No

g Place the next page on the scanner

glass.

Press OK.

Repeat steps f and g for each page of

the layout.

h After all the pages have been scanned,

press 2 in step f to finish.

If you are copying from the ADF: 4

Insert your document face up in the direction

shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

 4 in 1 (L)

If you are copying from the scanner

glass:

Insert your document face down in the

direction shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

 4 in 1 (L)

Chapter 4

Out of memory

message

If the memory becomes full while you are

making copies, the LCD message will guide

you through the next step.

If you get an Out of Memory message

while scanning a subsequent page, you will

have the option to press Black Start or

Color Start to copy the pages scanned so

far, or to press Stop/Exit to cancel the

operation.

To gain extra memory:

 Add optional memory. (See Memory

board on page 47.)

Section III

Software III

Software and Network features 34

The User’s Guide on the CD-ROM includes

the Software User’s Guide and Network

User’s Guide for features available when

connected to a computer (for example,

printing and scanning). These guides have

easy to use links that, when clicked, will take

you directly to a particular section.

You can find information on these features:

 Printing

 Scanning

 ControlCenter3 (Windows

)

 ControlCenter2 (Macintosh)

 Network Printing

 Network Scanning

Note

See Accessing the Software User’s Guide

and Network User’s Guide on page 3.

How to read the HTML

User’s Guide

This is a quick reference for using the HTML

User’s Guide.

Windows

Note

If you have not installed the software, see

Viewing documentation (Windows

)

on page 3.

a From the Start menu, point to Brother,

MFC-9010CN from the programs group,

then click User’s Guides in HTML

format.

Click on the manual you want (

SOFTWARE

USER’S GUIDE

NETWORK USER’S

GUIDE

) from the Top Menu.

c Click the heading you would like to view

from the list at the left of the window.

Macintosh 5

a Make sure your Macintosh is turned on.

Insert the Brother CD-ROM into your

CD-ROM drive.

b Double-click the Documentation icon.

c Double-click your language folder, and

then double-click top.html.

Click on the manual you want (

SOFTWARE

USER’S GUIDE

NETWORK USER’S

GUIDE

) in the top menu, and then click the

heading you would like to read from the list

at the left of the window.

Software and Network features 5

Section IV

Appendixes IV

Safety and legal 36

Options 46

Troubleshooting and routine maintenance 49

Menu and features 112

Specifications 120

Glossary 131

Choosing a location A

Put your machine on a flat, level, stable surface that is free of vibration and shocks, such as a

desk. Put the machine near a standard grounded AC power outlet. Choose a location where the

temperature remains between 50 °F and 90.5 °F (10 °C and 32.5 °C) and the humidity is between

20% to 80% (without condensation).

WARNING

DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive

gasses, moisture or dust.

DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or

devices that contain magnets or generate magnetic fields.

CAUTION

Avoid placing your machine in a high-traffic area.

DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic

timers.

DO NOT connect your machine to an AC power outlet on the same circuit as large appliances

or other equipment that might disrupt the power supply.

Disruption of power can delete information from the machine’s memory.

DO NOT put objects on top of the machine.

Safety and legal A

Safety and legal

To use the machine safely A

Please keep these instructions for later reference and read them before attempting any

maintenance. If you do not follow these safety instructions, there is a possibility of a fire, electrical

shock, burn or suffocation.

WARNING

There are high voltage electrodes inside the machine. Before you clean the inside of the

machine, make sure you have unplugged the power cord from the AC power outlet. Doing this

will prevent an electrical shock.

DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.

Always make sure the plug is fully inserted.

This product must be installed near an AC power outlet that is easily accessible. In case of an

emergency, you must unplug the power cord from the AC power outlet to shut off the power

completely.

Lightning and power surges can damage this product! We recommend that you use a quality

surge protection device on the AC power line, or unplug the cords during a lightning storm.

Plastic bags are used in the packing of your machine and drum units. To avoid the danger of

suffocation, keep these bags away from babies and children.

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid that contains

alcohol or ammonia to clean the inside or outside of the machine. See Routine maintenance

on page 72 for how to clean the machine.

DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner

dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the

toner dust with a dry, lint-free soft cloth and dispose of it according to local regulations.

This machine is heavy and weighs approximately 50 lb (22.7 kg). To prevent injuries when

moving or lifting this machine, make sure to use at least two people. Be careful not to pinch your

fingers when you set the machine back down.

Safety and legal

CAUTION

After you have just used the machine, some internal parts of the machine will be extremely hot.

To prevent injury, when you open the top or back cover (back output tray) of the machine, DO

NOT touch the shaded parts shown in the illustration.

To prevent injuries, be careful not to put your hands on the edge of the machine under the

document cover, the scanner, or the top cover as shown in the illustrations.

To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.

IMPORTANT

The fuser unit is marked with a Caution label. Please DO NOT remove or damage the label.

Important safety instructions A

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall outlet before cleaning inside of the machine. DO NOT use

liquid or aerosol cleaners. Use a dry, lint-free cloth for cleaning.

5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing

serious damage to the product.

6 Slots and openings in the cabinet at the back or bottom are provided for ventilation. To ensure

reliable operation of the product and to protect it from overheating, these openings must not

be blocked or covered. The openings should never be blocked by placing the product on a bed,

sofa, rug, or other similar surface. This product should never be placed near or over a radiator

or heater. This product should never be placed in a built-in installation unless adequate

ventilation is provided.

7 This product should be connected to an AC power source within the range indicated on the

rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact

a qualified electrician.

8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded

power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call

your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded

plug.

9 Use only the power cord supplied with this machine.

10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people

can walk on the cord.

11 If an extension cord is used with this product, make sure that the total ampere ratings on the

products plugged into the extension cord DO NOT exceed the extension cord ampere rating.

Also, make sure that the total of all products plugged into the AC power outlet does not exceed

15 amperes (US only).

Safety and legal

12 Use the product in a well-ventilated area.

13 The power cord, including extensions, should be no longer than 16.5 feet (5 meters).

DO NOT share the same power circuit with other high powered appliances, such as an air

conditioner, copier, shredder, and so on. If you cannot avoid using the machine with these

appliances, we recommend that you use a voltage transformer or a high-frequency noise filter.

Use a voltage regulator if the power source is not stable.

14 DO NOT place anything in front of the machine that will block printed pages. DO NOT place

anything in the path of printed pages.

15 Wait until pages have exited the machine before picking them up.

16 Never push objects of any kind into this product through cabinet slots, since they may touch

dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never

spill liquid of any kind on the product. DO NOT attempt to service this product yourself because

opening or removing covers may expose you to dangerous voltage points and other risks and

may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the

location of your nearest Brother Authorized Service Center, please call:

In USA: 1-877-BROTHER (1-877-276-8437)

In Canada: 1-877-BROTHER

17 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized

Service Personnel under the following conditions:

 When the power cord is damaged or frayed.

 If liquid has been spilled into the product.

 If the product has been exposed to rain or water.

 If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Improper

adjustment of other controls may result in damage and will often require extensive work by

a qualified technician to restore the product to normal operation.

 If the product has been dropped or the cabinet has been damaged.

 If the product exhibits a distinct change in performance, indicating a need for service.

18 To protect your product against power surges, we recommend the use of a power protection

device (Surge Protector).

19 To reduce the risk of fire, electric shock and injury to people, note the following:

 DO NOT use this product near appliances that use water, a swimming pool or in a wet

basement.

 DO NOT use the machine during an electrical storm (there is the remote possibility of an

electrical shock).

 DO NOT use this product in the vicinity of a gas leak.

Federal Communications Commission (FCC) Declaration of

Conformity (USA only) A

declares, that the products

Product Name: MFC-9010CN

comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This

device may not cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one or more of the following

measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Call the dealer or an experienced radio/TV technician for help.

IMPORTANT

• Changes or modifications not expressly approved by Brother Industries, Ltd. could void the

user’s authority to operate the equipment.

• Brother cannot accept any financial or other responsibilities that may be the result of your use

of this information, including direct, special or consequential damages. There are no

warranties extended or granted by this document.

Industry Canada Compliance Statement (Canada only) A

This Class B digital apparatus complies with Canadian ICES–003.

Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada.

Responsible Party: Brother International Corporation

100 Somerset Corporate Boulevard

Bridgewater, NJ 08807-0911 USA

TEL: (908) 704-1700

Safety and legal

Disconnect device A

This product must be installed near an AC power outlet that is easily accessible. In case of

emergencies, you must disconnect the power cord from the AC power outlet to shut off power

completely.

LAN connection A

CAUTION

DO NOT connect this product to a LAN connection that is subject to over-voltages.

International ENERGY STAR

Qualification Statement A

The purpose of the International ENERGY STAR

Program is to promote the development and

popularization of energy-efficient office equipment.

As an ENERGY STAR

Partner, Brother Industries, Ltd. has determined that this product meets

the ENERGY STAR

specifications for energy efficiency.

Libtiff Copyright and License A

Use and Copyright

Permission to use, copy, modify, distribute, and sell this software and its documentation for any

purpose is hereby granted without fee, provided that (i) the above copyright notices and this

permission notice appear in all copies of the software and related documentation, and (ii) the

names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating

to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND,

EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,

INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY

DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,

WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY

OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE

OF THIS SOFTWARE.

Safety and legal

Trademarks A

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either

registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or

other countries.

Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft

Corporation in the United States and/or other countries.

Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the

United States and other countries.

Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United

States and other countries.

Intel, and Pentium are trademarks of Intel Corporation in the U.S. and other countries.

AMD is a trademark of Advanced Micro Devices, Inc.

PowerPC is a registered trademark of IBM in the United States and/or other countries.

Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson

Corporation.

IBM and Proprinter are either registered trademarks or trademarks of International Business

Machines Corporation in the United States and/or other countries.

Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of

Nuance Communications, Inc. or its affiliates in the United States and/or other countries.

All other trademarks are the property of their respective owners.

Options B

This machine has the following optional accessory. You can increase the capabilities of the

machine with this item.

Options B

SO-DIMM memory

Options

Memory board B

MFC-9010CN has 64 MB of standard

memory and one slot for optional memory

expansion. You can expand the memory up

to 576 MB by installing dual in-line memory

modules (SO-DIMMs). When you add the

optional memory, it increases the

performance for both copier and printer

operations.

In general, the machine uses

industry-standard SO-DIMM with the

following specifications:

Type: 144 pin and 64 bit output

CAS latency: 2

Clock frequency: 100 MHz or more

Capacity: 64, 128, 256 or 512 MB

Height: 1.25 in. (31.75 mm)

Dram Type: SDRAM 2 Bank

The following web sites sell memory

modules:

http://www.crucial.com/

http://www.kingston.com/

http://goldenram.com/

http://www.buffalo-technology.com/

Note

• There might be some SO-DIMMs that will

not work with the machine.

• For more information, call Brother

Customer Service.

Installing extra memory B

a Turn off the machine’s power switch.

b Disconnect the interface cable from the

machine, and then unplug the power

cord from the AC power outlet.

Note

Be sure to turn off the machine’s power

switch before you install or remove the

SO-DIMM.

c Remove the plastic (1) and then

metal (2) SO-DIMM covers.

d Unpack the SO-DIMM and hold it by its

edges.

IMPORTANT

To prevent damage to the machine from

static electricity, DO NOT touch the

memory chips or the board surface.

e Hold the SO-DIMM by the edges and

align the notches in the SO-DIMM with

the protrusions in the slot. Insert the

SO-DIMM diagonally (1), then tilt it

toward the interface board until it clicks

into place (2).

f Put the metal (2) and then the plastic (1)

SO-DIMM covers back on.

g Plug the machine’s power cord back into

the AC power outlet first, and then

connect the interface cable.

h Turn on the machine’s power switch.

Note

To make sure that you have installed the

SO-DIMM properly, you can print the user

settings page that shows the current

memory size. (See User Settings List

on page 105.)

Troubleshooting C

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

If you are having difficulty with your machine C

If you think there is a problem, check the chart below and follow the troubleshooting tips. You can

solve most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com/

Troubleshooting and routine

maintenance

Copy difficulties

Difficulties Suggestions

Vertical black line appears in

copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or the corona wire is dirty. (See Cleaning the scanner on page 73 and

Cleaning the corona wires on page 75.)

Copies are blank. Make sure you are loading the document properly. (See Using the automatic

document feeder (ADF) on page 20 or Using the scanner glass on page 21.)

Printing difficulties

Difficulties Suggestions

No printout.  Check that the machine is plugged in and the power switch is turned on.

 Check that the toner cartridge and drum unit are installed properly. (See

Replacing the drum units on page 93.)

 Check the interface cable connection on both the machine and your computer.

(See the Quick Setup Guide.)

 Check that the correct printer driver has been installed and chosen.

 Check to see if the LCD is showing an error message. (See Error and

maintenance messages on page 61.)

 Check that the machine is online: (Windows Vista

) Click the Start button,

Control Panel, Hardware and Sound, and then Printers. Right-click

Brother MFC-9010CN Printer. Make sure that Use Printer Offline is

unchecked. (Windows

XP and Windows Server

2003) Click the Start

button and choose Printers and Faxes. Right-click Brother MFC-9010CN

Printer. Make sure that Use Printer Offline is unchecked. (Windows

2000)

Click the Start button and choose Settings and then Printers. Right-click

Brother MFC-9010CN Printer. Make sure that Use Printer Offline is

unchecked.

The machine prints unexpectedly

or it prints garbage.

 Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine’s power switch and disconnect from the power for several

minutes.

 Check the settings in your application to make sure it is set up to work with

your machine.

The machine prints the first couple

of pages correctly, then some

pages have text missing.

 Check the settings in your application to make sure that it is set up to work with

your machine.

 Your computer is not recognizing the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See the Quick Setup

Guide.)

The headers or footers appear

when the document displays on the

screen but they do not show up

when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this. (See Unprintable area

on page 14.)

The machine is not printing or has

stopped printing.

Press Job Cancel.

As the machine cancels the job and clears it from the memory it may produce an

incomplete printout.

Scanning difficulties

Difficulties Suggestions

TWAIN errors appear while

scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In

PaperPort

™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN

driver.

OCR does not work. Try increasing the scanning resolution.

Network scanning does not work. See Network difficulties on page 52.

Software difficulties

Difficulties Suggestions

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD

-ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

The machine does not print from

Adobe

Illustrator

Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide

on the CD

-ROM.)

Printing difficulties (continued)

Difficulties Suggestions

Troubleshooting and routine maintenance

Paper handling difficulties

Difficulties Suggestions

The machine does not load paper.

The LCD shows No Paper or a

Paper Jam message.

 If there is no paper, load a new stack of paper into the paper tray.

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the

stack over and put it back into the paper tray.

 Reduce the amount of paper in the paper tray, and then try again.

 Make sure that manual feed mode is not chosen in the printer driver.

 Clean the paper pick-up roller. See Cleaning the paper pick-up rollers

on page 81.

 If the LCD shows the Paper Jam message and you still have a problem, see

Paper jams on page 67.

The machine does not feed paper

from the manual feed slot.

 Make sure that Manual is chosen in the printer driver.

 Make sure the paper or print media is loaded properly in the manual feed slot.

See Loading paper in the manual feed slot on page 11.

How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set

up to print the envelope size you are using. This is usually done in the Page Setup

or Document Setup menu of your application. (See your application’s manual for

more information.)

What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

envelopes and labels that are made for laser machines. (For details, see

Acceptable paper and other print media on page 15.)

There is a paper jam. Clear the jammed paper. (See Paper jams on page 67.)

Print quality difficulties

Difficulties Suggestions

Printed pages are curled.  Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the

paper tray.

 Make sure that you choose the Paper Type that suits the print media type you

are using. (See Acceptable paper and other print media on page 15.)

Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other print media on page 15 and Basic tab in the Software User’s

Guide on the CD-ROM.)

Printouts are too light.  If this problem occurs when making copies, turn Toner Save mode to Off in

the machine menu settings. (See Toner Save on page 23.)

 Set Toner Save mode to Off in the Advanced tab in the printer driver. (See

Advanced tab in the Software User’s Guide on the CD-ROM.)

 In the Basic tab of the printer driver, click the Settings button and check the

Enhance Black Printing check box.

Network difficulties

Difficulties Suggestions

Cannot print over a wired Network. If you are having Network problems see the Network User’s Guide on the

CD-ROM for more information.

Make sure your machine is powered on and is on-line and in the Ready mode.

Print the Network Configuration list to see your current Network settings. (See

Network Configuration List on page 106.) Reconnect the LAN cable to the hub to

verify that the cable and network connections are good. If possible, try

connecting the machine to a different port on your hub using a different cable. If

the connections are good, the lower LED of the back panel of the machine will be

green.

The network scanning feature

does not work.

The network printing feature does

not work.

(Windows

) The firewall setting on your PC may be rejecting the necessary

network connection. Follow the instructions below to configure Windows

Firewall. If you are using other personal firewall software, see the User’s Guide

for your software or contact the software manufacturer.

(Windows

XP SP2)

a Click the Start button, Control Panel, Network and Internet

Connections and then Windows Firewall. Make sure that Windows

Firewall on the General tab is set to On.

b Click the Advanced tab and Settings...

c Click the Add button.

d To add port 54925 for network scanning, enter the information below:

1. In Description of service: Enter any description, for example “Brother

Scanner”.

2. In Name or IP address (for example 192.168.0.12) of the computer

hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “54925”.

4. In Internal Port number for this service: Enter “54925”.

5. Make sure UDP is chosen.

6. Click OK.

e If you still have trouble with your network connection, click the Add button.

f To add port 137 for network scanning and network printing, enter the

information below:

1. In Description of service: Enter any description, for example “Brother

network scanning”.

2. In Name or IP address (for example 192.168.0.12) of the computer

hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “137”.

4. In Internal Port number for this service: Enter “137”.

5. Make sure UDP is chosen.

6. Click OK.

g Make sure that the new setting is added and is checked, and then click

OK.

Troubleshooting and routine maintenance

The network scanning feature

does not work.

The network printing feature does

not work.

(continued)

(Windows Vista

)

a Click the Start button, Control Panel, Network and Internet, Windows

Firewall and click Change settings.

b When the User Account Control screen appears, do the following.

 Users who have administrator rights: Click Continue.

 For users who do not have administrator rights: Enter the

administrator password and click OK.

c Make sure that Windows Firewall on the General tab is set to On.

d Click the Exceptions tab.

e Click the Add port... button.

f To add port 54925 for network scanning, enter the information below:

1. In Name: Enter any description. (for example “Brother Scanner”)

2. In Port number: Enter “54925”.

3. Make sure UDP is chosen. Then click OK.

g Make sure that the new setting is added and is checked, and then click

OK.

h If you still have trouble with your network connection such as network

scanning or printing, check File and Printer Sharing box in the

Exceptions tab and then click OK.

Your computer cannot find your

machine.

(Windows

) The firewall setting on your PC may be rejecting the necessary

network connection. (For details, see the instructions above.)

(Macintosh) Re-select your machine in the Device Selector application located

in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from

the Model pop-up menu of ControlCenter2.

Other

Difficulties Suggestions

The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine’s internal safety mechanisms. Turn the machine

off and unplug the power cord. Wait for ten minutes, then plug in the power cord

and turn the machine on.

If the problem is not solved, turn off the machine. Plug the power cord into a

different known working outlet and turn on the machine.

Network difficulties (continued)

Difficulties Suggestions

Improving the print quality C

If you have a print quality problem, print a test page first (Menu, 3, 2, 3). If the printout looks good,

the problem is probably not the machine. Check the interface cable connections or try printing a

different document. If the printout or test page printed from the machine has a quality problem,

check the following steps first. And then, if you still have a print quality problem, check the chart

below and follow the recommendation.

a Check that you use the paper that meets our specifications. (See Acceptable paper and other

print media on page 15.)

Note

To get the best print quality, we suggest using the recommended paper. (See Recommended

paper and print media on page 15.)

b Check that the drum units and toner cartridges are installed properly.

Examples of poor print

quality

Recommendation

White lines, bands or ribbing

across the page

 Put in a new drum unit. (See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Colors are light or unclear on

the whole page

 Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Make sure that you choose the proper media type in the printer driver

or in the machine's Paper Type menu setting. (See Acceptable paper

and other print media on page 15 and Basic tab in the Software

User's Guide on the CD-ROM.)

 Shake all four toner cartridges gently.

 Wipe the windows of all four LED heads with a dry lint free soft cloth.

(See Cleaning the LED heads on page 74.)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting and routine maintenance

White streaks or bands down

the page

 Wipe the windows of all four LED heads with a dry lint free soft cloth.

(See Cleaning the LED heads on page 74.)

 Clean all four drum units. (See Cleaning the drum unit on page 76.)

 Identify the missing color and put in a new toner cartridge. (See

Replacing a Toner cartridge on page 86.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Colored streaks or bands down

the page

 Clean all four corona wires (one for each color) inside the drum unit

by sliding the green tab. (See Cleaning the corona wires on page 75.)

 Make sure the corona wire cleaners are at their home positions (a).

 Clean the scanner glass and scanner glass strip. (See Cleaning the

scanner on page 73.)

 Replace the toner cartridge that matches the color of the streak or

band. (See Replacing a Toner cartridge on page 86.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Vertical streaks in a light

background

 Wipe the windows of all four LED heads with a dry lint free soft cloth.

(See Cleaning the LED heads on page 74.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Colored lines across the page

 If colored lines appear at 1.2 in. (30 mm) intervals, replace the toner

cartridge that matches the color of the line. (See Replacing a Toner

cartridge on page 86.)

 If colored lines appear at 3.7 in. (94 mm) intervals, put in a new drum

unit that matches the color of the line. (See Replacing the drum units

on page 93.)

White spots or hollow print

 If the problem is not solved after printing a few pages, the drum unit

may be stained. Clean all four drum units. (See Small spots on the

printed pages in Cleaning the drum unit on page 76.)

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are

using. (See Acceptable paper and other print media on page 15 and

Basic tab in the Software User's Guide on the CD-ROM.)

 Check the machine

’s environment. Conditions such as high humidity

can cause white spots or hollow print. (See Choosing a location

on page 36.)

Completely blank or some

colors are missing

 Put in a new toner cartridge. (See Replacing a Toner cartridge

on page 86.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Colored spots at 94 mm

 If the problem is not solved after printing a few pages, the drum unit

may have glue from a label stuck on the drum surface. Clean the

drum unit. (See Large spots on the printed pages on page 78.)

 Put in a new drum unit. (See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Colored spots at 30 mm

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 86.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

94 mm

(3.7 in.)

94 mm

(3.7 in.)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

30 mm (1.2 in.)

Troubleshooting and routine maintenance

Toner scatter or toner stain

 Check the machine’s environment. Conditions such as high humidity

and high temperatures may cause this print quality problem.

(See Choosing a location on page 36.)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 86.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 If the problem continues, put in a new drum unit. (See Replacing the

drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

The color of your printouts is

not what you expected

 Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Perform the calibration. (See Calibration on page 82.)

 Adjust the color by using the custom setting in the driver and by using

the control panel of the machine. Colors the machine can print and

colors you see on a monitor are different. The machine may not be

able to reproduce the colors on your monitor.

 If colors appear in the printed gray areas, make sure there is a check

in the Improve Gray Color check box of the printer driver. (See Basic

tab for Windows

printer driver, Advanced tab for Macintosh printer

driver or Printer Features for Macintosh BR-Script printer driver in the

Software User's Guide on the CD-ROM.)

 If shaded areas look dull, remove the check from the Improve Gray

Color check box.

 If a printed black graphic is too light, choose Enhance Black Printing

mode in the printer driver. (See Settings Dialog for Windows

printer

driver, Advanced options for Windows

BR-Script printer driver, Print

Settings for Macintosh printer driver or Printer Features for Macintosh

BR-Script printer driver in the Software User's Guide on the

CD-ROM.)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 86.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Identify the color causing the problem and put in a new drum unit.

(See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

All one color

 Identify the color causing the problem and put in a new drum unit.

(See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Color misregistration

 Make sure that the machine is on a solid level surface.

 Perform the auto color registration using the control panel (see Auto

Registration on page 82) or perform the manual color registration

using the control panel (see Manual Registration on page 83).

 Identify the color causing the problem and put in a new drum unit.

(See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new belt unit. (See Replacing the belt unit on page 96.)

Uneven density appears

periodically across the page

 Perform the calibration. (See Calibration on page 82.)

 Adjust the contrast or brightness when you are in copy mode. (See

Adjusting Contrast, Color and Brightness on page 29.)

 Identify the color that is uneven and put in a new toner cartridge for

that color. (See Replacing a Toner cartridge on page 86.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Identify the color that is uneven and put in a new drum unit. (See

Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Thin lines do not print  Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Change the print resolution.

 If you use Windows

printer driver, choose Improve pattern printing

or Improve Thin Line in Settings of Basic tab. (See Settings Dialog

in the Software User's Guide on the CD

-ROM.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghi jklmn opqrst uvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting and routine maintenance

Wrinkle

 Change to the recommended type of paper.

 Make sure that the back cover is closed properly.

 Make sure that two gray levers inside the back cover are in the up

position.

 Make sure that the media type settings in the printer driver and in the

machine’s Paper Type menu matches the type of paper you are

using. (See Acceptable paper and other print media on page 15 and

Basic tab in the Software User's Guide on the CD-ROM.)

Offset image

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are

using. (See Acceptable paper and other print media on page 15 and

Basic tab in the Software User's Guide on the CD-ROM.)

 Make sure that two gray levers inside the back cover are in the up

position.

 Check the machine

’s environment. Conditions such as dry and low

temperatures may cause this print quality problem. (See Choosing a

location on page 36.)

 Identify the color causing the problem and put in a new drum unit.

(See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Poor fixing

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are

using. (See Acceptable paper and other print media on page 15 and

Basic tab in the Software User's Guide on the CD-ROM.)

 Make sure that two gray levers inside the back cover are in the up

position.

 Choose Improve Toner Fixing mode in the printer driver. (See Other

Print Options (For Windows

printer driver), Advanced options (For

Windows

BR-Script printer driver), Print Settings (For Macintosh

printer driver) or Printer Features (For Macintosh BR-Script printer

driver) in the Software User's Guide on the CD-ROM.)

If this selection does not provide enough improvement, select

Thicker paper in Media Type settings.

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Curled or wavy

 Choose Reduce Paper Curl mode in the printer driver when you do

not use our recommended paper. (See Other Print Options (For

Windows

printer driver), Advanced options (For Windows

-Script printer driver), Print Settings (For Macintosh printer driver)

or Printer Features (For Macintosh BR-Script printer driver) in the

Software User's Guide on the CD-ROM.)

 If you do not use the machine often, the paper may have been in the

paper tray too long. Turn over the stack of paper in the paper tray.

Also, fan the paper stack and then rotate the paper 180° in the paper

tray.

 Store the paper where it will not be exposed to avoid high

temperatures and high humidity.

Uneven density or faded

 Fully open the top cover and then close it again.

Envelope creases

Make sure that the envelope lever is pulled down when you are printing

envelopes.

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFG

EFGHIJKLMN

Troubles hooting a nd rou tine maintena nce

Error and maintenance messages C

As with any sophisticated office product, errors may occur and consumable items may need to be

replaced. If this happens, your machine identifies the error or required routine maintenance and

shows the appropriate message. The most common error and maintenance messages are shown

below.

You can correct most errors and perform routine maintenance by yourself. If you need more help,

the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Belt End Soon The belt unit is near the end of its

life.

Buy a new belt unit before you get a

Replace Belt message.

Calibrate Calibration failed. Press Black Start or Color Start and try it

again.

 Turn off the machine. Wait a few

seconds, then turn it on again.

 Identify the color causing the problem

and put in a new drum unit. (See

Replacing the drum units on page 93.)

To identify the color of the drum unit, visit

us at http://solutions.brother.com/

to view

our FAQs and troubleshooting tips.

 Put in a new belt unit. (See Replacing the

belt unit on page 96.)

 Put in a waste toner box. (See Replacing

the waste toner box on page 100.)

 If the problem continues, call your dealer

or Brother Customer Service.

Cartridge Error

Put the Black (K)

Toner Cartridge back

in.

The toner cartridge

color with the problem

is shown in the

message.

The toner cartridge is not installed

properly.

Take out the drum unit and toner cartridge

assembly for the toner color that is indicated

on the LCD. Remove the toner cartridge and

then re-install it in the drum. Put the drum

unit and toner cartridge assembly back into

the machine again.

Cooling Down

Wait for a while

The temperature of the drum unit

or toner cartridge is too hot. The

machine will pause its current

print job and go into cooling down

mode. During the cooling down

mode, you will hear the cooling

fan running while the LCD shows

Cooling Down, and

Wait for a while.

Make sure that you can hear the fan in the

machine spinning and that the exhaust outlet

is not blocked by something.

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use

it for several minutes.

If the fan is not spinning, disconnect the

machine from the power for several minutes,

then reconnect it.

Cover is Open The ADF cover is not closed

completely.

Close the ADF cover of the machine, then

press Stop/Exit.

The top cover is not closed

completely.

Close the top cover of the machine.

Cover is Open The fuser cover is not closed

completely or paper was jammed

in the back of the machine when

you turned on the power.

 Close the fuser cover of the machine.

 Make sure paper is not jammed inside

the back of the machine, and then close

the fuser cover and press Black Start or

Color Start.

DIMM Error The DIMM is not installed

correctly. Or the DIMM is broken.

Turn off the machine. Re-install the DIMM

correctly. Wait a few seconds, and then turn

it on again. If this error message appears

again, replace the DIMM with a new one.

(See Installing extra memory on page 47.)

Document Jam The document was not inserted

or fed properly, or the document

scanned from the ADF was too

long.

See Document jams on page 66 or Using the

automatic document feeder (ADF)

on page 20.

Drum Error The corona wire on the drum unit

needs to be cleaned.

Clean the corona wire on the drum unit. (See

Cleaning the corona wires on page 75.)

It is time to replace the drum

units.

Replace the drum unit with a new one for the

color that is indicated on the LCD. (See

Replacing the drum units on page 93.)

Drums End Soon The drum unit is near the end of

its life.

Buy new drum units before you get a

Replace Drums message.

Drum End Soon(X)

The drum unit for the color

indicated on the LCD is near the

end of its life.

Buy new drum unit for the color indicated on

the LCD before you get a

Replace Drum(X)

message.

Fuser Error The temperature of fuser unit

does not rise at a specified

temperature within specified time.

Turn the power switch off, wait a few

seconds, and then turn it on again. Leave the

machine for 15 minutes with the power on.

The fuser unit is too hot.

Error Message Cause Action

Troubleshooting and routine maintenance

Init Unable XX The machine has a mechanical

problem.

Do one of the following:

 Disconnect the machine from the power

for several minutes, then reconnect it.

 If the problem continues, call Brother

Customer Service.

Jam Inside The paper is jammed inside the

machine.

(See Paper jams on page 67.)

Jam Rear The paper is jammed in the back

of the machine.

(See Paper jams on page 67.)

Jam Tray The paper is jammed in the paper

tray of the machine.

(See Paper jams on page 67.)

No Belt Unit The belt unit is not installed

properly.

Re-install the belt unit. (See Replacing the

belt unit on page 96.)

No Paper The machine is out of paper or

paper is not properly loaded in the

paper tray.

Do one of the following:

 Refill the paper in the paper tray and

press Black Start or Color Start or put

the paper in the manual feed slot.

 Remove the paper and load it again.

Then press Black Start or Color Start.

 If the problem is not solved, the paper

pick-up roller may be stained. Clean the

paper pickup roller. (See Cleaning the

paper pick-up rollers on page 81.)

No Toner The toner cartridge or the drum

unit and toner cartridge assembly

is not installed properly.

Re-install the toner cartridge or the drum unit

that is indicated on the LCD.

No Waste Toner The waste toner box is not

installed properly.

Re-install the waste toner box. (See

Replacing the waste toner box on page 100.)

Out of Memory The machine’s memory is full. Copy operation in progress

Do one of the following:

 Press Black Start or Color Start to copy

the scanned pages.

 Press Stop/Exit and wait until the other

operations in progress finish, and then try

again.

 Clear the data from the memory. (See

Out of memory message on page 32.)

Print operation in process

Reduce print resolution. (See Advanced tab

in the Software User’s Guide on the

CD-ROM.)

Error Message Cause Action

Print Unable XX The machine has a mechanical

problem.

Do one of the following:

 Disconnect the machine from the power

for several minutes, then reconnect it.

 If the problem continues, call Brother

Customer Service.

Print Unable 1A One of the issues that can cause

this error is that condensation

may form inside the machine after

a room temperature change.

Turn the power switch off and fully open the

top cover. Leave the machine off and open

for 30 minutes to remove any condensation

from inside the machine, then close the top

cover and turn it on again. If this does not

clear the error, call Brother Customer

Service.

Registration Registration failed. Press Black Start or Color Start and try

again.

Do one of the following:

 Turn off the machine’s power switch.

Wait a few seconds, then turn it on again.

 Try Manual Registration, Menu, 3, 7.

(See Manual Registration on page 83.)

 Put in a new belt unit. (See Replacing the

belt unit on page 96.)

 If the problem continues, call Brother

Customer Service.

Replace Belt It is time to replace the belt unit. Replace the belt unit. (See Replacing the

belt unit on page 96.)

Replace Drums It is time to replace the drum

units.

Replace the drum units.

(See Replacing the drum units on page 93.)

The drum unit counter was not

reset when a new drum was

installed.

Reset the drum unit counter.

(See Resetting the drum counter

on page 96.)

Replace Drum(X)

It is time to replace the drum unit

for the indicated color.

Replace the drum unit for the color indicated

on the LCD.

(See Replacing the drum units on page 93.)

Replace Fuser It is time to replace the fuser unit. Call Brother Customer Service or a Brother

Authorized Service Center to replace the

fuser unit.

To replace Fuser Unit call Brother Customer

Service at:

1-877-BROTHER (1-877-276-8437) (in USA)

1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service

Center, visit us at:

http://www.brother-usa.com/service/

Error Message Cause Action

Troubleshooting and routine maintenance

(X) shows the toner cartridge or drum unit color that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta,

(C)=Cyan.

Replace PF Kit It is time to replace the paper

feeding kit.

Call Brother Customer Service or a Brother

Authorized Service Center to replace the PF

Kit.

To replace PF Kit call Brother Customer

Service at:

1-877-BROTHER (1-877-276-8437) (in USA)

1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service

Center, visit us at:

http://www.brother-usa.com/service/

Replace Toner The toner cartridge is at the end

of its life.

Replace the toner cartridge for the color

indicated on the LCD. (See Replacing a

Toner cartridge on page 86.)

Replace WT Box It is time to replace the waste

toner box.

Replace the waste toner box. (See

Replacing the waste toner box on page 100.)

Scan Unable XX The machine has a mechanical

problem.

Do one of the following:

 Disconnect the machine from the power

for several minutes, then reconnect it.

 If the problem continues, call Brother

Customer Service.

Short paper The paper size detected is

shorter than the paper size

defined in the print job and the

paper size being used requires

the back cover to be open.

Open the back cover (back output tray) and

remove any printed pages. Leave the back

cover open and press Black Start or

Color Start.

Size mismatch The paper in the tray is not the

correct size.

Load the correct size of paper in the tray and

set the “Paper Size” (Menu, 1, 1, 2 (See

Paper Size on page 22)).

Small paper The paper size defined in the

printer driver requires the back

cover to be open.

Open the back cover (back output tray) and

press Black Start or Color Start. (See

Printing on thick paper, labels, envelopes or

small paper on page 12.)

Toner Low The toner cartridge is near the

end of its life.

Buy a new toner cartridge for the color that is

indicated on the LCD before you get a

Replace Toner message.

WT Box End Soon The waste toner box is almost full. Buy a new waste toner box before you get a

Replace WT Box message.

Error Message Cause Action

Document jams C

If the document is jammed, follow the steps

below.

IMPORTANT

After removing a jammed document,

check that no paper scraps are left in the

machine that could cause another jam.

Document is jammed in the top of the

ADF unit

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover.

c Pull the jammed document out to the

left.

d Close the ADF cover.

e Press Stop/Exit.

Document is jammed under the

document cover

a Take out any paper from the ADF that is

not jammed.

b Lift the document cover.

c Pull the jammed document out to the

right.

d Close the document cover.

e Press Stop/Exit.

Document is jammed at the output

tray

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Press Stop/Exit.

Troubleshooting and routine maintenance

Paper jams C

To clear paper jams, please follow the steps

in this section.

IMPORTANT

Please confirm that you have installed all

toner cartridges and drum units in the

machine. Failure to install these items or

improper installation may cause a paper

jam in your Brother machine.

Note

If the error message remains, open and

close the top cover and fuser cover firmly

to reset the machine.

Note

The LCD names for the paper trays are as

follows:

• Standard paper tray: Tray

• Manual Feed Slot: Manual Feed

Paper is jammed in the Paper Tray C

If the LCD shows Jam Tray, follow these

steps:

a Pull the paper tray completely out of the

machine.

b Use both hands to slowly pull out the

jammed paper.

IMPORTANT

If the paper cannot easily be removed in

this direction, stop and follow the

instructions for Paper is jammed inside the

machine on page 70.

Note

Pulling out the jammed paper downwards

allows you to remove the paper easier.

c Make sure the paper is below the

maximum paper mark (b) of the paper

tray. While pressing the green paper-

guide release lever, slide the paper

guides to fit the paper size. Make sure

that the guides are firmly in the slots.

(See Loading paper in the standard

paper tray on page 9.)

d Put the paper tray firmly back in the

machine.

e Press Black Start or Color Start to

resume printing.

Paper is jammed at the output paper

tray

When the paper is jammed at the output

paper tray, follow these steps:

a Open the scanner using both hands.

Note

When the top cover is open, you cannot

open the scanner.

b Press down the green lever and remove

the paper.

c Push the scanner down with both hands

to close it.

Troubleshooting and routine maintenance

Paper is jammed at the back of the

machine

If the LCD shows Jam Rear, a paper jam

occurred behind the face-up output tray.

Follow these steps:

a Turn off the machine's power switch.

Disconnect all cables, and then unplug

the power cord from the AC power

outlet.

b Open the back cover.

CAUTION

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait at least 10 minutes for

the machine to cool down before continuing

to the next step.

c Push down and pull the green tabs at

the left and right hand sides toward you

and fold down the fuser cover (1).

d Using both hands, gently pull the

jammed paper out of the fuser unit.

e Close the fuser cover (1).

f Fully close the back cover.

g Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables. Turn on the machine’s power

switch.

Paper is jammed inside the machine C

If the LCD shows Jam Inside, follow these

steps:

a Turn off the machine’s power switch.

Disconnect all cables, and then unplug

the power cord from the AC power

outlet. Leave the machine turned off for

10 minutes to cool down.

b Fully open the top cover by lifting up on

the handle (1).

CAUTION

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait at least 10 minutes for

the machine to cool down before continuing

to the next step.

IMPORTANT

When the scanner is open, you cannot

open the top cover.

c Take out all the drum unit and toner

cartridge assemblies. Repeat this for all

the drum unit and toner cartridge

assemblies.

IMPORTANT

• We recommend that you place the drum

unit and toner cartridge assemblies on a

clean, flat surface with a sheet of

disposable paper or cloth underneath it in

case you accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

Troubleshooting and routine maintenance

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

d Pull out the jammed paper slowly.

e Slide each drum unit and toner cartridge

assembly into the machine. Make sure

that you match the toner cartridge color

to the same color label on the machine.

Repeat this for all the drum unit and

toner cartridge assemblies.

C-Cyan M-Magenta Y-Yellow K-Black

f Close the top cover.

g Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables. Turn on the machine’s power

switch.

Routine maintenance C

Clean the outside and inside of the machine

regularly with a dry, lint-free cloth. When you

replace the toner cartridge or the drum unit,

make sure that you clean the inside of the

machine. If printed pages are stained with

toner, clean the inside of the machine with a

dry, lint-free cloth.

WARNING

Use neutral detergents. Cleaning with

volatile liquids such as thinner or benzine

will damage the surface of the machine.

DO NOT use cleaning materials that

contain ammonia, alcohol, any type of

spray, or any type of flammable substance

to clean the outside or inside of the

machine. Doing this may cause a fire or

electrical shock. (For more information see

Important safety instructions on page 40.)

Be careful not to inhale toner.

Cleaning the outside of the

machine C

a Turn off the machine’s power switch.

Disconnect all cables, and then unplug

the power cord from the AC power

outlet.

b Pull the paper tray completely out of the

machine.

c Wipe the outside of the machine with a

dry, lint-free soft cloth to remove dust.

d Remove any paper that is in the paper

tray.

Troubleshooting and routine maintenance

e Wipe the inside and the outside of the

paper tray with a dry, lint-free soft cloth

to remove dust.

f Re-load the paper and put the paper tray

firmly back in the machine.

g Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables. Turn on the machine’s power

switch.

Cleaning the scanner C

a Turn off the machine’s power switch.

Disconnect all cables and then unplug

the power cord from the AC power

outlet.

b Lift the document cover (1).

Clean the white plastic surface (2) and

scanner glass (3) underneath it with a

soft lint-free cloth moistened with water.

c In the ADF unit, clean the white bar (1)

and the glass strip (2) underneath it with

a soft lint-free cloth moistened with

water.

d Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables. Turn on the machine’s power

switch.

Note

In addition to cleaning the scanner glass

and glass strip with a soft lint-free cloth

moistened with water, run your finger tip

over the glass to see if you can feel

anything on it. If you feel dirt or debris,

clean the glass again concentrating on

that area. You may need to repeat the

cleaning process three or four times. To

test, make a copy after each cleaning.

Cleaning the LED heads C

WARNING

DO NOT use cleaning materials that

contain ammonia, alcohol, any type of

spray, or any type of flammable substance

to clean the inside or outside of the

machine. Doing this may cause a fire or

electrical shock. Use neutral detergents.

IMPORTANT

DO NOT touch the windows of the LED

heads with your fingers.

a Before you clean the inside of the

machine, turn off the machine’s power

switch. Unplug the power cord from the

AC power outlet.

b Fully open the top cover by lifting up on

the handle (1).

IMPORTANT

When the scanner is open, you cannot

open the top cover.

c Wipe the windows of the LED heads (1)

with a dry, lint-free cloth. Be careful not

to touch the windows of the LED

heads (1) with your fingers.

d Close the top cover of the machine.

e Plug the machine’s power cord back into

the AC power outlet. Turn on the

machine’s power switch.

Troubleshooting and routine maintenance

Cleaning the corona wires C

If you have print quality problems, clean the

corona wires as follows:

a Turn off the machine’s power switch.

Disconnect all cables, and then unplug

the power cord from the AC power outlet.

b Fully open the top cover by lifting up on

the handle (1).

IMPORTANT

When the scanner is open, you cannot

open the top cover.

c Take out the drum unit and toner

cartridge assemblies.

IMPORTANT

• We recommend that you place the drum

unit and toner cartridge assembly on a

clean, flat surface with a sheet of

disposable paper or cloth underneath it in

case you accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

d Clean the primary corona wire inside the

drum unit by gently sliding the green tab

from left to right and right to left several

times.

Note

Be sure to return the tab to the home

position (a) (1). If you do not, printed

pages may have a vertical stripe.

e Slide each drum unit and toner cartridge

assembly into the machine. Make sure

that you match the toner cartridge color

to the same color label on the machine.

C-Cyan M-Magenta Y-Yellow K-Black

f Repeat steps c to e to clean the

remaining corona wires.

g Close the top cover of the machine.

h Plug the machine’s power cord back into

the AC power outlet first, and then

reconnect all cables. Turn on the

machine’s power switch.

Cleaning the drum unit C

Small spots on the printed pages C

If your printout has any small white or colored

spots, follow the steps below to solve the

problem.

a Open the manual feed slot cover.

b Using both hands, slide the manual feed

slot paper guides to the width of the

paper that you are going to use.

Troubleshooting and routine maintenance

c Using both hands, put one blank sheet

of paper in the manual feed slot until the

front edge of the paper touches the

paper feed roller. Wait until the machine

automatically feeds the paper. When

you feel the machine pull in the paper,

let go.

Note

• Make sure that the paper is straight and in

the correct position on the manual feed

slot. If it is not, the paper may not be fed

properly, resulting in a paper jam.

• Do not put more than one piece of paper

in the manual feed slot at any one time, as

it may cause a jam.

• If you put paper in the manual feed slot

before the machine is in the Ready mode,

an error may occur and the machine will

stop printing.

d Make sure that the machine is in the

Ready mode.

Press Menu, 3, 8.

Drum Cleaning

Press Start

e Press Black Start or Color Start. The

machine will pull in the piece of paper

and start cleaning the drum unit.

Drum Cleaning

Please Wait

f When the machine has finished

cleaning, Completed appears on the

LCD. Press Stop/Exit so that the

machine returns to the Ready mode.

g Repeat steps c to f two more times

using a new blank sheet of paper each

time. Upon completion please discard

the used paper. If the print problem is

not resolved please contact Brother

Customer Service.

Large spots on the printed pages C

If your printout has colored spots at 3.7 in.

(94 mm) intervals, follow the steps below to

solve the problem.

a Turn off the machine’s power switch.

Disconnect all cables, and then unplug

the power cord from the AC power

outlet.

b Fully open the top cover by lifting up on

the handle (1).

IMPORTANT

When the scanner is open, you cannot

open the top cover.

c See the print sample to identify the color

causing the problem. The color of the

spots is the color of the drum you should

clean. For example, if the spots are

cyan, you should clean the drum for

cyan. Take out the drum unit and toner

cartridge assembly of the color causing

the problem.

IMPORTANT

• We recommend that you place the drum

unit and toner cartridge assembly on a

clean, flat surface with a sheet of

disposable paper or cloth underneath it in

case you accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

Troubleshooting and routine maintenance

d Push down the green-labeled lock

lever (1) and take the toner cartridge out

of the drum unit.

IMPORTANT

Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

e Put the print sample in front of the drum

unit, and find the exact position of the

poor print.

f Turn the drum unit gear by hand while

looking at the surface of the OPC

drum (1).

g When you have found the mark on the

drum that matches the print sample,

wipe the surface of the OPC drum with a

dry cotton swab until the dust or glue on

the surface comes off.

IMPORTANT

DO NOT clean the surface of the

photosensitive drum with a sharp object.

h Put the toner cartridge back firmly into

the drum unit until you hear it lock into

place.

Note

Make sure that you put in the toner

cartridge properly or it may separate from

the drum unit.

i Slide each drum unit and toner cartridge

assembly into the machine. Make sure

that you match the toner cartridge color

to the same color label on the machine.

C-Cyan M-Magenta Y-Yellow K-Black

j Close the top cover of the machine.

k Plug the machine’s power cord back into

the AC power outlet first, and then

reconnect all cables. Turn on the

machine’s power switch.

Troubleshooting and routine maintenance

Cleaning the paper pick-up

rollers C

If you have paper feed problems, clean the

paper pick-up rollers as follows:

a Turn off the machine’s power switch.

Unplug the power cord from the AC

power outlet.

b Pull the paper tray completely out of the

machine.

c Tightly wring out a lint-free cloth soaked

in lukewarm water, and then wipe the

separator pad (1) of the paper tray with

it to remove dust.

d Wipe the two pick-up rollers (1) inside of

the machine to remove dust.

e Put the paper tray back in the machine.

f Plug the machine’s power cord back into

the AC power outlet. Turn on the

machine’s power switch.

Calibration C

The output density for each color may vary

depending on the environment the machine is

in such as temperature and humidity.

Calibration helps you to improve the color

density.

a Press Menu, 3, 5.

b Press a or b to select Calibrate.

c Press OK.

d Press 1 to select Yes.

e Press Stop/Exit.

You can reset the calibration parameters

back to those set at the factory.

a Press Menu, 3, 5.

b Press a or b to Reset.

c Press OK.

d Press 1 to select Yes.

e Press Stop/Exit.

Note

• If an error message is displayed, press

Stop/Exit and try again. For more

information, see Error and maintenance

messages on page 61.

• If you print using Windows

printer driver,

you need to perform the calibration from

the Windows

printer driver. See

Advanced tab in the Software User’s

Guide on the CD-ROM.

• If you print using the Macintosh printer

driver, you need to perform the calibration

using the status monitor. See Status

Monitor in the Software User’s Guide on

the CD-ROM. When the Status Monitor

is open, choose Control / Color

Calibration from the menu bar.

Auto Registration C

Registration C

If solid areas of color or images have cyan,

magenta or yellow fringes, you can use the

auto-registration feature to correct the

problem.

a Press Menu, 3, 6, 1.

b To start, press 1.

To exit, press 2.

c Press Stop/Exit.

Frequency C

You can set the machine to carry out auto

registration regularly, and also how often it

occurs.

a Press Menu, 3, 6, 2.

b Press a or b to choose Low, Medium,

High or Off.

Press OK.

c Press Stop/Exit.

Troubleshooting and routine maintenance

Manual Registration C

If color still appears incorrectly after auto-

registration, you will need to perform manual

registration.

a Press Menu, 3, 7, 1.

b Press Black Start or Color Start to

start printing the color registration chart.

c When the machine has finished printing

the registration sheet, press 2

(Set Registration) to correct the

color manually.

d Starting at 1 (Magenta) on the chart,

check which colored bar has the most

uniform print density and enter its

number into the machine using the a

and b keys.

Press OK.

Repeat for 2 (Cyan), 3 (Yellow), 4, 5, 6

to 9.

e Press Stop/Exit.

Replacing the consumable items C

The following messages appear on the LCD in the Ready mode. These messages provide

advanced warnings to replace the consumable items before they reach the end of their life. To

avoid any inconvenience, you may want to buy spare consumable items before the machine stops

printing.

A4 or Letter size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job.

Drum life is approximate and may vary by type of use.

Contains 4pc. Drum Set.

Contains 1pc. Black Drum Unit.

Contains 1pc. Color Drum Unit.

LCD messages Consumable item

to replace

Approximate life How to replace Order No.

Toner Low

Prepare New X Toner

Cartridge.

Toner cartridge

X = Cyan,

Magenta, Yellow,

Black

<Black>

2,200 pages

<Cyan, Magenta,

Yellow>

1,400 pages

See page 86. TN-210BK,

TN-210C,

TN-210M,

TN-210Y

Drums End Soon 4 Drum units

15,000 pages

134

See page 92.

DR-210CL

Drum End Soon(X)

1 Drum unit

X = C, M, Y, K

C = Cyan

M = Magenta

Y = Yellow

K = Black

15,000 pages

134

See page 92.

DR-210CL-BK

DR-210CL-CMY

Belt End Soon Belt unit

50,000 pages

See page 96. BU-200CL

WT Box End Soon

Waste toner box

50,000 pages

See page 100. WT-200CL

Troubleshooting and routine maintenance

You will need to replace certain parts and clean the machine regularly.

A4 or Letter size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job.

Drum life is approximate and may vary by type of use.

Contains 4pc. Drum Set.

Contains 1pc. Black Drum Unit.

Contains 1pc. Color Drum Unit.

The Drum Error message has two cases: If the scroll message shows Replace the Drum Unit. you will need

to replace the drum unit. If the scroll message shows Slide the Green tab on Drum Unit. you do not need

to replace the drum unit, you just need to clean the corona wires. (See Cleaning the corona wires on page 75.)

LCD messages Consumable item

to replace

Approximate life How to replace Order No.

Replace Toner Toner cartridge <Black>

2,200 pages

<Cyan, Magenta,

Yellow>

1,400 pages

See page 86. TN-210BK,

TN-210C,

TN-210M,

TN-210Y

Replace Drums 4 Drum units

15,000 pages

134

See page 93.

DR-210CL

Replace Drum(X)

1 Drum unit

X = C, M, Y, K

C = Cyan

M = Magenta

Y = Yellow

K = Black

15,000 pages

134

See page 93.

DR-210CL-BK

DR-210CL-CMY

Drum Error

Drum unit

15,000 pages

134

See page 93.

Replace Belt Belt unit

50,000 pages

See page 96. BU-200CL

Replace WT Box Waste toner box

50,000 pages

See page 100. WT-200CL

Replace Fuser Fuser unit

50,000 pages

Call your dealer or Brother Customer

Service for a replacement fuser unit.

Replace PF Kit Paper feeding kit

50,000 pages

Call your dealer or Brother Customer

Service for a replacement paper feeding

kit.

Note

• Go to http://www.brother.com/original/index.html for instructions on how to return your used

consumable items to the Brother collection program. If you choose not to return your used

consumable, please discard the used consumable according to local regulations, keeping it

separate from domestic waste. If you have questions, call your local waste disposal office.

• We recommend placing used consumable items on a piece of paper to prevent accidentally

spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of

consumable items and machine parts may be reduced.

• The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of

replacement will vary depending on the complexity of printed pages, percentage of coverage

and type of media used.

Replacing a Toner cartridge C

The Standard toner cartridges can print

approximately 2,200 pages (black) or

approximately 1,400 pages (yellow, magenta,

cyan)

. Actual page count will vary

depending on your average type of

document. The machine is supplied with a

Starter toner cartridge that will need to be

replaced after approximately 1,000 pages

When a toner cartridge is running low, the

LCD shows Toner Low.

Approx. cartridge yield is declared in accordance

with ISO/IEC 19798.

Note

• It is a good idea to keep a new toner

cartridge ready for use when you see the

Toner Low warning.

• To ensure high quality printing, we

recommend that use only Genuine

Brother Brand toner cartridges. When you

want to buy toner cartridges, please call

Brother Customer Service.

•

We recommend that you clean the machine

when you replace the toner cartridge. See

Routine maintenance on page 72

• If you change the print density setting for

lighter or darker printing, the amount of

toner used will change.

• Wait to unpack the toner cartridge until

immediately before you put it into the

machine.

Toner Low message C

Toner Low

Prepare...

If the LCD shows Toner Low

Prepare New X Toner Cartridge.,

the machine has nearly run out of toner. Buy

a new toner cartridge and have it ready

before you get a Replace Toner message.

The LCD shows the toner color that is near

the end of its life (Black, Yellow, Magenta or

Cyan).

Replace Toner message C

When the following message appears on the

LCD, you need to replace the toner cartridge:

Replace Toner

The scrolling message on the LCD indicates

which color you need to replace.

a Turn off the machine’s power switch.

Unplug the power cord from the AC

power outlet.

Troubleshooting and routine maintenance

b Fully open the top cover by lifting up on

the handle (1).

IMPORTANT

When the scanner is open, you cannot

open the top cover.

c Take out the drum unit and toner

cartridge assembly for the color shown

on the LCD.

d Push down the green-labeled lock

lever (1) and take the toner cartridge out

of the drum unit.

WARNING

DO NOT put a toner cartridge into a fire. It

could explode, resulting in injuries.

DO NOT use cleaning materials that

contain ammonia, alcohol, any type of

spray or any type of flammable substance

to clean the inside or outside of the

machine. Doing this may cause a fire or

electrical shock. See Routine maintenance

on page 72 for how to clean the machine.

Be careful not to inhale toner.

IMPORTANT

• We recommend that you place the drum

unit and toner cartridge assembly on a

clean, flat, level, stable surface with a

sheet of disposable paper or cloth

underneath it in case you accidentally spill

or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

Note

• Be sure to seal up the toner cartridge

tightly in a suitable bag so that toner

powder does not spill out of the cartridge.

•Go to

http://www.brother.com/original/index.html

for instructions on how to return your used

consumable items to the Brother

collection program. If you choose not to

return your used consumable, please

discard the used consumable according to

local regulations, keeping it separate from

domestic waste. If you have questions,

call your local waste disposal office.

e Clean the primary corona wire inside the

drum unit by gently sliding the green tab

from left to right and right to left several

times.

Note

Be sure to return the tab to the home

position (a) (1). If you do not, printed

pages may have a vertical stripe.

Troubleshooting and routine maintenance

f Unpack the new toner cartridge. Gently

shake it from side to side several times

to distribute the toner evenly inside the

cartridge.

IMPORTANT

• Wait to unpack the new toner cartridge

until immediately before you put it in the

machine. If a toner cartridge is left

unpacked for a long time, the toner life will

be shortened.

• If an unpacked drum unit is put in direct

sunlight or room light, the unit may be

damaged.

CAUTION

HOT SURFACE

Put the toner cartridge in the drum unit

immediately after you have removed the

protective cover. To prevent any

degradation to the print quality, DO NOT

touch the shaded parts shown in the

illustrations.

IMPORTANT

Brother strongly recommends that you

DO NOT refill the toner cartridge provided

with your machine. We also strongly

recommend that you continue to use only

Genuine Brother Brand replacement toner

cartridges. Use or attempted use of

potentially incompatible toner and/or

cartridges in the Brother machine may

cause damage to the machine and/or may

result in unsatisfactory print quality. Our

warranty coverage does not apply to any

problem that is caused by the use of

unauthorized third party toner and/or

cartridges. To protect your investment and

obtain premium performance from the

Brother machine, we strongly recommend

the use of Genuine Brother Supplies.

g Pull off the protective cover.

h Put the new toner cartridge firmly into

the drum unit until you hear it lock into

place.

Note

Make sure that you put in the toner

cartridge properly or it may separate from

the drum unit.

i Slide the drum unit and toner cartridge

assembly into the machine. Make sure

that you match the toner cartridge color

to the same color label on the machine.

C-Cyan M-Magenta Y-Yellow K-Black

Troubleshooting and routine maintenance

j Close the top cover of the machine.

k Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables. Turn on the machine’s power

switch.

Note

DO NOT turn off the machine’s power

switch or open the top cover until the LCD

returns to the Ready mode.

IMPORTANT

While removing the drum unit, handle it

carefully because it may contain toner. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

Drum units C

Order No. DR-210CL 4 pc. Drum Set or single

drums DR-210CL-BK, DR-210CL-CMY

A new drum unit can print approximately

15,000 A4 or Letter size single-sided pages.

DR-210CL Drum Set contains 4 drum units

1 Black (DR-210CL-BK) and 3 Color

(DR-210CL-CMY). DR-210CL-BK contains

1 Black drum. DR-210CL-CMY contains

1 Color drum.

Drum wear and tear occurs due to use and

rotation of the drum and interaction with

paper, toner and other materials in the paper

path. In designing this product, Brother

decided to use the number of rotations of the

drum as a reasonable determinant of the

drum life. When a drum reaches the

factory-established rotation limit

corresponding to the rated page yield, the

product LCD display will advise you to

replace the applicable drum(s). The product

will continue to function; however, print

quality may not be optimal.

As the drums rotate in unison during the

various stages of operation (regardless of

whether toner is deposited on the page) and

because damage to a single drum unit is not

likely, you will need to replace all of the drums

at once (unless you have replaced an

individual drum [DR-210CL-BK for black and

DR-210CL-CMY for Color] for reasons other

than reaching its rated life). For your

convenience, Brother sells the drum units as

a set of four (DR-210CL).

Note

• There are many factors that determine the

actual drum life, such as the temperature,

humidity, type of paper, type of toner used

and so on. Under ideal conditions, the

average drum life is estimated at

approximately 15,000 pages. The actual

number of pages that your drum will print

may be significantly less than this

estimate. Because we have no control

over the many factors that determine the

actual drum life, we cannot guarantee a

minimum number of pages that will be

printed by your drum.

• For best performance, use only genuine

Brother toner. The machine should be

used only in a clean, dust-free

environment with adequate ventilation.

• Printing with a third-party drum unit may

reduce not only the print quality but also

the quality and life of the machine itself.

Warranty coverage does not apply to

problems caused by the use of a

third-party drum unit.

Drum End Soon messages C

Drums End Soon

If the LCD shows Drums End Soon, it

means the 4 drum units are near the end of

their life. Buy a new drum unit set

(DR-210CL) and have it ready before you get

a Replace Drums message. To replace the

drum units, see Replacing the drum units

on page 93.

Drum End Soon(X)

If only a specified drum is near the end of its

life, the LCD shows the Drum End Soon(X)

message. (X) indicates the drum unit color

that is near the end of its life. ((K) =Black,

(Y)=Yellow, (M)=Magenta, (C)=Cyan). Buy a

new drum unit DR-210CL-BK (for Black) or a

DR-210CL-CMY (for either Y, M, C colors)

and have it ready before you get a

Replace Drums message. To replace the

drum units, see Replacing the drum units

on page 93.

Replace Drums messages C

When the following message appears on the

LCD, you need to replace the drum units:

Replace Drums

If only the specified drum needs to be

replaced, the LCD shows the

Replace Drum(X) message. (X) indicates

the drum unit color that you need to replace.

((K)=Black, (Y)=Yellow, (M)=Magenta,

(C)=Cyan).

Drum Error

Only the color you need to replace will be shown

The Drum Error message has two cases: If

the scrolling message shows

Replace the Drum Unit. you will need

to replace the drum unit. If the scrolling

message shows

Slide the Green tab on Drum Unit.

you do not need to replace the drum unit, you

just need to clean the corona wires. (See

Cleaning the corona wires on page 75.)

Replace the Drum Unit. Black/

Cyan/ Magenta/ Yellow. Refer to

the User’s Guide.

Troubleshooting and routine maintenance

Replacing the drum units C

IMPORTANT

• While removing the drum unit, handle it

carefully because it may contain toner. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

• Every time you replace the drum unit,

clean the inside of the machine. (See

Routine maintenance on page 72.)

a Turn off the machine’s power switch.

Unplug the power cord from the AC

power outlet.

b Fully open the top cover by lifting up on

the handle (1).

IMPORTANT

When the scanner is open, you cannot

open the top cover.

c Take out the drum unit and toner

cartridge assembly for the color shown

on the LCD.

d Push down the green-labeled lock

lever (1) and take the toner cartridge out

of the drum unit.

WARNING

DO NOT put a toner cartridge into a fire. It

could explode, resulting in injuries.

DO NOT use cleaning materials that

contain ammonia, alcohol, any type of

spray, or any type of flammable substance

to clean the outside or inside of the

machine. Doing this may cause a fire or

electrical shock. See Routine maintenance

on page 72 for how to clean the machine.

Be careful not to inhale toner.

IMPORTANT

• We recommend that you place the drum

unit and toner cartridge assembly on a

clean, flat surface with a sheet of

disposable paper or cloth underneath it in

case you accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

Note

• Be sure to seal up the toner cartridge

tightly in a suitable bag so that toner

powder does not spill out of the cartridge.

•Go to

http://www.brother.com/original/index.html

for instructions on how to return your used

consumable items to the Brother

collection program. If you choose not to

return your used consumable, please

discard the used consumable according to

local regulations, keeping it separate from

domestic waste. If you have questions,

call your local waste disposal office.

e Unpack the new drum unit and remove

the protective cover.

IMPORTANT

Wait to unpack the new drum unit until

immediately before you put it in the

machine. Exposure to direct sunlight or

room light may damage the drum unit.

Troubleshooting and routine maintenance

f Put the toner cartridge firmly into the

new drum unit until you hear it lock into

place.

IMPORTANT

Make sure that you put in the toner

cartridge properly or it may separate from

the drum unit.

g Slide the drum unit and toner cartridge

assembly into the machine. Make sure

that you match the toner cartridge color

to the same color label on the machine.

C-Cyan M-Magenta Y-Yellow K-Black

h Close the top cover of the machine.

Resetting the drum counter C

When you replace a drum unit with a new

one, you need to reset the drum counter by

completing the following steps:

a Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables. Turn on the machine’s power

switch.

b Press Menu, 5, 6.

c Press a or b to choose the color of the

drum you replaced.

Press OK.

d Press 1 to reset the drum unit counter.

e Press Stop/Exit.

Replacing the belt unit C

Order No. BU-200CL

A new belt unit can print approximately

50,000 A4 or Letter size single-sided pages.

Belt End Soon message C

Belt End Soon

If the LCD shows Belt End Soon, it means

the belt unit is near the end of its life. Buy a

new belt unit and have it ready before you get

a Replace Belt message.

Replace Belt message C

When the following message appears on the

LCD, you need to replace the belt unit:

Replace Belt

IMPORTANT

• DO NOT touch the surface of the belt unit.

If you touch it, it could degrade print

quality.

• Damage caused by incorrect handling of

the belt unit may void your warranty.

a Turn off the machine’s power switch.

Unplug the power cord from the AC

power outlet.

b Fully open the top cover by lifting up on

the handle (1).

IMPORTANT

When the scanner is open, you cannot

open the top cover.

Troubleshooting and routine maintenance

c Take out all the drum unit and toner

cartridge assemblies.

IMPORTANT

• We recommend that you place the drum

unit and toner cartridge assembly on a

clean, flat surface with a sheet of

disposable paper or cloth underneath it in

case you accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

d Hold the green handle of the belt unit

and lift the belt unit up, then pull it out.

IMPORTANT

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustration.

Troubleshooting and routine maintenance

e Unpack the new belt unit and put the

new belt unit in the machine.

f Slide each drum unit and toner cartridge

assembly into the machine. Make sure

that you match the toner cartridge color

to the same color label on the machine.

Repeat this for all the drum unit and

toner cartridge assemblies.

C-Cyan M-Magenta Y-Yellow K-Black

g Close the top cover of the machine.

100

When you replace a belt unit with a new

one, you need to reset the belt unit

counter by completing the following

steps:

a Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables. Turn on the machine’s power

switch.

b Press Menu, 5, 6.

c Press a or b to select Belt Unit.

Press OK.

d Press 1 to reset the belt unit counter.

e Press Stop/Exit.

Replacing the waste toner boxC

Order No. WT-200CL

A new waste toner box can print

approximately 50,000 A4 or Letter size

single-sided pages.

WT Box End Soon message C

WT Box End Soon

If the LCD shows WT Box End Soon, it

means the waste toner box is near the end of

its life. Buy a new waste toner box and have

it ready before you get a Replace WT Box

message.

Replace WT Box message C

When the following message appears on the

LCD, you need to replace the waste toner box:

Replace WT Box

IMPORTANT

DO NOT reuse the waste toner box.

WARNING

DO NOT put the waste toner box into a fire.

It could explode.

Be careful not to spill the toner. DO NOT

inhale or allow it to get into your eyes.

a Turn off the machine’s power switch.

Unplug the power cord from the AC

power outlet.

b Fully open the top cover by lifting up on

the handle (1).

IMPORTANT

When the scanner is open, you cannot

open the top cover.

Troubleshooting and routine maintenance

101

c Take out all the drum unit and toner

cartridge assemblies.

IMPORTANT

• We recommend that you place the drum

unit and toner cartridge assembly on a

clean, flat surface with a sheet of

disposable paper or cloth underneath it in

case you accidentally spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

102

d Hold the green handle of the belt unit

and lift the belt unit up, then pull it out.

IMPORTANT

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustration.

Troubleshooting and routine maintenance

103

e Remove the orange packing material

and discard it.

Note

This step is only necessary when you are

replacing the waste toner box for the first

time. The orange packing is installed at

the factory to protect your machine during

shipment. The orange packing is not

required for replacement waste toner

boxes.

f Hold the green handle of the waste toner

box and remove the waste toner box

from the machine.

CAUTION

Handle the waste toner box carefully in

case you accidentally spill or scatter toner.

If toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

Note

Discard the used waste toner box

according to local regulations, keeping it

separate from domestic waste. If you have

questions, call your local waste disposal

office.

104

g Unpack the new waste toner box and

put the new waste toner box in the

machine.

h Put the belt unit in the machine.

i Slide each drum unit and toner cartridge

assembly into the machine. Make sure

that you match the toner cartridge color

to the same color label on the machine.

Repeat this for all the drum unit and

toner cartridge assemblies.

C-Cyan M-Magenta Y-Yellow K-Black

j Close the top cover of the machine.

Troubleshooting and routine maintenance

105

Replacing periodic

maintenance parts

The periodic maintenance parts will need to

be replaced regularly to maintain the print

quality. The parts listed below will have to be

replaced after printing approximately

50,000 pages

. Please call Brother

Customer Service when the following

messages appear on the LCD.

A4 or Letter size single-sided pages.

Machine Information C

Checking the Serial Number C

You can see the machine’s Serial Number on

the LCD.

a Press Menu, 5, 1.

Machine Info.

1.Serial No.

b Press Stop/Exit.

Checking the Page Counters C

You can see the machine’s Page Counters

for copies, printed pages, reports and lists or

a summary total.

a Press Menu, 5, 2.

Machine Info.

2.Page Counter

b Press a or b to see Total, List, Copy

or Print.

c Press Stop/Exit.

User Settings List C

You can print a list of the settings you

programmed.

a Press Menu, 5, 3.

Machine Info.

3.User Settings

b Press Black Start or Color Start.

c Press Stop/Exit.

LCD message Description

Replace PF Kit Replace the paper feeding

kit for the paper tray.

Replace Fuser Replace the fuser unit.

106

Network Configuration List C

The Network Configuration List is a report

listing the current network configuration

including the network print server settings.

Note

Node name: Node name appears in the

Network Configuration List. The default

node name is “BRNXXXXXXXXXXXX”.

a Press Menu, 5, 4.

Machine Info.

4.Network Config

b Press Black Start or Color Start.

Checking the remaining life of

parts C

You can see the machine’s parts life on the

LCD.

a Press Menu, 5, 5.

Machine Info.

5.Parts Life

b Press a or b to choose 1.Drum,

2.Belt Unit, 3.PF Kit or

4.Fuser.

Press OK.

c Press Stop/Exit.

Note

The life check will be accurate only if you

have reset the part counter when you

installed a new part. It will not be accurate

if that part’s life counter was reset during

the life of the used part.

Reset functions C

The following reset functions are available:

1 Network

You can reset the print server back to its

default factory settings such as the

password and IP address information.

2 All Settings

You can reset all the machine settings

back to the settings that were set at the

factory.

Brother strongly recommends you

perform this operation when you dispose

of the machine.

Note

Unplug the interface cable before you

choose Network or All Settings.

Troubleshooting and routine maintenance

107

How to reset the machine C

a Press Menu, 1, 6.

General Setup

6.Reset

b Press a or b to choose the reset function

you want to use.

Press OK.

c Do one of the following;

 To reset the settings, press 1 and go

to step d.

 To exit without making changes,

press 2 and go to step e.

d You will be asked to reboot the machine.

Do one of the following;

 To reboot the machine press 1. The

machine will begin the reset.

 To exit without rebooting the

machine, press 2. Go to step e.

e Press Stop/Exit.

Note

You can also reset the Network settings

by pressing Menu, 4, 0.

Packing and shipping

the machine

When you transport the machine, use the

packing materials that came with your

machine. If you do not pack the machine

properly, you could void your warranty. The

machine should be adequately insured with

the carrier.

CAUTION

When shipping the machine, each DRUM

UNIT / TONER CARTRIDGE ASSEMBLY

and the WASTE TONER BOX must be

removed from the machine and put in a

plastic bag. Failure to remove these items

and put them in plastic bags before

shipping may cause severe damage to the

machine and may VOID THE WARRANTY.

Make sure that you have the following parts

for repacking:

1 Plastic bags - to be supplied by you, the

user; one for the waste toner box, and one

each for the four drum and toner cartridge

assemblies

2 Protective covers that were attached to the

original drum and toner cartridge

assemblies

3 Packing material for locking the belt unit

108

WARNING

This machine is heavy and weighs

approximately

50 lb. (22.7 kg)

. To prevent

injuries use at least two people to lift the

machine. Be careful not to pinch your fingers

when you put the machine back down.

IMPORTANT

If you pack the machine soon after turning

off the power make sure the machine has

cooled down completely.

a Turn off the machine’s power switch.

b Unplug all the cables and AC power

cord from the machine.

c Fully open the top cover and take out all

the drum unit and toner cartridge

assemblies.

CAUTION

DO NOT touch the shaded parts shown in

the illustrations.

d Attach the protective cover to each of

the drum unit and toner cartridge

assemblies.

e Put each assembly into a plastic bag

and completely seal each bag.

Troubleshooting and routine maintenance

109

f Remove the belt unit by holding the

green handle and lifting the belt unit up

and out of the machine.

g Remove the waste toner box from the

machine, and then put it in a plastic bag

and seal the bag completely.

h Reinstall the belt unit back in the

machine.

i Reinstall the original packing material in

the machine.

110

j Close the top cover.

k Put the waste toner box and one drum

unit and toner cartridges assembly in

the Styrofoam piece.

l Using two people, place the machine

into the plastic bag.

m Put the machine and the Styrofoam

pieces into the carton. Match the front

side of the machine to the “FRONT”

mark on the Styrofoam pieces. Put the

Styrofoam pieces for the drum unit and

toner cartridge assemblies on the top of

the machine.

n Put the power cord, and the three

remaining drum unit and toner cartridge

assemblies into the Styrofoam pieces as

shown in the illustration.

Troubleshooting and routine maintenance

111

o Put the four carton trays on the top.

Note

If you are returning your machine to

Brother as part of the Exchange Service,

pack only the machine. Keep all separate

parts, including the drum unit and toner

cartridge assemblies, and printed

materials to use with your ‘Exchange’

machine.

p Close the carton and tape it shut.

112

On-screen

programming

Your machine has been designed to be easy

to use. The LCD provides on-screen

programming using the menu keys.

We have created step by step on-screen

instructions to help you program your

machine. Simply follow the steps as they

guide you through the menu selections and

programming options.

Menu table D

You can program your machine by using the

Menu table on page 114. These pages list

the menu selections and options.

Press Menu followed by the menu numbers

to program your machine.

For example, to set Beeper volume to Low:

a Press Menu, 1, 2.

b Press a or b to choose Low.

c Press OK.

Memory storage D

Your menu settings are stored permanently,

and in the event of a power failure will not be

lost. Temporary settings (for example,

Contrast) will be lost.

Menu keys D

Menu and features D

Access the menu.

Go to the next menu level.

Accept an option.

Exit the menu by pressing

repeatedly.

Go back to the previous

menu level.

Scroll through the current

menu level.

Go back to the previous

menu level or forward to the

next menu level.

Exit the menu or stop the

current operation.

Menu and features

113

How to access the menu

mode D

a Press Menu.

b Choose an option.

 Press 1 for General Setup menu.

 Press 2 for Copy menu.

 Press 3 for Printer menu.

 Press 4 for Network menu.

 Press 5 for Machine Info. menu.

You can also scroll through each menu

level by pressing a or b for the direction

you want.

c Press OK when the option you want

appears on the LCD.

The LCD will then show the next menu

level.

d Press a or b to scroll to your next menu

selection.

e Press OK.

When you have finished setting an

option, the LCD will show Accepted.

f Press Stop/Exit to exit Menu mode.

114

Menu table D

The factory settings are shown in Bold with an asterisk.

Choose & OK Choose & OK to accept to exit

Main Menu Submenu Menu Selections Options Descriptions Page

General Setup

1.Paper 1.Paper Type Thin

Plain*

Thick

Thicker

Recycled Paper

Sets the type of paper in

the paper tray.

2.Paper Size A4

Letter*

Legal

Executive

A5 L

Folio

Sets the size of the paper

in the paper tray.

2.Beeper — Off

Low

Med*

High

Adjusts the volume level of

the beeper.

3.Ecology 1.Toner Save On

Off*

Increases the page yield of

the toner cartridge.

2.Sleep Time Range varies

depending on model.

005Min*

Conserves power. 23

LCD Contrast

— b -nnnno+ a

b -nnnon+ a

b -nnonn+ a *

b -nonnn+ a

b -onnnn+ a

Adjusts the contrast of the

LCD.

Menu and features

115

General Setup

(Continued)

Document Scan

Glass ScanSize

Letter*

Adjusts the scan area of

the scanner glass to the

size of the document.

See

Software

User’s

Guide on

the

ROM.

6.Reset 1.Network 1.Reset

2.Exit

Restores all network

settings to factory default.

106

All Settings

1.Reset

2.Exit

Restores all the machine

settings to factory default.

106

Local Language

—(in USA)

English*

Español

(in Canada)

English*

Français

Allows you to change the

LCD language for your

country.

See

Quick

Setup

Guide.

2.Copy 1.Quality — Text

Photo

Auto*

You can choose the Copy

resolution for your type of

document.

2.Brightness — b -nnnno+ a

b -nnnon+ a

b -nnonn+ a*

b -nonnn+ a

b -onnnn+ a

Adjust the brightness for

copies.

3.Contrast — b -nnnno+ a

b -nnnon+ a

b -nnonn+ a*

b -nonnn+ a

b -onnnn+ a

Adjusts the contrast for

copies.

You can change to the

higher Copy resolution

when you make a text

copy with 100% ratio using

the scanner glass.

Main Menu Submenu Menu Selections Options Descriptions Page

116

2.Copy

(Continued)

Color Adjust

1.Red b -nnnno+ a

b -nnnon+ a

b -nnonn+ a *

b -nonnn+ a

b -onnnn+ a

Adjusts the red color for

copies.

2.Green b -nnnno+ a

b -nnnon+ a

b -nnonn+ a *

b -nonnn+ a

b -onnnn+ a

Adjusts the green color for

copies.

3.Blue b -nnnno+ a

b -nnnon+ a

b -nnonn+ a *

b -nonnn+ a

b -onnnn+ a

Adjusts the blue color for

copies.

3.Printer 1.Emulation — Auto*

HP LaserJet

BR-Script 3

Chooses the emulation

mode.

See

Software

User’s

Guide on

the

ROM.

Print Options

Internal Font

1.HP LaserJet Prints a list of the

machine’s internal fonts.

2.BR-Script 3

Configuration

— Prints a list of the

machine’s printer settings.

3.Test Print — Prints a test page.

Output Color

— Auto*

Color

B&W

Chooses color or black &

white printed documents. If

you choose Auto, the

machine selects a suitable

option for the document

(color or B&W).

Reset Printer

— 1.Reset Restores the printer

settings to the original

factory default settings.

2.Exit

Calibration

— Calibrate

Reset

Adjusts the color density or

returns the color

calibration to the factory

settings.

Auto Regist.

Registration

1.Start Adjust the print position of

each color automatically.

2.Exit

2.Frequency Low

Medium*

High

Off

Set the interval time you

want to carry out the auto

registration.

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and features

117

3.Printer

(Continued)

Manual Regist.

1.Print Chart — Print the chart to manually

check the registration of

the colors.

2.Set Regist . 1 Magenta

2 Cyan

3 Yellow

4 Magenta

5 Cyan

6 Yellow

7 Magenta

8 Cyan

9 Yellow

Sets the correction value

on the chart you printed

from Print Chart.

Drum Cleaning

— — Carry out cleaning the

drum unit to improve the

print quality problem.

4.Network 1.TCP/IP 1.Boot Method Auto *

Static

RARP

BOOTP

DHCP

Chooses the BOOT

method that best suits your

needs.

See

Network

User’s

Guide on

the

ROM.

2.IP A ddress [000-255]. [000-255].

[000-255]. [000-255]

Enter the IP address.

3.Subnet Mask [000-255]. [000-255].

[000-255]. [000-255]

Enter the Subnet mask.

4.Gateway [000-255]. [000-255].

[000-255]. [000-255]

Enter the Gateway

address.

5.Node Name

BRNXXXXXXXXXXXX

Enter the Node name.

6.WINS Confi g Auto*

Static

Chooses the WINS

configuration mode.

7.WINS Serve r Primary

[000-255]. [000-255].

[000-255]. [000-255]

Secondary

[000-255]. [000-255].

[000-255]. [000-255]

Specifies the IP address of

the primary or secondary

WINS server.

Main Menu Submenu Menu Selections Options Descriptions Page

118

4.Network

(Continued)

1.TCP/IP

(Continued)

8.DNS Serve r Primary

[000-255]. [000-255].

[000-255]. [000-255]

Secondary

[000-255]. [000-255].

[000-255]. [000-255]

Specifies the IP address of

the primary or secondary

DNS server.

See

Network

User’s

Guide on

the

ROM.

9.APIPA On*

Off

Automatically allocates the

IP address from the link-

local address range.

0.IPv6 On

Off*

Enable or Disable the IPv6

protocol. If you want to use

the IPv6 protocol, visit

http://solutions.brother. com/

for more information.

2.Ethernet — Auto*

100B-FD

100B-HD

10B-FD

10B-HD

Chooses the Ethernet link

mode.

Network Reset

1.Reset — Restore all network

settings to factory default.

2.Exit —

Machine Info.

1.Serial N o. — — You can check the serial

number of your machine.

105

Page Counter

— Total

List

Copy

You can check the number

of total pages the machine

has printed during its life.

105

User Settings

— — Lists your settings. 105

Network Config

— — Lists your Network

settings.

106

5.Parts Li fe 1.Dru m 1.Black(K)

2.Cyan(C)

3.Magenta(M)

4.Yellow(Y)

You can check the

percentage of a machine

part’s life that remains

available.

106

2.Belt Unit —

3.PF Kit —

4.Fuser —

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and features

119

Entering text D

When setting certain menu selections, you will need to type text characters. The numeric keys

have letters printed on them.

Press the appropriate numeric key the number of times shown in this reference table to access

the character you want.

Inserting spaces

To enter a space in a number, press c once between numbers. To enter a space in a name,

press c twice between characters.

Making corrections

If you entered a letter incorrectly and want to change it, press d to move the cursor to the incorrect

character, and then press Clear/Back.

Repeating letters

To enter a character on the same key as the previous character, press c to move the cursor right

before pressing the key again.

Press

Key

one

time

two

times

three

times

four

times

five

times

six

times

seven

times

eight

times

nine

times

1 111111111

2 abcABC2ab

3 de fDEF3de

4 gh iGHI 4gh

5 jklJKL5jk

6 mn oMNO6mn

7 pq r sPQRS7

8 tuvTUV8tu

9 wxy zWXYZ9

0 000000000

# _________

l ---------

120

General E

When making a copy from one sheet

Specifications E

Printer Type LED

Print Method Electrophotographic LED

Memory Capacity 64 MB

LCD (liquid crystal display) 16 characters × 2 lines

Power Source 110 - 120 V AC 50/60 Hz

Power Consumption Peak: 1176 W

Copying:

Average 480 W

Sleep: Average 10 W

Standby: Average 75 W

Dimensions

Weight Without Drum/Toner Unit: 43.8 lb (19.9 kg)

Noise level Sound power

Operating (Printing): L

WAd = 6.5 Bell (A)

Standby: LWAd = 4.8 Bell (A)

Sound pressure

Operating (Printing): L

PAm = 53 dBA

Standby: LPAm = 30 dBA

16.9 in.

(428 mm)

19.3 in.

(491 mm)

15.8 in.

(401 mm)

Specifications

121

Temperature Operating: 50 °F to 90.5 °F (10 to 32.5 °C)

Storage: 32 °F to 104 °F (0 to 40 °C)

Humidity Operating: 20 to 80% (without condensation)

Storage: 10 to 90% (without condensation)

ADF (automatic document

feeder)

Up to 35 pages (Staggered) 20 lb (80 g/m

)

Recommended Environment for Best Results:

Temperature: 68 °F to 86 °F (20 to 30 °C)

Humidity: 50% to 70%

Paper: Xerox 4200 (20 lb/Letter)

Paper Tray

250 Sheets 20 lb (80 g/m

)

122

Print media E

For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine

to avoid the possibility of smudging.

When using paper that is smaller than 4.1 × 5.8 in. (or A6 size) open the back cover (back output tray).

Paper Input Paper Tray

 Paper Type: Thin Paper, Plain Paper or Recycled Paper

 Paper Size: Letter, A4, B5(ISO), A5, A5 (Long Edge),

B6(ISO), A6, Executive, Legal and Folio

 Paper Weight:

16 to 28 lb (60 to 105 g/m

)

 Maximum Paper Tray

Capacity:

Up to 250 sheets of 20 lb (80 g/m

)

Plain Paper

Manual Feed Slot

 Paper Type: Thin Paper, Plain Paper, Thick Paper,

Thicker Paper, Bond Paper, Recycled

Paper, Envelopes or Labels

 Paper Size:

Width: 3 to 8.66 in. (76.2 to 220 mm)

Length: 4.57 to 16 in. (116.0 to 406.4 mm)

 Paper Weight:

16 to 43 lb (60 to 163 g/m

)

Paper Output Up to 100 sheets (face down print delivery to the output paper tray)

Specifications

123

Copy E

The copy speed may change depending on the type of document you copy.

Copy Speed (Monochrome)

Up to 17 pages/minute (Letter size)

Copy Speed (Full Color)

Up to 17 pages/minute (Letter size)

Color/Monochrome Yes/Yes

Document Size ADF Width: 5.8 to 8.5 in. (148 to 215.9 mm)

ADF Length: 5.8 to 14 in. (148 to 355.6 mm)

Scanner Glass Width: Max. 8.5 in. (215.9 mm)

Scanner Glass Length: Max. 11.7 in. (297 mm)

Copy Width: Max. 8.26 in. (208 mm)

Multiple Copies Stacks or Sorts up to 99 pages

Reduce/Enlarge 25% to 400% (in increments of 1%)

Resolution Up to 600 × 600 dpi

First Copy Out Time

(Monochrome)

Less than 19 seconds (from Ready mode)

First Copy Out Time (Color) Less than 24 seconds (from Ready mode)

124

Scan E

For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.

Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows

XP/Windows Vista

(resolution up to

19200 × 19200 dpi can be chosen by using the scanner utility)

Color/Monochrome Yes/Yes

TWAIN Compliant

Yes (Windows

2000 Professional/Windows

XP/

Windows

XP Professional x64 Edition/Windows Vista

)

Mac OS X 10.3.9 or greater

WIA Compliant

Yes (Windows

XP/Windows Vista

)

Color Depth 24 bit color

Resolution

Up to 19200 × 19200 dpi (interpolated)

Up to 1200 × 2400 dpi (optical) (From Scanner Glass)

Up to 1200 × 600 dpi (optical) (From ADF)

Document Size ADF Width: 5.8 to 8.5 in. (148 to 215.9 mm)

ADF Length: 5.8 to 14 in. (148 to 355.6 mm)

Scanner Glass Width: Max. 8.5 in. (215.9 mm)

Scanner Glass Length: Max. 11.7 in. (297 mm)

Scanning Width Max. 8.26 in. (210 mm)

Gray Scale 256 levels

Specifications

125

Print E

Print only via network.

For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.

The print speed may change depending on the type of document you print.

Emulations

PCL6, BR-Script3 (PostScript

3™)

Printer Driver

Host-Based Driver for Windows

2000 Professional/

Windows

XP/Windows

XP Professional x64 Edition/

Windows Vista

/Windows Server

2003

Windows Server

2003 x64 Edition

/Windows Server

2008

BR-Script3 (PPD file) for Windows

2000 Professional/

Windows

XP/Windows

XP Professional x64 Edition/

Windows Vista

/Windows Server

2003

/Windows Server

2008

Mac OS X 10.3.9 or greater

: Brother Driver

BR-Script3 (PPD file) for Mac OS X 10.3.9 or greater

Resolution 600 dpi × 600 dpi, 2400 dpi (600 × 2400)

Print Speed

(Monochrome)

Up to 17 pages/minute (Letter size)

Print Speed (Color)

Up to 17 pages/minute (Letter size)

First Print Out Time

(Monochrome)

Less than 15 seconds (from Ready mode and standard tray)

First Print Out Time

(Color)

Less than 16 seconds (from Ready mode and standard tray)

First Copy Out Time

(Monochrome)

Less than 19 seconds (from Ready mode and standard tray)

First Copy Out Time

(Color)

Less than 24 seconds (from Ready mode and standard tray)

126

Interfaces E

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a

USB 1.1 interface.

Third party USB ports are not supported.

See Ethernet wired network on page 129 and the Network User’s Guide on the CD-ROM for detailed network

specifications.

USB

Use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m).

LAN

Use an Ethernet UTP cable category 5 or greater.

Specifications

127

Computer requirements E

Internet Explorer

5.5 or greater.

For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.

Third party USB ports are not supported.

PaperPort™ 11SE supports Microsoft

SP4 or higher for Windows

2000 and SP2 or higher for Windows

XP.

For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.

Minimum System Requirements and Supported PC Software Functions

Computer Platform &

Operating System

Version

Processor

Minimum Speed

Minimum

RAM

Recommended

RAM

Hard Disk Space

to install

Supported

Software

Functions

Supported

Interface

For

Drivers

For

Applications

Windows

Operating

System

Windows

2000

Professional

Intel

Pentium

or equivalent

64 MB 256 MB 150 MB 310 MB

Printing,

Scanning

USB,

10/100

Base Tx

(Ethernet)

Windows

Home

Windows

Professional

128 MB

Windows

Professional

x64 Edition

64-bit (Intel

64 or

AMD64)

supported CPU

256 MB 512 MB

Windows

Vista

®2

Intel

Pentium

4 or

equivalent 64

bit

(Intel

64 or AMD64)

supported CPU

512 MB 1 GB 500 MB 500 MB

Windows

Server

2003 (print

only via

network)

Intel

Pentium

III

or equivalent

256 MB 512 MB 50 MB N/A Printing

10/100

Base Tx

(Ethernet)

Windows

Server

2003 x64

Edition

(print only

via network)

64-bit (Intel

64 or

AMD64)

supported CPU

Windows

Server

2008

(print only via

network)

Intel

Pentium

4 or

equivalent 64

bit

(Intel

64 or AMD64)

supported CPU

512 MB 2 GB

Macintosh

Operating

System

Mac OS X

10.3.9 -

10.4.3

PowerPC

G4/G5,

PowerPC

350MHz

128 MB 256 MB 80 MB 400 MB

Printing,

Scanning

USB,

10/100

Base Tx

(Ethernet)

Mac OS X

10.4.4 or

greater

PowerPC

G4/G5,

Intel

Core

™

Processor

512 MB 1 GB

128

Consumable items E

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

Contains 4 pc. Drum Set

Contains 1 pc. Black Drum Unit

Contains 1 pc. Color Drum Unit

Drum yield is approximate, and may vary by type of use.

Toner Cartridge Life Starter Toner Cartridge: Approx. 1,000 pages

(Letter)

Standard Toner Cartridge:

TN-210BK (Black): Approx. 2,200 pages

(Letter)

TN-210C (Cyan): Approx. 1,400 pages

(Letter)

TN-210M (Magenta): Approx. 1,400 pages

(Letter)

TN-210Y (Yellow): Approx. 1,400 pages

(Letter)

Drum Unit

DR-210CL

DR-210CL-BK

DR-210CL-CMY

Approx. 15,000 pages

(Letter)

Belt Unit BU-200CL Approx. 50,000 pages

(Letter)

Waste Toner Box WT-200CL Approx. 50,000 pages

Specifications

129

Ethernet wired network E

Network board

model name

NC-6700h

LAN You can connect your machine to a network for Network Printing,

Network Scanning.

Support for

Windows

2000 Professional, Windows

XP, Windows

Professional x64 Edition, Windows Vista

, Windows Server

2003

Windows Server

2003 x64 Edition

, Windows Server

2008

Mac OS X 10.3.9 or greater

Protocols IPv4: ARP, RARP, BOOTP, DHCP, APIPA (Auto IP),

WINS/NetBIOS name resolution, DNS Resolver,

mDNS, LLMNR responder, LPR/LPD,

Custom Raw Port/Port9100, IPP/IPPS,

FTP Client and Server, TELNET Server,

HTTP/HTTPS Server, SSL/TLS,

TFTP Client and Server, SMTP Client, APOP,

POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3,

ICMP, LLTD responder, Web Services Print,

CIFS Client, SNTP

IPv6: (Turned off as default) NDP, RA, DNS resolver,

mDNS, LLMNR responder, LPR/LPD,

Custom Raw Port/Port9100, IPP/IPPS,

FTP Client and Server, TELNET Server,

HTTP/HTTPS server, SSL/TLS,

TFTP Client and Server, SMTP Client, APOP,

POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3,

ICMPv6, LLTD responder, Web Services Print,

CIFS Client, SNTP

Network type Ethernet 10/100 BASE-TX Auto Negotiation (Wired LAN)

130

Print only via network.

Mac OS X 10.3.9 or greater (mDNS)

For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.

BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.

Management

utilities

BRAdmin Light for Windows

2000 Professional, Windows

XP,

Windows

XP Professional x64 Edition, Windows Vista

, Windows

Server

2003, Windows Server

2003 x64 Edition, Windows

Server

2008 and Mac OS X 10.3.9 or greater

BRAdmin Professional for Windows

2000 Professional, Windows

XP, Windows

XP Professional x64 Edition, Windows Vista

Windows Server

2003, Windows Server

2003 x64 Edition and

Windows Server

2008

Web BRAdmin for Windows

2000 Professional, Windows

XP,

Windows

XP Professional x64 Edition, Windows Vista

, Windows

Server

2003, Windows Server

2003 x64 Edition and Windows

Server

2008

Client computers with a web browser supporting Java.

131

This is a comprehensive list of features and terms that appear in Brother manuals. Availability of

these features depends on the model you purchased.

Glossary F

ADF (automatic document feeder)

The document can be placed in the ADF

and scanned one page at a time

automatically.

Beeper Volume

Volume setting for the beep when you

press a key or make an error.

Cancel Job

Cancels a programmed print job and

clears the machine’s memory.

Contrast

Setting to compensate for dark or light

documents, by making copies of dark

documents lighter and light documents

darker.

Gray Scale

The shades of gray available for copying

photographs.

LCD (liquid crystal display)

The display screen on the machine that

shows interactive messages during

On-Screen Programming.

Menu mode

Programming mode for changing your

machine’s settings.

OCR (optical character recognition)

The bundled ScanSoft™

PaperPort™ 11SE with OCR or Presto!

PageManager software application

converts an image of text to text you can

edit.

Resolution

The number of vertical and horizontal lines

per inch.

Scanning

The process of sending an electronic

image of a paper document into your

computer.

Temporary settings

You can choose certain options for each

copy without changing the default

settings.

User Settings List

A printed report that shows the current

settings of the machine.

Index

132

Accessories and supplies .......................... ii

ADF (automatic document feeder)

using

.....................................................20

Apple Macintosh

See Software User’s Guide on the

CD-ROM.

Belt unit

replacing

...............................................96

Brother

accessories and supplies

........................ ii

Brother numbers

...................................... i

Customer Service

.................................... i

FAQs (frequently asked questions)

.......... i

product support

........................................ i

service centers

......................................... i

warranties

.................................... iii, iv, vi

Cleaning

corona wires

..........................................75

drum unit

...............................................76

LED head

..............................................74

scanner

.................................................73

Consumable items

............................ 84, 85

Control panel overview

..............................6

ControlCenter2 (for Macintosh)

See Software User’s Guide on the

CD-ROM.

ControlCenter3 (for Windows

)

See Software User’s Guide on the

CD-ROM.

Copy

contrast

........................................... 26, 29

copy mode

............................................ 26

Enlarge/Reduce key

............................. 27

keys

.................................................. 6, 27

multiple

................................................. 26

N in 1 (page layout)

.............................. 30

Options key

.......................................... 28

out of memory

...................................... 32

quality

................................................... 29

single

.................................................... 26

sort (ADF only)

..................................... 29

temporary settings

................................ 27

using ADF

....................................... 29, 31

using scanner glass

.............................. 31

Corona wires

........................................... 75

Document

how to load

..................................... 20, 21

jam

........................................................ 66

Drum unit

checking (remaining life)

.................... 106

cleaning

..........................................75, 76

Enlarge/Reduce key ................................ 27

Envelopes

............................. 12, 15, 16, 18

Labels

................................................... 12

Error messages on LCD

.......................... 61

Init Unable XX

...................................... 63

No Paper

.............................................. 63

Out of Memory

...................................... 63

Print Unable XX

.................................... 64

Scan Unable XX

................................... 65

Folio ................................................... 16, 22

Gray scale ............................................. 124

133

HELP

LCD messages

...................................112

Menu Table

................................ 112, 114

using menu keys

.................................112

Jams

document

..............................................66

paper

.....................................................67

Labels ............................ 11, 12, 15, 16, 19

LCD (liquid crystal display)

............... 6, 112

contrast

.................................................23

Machine information

checking remaining life of parts

..........106

page counts

........................................105

status LED

..............................................8

Macintosh

See Software User’s Guide on the

CD-ROM.

Maintenance, routine

...............................72

checking the remaining life of parts

....106

replacing

belt unit

.............................................. 96

drum units

..........................................91

toner cartridge

....................................86

waste toner box

...............................100

Memory

adding DIMM (option)

...........................47

installing

.............................................47

storage

................................................112

Menu Table

................................... 112, 114

using menu keys

.................................112

Mode, entering

copy

......................................................26

scan

........................................................7

N in 1 (page layout) ................................. 30

Network

printing

See Network User’s Guide on the

CD-ROM.

scanning

See Software User’s Guide on the

CD-ROM.

Out of Memory message ................... 32, 63

Packing and shipping the machine ........ 107

Page layout (N in 1)

................................. 30

Paper

............................................... 15, 122

how to load

............................................. 9

in manual feed slot

............................ 11

in paper tray

........................................ 9

jam

....................................................... 67

recommended

................................ 15, 16

size

................................................. 15, 22

size of document

........................ 123, 124

tray capacity

......................................... 16

type

................................................ 15, 22

PaperPort™ 11SE with OCR

See Software User’s Guide on the

CD-ROM and Help in the PaperPort™

11SE application to access How-to-Guides.

Power failure

......................................... 112

difficulties

............................................. 49

drivers

................................................ 125

paper jams

........................................... 67

quality

............................................. 51, 54

resolution

............................................ 125

specifications

...................................... 125

Printing

See Software User’s Guide on the

CD-ROM.

Programming your machine

.................. 112

134

Quality

copying

........................................... 28, 29

printing

........................................... 51, 54

Reducing

copies

....................................................27

Replacing

belt unit

.................................................96

drum units

.............................................91

toner cartridge

.......................................86

waste toner box

...................................100

Resolution

copy

....................................................123

.....................................................125

scan

....................................................124

Safety instructions ....................................40

Scanner glass

using

.....................................................21

Scanning

See Software User’s Guide on the

CD-ROM.

Secure key

.................................................6

Serial number

how to find............... See inside front cover

Service centers

...........................................i

Shipping the machine

............................107

Sleep time

................................................23

Sort

..........................................................29

Status LED

.................................................8

Temporary copy settings ......................... 27

Text, entering

........................................ 119

Toner Save

.............................................. 23

Troubleshooting

....................................... 49

document jam

....................................... 66

error messages on LCD

....................... 61

if you are having difficulty

copy quality

....................................... 49

network

.............................................. 52

paper handling

.................................. 51

print quality

..................................51, 54

printing

.............................................. 49

scanning

............................................ 50

software

............................................. 50

maintenance messages on LCD

.......... 61

paper jam

............................................. 67

Volume, setting

beeper

.................................................. 22

Warranties

Canada

...................................................vi

Notice-Disclaimer

...................................iii

USA

........................................................iv

Waste toner box

replacing

............................................. 100

Windows

See Software User’s Guide on the

CD-ROM.

World Wide Web

.........................................i

EQUIPMENT ATTACHMENT LIMITATIONS

(Canada only)

NOTICE

This product meets the applicable Industry Canada technical specifications.

Brother International Corporation

100 Somerset Corporate Boulevard

P.O. Box 6911

Bridgewater, NJ 08807-0911 USA

Brother International Corporation (Canada) Ltd.

1 rue Hôtel de Ville,

Dollard-des-Ormeaux, QC, Canada H9B 3H6

Visit us on the World Wide Web

http://www.brother.com/

These machines are made for use in the USA and Canada only. We cannot recommend using

them overseas because the power requirements of your Multi-Function Center may not be

compatible with the power available in foreign countries. Using USA or Canada models

overseas is at your own risk and may void your warranty.

Brother MFC-9010CN

Product's Documents

User Manual

Specifications

Brother MFC-9010CN Questions and Answers

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