E-MANUAL
You can learn quickly how to run and use the frequently used functions, such as Bixby, Ambient Mode, and Smart Hub.
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the 
and 
buttons simultaneously for 3 seconds or more
Connect to Smart Hub for apps, games, movies, and more.
Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen
When you press the 
button on your remote control, you can use the following functions and features.
1 
Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device.
For more information, refer to "Displaying the Home Screen."
2 
Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
3 
Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV."
4 
Search
You can search for channels, programs, movie titles, and apps from Smart Hub.
To use this feature, the TV must be connected to the Internet.
5 
APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
6 
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
To enter Ambient Mode, press the 
button. To return to the TV mode, press the button. To shut off the TV, press the 
button.
7 
Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content such as artworks or photos or to display the content.
Learn about the functions available in Ambient Mode that are specific to the QLED TV (except for Q50R model) and The Serif.
Ambient Mode
> 
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
Because this function is specific to QLED TV (except for Q50R model) and The Serif, it may not be supported depending on the model.
Entering Ambient Mode
To enter Ambient Mode from the TV viewing screen, press the 
button, or select > Ambient Mode. If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
Ambient Mode browser scree
When you press the or
button in Ambient Mode, the Ambient Mode browser screen appears at the bottom of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
1 Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here. To view detailed information about a content item, move the focus to it, and then press the up directional button.
2 
Ambient Settings
You can configure the following Ambient Mode settings:
Changes the auto brightness setting for Ambient Mode.
When this function is set to Off, the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level.
Sets the time when the Ambient Mode screen turns off automatically.
If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode, press the button on the remote control.
Resets the photos imported from your mobile device or Samsung Cloud.
3 
TV
You can enter the TV viewing screen
4 Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
Available content categories may differ depending on the model or geographical area.
Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.
Allows you to select content with a sensible and beautiful design.
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen.
To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
For more information about how to configure the photo settings, select View Help. This function is available after you select a photo in the My Album category.
Allows you to select essential real-time information such as weather, temperature, time, and news.
This function may not be supported depending on the geographical area.
Allows you to select content such as world famous photos and artwork.
Allows you to select a background theme provided by Samsung.
Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
You can set a background theme you created as a background of a content item. To set a background theme as the background of a content item, press the down directional button while watching the Ambient Mode screen
5 About Ambient Mode
You can view information about Ambient Mode.
Applying effects to the content
When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content
Changes the background of the content.
This function may not be supported depending on the content.
You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background. For more information, select the How-To icon. This function may be a delay in image transmission and optimization depending on network conditions.
Applies a shadow effect that you select to the content.
This function may not be supported depending on the content
Adjusts the brightness of the content.
Adjusts the saturation of the content.
Adjusts the colors of the content.
Adjusts the red, green, blue contrast
View detailed information about the content
When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content.
Entering the TV viewing screen from Ambient Mode
To enter the TV viewing screen from Ambient Mode, press the button, or select
TV in the Ambient Mode browser screen.
If you press
the button when the TV is turned off, the TV viewing screen appears
Speak into the microphone on your Samsung Smart Remote to control your TV.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby," and the Bixby icon at the bottom of the TV screen is activated in Listen mode. Continue speaking. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again. ( 
> Explore Now >
Settings >Voice Wake-up)
Starting Bixby using buttons on the Samsung Smart Remote
You can also have a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button
To view the Bixby guide, press the button once:
When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
Learning about the Explore Bixby Screen
1 
My Profile
Go to the My Profile screen to create a new account or register a voice ID. Sign in to your account with your voice, that is, your registered voice ID.
If you are signed out of your Samsung account, select My Profile to sign in.
2 Settings
You can change the settings for using Bixby.
These functions may not be supported depending on the model or geographical area.
You can change Bixby's language.
The languages of the TV and other apps will not change.
Bixby only supports some languages.
You can change or turn off Bixby's voice.
This function may not be supported depending on the language selected for Bixby.
You can configure this function to make Bixby respond to your voice
This function may not be supported depending on the model or geographical area.
You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.
3 Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
4 All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the TV with various voice commands.
5 View Tutorial
The popup window on using Bixby appears.
Read Before Using Bixby
>Settings> General> Reset)Provisions for using Bixby
View your TV's software version and update it if necessary
DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update
>Settings >Support > Software Update
Updating through a USB device
>Settings >Support > Software Update > Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update
To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
>Settings >Support > Software Update > Auto Update
If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
Get help directly from Samsung if you have a problem with your TV
Getting support through Remote Management
>Settings >Support > Remote Management T
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off
button for 5 or more seconds. Finding the contact information for service
>Settings >Support >About This TV
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website
You can also view information by scanning the QR code of your TV.
You can also start this function by pressing and holding the
button for 5 or more seconds. For the standard remote control, press and hold the 
(Play) button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.
Requesting service
>Settings >Support > Request Support
You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now > Send or Schedule Appointment > Request > Send. Your service request will be registered. The Samsung Contact
Center will contact you to set up or confirm your service appointment.
You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
You can view detailed information about external devices that can be connected to the TV.
>
Source > Connection Guide
It shows you how to connect various external devices such as video devices, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear.
You can connect an antenna cable to your TV.
An antenna connection is not necessary if you connect a cable box or satellite box. ANT IN
You can get access to the Internet through your TV.
>Settings > General > Network > Open Network Settings
Configure network settings to connect to an available network.
Establishing a wired Internet connection
>Settings > General > Network > Open Network Settings > Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
* Shielded Twisted Pair
Establishing a wireless Internet connection
>Settings > General > Network > Open Network Settings > Wireless
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.
The Wireless may not appear depending on the model.
Checking the Internet connection status
>Settings > General > Network > Network Status
View the current network and Internet status.
Resetting Your Network
>Settings > General > Network > Reset Network
Restore the network settings to the factory default.
Turning on the TV with a mobile device
>Settings > General > Network > Expert Settings > Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV.
This function is available with a mobile device connected to the TV through the SmartThings app or the AirPlay function
Connecting an IP control device to the TV
>Settings > General > Network > Expert Settings > IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
Changing the name of the TV on a network
>Settings > General > System Manager > Device Name
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Description
Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV.
Cables are divided into various types according to the types of input/ output ports on external devices.
HDMI to HDMI
HDMI to MINI HDMI
HDMI to Micro HDMI
HDMI to USB Type-C
HDMI to DisplayPort
Mini DisplayPort to HDMI
DVI to HDMI
DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables.
Optical
Optical cables are used to transmit audio signals to external speakers with low signal loss.
Optical cables do not transmit video signals
Component
Component cables transmit analog signals.
The video signal is separated and transmitted to the red, green, and blue terminals to provide HD (1080i) pictures. The audio signal is transmitted to the red and white terminals.
Composite
Composite cables transmit analog signals.
The video signal is transmitted to the yellow terminal, and the audio signal is transmitted to the red and white terminals.
Available connection cables may differ depending on the model or geographical area
You can switch between TV programs and the content of external devices.
> Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.
Editing the name and icon of an external device
> Source
You can change the port name for a connected external device or add it to the Home Screen.
Available functions may differ depending on the port type.
1 Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
2 Edit
You can rename the input ports and change the device icons.
3 Information
You can view detailed information about an external device.
4 Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
For more information, refer to "Using the Remote Access."
Displays device connection instructions.
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
When connecting an external device, note the following.
Connection notes for HDMI
This function may not be supported depending on the model.
Connection notes for audio devices
>Settings > up directional button > Sound Output).>Settings > Sound > Sound Output).Connection notes for computers
Connection notes for mobile devices
You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use.
Learn about the buttons on the Samsung Smart Remote that comes with the QLED TV (except for Q50R model) and The Serif.
(Bixby)
Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.
When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.
(Color / Number button)
Each time you press this button, the colored buttons window and the virtual numeric pad are displayed alternately.
These buttons are not available in the U.S.A. and Canada.
If the Color Button appears with a number strip on the screen, select the Color Button and then select a specific color by using the directional pad (up/down/left/right). Use this to access additional options that are specific to the feature in use.
(Ambient Mode)
In TV mode, press the button to enter Ambient Mode.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
Directional pad (up/ down/left/right)
Moves the focus.
Select
Selects or runs a focused item. When pressed while you are watching content, detailed program information appears.
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.
(Smart Hub)
Press to return to the Home Screen.
(Play/pause)
When pressed, the playback controls appear. Using these controls, you can control the media content that is playing
VOL (Volume)
Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
Move the button up or down to change the channel. To see the Guide screen, press the button. Press and hold the button up or down to quickly change the channel.
(Launch app button)
Launch the app indicated by the button.
Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV.
(Bixby)
Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.
When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.
(Number button)
Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values.
Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.
(Color button)
When pressed, colored buttons appear on the screen. Use these colored buttons to access additional options that are specific to the feature in use.
These buttons are not available in the U.S.A. and Canada
Directional pad (up/ down/left/right)
Moves the focus.
Select
Selects or runs a focused item. When pressed while you are watching content, detailed program information appears.
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.
(Smart Hub)
Press to return to the Home Screen.
(Play/pause)
When pressed, the playback controls appear. Using these controls, you can control the media content that is playing
VOL (Volume)
Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
Move the button up or down to change the channel. To see the Guide screen, press the button. Press and hold the button up or down to quickly change the channel.
(Launch app button)
Launch the app indicated by the button.
Learn about the buttons on the Samsung Smart Remote that comes with the The Frame.
(Power)
When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV. Press and hold to turn off the TV completely
When the TV turns off and on again, display the last used mode
(Bixby)
Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.
When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.
(Number button)
Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values.
Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.
(Color button)
When pressed, colored buttons appear on the screen. Use these colored buttons to access additional options that are specific to the feature in use.
Directional pad (up/ down/left/right)
Moves the focus.
Select
Selects or runs a focused item. When pressed while you are watching content, detailed program information appears.
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.
(Smart Hub)
Press to return to the Home Screen.
(Play/pause)
When pressed, the playback controls appear. Using these controls, you can control the media content that is playing
VOL (Volume)
Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
Move the button up or down to change the channel. To see the Guide screen, press the button. Press and hold the button up or down to quickly change the channel.
(Launch app button)
Launch the app indicated by the button.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
Control the TV and connected external devices with a Samsung remote control.
> Source >Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.
Connecting an external device through Anynet+ and using their menus
>Settings > General > External Device Manager > Anynet+ (HDMI-CEC)
1. Set Anynet+ (HDMI-CEC) to On.
2. Connect an HDMI-CEC-compliant device to the TV.
3. Turn on the connected external device.
The device is automatically connected to the TV. After the connection process is finished, you can access the menu of the connected device using your TV remote and control the device.
The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
Connecting a keyboard, mouse or gamepad to make it easier to control the TV.
>Settings > General > External Device Manager > Input Device Manager
You can connect a keyboard, mouse or gamepad to make it easier to control the TV.
Connecting a USB keyboard, mouse, or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port
> Source > Connection Guide > Input Device)Connecting a Bluetooth keyboard, mouse, or gamepad
>Settings > General > External Device Manager > Input Device Manager > Bluetooth Device List
Using the keyboard and mouse
Directional keys: Moves the focus
Windows key: Displays the TV settings
Enter key: Selects or runs a focused item
ESC key: Returns to the previous screen
F1 / F2 / F3 / F4 key: Color buttons ― 
F5 key: Displays the Home Screen
F6 key: Displays the Source screen
F7 key: Displays the Channel List
F8 key : Mutes the sound
F9 / F10 key: Adjusts the volume
F11 / F12 key : Changes the channel
Page Up / Page Down: Scrolls a web page displayed by the Internet app.
Left-click: Available only in the Internet app. You can click a menu or link to start a function as you do on a PC.
Right-click:
Available only in the Internet app. You can use the following functions:
The options displayed in the menu may differ depending on the selected item.
Setting up the input devices
>Settings > General > External Device Manager > Input Device Manager
You can set up the keyboard with the Keyboard Language and Keyboard Type functions.
You can set up the mouse with the Primary Button and Pointer Speed functions.
Use the virtual keyboard to enter text on your TV.
1. Recommended tex
t When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one.
2. Options
Select on the virtual keyboard screen. The following options are available:
The options available may differ depending on the function running currently
3 Predict Next Character
Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one
Entering Text using the remote control's microphone and the on-screen virtual keyboard
When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
You can enjoy various apps with Smart Hub.
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
Some Smart Hub services are paid services.
>Settings > Support >Terms & Policy. >Settings >Support > Self Diagnosis > Reset Smart Hub)Displaying the Home Screen
Press the button.
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
1 
Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to view a scheduled program or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the right and the following functions are available:
Delete AllYou can delete all your notifications.
Settings
2 Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
You can open the user manual embedded in your TV.
Mode In Intelligent Mode, the TV recognizes and analyzes the surroundings, the content, and your usage patterns to provide the best viewing experience. To turn Intelligent Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Intelligent Mode Settings.
Because this function is specific to QLED TV (except for Q50R model), The Frame and The Serif, it may not be supported depending on the model.
For more information about the Intelligent Mode, refer to "Using the Intelligent Mode."
You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup.
You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup.
You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List. "
Connecting Bluetooth speaker may not be supported depending on the model or geographical area.
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™ or Nintendo Switch™. To turn Game Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Go to Game Mode Settings.
For more information about Game Mode, refer to "Setting the Viewing Environment for External Devices."
This function is only available when an external input source is being used.
You can watch TV broadcasts with captions. To activate/deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
You can have the TV automatically turn off at a specific time. To change the sleep time, press the Select button. To set the specific time at which the TV turns off automatically, press the up directional button, and then select Set Up Off Timer.
You can view the current network and Internet status. Press the up directional button, and then select Network Status or Network Settings.
You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button.
You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Auto Motion Plus Settings.
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (ARC) for external devices that support the Dolby Digital+ format. "
The HDMI (ARC) port may support eARC in some models.
You can run TV Device Manager to view at a glance and easily optimize the CPU usage, memory usage, and the storage space of the TV.
Pressing Settings displays all setting menus available.
These functions may not be supported depending on the model or geographical area.
3 Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV."
4 
Search
You can search for channels, programs, movie titles, and apps from Smart Hub.
To use this feature, the TV must be connected to the Internet.
5 
APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
6 Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV, press the button.
7 Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content such as artworks or photos or to display the content.
8 Moving an item on the Home Screen
Move the focus to the app you want to move, press the down directional button on the remote control, and then select Move. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.
9 Removing an item on the Home Screen
Move the focus to the app you want to delete, press the down directional button on the remote control, and then select Remove. The selected app is deleted.
You can add the apps you want to use often to the Home Screen using APPS. To add your favorite apps to the Home Screen, refer to "Managing installed apps.
Launching Smart Hub automatically
>Settings > General > Smart Features > Autorun Smart Hub
When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on. You can also turn this function on or off. Press the Select button at the current menu.
Launching the last used app automatically
>Settings > General > Smart Features > Autorun Last App
If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn this function on or off. Press the Select button at the current menu.
This function may not be supported depending on the app.
Testing Smart Hub connections
>Settings > Support > Self Diagnosis > Start Smart Hub Connection Test
Resetting Smart Hub
>Settings > Support > Self Diagnosis > Reset Smart Hub
You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000." You can set the PIN in
>Settings > General > System Manager > Change PIN.
Create and manage your own Samsung account.
>Settings > General > Smart Features > Samsung Account T
>Settings > System Manager > Samsung Account > My Account > Terms & Conditions, Privacy Policy after logging in to your Samsung account.Signing in to a Samsung account
>Settings > General > System Manager > Samsung Account > Sign In
Creating a new account
>Settings > General > System Manager > Samsung Account > Create Account
To create a new Samsung account, follow the instructions on the screen.
Creating a Samsung account using a PayPal account
>Settings > General > System Manager > Samsung Account > Create with PayPal
This function may not be supported depending on the model or geographical area.
Managing your Samsung account
>Settings > General > System Manager > Samsung Account > My Account
When you sign in to your Samsung account, you can use the following functions:
>Settings > General > System Manager > Samsung Account), move the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign OutYou can edit your account information.
You can view or manage your payment information.
You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings.
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites and website bookmarks that you registered on other devices.
You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http:// account.samsung.com).
You can view the user agreement and privacy policy
Learn about the functions available in Ambient Mode that are specific to the QLED TV (except for Q50R model) and The Serif.
> Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
Because this function is specific to QLED TV (except for Q50R model) and The Serif, it may not be supported depending on the model.
Entering Ambient Mode
To enter Ambient Mode from the TV viewing screen, press the button, or select > Ambient Mode.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode
If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
Ambient Mode browser screen
When you press the orbutton in Ambient Mode, the Ambient Mode browser screen appears at the bottom of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
1 Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here.
To view detailed information about a content item, move the focus to it, and then press the up directional button.
2 Ambient Settings
You can configure the following Ambient Mode settings:
Changes the auto brightness setting for Ambient Mode.
When this function is set to Off, the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level.
Sets the time when the Ambient Mode screen turns off automatically.
If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode, press the button on the remote control.
Resets the photos imported from your mobile device or Samsung Cloud.
3 TV
You can enter the TV viewing screen
4 Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
Available content categories may differ depending on the model or geographical area.
Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.
Allows you to select content with a sensible and beautiful design.
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen.
To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
For more information about how to configure the photo settings, select View Help. This function is available after you select a photo in the My Album category.
Allows you to select essential real-time information such as weather, temperature, time, and news.
This function may not be supported depending on the geographical area.
Allows you to select content such as world famous photos and artwork.
Allows you to select a background theme provided by Samsung.
Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
You can set a background theme you created as a background of a content item. To set a background theme as the background of a content item, press the down directional button while watching the Ambient Mode screen
5 About Ambient Mode
You can view information about Ambient Mode.
Applying effects to the content
When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content
Changes the background of the content.
This function may not be supported depending on the content.
You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background. For more information, select the How-To icon. This function may be a delay in image transmission and optimization depending on network conditions.
Applies a shadow effect that you select to the content.
This function may not be supported depending on the content
Adjusts the brightness of the content.
Adjusts the saturation of the content.
Adjusts the colors of the content.
Adjusts the red, green, blue contrast
View detailed information about the content
When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content.
Entering the TV viewing screen from Ambient Mode
To enter the TV viewing screen from Ambient Mode, press the button, or select TV in the Ambient Mode browser screen.
If you press the button when the TV is turned off, the TV viewing screen appears
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
> Source > Remote Access
You can use the TV to access your PC via remote PC or Screen Sharing (Wireless).
Before running this function, connect your keyboard and mouse to the TV.
Provides the same functionality as Windows Remote Desktop Connection. Enter the IP address of the remote access PC or select a profile. To remotely connect to a PC, you must enter a correct user name and password.
To register a frequently used PC, move the focus to
Manage User Profiles, and then press the Select button. When a pop-up window appears, select Add, and then enter the PC information.
To use this function, you must select Allow remote connections to this computer in advance on the Windows PC you want the TV to connect to.
This function is only supported by a Professional or higher edition of Windows 7 or higher.
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC.
This function is only available for PCs that support wireless screen sharing. "
This function is supported by Windows 10.
Download and run various apps from Smart Hub.
> APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV
1 Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
Sign In to sign in.2 App Search
You can search for available apps.
3 Settings
You can manage the installed apps.
Installing an app
1. Move to the app you want to install, and then press the Select button. The detailed information screen appears.
2. Select Install. When the installation is complete, the Open menu appears.
3. Select Open to run the app immediately
Launching an app
You can run the app desired from Downloaded App.
The icons below appear within the selected app's icon and indicate the following:
The app is installed on a USB device.
The app has a password.
The app needs to be updated.
The app supports the mirroring function
Managing installed apps
Select Settings on APPS. You can manage installed apps.
1 Removing an app
1. Select an app to delete.
2. Select Delete.
The selected app is deleted.
2 Adding apps to the Home Screen
1. Select an app to add.
2. Select Add to Home.
3. After the Home screen appears, move the selected app to the desired location.
4. Press the Select button. The selected app is added to the Home Screen.
If the selected app is already added to the Home Screen, this function is disabled.
3 Locking and unlocking apps
1. Select an app to lock or unlock.
2. Select Lock/Unlock. The selected app is locked or unlocked.
To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in>Settings > General > System Manager > Change PIN.
4 Moving apps
1. Select an app to move.
2. Select Move.
3. Move the app to the desired location.
4. Press the Select button.
The selected app is moved.
This function may not be supported depending on the model or geographical area
5 Reinstalling an app
1. Select the app to install again.
2. Select Reinstall.
Reinstallation starts.
6 Checking the app information details
1. Select the app to check.
2. Select View Details.
The app information screen appears.
You can rate an app on the View Details screen.
7 Automatically updating apps
To automatically update the installed apps, set Auto Update to ON.
Automatic update is enabled only when the TV is connected to the Internet.
View photos and videos synchronized with the Samsung Cloud.
> Gallery
You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories, and other content shared through your groups. If you have shared content from your groups, you can access them in notifications.
To use the Gallery app, you must be signed in to your Samsung account that uses the Samsung Cloud.
1 
Open category
Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronized with the Samsung Cloud.
2 View: Daily / View: Monthly
Sort the content by day or month.
3 Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in
4 Gallery Settings
Set a PIN for screen lock to restrict access to the Gallery app, or view the terms and condition.
Search for and enjoy content such as TV shows, dramas, movies, and sports broadcasts.
> 
Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app.
Monitor and configure the smart devices you have connected to the SmartThings service.
> SmartThings
From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices.
1 Location selection list
Press the Select button to identify all connected devices or the devices specific to a location.
2 Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
3 Settings
Turn notifications on or off for the connected smart devices.
4 Scenes
Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.
5 Device list
View a list of the connected smart devices and their statuses.
You can add a new device through the SmartThings app on your mobile device. Please refer to the user guide of the SmartThings app on your mobile device for more details.
Control and read the manual embedded in your TV.
Launching the e-Manual
>Settings >Support > Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com).
Using the buttons in the e-Manual
(Search)
Select an item from the search results to load the corresponding page.
2 
(Index)
Select a keyword to navigate to the relevant page.
This function may not be supported depending on the model or geographical area.
3 
(Recently Viewed Topics)
Select a topic from the list of recently viewed topics
4 
(Try Now)
Allows you to access the corresponding menu item and try out the feature right away.
5 
(Link)
Access an underlined topic referred to on an e-Manual page immediately
Surf the Internet on your TV.
> Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it.
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
> Source > Connected Device
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.
You can use the following functions on the media content list screen of a storage device.
1 Filter By
Filters the media content by type of media.
2 Sort By
Sorts the content list by Title or Date.
This function may not be supported depending on the type of external device.
3 Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
You can delete only the recorded content. To delete content, change the Filter By option to Recorded.
Playing multimedia content on a PC or mobile device
1. Select a device with media content in > Source . The media content list in the device appears.
2. Select a media content item from the list.
The selected content is played.
Playing multimedia content on a USB device
1. Connect a USB device to the USB port.
2. When a pop up message appears on the screen, select Browse to easily move to the list of multimedia content stored on the device.
If a USB device that contains the content you want to play is already connected to the TV, select the USB device in the > Source screen.
3. Select a content item to play from the list.
The selected content is played.
Listening to your mobile device sound through the TV speaker using Sound Mirroring
1. Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
2. Select media content to play on your mobile device.
The selected contents media is played through the TV speaker
Buttons and functions available while playing multimedia content
Press the Select button while playing any video, photo, or recorded content. The following buttons appear.
The provided buttons and functions may not be supported depending on the model or geographical area.
The available buttons and functions may differ with the content you are viewing or playing.
Pauses or plays the multimedia content. You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the 
or 
option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To return to normal speed, select the 
option or press the button.
Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
This function may not be supported depending on the file format.
Stop the contents being played.
Displays the previous or the next multimedia content file.
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the button repeatedly. To return to normal speed, select the option or press the button.
Provides a 360-degree view for videos and photos.
This function may not be supported depending on the file format.
Video files using the mjpeg codec do not support a 360-degree view.
When a video or photo does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
Videos may be interrupted if 360 rotation is applied during double speed playback.
Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other functions during playback.
Auto Rotation Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view.
When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:
– General
– Dynamic
– Natural
This function is only available when 360 Mode is selected.
Even if you watch the same video file in the same 360 Auto Rotation mode, the current effect of this function may differ a little from the previous effects.
The video's viewing angle is not automatically adjusted in General mode.
This function may not be supported depending on the file format.
Video files that use the mjpeg codec do not support a 360-degree view.
When a video does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
Videos may be interrupted if 360 rotation is applied during double speed playback.
Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other functions during playback.
Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
Plays music files in random order.
Plays music files with the screen off.
Fits a photo to the screen.
Rotates a photo left or right.
Zooms in a photo.
Pauses or resumes the background music while the TV displays photos.
The available options may differ with the model and content.
Slideshow Speed
Slideshow Effect
Background Music
Subtitles
Rotate
Audio Language
This function is only available if the video supports multi-track sound.
Information
Speak into the microphone on your Samsung Smart Remote to control your TV.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby," and the Bixby icon at the bottom of the TV screen is activated in Listen mode. Continue speaking. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again. ( > Explore Now > Settings >Voice Wake-up)
Starting Bixby using buttons on the Samsung Smart Remote
You can also have a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button
To view the Bixby guide, press the button once:
When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
Learning about the Explore Bixby Screen
1 My Profile
Go to the My Profile screen to create a new account or register a voice ID. Sign in to your account with your voice, that is, your registered voice ID.
If you are signed out of your Samsung account, select My Profile to sign in.
2 Settings
You can change the settings for using Bixby.
These functions may not be supported depending on the model or geographical area.
You can change Bixby's language.
The languages of the TV and other apps will not change.
Bixby only supports some languages.
You can change or turn off Bixby's voice.
This function may not be supported depending on the language selected for Bixby.
You can configure this function to make Bixby respond to your voice
This function may not be supported depending on the model or geographical area.
You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.
3 Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
4 All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the TV with various voice commands.
5 View Tutorial
The popup window on using Bixby appears.
Read Before Using Bixby
>Settings> General> Reset)Provisions for using Bixby
You can use convenient features while watching TV. Additionally, you can edit the channel list or create favorite channel lists.
> Live TV > Guide
In the Guide, you can see the daily program schedules for each broadcaster, see program information, choose a program to watch, and set up a schedule viewing or recording.
To view the Guide while watching TV, press the CH button on the Samsung Smart Remote or press the GUIDE button on the standard remote control.
To see information about analog channels and use the analog channel functions of the Guide, you must finish the service provider settings in initial setup.
To view the Guide, you must first set the TV's clock (>Settings> General > System Manager > Time Clock)
Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the following functions:
You can make a recording of a current program.
This function is not available in the U.S.A. and Canada.
This function may not be supported depending on the model or geographical area.
You can stop the recording function that is currently running.
You can change the start and end times of scheduled program recordings.
This function is not available in the U.S.A. and Canada.
This function may not be supported depending on the model or geographical area.
You can schedule the viewing of a broadcast scheduled program.
You can schedule recording of a broadcast scheduled program.
This function is not available in the U.S.A. and Canada.
This function may not be supported depending on the model or geographical area.
You can cancel scheduled viewings or recordings.
This function may not be supported depending on the model or geographical area.
You can see detailed information about the selected program. The information may differ or may not be provided depending on the broadcast signal.
To move to the Channel Filter or Antenna Type, Schedule Manager screen: Press the
or button. (If the remote control button is , press it twice.)
You can view channels and programs categorized by the types defined in Channel List.
You can change the type of broadcast signals the TV receives.
This function may not be supported depending on the incoming broadcast signal.
You can see the Schedule Manager or Recording & Schedule Manager screen.
These functions may not be supported in the Guide depending on the model or geographical area.
Record a current or upcoming program using a USB device instead of a video recorder.
appears next to the programs and channels scheduled for recording. > Live TV while no USB device is connected, the Schedule Manager screen appears in place of the Recordings screen.Using the instant and schedule recording options from the Guide screen
Select a live program from the Guide, press and hold the Select button, and then select Record from the popup menu to start recording immediately.
Select a program scheduled to be broadcast, press the Select button, and then select Schedule Recording to set up a scheduled recording of the scheduled program.
Using the instant and schedule recording options while watching a program
If you select Record after pressing the button twice or after pressing the button once while watching a broadcast, recording starts.
Press the Select button while watching a program to display the program info window. Use the left or right directional button to select a scheduled program. Press the Select button, and then select Schedule Recording to set up a scheduled recording of the scheduled program.
Scheduling a video recording after entering the date and time
> Live TV > Recordings > Schedules > Add Recording
To schedule a recording, set the values for Antenna, Channel, Repeat, Date, Start Time, and End Time of the broadcast program to record, and then select Save.
Check the current time in >Settings > General > System Manager > Time > Clock.
Managing the schedule recording list
> Live TV > Recordings > Schedules
You can change scheduled recording information or cancel scheduled recordings.
You can set the start and end times for a schedule recording. You can set the start time up to 10 minutes before the program starts and the end time up to 10 minutes after the program ends.
You can delete scheduled recordings.
You can view detailed information about scheduled recordings.
Viewing recorded programs
> Live TV > Recordings > Recordings
Select a file containing a recording from the list. The file is played back.
Move the focus to the recorded file, and then view Play, Delete or View Details on the right menu.
Buttons that appear may differ depending on the file being played. For more information about control buttons, refer to "Buttons and functions available while recording a program or Timeshift."
Setting up a schedule recording start
> Live TV > Recordings > Settings
You can set the time to start the recording earlier than the broadcast start time in the program guide.
After You can set the time to end the recording later than the broadcast end time in the program guide.
Configure the TV to show a specific channel or program at a specific time and date.
The appears next to programs that have been configured for a scheduled viewing
To set up a schedule viewing, you must first set the TV's clock ( >Settings > General > System Manager > Time > Clock).
Using the schedule viewing options from the guide screen
On the Guide screen, select a program you would like to view, press and hold the Select button, and then select Schedule Viewing in the pop-up menu that appears.
Using the schedule viewing options while watching a program
Press the Select button while watching TV. The Program Info window appears. Select a program that will be broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to schedule viewing of that program.
Using schedule viewing to view programs at a specified time on a specified date
(U.S.A and Canada) > Live TV > Schedule Manager > Add Viewing
(Other countries) > Live TV > Schedule Manager or Recordings > Schedules > Add Viewing
To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program to view, and then select Save
Check the current time in >Settings > General > System Manager > Time > Clock
This function may not be supported depending on the model or geographical area.
Setting the schedule Viewing Time
(U.S.A and Canada) > Live TV > Schedule Manager >
(Other countries) > Live TV > Schedule Manager or Recordings > Schedules
You can change scheduled viewing information or cancel scheduled viewings.
You can set the start time of a scheduled viewing. If you choose a program from the Guide, the Start Time can be set to up to 10 minutes before the program.
You can delete scheduled viewings.
You can view detailed information about scheduled viewings.
Play, pause, or rewind live TV.
You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function.
button twice or press the button and then select Timeshift, or press the button.>Settings > Broadcasting.Review available buttons and functions of how they are used while recording a program or Timeshift.
When you press the down directional button, the control bar appears and the following options are available:
Pauses or plays the multimedia content. You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
Slow Rewind or Slow Forward: Allows you to play a video slowly (1/8, 1/4, 1/2) backward or forward by selecting the or option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To return to normal speed, select the option.
When the Slow Rewind function is activated, you can view the difference between the current recording time and the current rewind time.
Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
When the Jump Backward function is activated, you can view the difference between the current recording time and the current rewind time
This function is not available while you are watching a program that is currently being broadcast.
Ends the recording or Timeshift function.
You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording.
This function is only available when the Timeshift function is running.
You can set for what period of time the program will be recorded.
This function is only available when a program is being recorded.
Select to return to the current scenes of the program when the Timeshift function is playing its past scenes.
Displays the program info window of the program you are recording or time-shifting.
Change the channel or check programs on other digital channels.
> Live TV > Channel List
Using the Channel List, you can change the channel or check programs on other digital channels while watching TV.
The Channel List screen contains the following icons:
: A favorite channel
If you press the right directional button when viewing the Channel List screen, you can use the following functions:
Displays the channels that the TV found during the Auto Program channel search.
These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable. See Air or Cable below.
Displays Favorites 1 to Favorites 5.
To select Air or Cable, move the focus to Air or Cable, and then press the Select button. Air is suitable for homes equipped with separate, over-the-air antennas. Cable is suitable for homes that subscribe to a local cable-service, but do not have a cable box. You do not need to use this function if your TV is connected to a cable box or satellite box.
This function may not be supported depending on the incoming broadcast signal.
While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
This function may not be supported depending on the model or geographical area
Edit the channels stored on your TV.
> Live TV > Channel List > All Channels > Edit Channels
The Channel List screen contains the following icons:
: A favorite channel
On the Edit Channels screen, you can select channels and use the following functions:
Removes registered channels or adds back removed channels.
Removed channels are not displayed in Channel List, but they are displayed in gray in the Edit Channels screen. If you add back a removed channel, it is displayed in Channel List again.
Renames a channel.
You can rename only one channel at a time.
This function is only available for analog channels.
Closes the Edit Channels screen.
Designate frequently watched channels as favorite channels.
Favorite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites list.
Viewing and selecting channels on favorites list only
> Live TV > Channel List
1. Press the right directional button on your remote control.
2. Select Favorites.
3. Select the desired list among the five favorites lists on the screen.
The channels in the selected favorites list appear
If you select an empty favorites list, you are moved to the Edit Favorites screen.
Create a favorites list
> Live TV > Channel List >
Favorites > Favorites 1 - Favorites 5 > Edit Favorites
(Add to Favorites)Select one or more channels from a list of all channels to add to a favorites list.
(Remove from Favorites)Removes one or more channels from a favorites list.
Changes the order of one or more channels selected in a favorites list.
Renames a favorites list.
Closes the Edit Favorites screen.
Use the functions that are available while watching TV.
Changing the broadcast signal
> Live TV > Channel List
Press the right directional button on your remote control, move the focus to Air or Cable, and then press the Select button
You do not need to use this function if your TV is connected to a cable box or satellite box.
Scanning for available channels
> Settings > Broadcasting > Auto Program Try
Using Program Rating Lock
> Settings > Broadcasting > Program Rating Lock Settings
This function is useful for controlling what programs children can watch on the TV based on their ratings. Program Rating Lock Settings does not, however, block programs originating from external sources, such as Blu-ray players, DVD players, or USB files.
Every time you access Program Rating Lock Settings, you must enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN is "0000." To change the PIN, go to > Settings > General System Manager > Change PIN.
Watching blocked / restricted programs
To watch a blocked program, enter the PIN when requested.
When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code.
Configuring advanced broadcasting audio settings
> Settings > Broadcasting > Audio Options
Audio Options functions differently for analog and digital channels.
This is the language you will hear while watching TV if the language is included in the broadcast signal.
You can select the multi-track sound function depending on broadcasting signal.
This function may not be supported depending on the model or geographical area.
Checking digital channel signal info and strength
> Settings > Support > Self Diagnosis > Signal Information
You can change the settings for the picture and the sound according to your preference.
Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience
> Settings > General > Intelligent Mode Settings
In Intelligent Mode, the TV recognizes and analyzes the surroundings, the content, and your usage patterns to provide the best viewing experience. You can turn the options below on or off. Create your preferred viewing environment.
Because this function is specific to QLED TV (except for Q50R model), The Frame and The Serif, it may not be supported depending on the model.
Turn Intelligent Mode on or off.
Automatically adjusts the backlight brightness of the screen by detecting the ambient light level using ambient light sensors.
This function may not be supported by some modes or apps. (For example, Ambient Mode, and Game Mode)
Provides optimized sound quality by analyzing the viewing environment and the acoustic components of the content
Check TV Space
Optimizes the sound by analyzing the space where the TV is installed. When the surroundings are quiet, point the Samsung Smart Remote at the front of the TV, and then start this function. This function is only available when the TV is paired with the Samsung Smart Remote
This function is only available when the sound output of the TV is set to TV Speaker.
This function may not be supported by some modes or apps. (For example, Ambient Mode, Game Mode, and apps that control the TV sound)
Automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
> Settings > Picture > Picture Mode
You can select the Picture Mode that provides the best viewing experience.
Makes the picture brighter and clearer in bright viewing environments.
Is the default mode suitable for general viewing environments.
Reduces eye strain for a comfortable viewing experience.
Is suitable for watching TV or movies in a dark room.
This function may not be supported depending on the model.
Configuring advanced picture settings
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
> Settings > Picture > Picture Mode
You can select the Picture Mode that provides the best viewing experience.
Makes the picture brighter and clearer in bright viewing environments.
Is the default mode suitable for general viewing environments.
Reduces eye strain for a comfortable viewing experience.
Is suitable for watching TV or movies in a dark room.
This function may not be supported depending on the model.
Configuring advanced picture settings
> Settings > Picture > Expert Settings
Configure the screen settings to your taste by using the following functions:
When LED Clear Motion is set to On, the screen appears darker than when it is Off.
This function may not be supported depending on the model or geographical area.
This function is only available when the input signal is TV, AV, Component (480i, 1080i), or HDMI (1080i).
You can optimize the TV for viewing specific video formats.
Playing games on an optimized screen
> Settings > General > External Device Manager > (Game Mode Settings) > Game Mode
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™ or Nintendo Switch™.
Setting the Game Mode details
> Settings > General > External Device Manager > Game Mode Settings
These functions may not be supported depending on the model.
You can make your games more immersive by using intense, vivid picture quality and three-dimensional sound optimized for games.
You can easily detect items or hidden enemies lurking in dark corners by improving visibility and object details in dark scenes without washing out colors and contrast in brighter scenes.
You can configure the Game Motion Plus settings
FreeSync
You can make your gaming experience more pleasant by eliminating screen tearing and stuttering.
– Be sure to set this function only for the external devices that support the AMD Radeon FreeSync feature.
– For an optimized game environment, set the resolution of the external device to 1080p at 120 Hz. For more information, refer to '' Supported Resolutions for FreeSync."
If the resolution is not supported, the operation may not be smooth.
When the FreeSync options are set or the FreeSync function is operating for an external device, the screen may flicker.
Slight brightness changes may occur during FreeSync operation due to frequency variation of the external device.
Before playing a game, set FreeSync to Basic or Ultimate.
Using Input Signal Plus
> Settings > General > External Device Manager > Input Signal Plus
Expands the input signal range for HDMI connections.
Using HDMI black level
> Settings > General > External Device Manager > HDMI Black Level
Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colors generated by external devices connected to the TV via an HDMI cable.
Change the picture size and position for your TV.
Changing the picture size
> Settings > Picture > Picture Size Settings > Picture Size
You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.
Supported picture sizes differ with the input signal. For more information about supported picture sizes, refer to "Picture sizes and input signals."
Fitting the picture to the screen
> Settings > Picture > Picture Size Settings > Fit to Screen
Adjusting the picture size and/or position
> Settings > Picture > Picture Size Settings > Zoom and Position
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
> Settings > Sound > Sound Mode
You can select the available sound mode - Standard or Amplify - that you prefer for a content type or your listening environment.
Configuring advanced sound settings
> Settings > Sound > Expert Settings
You can personalize the sound quality by adjusting the following settings.
This function is not available when the Adaptive Sound function is turned on.
The name of this function may appear differently depending on the connected external device.
To play Dolby Digital+ (with Atmos) content, select Dolby Digital+.
The Dolby Digital+ option is only available via HDMI (ARC) for external devices that support the format.
The HDMI (ARC) port may support eARC in some models.
If you use a AV receiver that does not support Dolby Digital+, you will hear no sound if you select Dolby Digital+.
This feature is only available when the external device is connected via HDMI (ARC) and SPDIF (Sony Philips Digital Interface).
You can set the TV to allow Dolby Digital+ with Atmos streams that are inputted from external devices.
Set to On if the audio device connected via HDMI (ARC) supports Dolby Atmos. The TV screen may flicker when this function is turned on or off.
If this function is on, set Digital Output Audio Format to Dolby Digital+.
The HDMI (ARC) port may support eARC in some models.
Configure the sound settings for your TV.
Selecting speakers
> Settings > Sound > Sound Output
You can select which speakers the TV uses for audio output.
External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported.
Listening to the TV through Bluetooth devices
> Settings > Sound > Sound Output > Bluetooth Speaker List
You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. For more information on pairing, refer to the Bluetooth audio device's operating manual.
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.
> Settings > Sound > Wi-Fi Speaker Surround Setup
If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar.
A surround sound configuration can be used if all of the following conditions are met:
Surround sound configurations with a sound bar may not be supported depending on the product.
If you activate the Screen Mirroring function while using Samsung audio devices that support the Wi-Fi function, the Wi-Fi connection is disconnected.
Mismatched video and audio lip-syncing may occur depending on the device type.
This function may not be supported depending on the mode
You can configure system and support settings such as clock, timers, energy usage and software updates.
Set the current time and use the timer function.
> Settings > General > System Manager > Time
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime.
Setting the clock automatically
> Settings > General > System Manager > Time > Clock > Clock Mode > Auto
Adjusting the clock for DST and time zone
> Settings > General > System Manager > Time > Clock
Sets the right time by setting Daylight Savings Time (DST) and your local time zone.
Selects your time zone.
This function is only available when the Clock Mode is set to Auto.
This function may not be supported depending on the model or geographical area
Automatically adjusts for Daylight Saving Time (DST).
This function is only available when the Clock Mode is set to Auto.
Changing the current time
> Settings > General > System Manager > Time > Clock > Time Offset
Time Offset adjusts the time through a network connection.
This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal broadcast signals, and the TV is connected to the Internet through a local area network
Setting the clock manually
> Settings > General > System Manager > Time > Clock > Clock > Mode Manual
When Clock Mode is set to Manual, you can directly enter the current time. Select the Date and Time by using the directional buttons on the remote control.
Using the sleep timer
> Settings > General > System Manager > Time > Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer for up to 180 minutes after which it will turn off the TV.
This function may not be supported in some viewing modes
Turning off the TV using the off timer
> Settings > General > System Manager > Time > Off Timer
You can set Off Timer to shut off the TV automatically at a specific time. Off Timer is only available if the Clock has been set.
> Settings > General > System Manager > Time > Clock ). Set the Auto Protection Time and reduce the TV's energy consumption.
Setting the Auto Protection Time
> Settings > General > System Manager > Auto Protection Time
Activate a screensaver when your TV displays a still image for two hours or more.
This function may not be supported in some viewing modes
Reducing the energy consumption of the TV
> Settings > General > Eco Solution
You can adjust the brightness level of the TV, reduce overall power consumption, and prevent overheating.
Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Backlight to manually adjust the minimum screen brightness
When Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the TV screen. This function acts only when the value is less than the setting in > Settings > Picture > Expert Settings > Backlight.
This function is not available when the Adaptive Brightness function is turned on.
Adjust the brightness settings to reduce the TV's power consumption
This function is not available when the Adaptive Brightness function is turned on
Adjusts the brightness in response to on-screen movements to reduce power consumption.
Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time.
View your TV's software version and update it if necessary.
DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update.
> Settings > Support > Software Update
Updating through the Internet
> Settings > Support > Software Update > Update Now
Updating from the Internet requires an active Internet connection.
Updating through a USB device
> Settings > Support > Software Update > Auto Update
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
This function may take a longer time if another network function is running concurrently
This function requires an Internet connection.
Protect your TV from hacking attempts and malicious code.
> Settings > General > System Manager > Smart Security
You can use Smart Security to protect the TV from hacking and malicious code when it is connected to the Internet.
Scanning the TV and connected storage for malicious code
> Settings > General > System Manager > Smart Security > Scan
If malicious code is found, the results of the scan will appear on the screen. This result window displays all malicious code found. You can quarantine (isolate) the code. Quarantining prevents it from executing.
1. Select all the malicious code to quarantine.
2. Select Isolate.
The selected malicious code is relocated to the Isolated List.
The Isolated List displays all quarantined malicious codes
You can configure the functions for the visually or hearing impaired.
Running the accessibility functions
> Settings > General > Accessibility
Running Accessibility Shortcuts
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the Volume button for 1 second or more. You can easily turn on or turn off the functions such as Voice Guide, Video Description, Caption, High Contrast, Enlarge, Grayscale, Color Inversion, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Sign Language Zoom, Slow Button Repeat, etc.
Enabling voice guides for the visually impaired
> Settings > General > Accessibility > Voice Guide Settings
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other TV functions, and various content in the Internet, and in Search.
You can go to Voice Guide, and then press the Select button to turn the function on or off.
Changing the volume, speed, and pitch of the Voice GuideChanging the volume, speed, and pitch of the Voice Guide
You can configure the volume, speed, and pitch of the voice guide.
Enabling audio for the video description function
> Settings > General > Accessibility > Video Description
You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service.
White text on black background (high contrast)
> Settings > General > Accessibility > High Contrast
You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read.
If High Contrast is on, some Accessibility menus are not available.
Setting the screen to black and white
> Settings > General > Accessibility > Grayscale
You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors.
If Grayscale is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
Inverting the screen color
> Settings > General > Accessibility > Color Inversion
You can invert the colors of the text and background for the setting menus displayed on the TV screen to make it easier to read them
Enlarging the font (for the visually impaired)
> Settings > General > Accessibility >Enlarge
You can enlarge the size of the font on the screen. To activate, set Enlarge to On.
Learning about the remote control (for the visually impaired)
> Settings > General > Accessibility > Learn TV Remote
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control. When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press the button twice to exit Learn TV Remote.
This function is only available when Voice Guide is enabled.
Learning about the TV menu
> Settings > General > Accessibility > Learn Menu Screen
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select.
This function is only available when Voice Guide is enabled
Showing captions
> Settings > General > Accessibility > Caption Settings
Set Caption to On to watch programs with the captions displayed.
Selecting the caption language
> Settings > General > Accessibility > Caption Settings > Caption Mode
(Analog channels only) Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV. (Depending on the broadcast signal, the analog caption function may or may not work with digital channels.)
(Digital channels only) Works with digital channels. These functions may not be available in digital caption mode depending on the broadcast.
Setting the digital caption related options
> Settings > General > Accessibility > Caption Settings > Digital Caption Options
You can change the font color, background color, and size settings, etc.
Listening to the TV through Bluetooth devices (for the hearing impaired)
> Settings > General > Accessibility > Caption Settings
Set Caption to On to watch programs with the captions displayed.
Enlarging the sign language screen for the hearing impaired
> Settings > General > Accessibility > Sign Language Zoom Settings
You can zoom in the sign language screen when the program you are watching provides it. First, set Sign Language Zoom to On, and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen.
Configuring the repeat settings for remote control buttons
> Settings > General > Accessibility > Remote Button Repeat Settings
You can configure the operation speed of the remote control buttons so that they slow down when you continually press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval.
You can view other functions.
Changing the menu language
> Settings > General > System Manager > Language
Setting up a password
> Settings > General > System Manager > Change PIN
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000."
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000."
On the Samsung Smart Remote: Select VOL button. Volume Up >> Volume Down > > Volume Up > . On the standard remote control: Select 
button.> (+ ) (Volume Up) > Select RETURN button > ( - ) (Volume Down) > Select RETURN button.> (+ ) (Volume Up) > Select RETURN button.
Selecting Usage or Retail Mode
> Settings > General > System Manager > Usage Mode
You can set the TV for retail environments by setting Usage Mode to Retail Mode.
Managing External Devices
> Settings > General > External Device Manager > Device Connect Manager
When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices
Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV.
Manage a list of external devices registered to the TV.
Using AirPlay
> Settings > General > Apple AirPlay Settings
You can use AirPlay to view content from your iPhone, iPad, or Mac on the TV screen.
Restoring the TV to the factory settings
> Settings > General > Reset
You can restore all TV settings (excluding the Internet and network settings) to the factory defaults.
1. Select Reset. The security PIN entry window appears.
2. Enter the security PIN, and then select Yes. All settings are then reset. The TV turns off and on again automatically and displays the Initial Setup screen
For more information on Reset, refer to the user manual that came with the TV. " If you skipped some steps in the initial setup, run Set Up TV (> Source > up directional button > TV > up directional > button > Set Up TV), and then configure the settings in the steps you skipped.
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, contact the Samsung Call Center.
When the TV has trouble with the picture, these steps may help resolve the problem.
>Settings >Support > Self Diagnosis > Start Picture Test
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults
Flickering and Dimming
If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Ambient Light Detection, Power Saving Mode, or Motion Lighting
> Settings > General > Eco Solution > Ambient Light Detection> Settings > General > Eco Solution > Power Saving Mode> Settings > General > Eco Solution > Motion LightingComponent Connections/ Screen Color
If the color on your TV screen is not correct or the black and white colors are off, run Start Picture Test
>Settings >Support > Self Diagnosis > Start Picture TestIf the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect, confirm that its video input connectors are connected to the correct external device video output connectors.
When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors.
For more information about how to connect an external device, run Connection Guide.
> Source > Connection GuideScreen Brightness
If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first.
> Settings > Picture > Expert Settings > Backlight> Settings > Picture > Expert Settings >Contrast> Settings > Picture > Expert Settings >Brightness> Settings > Picture > Expert Settings >Sharpness> Settings > Picture > Expert Settings > Color> Settings > Picture > Expert Settings > Tint (G/R)Blurring, or Juddering
If you notice blurring or juddering on the screen, use the Auto Motion Plus Settings function to resolve the issue.
> Settings > Picture > Expert Settings > Auto Motion Plus SettingsUnwanted Powering Off
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time
> Settings > General > System Manager > Time > Sleep TimerIf the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it
> Settings > General > Eco Solution > Auto Power Off> Settings > General > System Manager > Time > Off TimerProblems Powering On
If you are having problems powering on your TV, there are a number of things to check before calling the service department.
Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally.
Make sure that the antenna cable or cable TV cable is firmly connected. If you have a cable box or satellite box, confirm that it is plugged in and turned on.
Unable to find a Channel
If your TV is not connected to a cable box or satellite box, run Auto Program.
> Settings > Broadcasting > Auto ProgramThe TV image does not look as good as it did in the store.
Store displays are tuned to a digital UHD channel or HD channel.
If you are using analog cable, upgrade to digital cable.
If you use an analog cable box or satellite box, upgrade to a digital cable box or satellite box and adjust the digital cable box and satellite box's video output resolution to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals."
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.
The color is wrong or missing.
f you’re using a Component connection, make sure that the Component cables are connected to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the picture is not bright enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.
> Settings > Picture > Picture Mode> Settings > Picture > Expert Settings >Brightness> Settings > Picture > Expert Settings >Sharpness> Settings > Picture > Expert Settings > ColorSee if Power Saving Mode has been enabled.
> Settings > General > Eco Solution > Power Saving ModeTry resetting the picture.
> Settings > Picture > Expert Settings > Reset PictureThere is a dotted line on the edge of the screen.
Change Picture Size Settings to 16:9 Standard.
> Settings > Picture > Picture Size Settings > 16:9 StandardThe picture is black and white.
Use a composite cable when you connect AV equipment to the TV.
If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow / Green) input port.
Check whether Grayscale is set to On
> Settings > General > Accessibility > GrayscaleThe picture won’t display in full screen.
HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
> Settings > Picture > Picture Size Settings > Picture SizeThe Caption function in the TV menu is deactivated
When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.
Captions appear on the TV screen.
Turn off the Caption function in Caption Settings.
> Settings > General > Accessibility > Caption Settings > CaptionIf the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance.
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
If the problem persists, check the signal strength or refer to the external device’s user manual.
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
>Settings >Support > Self Diagnosis > Star tSound TestIf the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
How can I connect an audio device to the TV?
The connection method may differ depending on the audio device.
For more information about how to connect an audio device, run Connection Guide
> Source > Connection Guide > Audio DeviceThere is no sound or the sound is too low at maximum volume
Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
The picture is good but there is no sound.
Set Sound Output to TV Speaker.
>Settings > Sound > Sound Output
If you are using an external device, check the device’s audio output option. For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device’s power cable.
No sound is heard
Check whether Digital Output Audio Format is set to Dolby Digital+. Set Digital Output Audio Format to Dolby Digital+ only when you play Dolby Digital+ (with Atmos) content.
If you are using an AV receiver that does not support Dolby Digital+, you will hear no sound when you select Dolby Digital+..
>Settings > Sound > Expert Settings > Digital Output Audio Format > Dolby Digital+The speakers are making an odd sound
Run Start Sound Test
>Settings >Support > Self Diagnosis > Star tSound TestMake sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the signal information. A low signal level may cause sound distortions.
The sound is interrupted.
The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the TV.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency.
If the problem persists, we recommend that you use a wired connection.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen
Turn off the Voice Guide function in Voice Guide Settings.
> Settings > General > Accessibility > Voice Guide Settings > Voice GuideThe TV audio is not being played through the AV receiver
Make sure that the AV receiver is connected to the TV's HDMI (ARC) port with an HDMI cable.
Confirm that the AV receiver is HDMI (ARC) compatible.
If the AV receiver is not HDMI (ARC) compatible, connect the TV and the AV receiver with an optical cable.
The HDMI (ARC) port may support eARC in some models.
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
“Weak or No Signal” displayed in TV mode/ cannot find channel.
Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
> Source >SourcesThe TV is not receiving all channels.
Confirm that the coaxial cable is securely connected to the TV.
Run Reset or Auto Program
> Settings > General > Reset> Settings > Broadcasting > Auto ProgramThere are no captions with digital channels.
Go to Caption Settings and turn on the Caption function, and then change the Caption Mode.
> Settings > General > Accessibility > Caption SettingsBroadcasting is deactivated.
Broadcasting is only available when Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.
Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is running.
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.
The "Mode Not Supported" message appears.
Adjust the output resolution of the external device to a resolution supported by the TV.
The video is OK but there is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output connection of the computer.
How can I use Screen Mirroring?
To wirelessly connect the TV to your PC, read the instructions at PC > Screen Sharing (Wireless) in Connection Guide, and then try to connect
> Source > Connection Guide > PC > Screen Sharing (Wireless)Confirm that the TV and your PC are connected to the same wireless network.
To wirelessly connect the TV to your mobile device, read the instructions at Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect.
> Source > Connection Guide > Smartphone > Screen Sharing (Smart View)If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect.
No screen appears when connecting the TV to an external device.
For more information about how to connect an external device, run Connection Guide
> Source > Connection GuideMake sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
> Source >SourcesWhen the TV has difficulties with sound, these steps may help resolve the problem.
> Settings > Support > Self Diagnosis > Start Smart Hub Connection Test
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
Wireless network connection failed. Unable to connect to a wireless access point.
Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
Check if the access point is turned on.
If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
If the wireless connection fails, connect the TV to the access point via a LAN cable.
If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
Wired network connection failed.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Auto IP configuration failed. Unable to connect to the network.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on.
If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Disconnect and then reconnect the power cable of the access point, or press and hold the power button for 3 seconds.
Connected to a local network, but not to the Internet.
> Settings > General > Network > Network Status > IP SettingsNetwork setup is completed, but unable to connect to the Internet.
If the problem persists, contact your Internet service provider.
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
What is Anynet+?
You can use the TV's remote control to control external devices that support Anynet+ (HDMICEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Anynet+ does not work.
Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
> Settings > General > External Device Manager > Anynet+ (HDMI-CEC)Anynet+ may not function when some other functions are active, including Channel Search Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
Move the focus to the Anynet+ device at > Source, press the up directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.
Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMICEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
> Settings > General > External Device Manager > Anynet+ (HDMI-CEC)I want to exit Anynet+. I also do not want the connected devices to turn on and off when the TV is turned on or off.
Turn off the Anynet+ (HDMI-CEC) function.
> Settings > General > External Device Manager > Anynet+ (HDMI-CEC)The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing screen.
Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen.
The Anynet+ device won't play.
You cannot use the play function when Reset is in progress
The connected device is not displayed.
Check whether the device supports Anynet+.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.
Check whether the HDMI cable is properly connected
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
> Settings > General > External Device Manager > Anynet+ (HDMI-CEC)Scan for Anynet+ devices again.
If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again
When the remote control isn't working, these steps may help resolve the problem.
The remote control does not work.
The connection between the Samsung Smart Remote and the TV may be lost.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
Also, if the remote control is not working or slow, the batteries might be low or dead. If this is the case, replace the batteries. Alkaline batteries are recommended for longer battery life.
The remote control batteries run out quickly.
The batteries may be consumed quickly if the remote control is used very frequently or the Voice Wake-up function is turned on.
You can extend the battery life by turning off the Voice Wake-up function.
> Explore Now > Settings > Voice Wake-upWhen Timeshift or Schedule recording aren't working, these steps may help resolve the problem.
The Timeshift or recording function cannot be used.
Check if there is a storage device connected to the TV.
Recording will automatically stop if the signal becomes too weak.
Check the free space on the storage device.
The function will not work if there isn't enough storage space on the USB device.
Before using the recording function, be sure to read all precautions. For more information, refer to "Before Using the Recording and Timeshift Functions."
Cannot record videos received from an external device or Samsung TV Plus.
The recording function is only available for digital broadcast channels received by the TV. You cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
To use the recording function, the storage device connected to the TV must have been already formatted.
Formatting the storage device deletes all data from it, and the storage device is formatted in NTFS.
The recorded files on the TV are not played back on a PC.
The recorded files on the TV can only be played back on the same TV. Those video files cannot be played back on a PC or other TV.
When apps aren't working, these steps may help resolve the problem.
I launched an app, but it's in English. How can I change the language?
Languages supported by an app may be different from the TV Language set in the menu. The ability to change the language depends on the app's provider.
My application is not working.
The services of your application are not provided by the TV but by the application service provider.
Refer to the Help section on the application service provider's website.
When files don't play, this may help resolve the problem.
Some files are interrupted during playback.
This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played.
Some files that use an unsupported codec may not be played back.
Make sure that the codec is supported by the TV. For more information about the supported codecs, refer to "Read Before Playing Photo, Video, or Music Files."
When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.
The Voice Wake-up function may not be supported depending on the model or geographical area.
Bixby answers automatically
The TV may recognize an ambient noise or everyday conversation as a call to Bixby. Turn off the Voice Wake-up function or set the sensitivity to Low.
> Explore Now > Settings > Voice Wake-upI spoke "Hi, Bixby" but Bixby does not answer
The Samsung Smart Remote may not recognize your voice when it is far away from you, turned upside down, or located in an environment with loud ambient noise.
Turn on the Voice Wake-up function.
> Explore Now > Settings > Voice Wake-upUse these procedures to resolve other issues that may occur in relation to the product.
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from touching the TV.
This heat, however, is not a defect and does not affect the TV's functionality.
The TV smells of plastic.
This smell is normal and will dissipate over time
The settings are lost after 5 minutes or every time the TV is turned off
If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes
Change Usage Mode to Home Mode.
> Settings > General > System Manager > Usage ModeThe TV is tilted to the side.
Remove the base stand from the TV and reassemble it.
The stand is wobbly or crooked.
Refer to the Quick setup guide and make sure that the stand is assembled correctly.
PIP is not available
PIP is available only when an external device is connected with an HDMI or Component cable.
Note that the function is unavailable when Smart Hub is active.
This function may not be supported depending on the model or geographical area.
A POP (TV’s internal banner ad) appears on the screen.
Change Usage Mode to Home Mode.
> Settings > General > System Manager > Usage ModeThe TV is making a popping noise.
The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction.
The TV is safe to use
Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.
The software update over the Internet has failed.
Check the network connection status.
> Settings > General > Network > Network StatusIf the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version
You can diagnose issues with your TV and Smart Hub and run reset functions.
> Settings > Support > Self Diagnosis
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.
Cannot select Signal Information in Self Diagnosis.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels
> Settings > Support > Self Diagnosis > Signal Information
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications
> Settings > Support > Self Diagnosis > Reset Smart HubReset picture
Resets current picture settings to the default settings.
> Settings > Support > Self Diagnosis > Reset PictureReset sound
Resets current sound settings to the default settings.
> Settings > Support > Self Diagnosis > Reset SoundGet help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
> Settings > Support > Remote Management
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off.
button for 5 or more seconds. Finding the contact information for service
> Settings > Support > About This TV
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
button for 5 or more seconds. For the standard remote control, press and hold the 
(Play) button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.Requesting service
> Settings > Support > Request Support
You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now > Send or Schedule Appointment > Request > Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
