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29
Common Solutions for Concerns
Before you call...
If you experience a concern with your refrigerator or notice a product behavior or condition that you do not
understand, you can usually avoid a call to your service representative by referring to this section for an answer.
Beginning with the following table, this information includes concerns, potential causes, and common solutions.
Light Is Not On
Concern Potential Cause Common Solution
Light is not on.
• Light bulb is burned out or LED light is
damaged.
• No electric current is reaching refrigerator.
• Control system has disabled lights because
one or both doors were left open too long.
• See Replacing Light Bulbs or LED lights in Care and
Cleaning section.
• See “Concern” section, “Refrigerator Operations”.
• Close and reopen door(s) to enable lights.
Odors In Refrigerator
Concern Potential Cause Common Solution
Interior is dirty.
Odors
• Interior needs to be cleaned.
• Food with strong odors is stored in
refrigerator.
• See Care & Cleaning Tips.
• Cover food tightly. Air filter may need to be changed
more frequently if foods with strong odors are routinely
stored in refrigerator.
Opening/Closing Of Doors/Drawers
Concern Potential Cause Common Solution
Door(s) will not close. • Refrigerator is not level. It rocks on the floor
when moved slightly.
• An object has fallen from the baskets
blocking the door from closing.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
• Check for ice or food items blocking drawer.
Drawers are difficult to
move.
• Food is touching shelf on top of drawer.
• Drawer is overloaded
• Keep less food in drawer.
• Remove or redistribute food.
Automatic Ice Maker
Concern Potential Cause Common Solution
Ice maker is not making
any ice.
• Ice maker is turned off.
• Refrigerator is not connected to water line or
water valve is not open.
• The water supply line is kinked.
• The water filter is not seated properly.
• The water filter may be clogged with foreign material.
• Saddle valve on cold water pipe is clogged or
restricted by foreign material.
• Turn on ice maker. For the fresh food ice maker, press
and hold the “Ice Off” button for 4 seconds until the
indicator turns off. For the freezer ice maker, lower the
wire signal arm.
• Connect the unit to the household water supply and
ensure the supply valve is open.
• Ensure that the supply line does not kink when the refrig-
erator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to push the
filter firmly so that you hear it lock solidly into position.
• If water dispenses slowly or not at all, or if the filter is six
(6) months old or older, it should be replaced.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
Ice maker is not making
enough ice.
• Ice maker is producing less ice than you expect.
• The water filter may be clogged with foreign material.
• The water supply line is kinked.
• Saddle valve on cold water pipe is clogged or
restricted by foreign material.
• The fresh food and freezer ice makers will each produce
approximately 2.5 pounds of ice every 24 hours
depending on usage conditions.
• If water dispenses slower than normal, or if the filter is six
(6) months old or older, it should be replaced.
• Ensure that the supply line does not kink when the refrig-
erator is pushed into place against the wall.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
Freezer ice maker will not
stop making ice.
• Ice maker wire signal arm is being held down
by some package in the freezer that has fallen
against the ice maker.
• Move the item and release wire signal arm. Remove any
ice cubes that may have frozen together over the wire
signal arm.
Ice cubes are freezing
together.
• Ice cubes are not being used frequently enough.
• Ice cubes are hollow (shells of ice with water
inside). The hollow cubes break open in the bin
and leak their water onto existing ice, which
causes it to freeze together.
• Remove ice container and discard ice. The ice maker will
produce fresh supply. Ice should be used at least twice
weekly to keep the cubes separated.
• This generally occurs when the ice maker does not get
enough water. This is usually the result of a clogged water
filter. Replace the water filter.
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