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PROBLEM Possible Causes What To Do
Small amount of water Inadequate load size for steam • If using the Steam Dewrinkle cycle, manually reduce the
on floor in front of dryer cycle selected, excess steam cycle time. If using the Steam Refresh cycle, add more
condenses inside cabinet and garments to the load.
leaks out
Water on floor in back Loose water hose connection to • Tighten connection.
of dryer valve
Hose missing rubber washer at • Install rubber washer provided with hose.
connection with valve
Dryer makes water Water valve is open filling steam • This is normal.
noises generator
Steam generator is dispensing • This is normal.
steam into drum
Water drips from door Steam condenses on inner door • This is normal.
when opened after
a Steam Cycle
Cannot see steam at Steam released at different • This is normal.
beginning of cycle times in the cycle
Cannot see steam at any The steam nozzle might be • Call 800.GE.CARES to order nozzle replacement kit
time during cycle clogged with debris from your WE25M71 or to request a technician to replace this for you.
water supply
Garments still wrinkled Too many garments • Load fewer garments; manually increase time.
after steam cycle
Dryer continues to Ext Tumble was selected • Ensure Ext Tumble option is not selected. For the
tumble after display Steam Refresh cycle, Ext Tumble will automatically
says Complete be turned on and cannot be turned off.
Before you call for service…
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