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Hardware and Internet Setup
10
CM500 High Speed Cable Modem
2. If you are unable to activate your Internet service using the instructions on your cable
Internet provider’s website, call your cable Internet provider and do the following:
a. When asked, provide your account information and provide the cable modem’s model
number, which is CM500, serial number, and MAC address.
The serial number and MAC address are on the product label, which is on the bottom
of the cable modem.
b. Wait for your cable Internet provider to confirm that your cable modem is active.
c. If you do not get an Internet connection with the cable modem, ask your cable
Internet provider to look for your cable modem online, and do one of the following
depending on what your cable Internet provider tells you about your cable modem:
• If the cable modem is not visible, your cable Internet provider can give you
instructions to verify why the cable modem does not connect with your high-speed
Internet service.
• If the cable modem is visible to your cable Internet provider, reboot the cable
modem. Check your online status again.
Perform a Speed Test
To determine the accurate Internet speed, visit the speed test website of your cable Internet
provider and perform a speed test.
If your actual speed is lower than your subscribed speed, contact your cable Internet
provider.
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