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Customer Satisfaction
Introduction4
Your complete satisfaction with your
Honda automobile is our main goal.
All personnel at Honda automobile
dealerships are thoroughly trained to
provide the best service for your
vehicle. If you are not satisfied with
any maintenance or repair work done
by the dealership, follow these three
steps:
Step 1 - Talk over your concerns
with the dealership’s management,
such as the Service Manager or
General Manager. In most cases, a
satisfactory solution is found at this
step.
Step 2 - We recognize that, on some
occasions, a customer will not be
totally satisfied with a dealer’s
decision or actions in Step 1. If this
is the case, you should call or write
the Honda Customer Relations Zone
Office. The address and telephone
number are on the inside front
cover. Please provide the following
information:
• Year, model, and Vehicle
Identification Number of your
vehicle, and its current mileage.
• The name of the dealer who sold
you the vehicle.
• The name of the dealer who
services your vehicle.
• Date, mileage, and reason for
each visit to a Honda dealership.
• Any non-Honda dealership repair
service for the problem(s).
• Your daytime and evening
telephone numbers.
The staff of the Customer Relations
Zone Office is interested in working
with you and the dealership to find a
satisfactory solution.
Step 3 - If you disagree with the
decision reached by the staff of the
Honda Customer Relations Zone
Office, you may request to have your
case reviewed in an independent
forum run by the Council of Better
Business Bureaus (
BBB). This
program is called “
BBB AUTO
LINE
.” You may file a claim at any
time by calling the Better Business
Bureau, toll-free, at 1-800-955-5100.
Your call will be automatically
directed to the
BBB in your area.
You may also write to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1804
BBB AUTO LINE’s purpose is to
resolve disputes between vehicle
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