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13
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual, or visit http://www.kitchenaid.com/customer-service. In Canada, visit www.kitchenaid.ca
(website may not be compatible with some mobile devices).
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.: In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Refrigerator Operation
The refrigerator will not operate
■ Power cord unplugged? Plug into a grounded 3 prong outlet.
■ Is outlet working? Plug in a lamp to see if the outlet is
working.
■ Household fuse blown or circuit breaker tripped? Replace
the fuse or reset the circuit breaker. If the problem continues,
call an electrician.
■ Are controls on? Make sure the refrigerator controls are on.
See “Using the Control(s).”
■ New installation? Allow 24 hours following installation for the
refrigerator to cool completely.
NOTE: Adjusting the temperature controls to coldest setting
will not cool either compartment more quickly.
The motor seems to run too much
Your new refrigerator may run longer than your old one due to
its high-efciency compressor and fans. The unit may run even
longer if the room is warm, a large food load is added, doors are
opened often, or if the doors have been left open.
The refrigerator seems noisy
Refrigerator noise has been reduced over the years. Due to
this reduction, you may hear intermittent noises from your new
refrigerator that you did not notice from your old model. Below
are listed some normal sounds with explanations.
■ Buzzing - heard when the water valve opens to ll the ice
maker.
■ Pulsating - fans/compressor adjusting to optimize
performance.
■ Hissing/Rattling - ow of refrigerant, movement of water
lines, or from items placed on top of the refrigerator.
■ Sizzling/Gurgling - water dripping on the heater during
defrost cycle.
■ Popping - contraction/expansion of inside walls, especially
during initial cool-down.
■ Water running - may be heard when ice melts during the
defrost cycle and water runs into the drain pan.
■ Creaking/Cracking - occurs as ice is being ejected from the
ice maker mold.
There is no audible door open alarm
Has the door been open less than 5 minutes? The door open
alarm will only ash when the door has been open for 5 minutes.
The audible alarm will sound the rst time the door is left open
for more than 5 minutes. Subsequent door open alarms will only
ash. You must reset the audible alarm each time. See “Using the
Control(s).”
The doors will not close completely
■ Door blocked open? Move food packages away from door.
■ Bin or shelf in the way? Push bin or shelf back in the correct
position.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
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