Loading ...
Loading ...
Loading ...
15
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet (cont.)
Wrong or too much detergent
causing suds to slow or stop
draining and spinning.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select RINSE & SPIN.
Do not add detergent.
Dry spots on load
after cycle
High speed spins extract more
moisture than traditional top-
load washers.
The high spin speeds combined with air ow during the nal spin can cause
items near the top of the load to develop dry spots during the nal spin.
This is normal.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water
supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have both
hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled
wash temperatures.
Energy Efcent washers use cooler wash and rinse water temperatures than
traditional top-load washers. This includes cooler hot and warm washes.
Load not rinsed Check for proper water
supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or
using too much HE detergent.
The suds from regular detergent can keep washer from operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based on load
size and soil level.
Washer not loaded
as recommended.
The washer is less efcient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Fabric softener option not
selected.
When using fabric softener, be sure the Fabric Softener option is selected.
Sand, pet hair, lint,
etc. on load after
washing
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Add an Extra Rinse to the selected cycle.
Load is tangling Washer not loaded as
recommended.
See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed; however, items
will be wetter than those using a higher speed spin. See the “Cycle Guide”
to match your load with the best cycle.
Load garments in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the recommended
cycle for the type of garments being washed.
Not cleaning or
removing stains
Wash load not completely
covered in water.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Added more water to washer. Do not add more water to washer. Adding water lifts the garments off the
washplate, resulting in less effective cleaning.
Washer not loaded properly. Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the washplate.
Add only 1 or 2 additional garments after washer has started.
Not using HE detergent
or using too much HE
detergent.
The suds from regular detergent can keep washer from operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions based on load size
and soil level.
First try the solutions suggested here to possibly avoid a service call.
Loading ...
Loading ...
Loading ...