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Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - crc - 4/19/18
Customer Information 421
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 421
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 423
Customer Assistance for Text
Telephone (TTY) Users . . . . . 424
Online Owner Center . . . . . . . . . 424
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 425
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 425
Scheduling Service
Appointments . . . . . . . . . . . . . . . 427
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 427
Collision Damage Repair . . . . . 428
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 430
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 431
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 432
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 432
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 432
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 433
Event Data Recorders . . . . . . . . 433
OnStar . . . . . . . . . . . . . . . . . . . . . . . 434
Infotainment System . . . . . . . . . . 434
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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