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13
8. TROUBLESHOOTING GUIDE
8.1. BEFORE CONTACTING AFTERSALES SERVICE…
Performance problems often result from little things you can find and fix yourself without tools of any kind.
PROBLEM SOLUTION
The appliance is not working: • Is the power cable plugged into a live socket with the proper
voltage?
• Have you checked the protection devices and fuses of the electrical
system in your home?
If there is water in the defrost pan: • This is normal in hot, damp weather. The pan can even be half full.
Make sure the appliance is level so that the water does not overflow.
If the edges of the appliance cabinet,
which come in contact with the door
seal, are warm to the touch:
• This is normal in hot weather and when the compressor is running.
If the light does not work: • Have you checked the protection devices and fuses of the electrical
system in your home?
• Is the power cable plugged into a live socket with the proper
voltage?
• In case the LEDs are broken the user must call the Service for
exchange of the same type available only at our After-sales Service
Centers or authorized dealers.
If the motor seems to run too much: • Motor running time depends on different things: number of door
openings, amount of food stored, temperature of the room, setting
of the temperature controls.
• Is the condenser (back the appliance) free of dust and fluff?
• Are the door properly closed?
• Are the door seals properly fitted?
• On hot days or if the room is warm, the motor naturally runs longer.
• If the appliance door has been left open for a while or if large
amounts of food have been stored, the motor will run longer in order
to cool down the interior of the appliance.
If the appliance temperature is too
high:
• Are the appliance controls correctly set?
• Has a large amount of food been added to the appliance?
• Check that the door is not opened too often.
• Check that the door close properly.
If the doors do not open and close
properly:
• Check that food packages are not blocking the door.
• Check that the internal parts or automatic ice maker are not out of
position.
• Check that the door seals are not dirty or sticky.
• Ensure the appliance is level.
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