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15
• Solutions to common problemsBEFOREYOUCALL
Problem Solution
Poor baking results. • Many factors affect baking results. Make sure the proper oven rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat to the
set temperature before placing food in the oven. Try adjusting the recipe’s recommended
temperature or baking time.
Appliance is not level. • Be sure oor is level, strong & stable enough to adequately support range.
• If oor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square &
have sufcient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
• Cabinets not square or are built in too tightly. Contact builder or installer to make appliance
accessible.
• Carpet interferes with appliance. Provide sufcient space so appliance can be lifted over carpet.
Surface element too hot or not hot
enough.
• Incorrect control setting. Be sure the correct control is ON for the element that you are
attempting to use.
Surface element does not heat. • Lightweight or warped pans used. Use only at, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of the
material affect heating. Heavy & medium-weight pans heat evenly. Because lightweight
pans heat unevenly, foods may burn easily.
Entire appliance does not operate. • Make sure cord/plug is plugged correctly into outlet.
• Service wiring is not complete. Contact your dealer, installing agent or authorized service
agent.
• Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
Oven portion of appliance does not
operate.
• Be sure the oven controls are set properly for the desired cooking feature. See Setting
Oven Controls in this manual or read instructions “Entire appliance does not operate” in
this checklist.
Oven light does not work. • Be sure the light is secure in the socket. Also see “Replacing the oven light” in Care & Cleaning
section.
Oven smokes excessively during
broiling.
• Incorrect setting. Follow broil instructions in Setting Oven Controls.
• Make sure oven door is opened to broil stop position.
• Meat too close to the broil element. Reposition the oven rack to provide proper clearance
between the meat & the element. Preheat the broil element for searing.
• Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges to
prevent curling, but do not cut into lean.
• Broiler pan and insert wrong side up and grease not draining. Always place insert on the
broiler pan with ribs up & slots down to allow grease to drip into pan (some models).
• Grease has built up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Old grease or food spatters cause excessive smoking.
Flames inside oven or smoking from
oven vent.
• Excessive spillovers in oven. This will happen for pie spillovers or large amounts of grease
left on the oven bottom. Wipe up excessive spillovers before starting oven. If ames
or excessive smoke are present follow broiling instructions in Setting Oven Controls
section.
Drip bowls are pitting or rusting (coil
cooktop models only).
• Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion.
Remove and wash drip bowls as soon as possible after a spill over.
• Normal environment. Houses located along sea coasts are exposed to salt air. Protect bowls
as much as possible from direct exposure to salt air.
Drip bowls are turning color or
distorted (coil cooktop models only).
• Bottom of cookware extends beyond surface element and touches cooktop surface. This
can cause high enough temperatures to discolor drip bowls. DO NOT use cookware of this
type. Pan sizes should match the size of the element. Replacement drip bowls may be
purchased from your appliance dealer.
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