Make sure all parts and accessories are included in the product package. If you have a problem with the oven or accessories, contact a local Samsung customer center or your retailer.
Oven at a glance

Accessories
The oven comes with different accessories that help you prepare different types of food.

Roller ring
Put in the center of the base. It supports the turntable.
Turntable
Put on the roller ring with the center fitting the coupler on the microwave’s floor. It serves as a cooking base.
NOTE: Do not operate the oven without the turntable on the roller ring.
Remove all packing materials inside the oven.Install the roller ring and turntable. Check that the turntable rotates freely.

Clean the oven regularly to prevent impurities from building up on or inside the oven. Also pay special attention to the door, door sealing, and turntable and roller ring (applicable models only).
If the door won’t open or close smoothly, first check if the door seals have built up impurities. Use a soft cloth and soapy water to clean both the inner and outer sides of the oven. Rinse and dry well.
To remove stubborn impurities with bad smells from inside the oven
To clean inside swing-heater models
To clean the upper area of the cooking chamber, lower the top heating element by 45° (A) as shown. This will help you clean the upper area. When done, reposition the top heating element.

CAUTION:
WARNING: This oven has no user-removable parts inside. Do not try to replace parts or repair the oven yourself.
Care during an extended period of disuse
If you don’t use the oven for an extended period of time, unplug the power cord and move the oven to a dry, dust-free location. Dust and moisture that builds up inside the oven may affect the performance of the oven.
Before you use the microwave for the first time, there is some basic information you should know. This information starts below.
NOTE: Before or during any cooking mode, you can set/change the clock or the kitchen timer.
It is important to set the correct clock time to ensure correct automatic operations.

To reduce power consumption when not using the oven, use the power saving function of the oven.

Auto power saving
To prevent accidents, Child Lock disables all controls except for the Eco button.
Hold down STOP/CANCEL for 3 seconds to activate. Hold down STOP/CANCEL again for 3 seconds to deactivate.

You can mute or unmute the sounds (beeps or melody) made by the oven.


Microwaves are high-frequency electromagnetic waves. The magnetron built into the oven generates microwaves which cook or reheat food without deforming or discolouring it.

NOTE: The cooked food retains heat in its core after cooking is complete. This is why you must observe the standing times specified in this manual, which ensures food cooks evenly down to the core.
Cookware used for Microwave Mode must allow microwaves to pass through and penetrate food. Metals such as stainless steel, aluminum, and copper reflect microwaves. Therefore, do not use cookware made of metallic materials. Cookware marked microwave - safe is always safe for use. For additional information on appropriate cookware, refer to the following guide.
Requirements:
| Material | Microwave safe | Description | |
|---|---|---|---|
| Aluminium foil | ![]() | Use for a small serving size to protect against overcooking. Arcing can occur if the foil is near the oven wall or if you use an excessive amount of foil. | |
| Crusty plate | ![]() | Do not use for preheating for more than 8 minutes. | |
| Bone china or earthenware | ![]() | Porcelain, pottery, glazed earthenware, and bone china are usually microwave safe, unless decorated with a metal trim. | |
| Disposable polyester cardboard dishes | ![]() | Some frozen foods are packaged in these dishes. | |
| Fast-food packaging | Polystyrene cups or containers | ![]() | Overheating may cause these to melt |
| Paper bags or newspaper | ![]() | These may catch fire | |
| Recycled paper or metal trims | ![]() | These may cause arcing | |
| Glassware | Oven-to-table ware | ![]() | Microwave-safe unless decorated with metal trim. |
| Fine glassware | ![]() | Rapid heating may cause delicate glassware to break or crack. | |
| Glass jars | ![]() | Appropriate for warming only. Remove the lid before cooking. | |
| Metal | Dishes | ![]() | These may cause arcing or fire. |
| Freezer bag with twist-ties | ![]() | ||
| Paper | Plates, cups, napkins, and kitchen paper | ![]() | Use to cook for a short time. These absorb excess moisture. |
| Recycled paper | ![]() | Causes arcing | |
| Plastic | Containers | ![]() | Use thermoplastic containers only. Some plastics may warp or discolour at high temperatures. |
| Cling film | ![]() | Use to maintain moisture after cooking | |
| Freezer bags | ![]() | Use boilable or ovenproof bags only. | |
| Wax or grease-proof paper | ![]() | Use to maintain moisture and prevent spattering. | |
: Microwave Safe
: Use Caution
: Microwave Unsafe
The front panel comes in a wide range of materials and colors. For improved quality, the actual appearance of the oven is subject to change without notice.

To cook food

NOTE: When cooking is complete, the oven beeps 4 times. Use oven gloves to take out the food.
To defrost frozen food

Microwave
This is the basic function of this microwave oven. The power level is set to High by default.


Cooking time
Follow these steps to set or change the cooking time. By default, the power level is set to High.

Use the number buttons to set the cooking time (max: 99 min 99 sec). The time area consists of the minute and second elements. To set a cooking time of 25 minutes, for example, press 2 and 5 for the minutes, then 0 and 0 for the seconds.
NOTE:
Time increment
You might want to add extra time to the current cooking time while cooking is in progress. Time can be added in 30 second intervals.

NOTE: This button is not enabled when you use Auto mode.
Power level
Select the cooking time, and then choose the power level before pressing the Start button.

See the table below.

NOTE: To check the current power level while cooking is in progress, press Power Level.
Sensor Cook
For inexperienced cooks, the oven offers a total of 9 Sensor Cook programs in 6 different categories. Take advantage of this feature to save time or shorten your learning curve. The cooking time and temperature will be adjusted according to the selected recipe.


Healthy Cooking
For healthier alternatives, the oven offers a total of 10 Healthy Cook programs. Take advantage of this feature to save time or shorten your learning curve. The cooking time and temperature will be adjusted according to the selected recipe.


Snack
The Snack feature has 5 pre-programmed cooking times. You do not need to set either cooking times or the power level.

Kids Meals
Kids meals feature has 4 pre-programmed cooking times. You do not need to set either cooking times or the power level.


CAUTION: Before inserting food in the oven, remove any metal or plastic cover or lid from the food.
Defrost
This is useful to defrost frozen meat, poultry, fish, or bread. The operating time and power level will be adjusted according to the selected program.

NOTE:
Soften/Melt
This is useful to soften or melt soft food or confections such as butter, chocolate, and sugar.

Keep Warm
If you want to keep cooked foods warm until serving, use this function. The operating time and power level will be adjusted according to the selected program.

CAUTION:
If you encounter a problem with your oven, first check the tables starting below and try the suggestions. If a problem persists, or if an information code keeps appearing on the display, contact a local Samsung service center.
If you encounter a problem with the oven, first check the tables below and try the suggestions.
| Problem | Cause | Action |
|---|---|---|
| General | ||
| The buttons cannot be pressed properly. | Foreign matter may be caught between the buttons. | Remove the foreign matter and try again. |
| For touch models: Moisture is on the exterior. | Wipe the moisture from the exterior | |
| Child lock is activated. | Deactivate Child lock | |
| The time is not displayed. | Power is not supplied. | Make sure power is supplied. Confirm the microwave is plugged in. Check your fuses or circuit breakers. |
| The Eco (power-saving) function is set. | Turn off the Eco function. | |
| The oven does not work. | Power is not supplied. | Make sure power is supplied. Confirm the microwave is plugged in. Check your fuses or circuit breakers |
| The door is open. | Close the door and try again. | |
| The door open safety mechanisms are covered in foreign matter | Remove the foreign matter and try again. | |
| The oven stops while in operation. | The user has opened the door to turn food over. | After turning over the food, press the Start button again to start operation. |
| The power turns off during operation. | The oven has been cooking for an extended period of time. | After cooking for an extended period of time, let the oven cool |
| The cooling fan is not working. | Listen for the sound of the cooling fan | |
| Trying to operate the oven without food inside. | Put food in the oven. | |
| There is not enough ventilation space around the oven. | There are intake/exhaust outlets on the front and rear of the oven for ventilation. Check the installation guide and make sure that the microwave is far enough away from walls and cabinets for proper ventilation. | |
| Several appliances or devices are plugged into the same outlet. | Unplug all other appliances or devices from the outlet. | |
| There is no power to the oven. | Power is not supplied. | Make sure power is supplied. Confirm the microwave is plugged in. Check your fuses or circuit breakers. |
| There is a popping sound during operation, and the oven doesn't work. | Cooking sealed food or using a container with a lid may causes popping sounds. | Do not use sealed containers as they may burst during cooking due to expansion of the contents. |
| The oven exterior gets too hot during operation. | There is not enough ventilation space around the oven. | There are intake/exhaust outlets on the front and rear of the oven for ventilation. Check the installation guide and make sure that the microwave is far enough away from walls and cabinets for proper ventilation. |
| Objects are on top of the oven. | Remove all objects on the top of the oven. | |
| The door cannot be opened properly | Food residue is stuck between the door and oven interior. | Clean the oven and then open the door. |
| The oven does not heat. | The oven may not work, too much food is being cooked, or improper cookware is being used. | To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a cooking container with a flat bottom. |
| Heating is weak or slow | The oven may not work, too much food is being cooked, or improper cookware is being used. | To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a cooking container with a flat bottom. |
| The warm function does not work. | The oven may not work, too much food is being cooked, or improper cookware is being used. | To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a cooking container with a flat bottom. |
| The thaw function does not work. | The oven may not work, too much food is being cooked, or improper cookware is being used. | To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a cooking container with a flat bottom. |
| The interior light is dim or does not turn on. | The door has been left open for a long time. | The interior light may automatically turn off when the Eco function operates. Close and reopen the door or press the “Cancel” button. |
| The interior light is covered by foreign matter | Clean the inside of the oven and check again. | |
| A beeping sound occurs during cooking. | If the Auto Cook function is being used, this beeping sound means it's time to turn over the food during thawing | After turning over the food, press the Start button again to restart operation. |
| The oven is not level. | The oven is installed on an uneven surface. | Make sure the oven is installed on flat, stable surface. |
| There are sparks during cooking. | Metal containers are used during the oven/thawing functions. | Do not use metal containers. |
| When power is connected, the oven immediately starts to work. | The door is not properly closed. | Close the door and check again. |
| There is electricity coming from the oven. | The power or power socket is not properly grounded. | Make sure the power and power socket are properly grounded. |
| There is water dripping. | Water or steam may be generated by the cooking or defrosting process, depending on the food. This is not an oven malfunction. | Let the oven cool and then wipe with a dry dish towel. |
| Steam leaks from the door. | Water or steam may be generated by the cooking or defrosting process, depending on the food. This is not an oven malfunction | Let the oven cool and then wipe with a dry dish towel. |
| There is water left in the oven. | Water or steam may be generated by the cooking or defrosting process, depending on the food. This is not an oven malfunction. | Let the oven cool and then wipe with a dry dish towel. |
| The brightness inside the oven varies. | Changes in brightness reflect changes in power output. Power output changes depending on the functions in use. | Power output changes during cooking are not malfunctions. |
| Cooking is finished, but the cooling fan is still running. | To ventilate the oven, the cooling fan continues to run for about 5 minutes after cooking is complete. | This is not an oven malfunction. |
| Pressing the +30sec button operates the oven. | This happens when the oven was not operating. | The microwave oven is designed to start operating when you press the +30 sec button if it was not operating. |
| Turntable | ||
| While turning, the turntable comes out of place or stops turning. | There is no roller ring, or the roller ring is not properly in place. | Install the roller ring and then try again. |
| The turn table drags while turning | The roller ring is not properly in place, there is too much food, or the container is too large and touches the inside of the microwave. | Adjust the amount of food and do not use containers that are too large. |
| The turn table rattles while turning and is noisy. | Food residue is stuck to the bottom of the oven. | Remove any food residue stuck to the bottom of the oven. |
NOTE: If the above guidelines do not enable you to solve the problem, then contact your local SAMSUNG customer service center.
Please have the following information ready:
| Code | Description | Action |
|---|---|---|
| C-d0 | Control buttons are pressed over 10 seconds. | Clean the keys and check if there is water on the surface around the keys. If this occurs again, turn off the microwave oven for more than 30 seconds, and then try setting again. If this code appears again, call your local Samsung service center |
| C-10 | The GAS Sensor is open. | Unplug the power cord of the oven, and then contact a local Samsung service center. |
| The GAS Sensor is shorted. |
NOTE: If the suggested solution does not solve the problem, contact your local SAMSUNG Service Center.
Reference file: Samsung MS14K6000AG/AA 1.4 cu. ft. Countertop Microwave
Additionally, the document applies to other Samsung models: MS14K6000**, MS14K6000AG