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44
Customer Care Center, 1-800-898-1879, www.askona.com
Error Error indication on the display
unit
What to do?
E23 DOOR UNLOCK ERROR
Error while unlocking the door.
Door is closed, but it cannot be unlocked. Turn off the
washing machine, then turn it back on. If the error reoccurs,
call a service technician. See instructions for opening the
door – chapter on manual door opening.
E36 COMMUNICATION UI** AND
PMCU
Error in UI and PMCU
communication.
Turn off the appliance and turn it back on. If the error
reoccurs, call a service technician.
E37 PMCU/UI** software versions are
not compatible.
Please call a service technician.
UNBALANCE
Unevenly distributed laundry.
Manually distribute the laundry and run the spinning
program.
UNABLE TO LOCK DOOR Open and firmly close the door again to final position. If the
error reoccurs, call a service technician.
STERIL TUB ALERT
Warning – Self-cleaning program
Use the self-cleaning program (DRUM CLEANING); see
STEP 5.
Preparing to door unlocking.
(press INFO): Draining must be
performed. Wait for door unlocking.
Wait that process is finished. If after this process no error is
shown, new cycle can be run.
DRAIN SYSTEM ALERT Alert about reduced water flow in the pumping stage. Please
check user manuals.
** UI = (User Interface)
Unevenly distributed laundry or lumps of laundry in the washing machine drum may cause problems such as vibration and noisy operation. The washing
machine will sense this and activate the UKS* (*unbalance system).
Smaller loads (e.g. one towel, one sweater, one bathrobe etc.) or clothes made of materials with special geometrical properties are virtually impossible
to distribute evenly across the washing machine drum (slippers, large items etc.). This results in several attempts to redistribute the laundry, which in turn
leads to longer program duration. In extreme cases of unfavourable conditions, the program can be completed without the spinning cycle.
UKS* (*unbalance system) allows stable operation and extends the useful life of the appliance.
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