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- Owner's manual - (English, French, Spanish)
Installation
01 Release lever
02 Detergent drawer
03 Control panel
04 Door
05 Drum
06 Pump filter
07 Emergency drain tube
08 Filter cover
09 Worktop
10 Power plug
11 Drain hose
12 Levelling feet
Before you start
Initial settings
Run Calibration (recommended)
Calibration ensures accurate weight detection by the washer. Make sure the drum is empty before running Calibration.
1. Press Power to turn on the washer.
2. Press and hold Temp. and Delay End simultaneously for 3 seconds.
3. Press Start/Pause to start Calibration.
- The door is locked during the operation.
- The drum keeps rotating clockwise and anticlockwise for several minutes.
4. When complete, the washer turns off automatically.
Laundry guidelines
STEP 1: Sort
Sort the laundry according to these criteria:
• Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon.
• Color: Separate whites from colors.
• Size: Mixing different sized items together in the drum improves the washing performance.
• Sensitivity: Wash delicate items separately for pure, new woollen items, curtains, and silk items. Check the labels on the items.
NOTE: Make sure to check the care label on all clothing, and sort clothing accordingly before starting the wash.
STEP 2: Empty pockets
Empty all the pockets of your laundry items
• Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum.
Turn clothing with buttons and embroideries inside out
• If pants or jacket zippers are open while washing, the drum may be damaged. Zippers should be closed and fixed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash.
STEP 3: Use a laundry net
• Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items.
• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door. Place them inside a fine laundry net.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that could move the washer and result in injury.
STEP 4: Prewash (if necessary)
Select the Prewash option for the selected cycle if the laundry is heavily soiled. Do not use the Prewash option if you will be adding detergent manually to the drum.
STEP 5: Determine the load capacity
Do not overload the washer. Overloading may cause the washer to wash improperly.
NOTE: When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced. For bedding or bedding covers, the recommended maximum spin level is “Low or Medium Spin”, and the load capacity is 3.0 kg or less.
CAUTION: If the laundry is unbalanced and the “Ub” information code is displayed, redistribute the load. Unbalanced laundry may reduce the spinning performance.
STEP 6: Add the correct detergent type
The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and degree of soiling. Always use “low suds” HE laundry detergent which is designed for automatic washers.
NOTE:
• Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact a local water authority.
• Do not use detergent that tends to be hardened or solidified. This detergent may remain after the rinse cycle, blocking the drain outlet.
CAUTION: When washing wool using the WOOL, use only a neutral liquid detergent. If used with WOOL, powder detergent may remain on the laundry and discolor the laundry.
Use HE detergent only
Your washer is designed to use high efficiency (HE) detergents.
• For the best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized. (* Brand names are trademarks of their respective manufacturers.)
WARNING: Regular detergent is not recommended. Use HE detergents only.
Detergent drawer guidelines
The washer provides a four-compartment dispenser: the front-left compartment for the main wash, the rear-left for pre-wash, the front-right for fabric softeners, and the rearright for the liquid chlorine bleach.
1. Main-wash compartment: Apply mainwash detergent, water softener, soaking detergent, color–safe, non–chlorine bleach, and/or stain removers.
2. Softener compartment: Apply fabric softener. Do not exceed the max line (A).
3. Bleach compartment: Apply liquid chlorine bleach.
CAUTION:
• Do not open the detergent drawer while the washer is operating.
• Do not use the following types of detergent:
- Tablet or capsule types
- Ball or net types
• To prevent the compartment clogging, concentrated or highly-enriched agents (fabric softener or detergent) must be diluted with water before being applied.
• Before moving the washing machine, make sure to empty the detergent drawer that might contain detergent and/or fabric softener. The content in the drawer may spill out on the floor.
To add washing agents to the detergent drawer
1. Slide open the detergent drawer.
2. Apply laundry detergent to the mainwash compartment as instructed or recommended by the manufacturer. To use liquid detergent.
3. Apply fabric softener to the softener compartment. Do not exceed the max line (A).
4. Close the detergent drawer.
CAUTION:
• Do not apply powder detergent to the liquid detergent container.
• Concentrated fabric softener must be diluted with water before applied.
• Do not apply main-wash detergent to the softener compartment.
To add washing agents to the detergent drawer
To use liquid detergent
First insert the provided liquid container in the main-wash compartment. Then, apply liquid detergent to the container below the marked max line (A).
CAUTION: Do not exceed the max line that is marked inside the container.Remove the liquid container if using power detergent.
To use bleach compartment
First insert the provided drawer bleach in the bleach compartment.
Apply only liquid chlorine bleach to the drawer bleach. Do not exceed the max line (A).
CAUTION: Do not apply undiluted liquid chlorine bleach directly onto the load or into the drum. It is a powerful chemical and can cause fabric damage,
To use oxi-type boosters or color-safe bleach
Oxygen boosters or color-safe bleach can increase washing performance.Make sure to add the oxygen booster or color-safe bleach after putting the laundry into the drum.
NOTE: To use both powder detergent and powder oxygen booster or powder color-safe bleach, it is more effective to put them together into the drum before loading the laundry.
Operations
Feature panel
| 01 Cycle Selector | Turn the dial to select a cycle. |
|---|---|
| 02 Display | The display shows current cycle information and estimated time remaining, or an information code when a problem occurs. |
| 03 Temp. | Press to change the water temperature for the current cycle. • Extra Hot: Heavily soiled, colorfast items. Only available with NORMAL, HEAVY DUTY, and SANITIZE.) • Hot: Whites and heavily soiled, colorfast items. • Warm: Colorfast items. • Cool: Brightly colored, very lightly soiled items. The washer supplies additional hot water or uses the heater to warm up the water if it is below 60 °F (16 °C) • Cold: Uses only cold water without using the heater. No warm water is supplied. |
| 04 Spin | Press to change the spinning speed for the current cycle. • Extra High: Extends the spinning process to effectively remove moisture from the load. NOTE: Extra High uses a stronger spinning process to remove moisture, so it is not suitable for wrinkle-free or no-iron fabrics, or overloads. • High: Underwear, t-shirts, jeans and sturdy cottons. • Medium: Jeans, wrinkle-free or wash-and-wear items and synthetics. • Low: Delicate items that requires a lower spinning speed. • No Spin: The drum does not spin after the final drain process. • Rinse Hold (No lamp turns on): The final rinse process is suspended so that the laundry remains in the water. To unload the laundry, run a drain or spin process. NOTE: Spin Only: This cycle runs a spin cycle only. Press and hold Spin for 3 seconds. With the cycle time on the display, press Spin repeatedly until a desired spinning speed is selected. Then, press Start/Pause (Hold to Start) to start the cycle. This cycle is available only when no specific cycle is selected |
| 05 Soil | Press the button to select the soil level/washing time. • Extra Heavy: For extremely soiled loads. • Heavy : For heavily soiled loads. • Normal: For moderately soiled loads. This setting is best for most loads. • Light: For lightly soiled loads. • Extra Light: For barely soiled loads. |
| 06 Extra Rinse | Press this button to add an additional rinse at the end of the cycle to remove laundry additives more thoroughly. |
| 07 Delay End | Delay End lets you set the end time of the current cycle. Based on your settings, the start time of the cycle will be determined by the machine’s internal logic. For example, this setting is useful for programming your machine to finish a wash at the time you normally return home from work. • Press to choose a preset unit of hours. |
| 08 My cycle | • Choose your favorite cycle including temperature, spin, soil level, options, etc. |
| 09 Super Speed | Press this button if you need to shorten the washing time, applicable for Normal, Deep steam, Heavy Duty or Allergen course. The shortened time may differ depending on the Cycles/Load/ Option. |
| 10 Smart Control | Press to activate/deactivate the Smart Control function. When the Smart Control function is activated, you can control your washing machine using your mobile device. For more information. |
| 11 Power | Press to turn on/off the washer. |
| 12 Start/Pause (Hold to Start) | Press to start or stop operation. |
Simple steps to start
- Press Power to turn on the washer.
- Turn the Cycle Selector to select a cycle.
- Change the cycle settings (Temp., Spin, and Soil) as necessary.
- To add an option, press Options. Use the button again to choose a preferred item.
- The machine provides three easy to access buttons for My Cycle, Super Speed and Smart Control forfor easy access. To use an option item, press the corresponding button.
- Press Start/Pause (Hold to Start).
To change the cycle during operation
- Press Start/Pause (Hold to Start) to stop operation.
- Select a different cycle.
- Press Start/Pause (Hold to Start) again to start the new cycle.
Cycle overview
Standard cycles
Cycle | Description |
|---|---|
| NORMAL | • For most fabrics including cottons, linens, and normally soiled items. |
| DEEP STEAM | • For heavily soiled, colorfast items. This cycle uses steam and a high water temperature to effectively remove stains. |
| HEAVY DUTY | • For sturdy, colorfast fabrics and heavily soiled items. |
| WHITES | • For white items with or without bleach. |
| SANITIZE | • For heavily soiled, colorfast items. This cycle heats the water to 150 °F to eliminate bacteria. NOTE: If you press Start/Pause (Hold to Start) during the heating portion of Sanitize cycle, your washer door will remain locked for your safety. |
| ALLERGEN | • This cycle removes dust mites, pet dander, and other allergy causing substances from fabric. |
| TOWELS | • For bath towels, washcloths, and mats. |
| 15’ EXPRESS | For lightly soiled items in less than 4.4 pounds (2.0 kg) that you want to wash quickly. • Use less than 0.044 pounds (20 g) of detergent. Using more than 0.044 pounds (20 g) of detergent may leave detergent residue. • For liquid detergent, use a max of 20 ml of liquid detergent. |
| DELICATES | • For sheer fabrics, bras, lingerie (silk), and other handwashonly fabrics. • For best performance, use liquid detergent. |
| WOOL | For machine-washable wool. Loads should be under 8 pounds (3.63kg). For best results, we recommend a load of 4.4 pounds (2.0kg) or less. • The Wool cycle washes laundry by moving the wash drum horizontally to maintain the characteristics of the wool fibers and to prevent damage to the cloth. It then stops for a period of time to allow the laundry to soak in the water after which it re-starts. • We recommend you use a neutral detergent to prevent damage to the cloth and to improve the washing results |
| PERM PRESS | • For wash-and-wear, synthetic fabrics, and lightly to normally soiled items. |
| ACTIVE WEAR | • Use this cycle to wash exercise wear such as sports jerseys, training pants, shirts/tops and other performance clothing. This cycle provides effective soil removal with gentle action for special fabric care. |
| RINSE+SPIN | • Use for loads that need rinsing only or to add rinse-aided fabric softener to a load. |
| SELF CLEAN+ | • Cleans the drum by removing dirt and bacteria from the drum. • Perform once every 40 washes with no detergent or bleach added. • Make sure the drum is empty. • Do not add any drum cleaning agents. |
Options
Cycle | Description | |
|---|---|---|
 | Alarm off | • You can turn on or off the sound from the washing machine. When this function is set to Off, the alarm, the melody of cycle completion, and the power-off beep will not sound. However, the other sounds stay active. |
 | Extra Rinse | • Add an additional rinse at the end of the cycle to remove laundry additives more thoroughly. |
Delay End
You can set the washer to finish your wash automatically at a later time by choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.
- Select a cycle. Then, change the cycle settings if necessary.
- Press Delay End (or the +/- button) repeatedly until a desired end time is set.
- Press and hold Start/Pause (Hold to Start). The Delay End indicator blinks and the washing machine tumbles the drum to sense the weight of the load if load sensing is preset for the selected cycle. When complete, it displays your set time with the timer running.
- To cancel the Delay End, restart the washing machine by pressing Power.
Real-life case
You want to finish a two-hour cycle 3 hours from now. To do this, you add the Delay End option to the current cycle with a 3-hour setting, and then press Start/Pause (Hold to Start) at 2:00 p.m. The washer starts operating at 3:00 p.m. and ends at 5:00 p.m. Provided below is the time line for this example.
Load sensor 
The load sensor icon lights up when you select a cycle that supports load sensing. Some cycles may not support loading sensing. Once you start the cycle, the icon blinks or stays solid during the load sensing process, and turns off when the process is complete.
Special features
Child Lock 
To prevent accidents by children, Child Lock locks all buttons except for Power.
To activate Child Lock
• On the manual dispenser models, press and hold - and + (of the Delay End option) simultaneously for 3 seconds. Then, press and hold Start/Pause (Hold to Start) to activate. The door locks and the Child Lock indicator turns on.
To deactivate Child Lock temporarily
On the manual dispenser models, press and hold - and + (of the Delay End option) simultaneously for 3 seconds.
NOTE:
• If you open the door 1 minute or more after deactivating Child Lock, an alarm sounds for up to 2 minutes.
• If you close the door within 2 minutes, the door locks and Child Lock is reactivated. If you do not close the door or the door is not properly closed, the alarm keeps sounding for 2 minutes.
• To add laundry after activating Child Lock, first deactivate Child Lock or restart the washing machine.
To cancel the Child Lock
• On the manual dispenser models, press and hold - and + (of the Delay End option) simultaneously for 3 seconds to deactivate, and then press and hold the buttons again for 3 seconds to cancel Child Lock. The door unlocks and the Child Lock indicator turns off.
Sound On/Off 
You can turn on or off the sound from the washing machine. When this function is set to Off, the alarm, the melody of cycle completion, and the power-off beep will not sound. However, the other sounds stay active.
• To mute the sound, press and hold Options for 3 seconds.
• To unmute the sound, press and hold again for 3 seconds.
• Your setting will be kept even after restarting the machine.
My Cycle
Create your own washing cycle with preferred settings and use the with the push of the push of a single button. To create your own cycle
- Turn the Cycle Selector to select a cycle.
- Change the cycle settings (Temp., Spin, and Soil Level) as necessary.
- To add an option, press the corresponding buttons.
- Press and hold My Cycle for 3 seconds to save your settings. Applicable indicators blink for 3 seconds.
Once you save the cycle, you can use it by pressing My Cycle.
Using Steam Wash
If you select Deep Steam course, the steam acts at the most effective times for the detected amount of laundry, maximizing the effect of the steam, increasing the wash temperature, enhancing the Soak effect, and improving wash performance.
- Load the washer.
- Press the Power button.
- Turn the Cycle Selector and select a Deep Steam Course.
- Add detergent to the dispenser tray and add fabric softener up to the marked line.
- Press the Start/Pause (Hold to Start) button. The washer automatically selects the optimal wash conditions by sensing the weight of the laundry.
ATC (Auto Temperature Control)
ATC enables the washer to control water temperatures in each washing cycle using the washer’s internal thermistor. It is designed to maintain certain washing temperatures for best results.
NOTE:
• If you select cycle, this cycle is the regulation cycle. Since new washer must reduce the amount of energy usage as a first priority, customers will notice more cold water entering the washers, but this is normal and not a prblem.
• In these cycles, the Hot temperature is similar to bath-water temperatures, and the Warm temperature to comfortable swimming pool temperatures.
• To wash clothes at a specific temperature, you must choose a different cycle first.
SmartThings
Wi-Fi connection
On your smartphone, go to the Settings and turn on the wireless connection and select an AP (Access Point).
NOTE:
• This device is designed for household use only (Class B), and can be used in all residential areas.
• This device may cause wireless interference, and neither the manufacturer or the installer of this device can provide a safety measure of any kind.
• Recommended encryption methods are WPA/TKIP and WPA2/AES. Newly developed Wi-Fi protocols or unapproved Wi-Fi protocols are not supported.
• The reception sensitivity of a wireless network may be affected by surrounding wireless environments.
• If your Internet provider has registered the MAC address of your PC or the modem module for permanent use, your Samsung washing machine fails to connect to the Internet. If this is the case, contact your Internet provider.
• The Internet firewall may interrupt your Internet connection. If this happens, contact your Internet provider.
• If Internet failure continues after following the measurement of your Internet provider, contact a local Samsung retailer or service centre.
• For installing wired and wireless routers, refer to the user manual of the router you use.
• Samsung washing machine supports the Wi-Fi 2.4 GHz protocols.
• Samsung washing machine supports the IEEE802.11 b/g/n (2.4 GHz), Soft-AP protocols. (IEEE802.11n is recommended)
• An unapproved wired/wireless router may fail to connect to Samsung washing machine.
Download
On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), find the SmartThings app with a search term of “SmartThings”. Download and install the app on your device.
NOTE:
• The SmartThings app is available on third-party devices with Android OS 6.0 (Marshmallow) or higher, Samsung devices with Android OS 5.0 (Lollipop) or higher, and iOS devices with iOS 10.0 or higher. (For iPhones, it must be iPhone 6 or higher). The app is optimised for Samsung smartphones (Galaxy S and Note series).
• Some functions of the app may operate differently on third-party devices.
• The app is subject to change without notice for improved performance.
Log in
You must first log into SmartThings with your Samsung account. To create a new Samsung account, follow the instructions on the app. You don’t need a separate app to create your account.
To register your device to SmartThings
1. Make sure your smartphone is connected to a wireless network. If not, go to the Settings and turn on the wireless connection and select an AP (Access Point).
2. Select to run SmartThings on your smartphone.
3. When a message of “A new device is found.”, select Add.
4. If no message appears, select + and select your washing machine in a list of devices available. If your washing machine is not listed, select Device Type > Specific Device Model, and then add your washing machine manually.
5. Register your washing machine to the SmartThings app as follows.
a. Log into SmartThings with your Samsung account.
b. Turn a Wi-Fi connection on.
c. Add your washing machine to SmartThings. Make sure your washing machine is connected to SmartThings.
d. When registration is complete, your washing machine appears on your smartphone.
Washing Machine app
Integrated control: You can monitor and control your washing machine both at home and on the go.
• Select the Washing Machine icon on SmartThings. The Washing Machine page appears.
• Check the operation status or notifications related to your washing machine, and change options or settings if necessary.
SmartThings
Category | Checkpoint | Description |
|---|---|---|
| Monitoring | Washing status | You can check the current cycle and its options, and the remaining cycle time. |
| Smart Control | The Smart Control status is shown for the washing machine. | |
| Self Check | Use this to check if the washing machine operates normally. | |
| Energy monitoring | Use this to monitor the energy consumption status. | |
| Control | Start/Pause (Hold to Start)/ Cancel | Select a cycle and necessary options, and then select Start/Pause/Cancel to start an operation, to stop temporarily, or to cancel the current operation. |
| My Favorite | Add frequently used cycles and options to My Favorite for later use. | |
| Notification | Cycle completed | Notifies you the current cycle is complete. |
| alarm (applicable models only) | Notifies you of the addition of a new load. | |
| Remaining laundry (applicable models only) | Notifies you of any laundry left after a cycle is complete. | |
| Q-Rator | Laundry Recipe* | You can select the fabric type, color, and the soil level to get recommended options and wash cycles that you can start right away. |
| Laundry Planner* | You can set the desired time for a wash cycle to finish. After you set the desired time, you will get a recommended cycle that will end within the time you set, and you can start or reserve the recommended cycle. | |
| HomeCare Wizard * | Provides a regular report with an analysis of the machine operation state in a userset frequency (every week/month). You can use this regular report to check your usage pattern, maintenance requirements, and energy consumption ** for the set period of time. | |
* Requires ‘SmartThings’, available on Android and iOS. Registration required. ** Indicative results only. | ||
Maintenance
Keep the washer clean to prevent its performance from deteriorating and to preserve its life cycle.
SELF CLEAN+ 
Perform this cycle regularly to clean the drum and to remove bacteria from it.
- Make sure the drum is empty.
- Press Power to turn on the washer.
- Press SELF CLEAN .
- Press Start/Pause (Hold to Start).
NOTE: The water temperature for SELF CLEAN+ is set to EXTRA HOT, which cannot be changed.
CAUTION: Do not use any cleaning agents. Do not add detergent or bleach. Chemical residue in the drum degrades the cleaning performance.
SELF CLEAN+ reminder
• The SELF CLEAN+ reminder appears on the main screen once every 40 washes. It is advisable to perform the SELF CLEAN+ regularly.
• If you do not run the cycle within 1 hour when the SELF CLEAN+ reminder appears, the reminder turns off automatically.
• When you first see this reminder, you can ignore the reminder for 6 consecutive washes. From the 7th wash, the reminder no longer appears. However, it appears again on the second 40th wash.
Smart Care 
To enable this function, you must first download the Samsung Smart Washer app at the Play Store or the Apple Store, and install it on a mobile device featuring a camera operation.
The Smart Care function has been optimized for Galaxy & iPhone series (applicable models only).
- When the washing machine detects an issue to check, an information code appears on the display. To enter Smart Care mode, press and hold Soil and Spin simultaneously for 3 seconds.
- The washing machine starts the self-diagnosis procedure and display an information code if a problem is detected.
- Run the Samsung Smart Washer app on your mobile device, and tap Smart Care.
- Put the mobile device close to the washing machine’s display so that the mobile device and the washing machine face each other. Then, the information code will be recognized automatically by the app.
- When the information code is recognized correctly, the app provides detailed information about the problem with applicable counteractions.
NOTE:
• The function name, Smart Care, may differ depending on the language.
• If there is strong reflected light on the washing machine display, the app may fail to recognize the information code.
• If the app fails to recognize the Smart Care code consecutively, enter the information code manually onto the app screen.
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
1. Power off the washer, and then unplug it from the electrical outlet.
2. Gently press the top area of the filte cover to open.
3. Put an empty, spacious container around the cover, and stretch the emergency drain tube to the container while holding the tube cap (A).
4. Open the tube cap and let water in the Emergency drain tube (B) flow into the container.
5. When done, close the tube cap, and reassemble the tube. Then, close the filter cover.
NOTE: Use a spacious container because the water in the drum may be more than expected.
Cleaning
Surface of the washer
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washer.
Mesh filter
Clean the mesh filter of the water hose once or twice a year.
1. Turn off the washer, and then unplug the power cord.
2. Close the faucet.
3. Loosen and disconnect the water hose from the back of the washer. Cover the hose with a cloth to prevent water from gushing out.
4. Use pliers to pull out the mesh filter from the inlet valve.
5. Submerge the mesh filter deeply in water so that the threaded connector is also submerged.
6. Dry the mesh filter completely in a shaded area.
7. Reinsert the mesh filter into the inlet valve, and reconnect the water hose to the inlet valve.
8. Open the faucet.
NOTE: If the mesh filter is clogged, the “4C” information code appears on the the washer’s display screen.
Pump filter
It is advisable to clean the pump filter 5 or 6 times a year to prevent it from clogging. A clogged pump filter may reduce the bubble effect.
1. Turn off the washer, and then unplug the power cord.
2. Drain the remaining water inside the drum. See the “Emergency drain” section.
3. Gently press the top area of the filte cover to open.
4. Turn the pump filter knob (A) to the left, and drain off the remaining water.
5. Clean the pump filter using a soft brush. Make sure the drain pump propeller inside the filter is unclogged.
6. Reinsert the pump filter, and then turn the filter knob to the right.
7. Close the filter cover.
NOTE:
• Some pump filters feature a safety knob that is designed to prevent accidents by children. To open the safety knob of the pump filter, push in and turn it counterclockwise. The spring mechanism of the safety knob helps open the filter.
• To close the safety knob of the pump filter, turn it clockwise. The spring makes a rattling sound, which is normal.
NOTE: If the pump filter is clogged, the “5C” information code appears on the washer’s display screen.
CAUTION:
• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.
• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak.
Detergent drawer
1. While holding down the release lever (A) inside the drawer, slide open the drawer, and then remove the drawer from the washer.
2. Remove the Liquid detergent container from the drawer.
3. Clean the drawer components in flowing water using a soft brush.
NOTE: Other parts of the drawer can also be removed. They can fall out if you hold the drawer upside down.
4. Clean the drawer recess using a soft brush.
5. Reinsert the liquid detergent container into the Detergent Drawer.
6. Slide the drawer into the drawer recess, and then push it inward until it is fully closed.
NOTE: To remove remaining detergent, perform a RINSE+SPIN cycle with the drum empty.
Door diaphragm
1. Open the door and empty the drum.
2. Turn over the diaphragm (A).
3. Combine 3/4 cups of liquid chlorine bleach and 1 gallon of warm tap water.
4. Wearing rubber gloves, use a soft, clean cloth dipped in the water and chlorine solution to clean the diaphragm.
5. Let stand 5 minutes, and then wipe up and dry well.
6. Put the diaphragm back to position.
CAUTION: Use bleach carefully and be sure to follow the bleach manufacturer’s use and care instructions.
Recovery from freezing
The washer may freeze when the temperature in its location drops below 0 °C.
1. Turn off the washer, and then unplug the power cord.
2. Pour warm water over the faucet to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the faucet.
NOTE: If the washer still doesn’t operate normally, repeat the steps above until it operates normally.
Care against an extended time of disuse
Avoid leaving the washer unused for an extended time. If you intend to leave the washer unused for a long period of time, follow the directions below:
1. Press the Power button, and then turn the Cycle Selector to RINSE+SPIN.
2. Empty the drum, close the door, and then press Start/Pause (Hold to Start).
3. When the cycle is complete, close the faucets and disconnect the water hoses.
4. Turn off the washer, and then unplug the power cord.
5. Open the door to let air circulate through the drum.
Cleaning the exterior
1. Turn off the water faucets after finishing the day’s washing. This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the door open to allow the inside of your washer to dry out.
2. Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur. Clean the following as recommended below:
- Control Panel – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray.
- cleaners directly on the panel.
- Cabinet – Clean with soap and water.
Cleaning the interior
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.
CAUTION: Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry.
NOTE: Hard water deposits may be removed, if needed. Use a cleaner labeled “Washer safe”.
Troubleshooting
Problem | Action |
|---|---|
| Does not start. | • Make sure the washer is plugged in. • Make sure the door is properly closed. • Make sure the faucets are open. • Make sure to press or tap Start/Pause (Hold to Start) to start the washer. • Make sure Child Lock is not activated. • Before the washer starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain. • Check the fuse or reset the circuit breaker. |
| Water supply is insufficient, or no water is supplied. | • Fully open the faucet. • Make sure the door is properly closed. • Make sure the water supply hose is not frozen. • Make sure the water supply hose is not kinked or clogged. • Make sure there is sufficient water pressure. |
| After a cycle, detergent remains in the detergent drawer. | • Make sure the washer is running with sufficient water pressure. • If you are using powdered detergent, do not use more than recommended. • If you are using liquid detergent, do not over fill the liquid detergent compartment. • Remove the liquid detergent and softener containers, and then clean the detergent drawer |
| Excessive vibrations or makes noise. | • Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the levelling feet to adjust the height of the washer. • Make sure the shipping bolts are removed. • Make sure the washer is not contacting any other object. • Make sure the laundry load is balanced. • The motor can cause noise during normal operation. • Overalls or metal-decorated clothes can cause noise while being washed. This is normal. • Metal objects such as coins can cause noise. After washing, remove these objects from the drum or filter case. |
| Does not drain and/ or spin. | • Make sure the drain hose is neither kinked nor obsructed all the way to the drain system. If you there is a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and press or tap Start/Pause (Hold to Start). For your safety, the washer will not tumble or spin unless the door is closed. • Make sure the drain hose is not frozen or clogged. • Make sure the drain hose is connected to a drain system that is not clogged. • If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally. |
| The door does not open. | • Press or tap Start/Pause (Hold to Start) to stop the washer. • It may take a few moments for the door lock mechanism to disengage. • The door will not open until 3 minutes after the washer has stopped or the power has been turned off. • Make sure all the water in the drum is drained. • The door may not open if water remains in the drum. Drain the drum and open the door manually. • Make sure the door lock light is off. The door lock light turns off after the washer has drained. |
| Excessive suds. | • Make sure you use the recommended types of detergent. • Use high efficiency (HE) detergent to prevent oversudsing. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. • Non-HE detergent is not recommended. |
| Cannot add additional detergent | • Make sure the remaining amount of detergent and fabric softener is not over the limit. |
| The washer stops. | • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door and press the Start/Pause (Hold to Start) button to start the washer. For your safety, the washer will not tumble or spin unless the door is closed. • Before the washer starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain. • There may be a pause or soak period in the cycle. Wait and the washer may start. • Make sure the mesh filter of the water supply hose at the faucets is not clogged. Periodically clean the mesh filter. • If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally. |
| The washer fills with the wrong water temperature. | • Fully open both taps. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct taps. Flush the water lines. • Make sure your water heater is set to supply hot water with a minimum temperature of 120 °F (49 °C) at the tap. Also, check the water heater capacity and recovery rate. • Disconnect the hoses and clean the mesh filter. The mesh filter may be clogged. • While the washer fills, the water temperature may change as the automatic temperature control feature checks the incoming water temperature. This is normal. • While the washer fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washer determines the water temperature. |
| The load is wet at the end of a cycle. | • Use the High or Extra High spin speed. • Use high efficiency (HE) detergent to reduce oversudsing. • The load is too small. Small loads (one or two items) may become unbalanced and not spin completely. • Make sure the drain hose is not kinked or clogged. |
| Leaks water. | • Make sure the door is properly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drain system. • Avoid overloading. • Use high efficiency (HE) detergent to prevent oversudsing. |
| Has odours. | • Excessive suds collect in recesses and can cause foul odours. • Run cleansing cycles to sanitize periodically. • Clean the door seal (diaphragm). • Dry the washer interior after a cycle has finished. |
| No bubbles are seen (Bubbleshot models only). | • Overloading may screen bubbles. • Severely contaminated laundry may not generate bubbles. |
If a problem persists, contact a local Samsung service center.
Information codes
Code | Action |
|---|---|
1C | Check the water level sensor.• Power off and then power the washer on after 2-3 minutes, and then try again. • Depending on the model, the drain system drains water automatically. The POWER and Start/Pause (Hold to Start) buttons may be disabled during this process. |
DC | The door is open.• Close the door, and then press Start/Pause (Hold to Start) to resume operation. |
DC1 | Check the door switch.• Power off and then power the washer on after 2-3 minutes, and then try again. |
LC | Check for water leaks.• Power the washer off, and then check the drain system for any leaks. Once the leak issue is resolved, power the washer on after 2-3 minutes. • Depending on the model, the drain system drains water automatically. The POWER and Start/Pause (Hold to Start) buttons may be disabled during this process. |
4C | Check the water supply line.• Check the connection to the water line (including water taps). • Power off and then power the washer on after 2-3 minutes, and then try again. • Depending on the model, the drain system drains water automatically. The POWER and Start/Pause (Hold to Start) buttons may be disabled during this process. |
4C2 | Laundry needs protection because the water being supplied is too hot. • Make sure the cold and hot water taps are properly connected. • Power off and then power the washer on after 2-3 minutes, and then try again. |
5C | Check the drain system.• Make sure the drain filter is not clogged. • If the drain filter is clogged, clean the filter filter, and then restart the washer. |
HC | Check the washing heater.• Power off the washer, and then contact a Samsung customer service center. |
| UB | Check the spinning process.• The load may not be balanced inside the drum. Check the drum and make sure the load is balanced. • Press START/PAUSE to resume operation, or power off and then power the washer on after 2-3 minutes, and then try again. |
| 8C, 8C1, 8C2 | Check the MEMS sensor.• Power off and then power the washer on after 2-3 minutes, and then try again. |
| OC | Water may overflow.• Close the water tap, and then call for service. |
| 3C | Check the motor.• Power off and then power the washer on after 2-3 minutes, and then try again. |
| AC6 | Check the PBA communication status.• Power off and then power the washer on after 2-3 minutes, and then try again. |
| 9C1/9C2 | The electronic control needs to be checked.• Check if power is supplied properly. • If the information code remains, contact a Samsung service center. |
| SF | System failed.• Power off the washer, and then contact a Samsung service center |
If any information code keeps appearing on the screen, contact a local Samsung service center.
Specifications
Fabric care chart
The following symbols provide garment care direction. The clothing care labels include symbols for drying, bleaching, drying and ironing, or dry cleaning when necessary. The use of symbols ensures consistency among garment manufacturers of domestic and imported items. Follow care label directions to optimize garment life and reduce laundering problems
Wash cycle
Water temperature
NOTE: This represents appropriate wash water temperatures for various items. The temperature range for Hot below 135 °F (57 °C), Warm below 90 °F (32 °C) and Cold below 70 °F (20 °C). (Wash water temperature must be a minimum of 16 °C for detergent activation and eff ective cleaning.)
Bleach
Normal
Special instructions
Heat setting
Iron dry or steam temperatures
Warning symbols for laundering
Dry-clean
Protecting the environment
• This appliance is manufactured from recyclable materials. If you decide to dispose of it, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove the lid so that animals and small children cannot get trapped inside the appliance.
• Do not exceed the detergent quantities recommended in the detergent manufacturers’ instructions.
• Use stain removal products and bleaches before the wash cycle only when necessary.
• Save water and electricity by only washing full loads (the exact amount depends upon the program used).
Declaration of conformity
This appliance complies with UL2157.
Specification sheet
Cycle chart
Use this chart to set the best cycle and options for you laundry.
NOTE:
WW22N6850Q*
See other models: WW22K6800AW/A2 WF45M5500AZ/A5 WA45N3050AW/A4 WA50M7450AW/A4 WF42H5200AP/A2
