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4/3/2020 What to try if your Surface touchscreen doesn't work
https://support.microsoft.com/en-us/help/4023476/surface-what-to-try-if-touchscreen-doesnt-work 5/8
6. Use touch to open an application like Edge or another web browser, and try
to scroll, pinch to zoom, swipein from the right, and long-pressto test touch
functionality.
Still having the issue? Go on to Solution 4.
Solution 4:Reset touch calibration to the default settings
1. In the search box on the taskbar, enter calibrate, and then selectCalibrate
the screen for pen or touch input from the list of results. (With a mouse,
select Start , thenselectCalibrate the screen for pen or touch input.)
2. Press Tab until you select Reset, and then press Enter. (If you're using a
mouse, select Reset.)If Reset is unavailable (appears dimmed), your Surface
touch calibration is at the factory settings. Go on to Solution 5.
3. Press Tab until you select Yes, press Enter, andfollow the onscreen
instructions to recalibrate your Surface.(If you're using a mouse, selectYes,
and then follow the onscreen instructions to recalibrate your Surface.)
4. Restart your Surfaceand test the touchscreen to check whether it responds
appropriately.
To check whetherthis solutionresolved the issue, use touch to open an application
like Edge or another web browser, and try to scroll, pinch to zoom, swipein from
the right, and long-pressto test touch functionality.
Still having the issue? Go on to Solution 5.
Warning!
Do not manually recalibrate your touch settings. Surface devices come from the factory
already calibrated and optimized for pen and touch input to ensure the best possible
operation. If someone recalibratedyour Surface manually or its default calibration
changed for any reason, this might cause your device issue.
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