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Faults and what to do about them. en
55
Faults and what to do about them.
Faults Cause/Remedy
Water is leaking from the
machine.
■ Attach the drain hose correctly or replace it.
■ Tighten the screw fitting on the supply hose.
The machine is not filling
with water.
Detergent is not being
dispensed.
■ Have you pressed the Übutton?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter. ~ Page 52
■ Is the supply hose kinked or trapped?
The door cannot be
opened.
■ The safety function is activated. Stop the programme? ~ Page 41
■ Is the w childproof lock activated? Deactivate it.
■ Is $ selected (Rinse Stop = no final spin)? ~ Page 41
■ Can the door only be opened by the emergency release? ~ Page 53
The programme will not
start.
■ Have you pressed the Ü button or selected Finish in time?
■ Is the door closed?
■ Is the w childproof lock activated? Deactivate it. ~ Page 40
The drum briefly jerks or
judders after the
programme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder
briefly when the wash programme starts.
The water is not draining. ■ Is $ selected (Rinse Stop = no final spin)? ~ Page 41
■ Clean the drain pump. ~ Page 51
■ Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry is wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is the selected speed too low?
The spin cycle runs
several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is adjusting an
imbalance by repeatedly distributing the laundry.
■ Not a fault – the foam detection system is active – a rinse cycle has been
switched on.
The length of the
programme changes
during the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown in the display
panel.
Residual water in the
care-product
compartment i .
■ Not a fault – the effect of the care product is not affected.
■ Clean the insert if necessary.
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