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49-1000211 Rev. 0 33
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What to Do
Ice cubes have odor/taste Ice storage bin needs cleaning. Empty and wash bin. Discard old cubes.
Food transmitting odor/taste to ice cubes. Wrap foods well.
Interior of refrigerator needs cleaning. See Care and Cleaning section.
Small or hollow cubes Water filter clogged. Replace filter cartridge with new cartridge or
with plug.
Slow ice cube freezing Door left open. Check to see if package is holding door
open.
Temperature control not set cold enough. See Controls section
)UHTXHQWµEX]]LQJVRXQG´ Icemaker power switch is in the I (on)
position, but the water supply to the
refrigerator has not been connected.
Set the power switch to the 0 (off) position.
Keeping it in the I (on) position will damage
the water valve.
Orange glow in the freezer Defrost heater is on. This is normal.
Water has poor taste/odor Water dispenser has not been used for a
long time.
Dispense water until all water in system is
replenished.
Water in first glass is warm Normal when refrigerator is first installed. Wait 24 hours for the refrigerator to
completely cool down.
Water dispenser has not been used for a
long time.
Dispense water until all water in system is
replenished.
Water system has been drained. Allow several hours for replenished supply to
chill.
Water dispenser does not work Water supply line turned off or not
connected.
See Installing the water line section
Water filter clogged. Replace filter cartridge or remove filter and
install plug.
Air may be trapped in the water system. Press the dispenser arm for at least two
minutes.
Dispenser is LOCKED. Press and hold the LOCK pad for 3 seconds.
Water spurting from dispenser Newly-installed filter cartridge. Run water from the dispenser for 3 minutes
(about one and a half gallons).
Water is not dispensed but
icemaker is working
Water in reservoir is frozen. Call for service.
Refrigerator control setting is too cold. Set to a warmer setting.
No water or ice cube production Supply line or shutoff valve is clogged. Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and
install plug.
Refrigerator has odor Foods transmitting odor to refrigerator. Foods with strong odors should be tightly
wrapped. Keep an open box of baking
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months.
Interior needs cleaning. See Care and Cleaning section
Moisture forms on outside of
refrigerator
Not unusual during periods of high humidity. Wipe surface dry.
Moisture collects inside (in humid
weather, air carries moisture
into refrigerator when doors are
opened)
Too frequent or too long door openings. This is normal.
Due to the higher humidity in the
refrigerator, you may on occasion
experience fog or small amounts of
moisture in the refrigerator compartment.
This is normal and may come and go as
different food loads and environmental
conditions change. Wipe dry with a paper
towel if desired.
Interior light does not work No power at outlet. Replace fuse or reset the breaker.
LED lights are out Call Service - see Replacing the Lights
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