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32 49-1000211 Rev. 0
Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What to Do
Refrigerator does not operate Refrigeratorin defrost cycle. Wait about 30 minutes for defrost cycle to end.
Either or both controls set to OFF. Set the controls to a lower temperature setting.
Refrigeratoris unplugged. Push the plug completely into the outlet.
The fuse is blown/circuit breaker is
tripped.
Replace fuse or reset the breaker.
Refrigerator is in showroom mode. Unplug the refrigerator and plug it back in.
Vibration or rattling (slight vibration is
normal)
Leveling legs need adjusting. See Level the refrigerator.
Motor operates for long periods
or cycles on and off frequently.
(Modern refrigerators with more
storage space and a larger freezer
require more operating time. They
start and stop often to maintain even
temperatures.)
Normal when refrigerator is first plugged
in.
Wait 24 hours for the refrigerator to completely
cool down.
Often occurs when large amounts of
food are placed in refrigerator.
This is normal.
Door left open. Check to see if package is holding door open.
Hot weather or frequent door openings. This is normal.
Temperature controls set at the coldest
setting.
See Controls section
Refrigerator or freezer compartment
too warm
Temperature control not set cold
enough.
See Controls section
Warm weather or frequent door
openings.
Set the temperature control one step colder.
See Controls section
Door left open. Check to see if package is holding door open.
Frost or ice crystals on frozen food
(frost within package is normal)
Door left open. Check to see if package is holding door open.
Too frequent or too long door openings. This is normal.
Divider between refrigerator and
freezer compartments feels warm
Automatic energy saver system
circulates warm liquid around front edge
of freezer compartment.
This helps prevent condensation on the
outside.
Automatic icemaker does not work Icemaker power switch is in the OFF
position.
Set the power switch to the ON position.
Water supply turned off or not
connected.
See Installing the Water Line section
Freezer compartment too warm. Wait 24 hours for the refrigerator to completely
cool down.
Piled up cubes in the storage bin cause
the icemaker to shut off.
Level cubes by hand.
Ice cubes stuck in icemaker. Turn off the icemaker, remove cubes, and turn
the icemaker back on.
Freezer cooling, fresh food not
cooling
Normal, when refrigerator first plugged
in or after extended power outage
Wait 24 hours for temperature in both
compartments to reach selected temperatures.
Ice dispenser opens after closing
freezer drawer
Normal The ice dispenser door may open after closing
freezer door to allow access.
TROUBLESHOOTING TIPS
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