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TROUBLESHOOTING
45
|
ENG
SYMPTOM SOLUTION
Speaker doesn’t
connect to a
mobile device
On your mobile device, turn the Bluetooth feature o and
then on again. Remove the speaker from the Bluetooth menu.
Connect again.
Connect a dierent mobile device (see page 27).
Make sure you’re using a compatible Bluetooth mobile device.
Remove the speaker from your mobile device Bluetooth list.
Connect again (see page 28).
Clear the speaker device list (see page 29).
Speaker doesn’t stream
audio using AirPlay
Make sure your speaker is powered on and in range
(see page 32).
Update your Apple device and speaker.
Make sure your Apple device and your speaker are connected to
the same Wi-Fi network.
Make sure the speaker is up-to-date (see page 41).
If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit:
https://www.apple.com/airplay
Speaker isn’t visible
to add to a nother
Bose account
Make sure sharing is enabled on the speaker using the
Bose Music app.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
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