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219
*
[HS06415(ALL)04/95]
Please have the following information available
when contacting the Customer Assistance Centre:
*
[HS06420(ALL)04/95]
❑
your telephone number (both business and
home)
*
[HS06425(ALL)04/95]
❑
your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license.
*
[HS06430(ALL)03/95]
❑
the year and make of your vehicle
*
[HS06435(ALL)03/95]
❑
the date purchased
*
[HS06440(ALL)04/95]
❑
the name of the dealer and the city where the
dealership is located
*
[HS06445(ALL)04/95]
❑
the current mileage on your vehicle.
%
*
[HS06450(ALL)09/95]
Mediation/Arbitration Program
(Canada Only)
*
[HS06455(ALL)10/95]
In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
*
[HS06460(ALL)10/95]
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
*
[HS06465(ALL)09/95]
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial Arbitrators review
the positions of the parties, make decisions and,
File:14ichsf.ex
Update:Tue Mar 4 08:58:16 1997
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