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216
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[HS03400(ALL)04/96]
How does the Board Work?
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[HS03500(ALL)04/96]
The Board consists of:
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[HS03550(ALL)04/96]
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three consumer representatives
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[HS03575(ALL)04/96]
❑
a Ford or Lincoln/Mercury dealer
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[HS03600(ALL)04/96]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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[HS03700(ALL)04/96]
What the Board needs
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[HS03750(ALL)04/96]
To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
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[HS03775(ALL)04/96]
Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgment indicating:
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[HS03800(ALL)04/96]
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the file number assigned to your application
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[HS03850(ALL)04/96]
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the toll-free phone number of the DSB’s
independent administrator
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[HS03900(ALL)04/96]
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
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[HS04000(ALL)04/96]
To review your case properly, the Board needs
the following information:
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[HS04100(ALL)04/96]
❑
legible copies of all documents and
maintenance or repair orders relevant to the
case
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[HS04200(ALL)04/96]
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the year, make, model and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
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[HS04300(ALL)04/96]
❑
the date of repair(s) and mileage at the time
of occurrence(s)
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[HS04400(ALL)04/96]
❑
the current mileage
File:14ichsf.ex
Update:Tue Mar 4 08:58:16 1997
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