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217
*
[HS04500(ALL)04/96]
❑
the name of the dealer who sold or serviced
the vehicle
*
[HS04600(ALL)04/96]
❑
a brief description of your unresolved concern
*
[HS04700(ALL)04/96]
❑
a brief summary of the action taken with the
dealer and Ford Motor Company
*
[HS04800(ALL)04/96]
❑
the names (if known) of all the people you
contacted at the dealership
*
[HS04900(ALL)04/96]
❑
a description of the action you expect to
resolve your concern
*
[HS05000(ALL)04/96]
Should your case NOT qualify for review, a
letter of explanation will be mailed to you.
*
[HS05100(ALL)04/96]
Oral presentations
*
[HS05200(ALL)04/96]
If the involved vehicle is within 36 months and
36,000 miles of the warranty start date, you have
the right to make an oral presentation before the
Board. Indicate your choice to do so on the
application. Oral presentations may also be
requested by the Board.
*
[HS05300(ALL)04/96]
Making a decision
*
[HS05400(ALL)04/96]
Board members will review all available
information related to the complaint, including
oral presentations, if necessary. They then arrive
at a fair and impartial decision, decided by a
simple majority vote.
*
[HS05500(ALL)04/96]
Because the Board usually meets only once a
month, some cases may take longer than 30 days
to be reviewed. The Board makes every effort to
resolve each case within 40 days of receiving the
consumer application form.
File:14ichsf.ex
Update:Tue Mar 4 08:58:16 1997
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