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2020
Troubleshooting
Problem Possible Cause Solution
LCD display is dim. Scale is on standby. Place an item on the scale for
measurement, or turn off the scale by
pressing & holding
for 3 seconds.
Batteries are running low. Replace the batteries.
LCD display shows “Lo”. Batteries are running low. Replace the batteries.
Scale does not turn on. Batteries are out of power. Replace the batteries.
Batteries are not properly installed. Insert batteries under the correct polarity
as marked on battery compartment.
Scale cannot connect to
VeSync app.
Your mobile device is too far away from
the scale.
Make sure your mobile device is within 30 ft
(10 m) of the scale.
The scale is connected to another mobile
device.
A Bluetooth device can only exchange
data with 1 other Bluetooth device at a
time. Make sure the scale is not currently
connected to any other phone or app.
Display shows “Err”. Weight exceeds 5.2kg. Promptly remove item from scale to protect
its weight sensors. Use a different scale
with a higher weight range.
If you still need help, please contact “Customer Support” (page 22).
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