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TROUBLESHOOTING
121
Video
Problem Resolution
An image displays in black and white or
the color quality is poor.
• Adjust the color setting in the menu option.
• Keep a sufficient distance between this product and other electronic products.
• Scroll to other channels. There may a problem with the broadcast.
Horizontal or vertical bars appears or
images blur
• Check if there are local interferences such as an electrical appliance or power tool.
Lines or streaks appear on images.
• Check the antenna or aim the antenna to the proper direction.
Afterimages (ghosts) appear when the
product turns off
• Pixels may have been damaged from a fixed image displayed for a long time
(image burn). Use a screen saver to prevent the pixel damage on the screen.
The power is on but the screen appears
extremely dark.
• Adjust the brightness and contrast in the menu option.
“No Signal” appears on the screen.
• Check if the signal cable is connected between the TV and products properly.
• Check the selected input source by pressing INPUT.
Black spots appear on the screen.
• Several pixels in red, green, white, or black may appear on the screen that can
attribute to the characteristics of the panel. This is normal.
The display offset is wrong.
• Adjust the position setting in the Picture menu.
• Check if the video card resolution and frequency are supported by the product. If
the frequency is out of range, set to the recommended resolution using the
display settings on the external device.
Thin lines appear in the background of
the screen.
• Check the video cable connections.
Horizontal noises appear or characters
blur.
• Adjust the Phase setting in the menu option. Refer to the “SCREEN (RGB-PC)”.
The reception on some channels is poor.
• Scroll to other channels. There may a problem with the broadcast.
• The station signal may be weak. Aim the antenna to the proper direction.
• Check if there is local interference such as an electrical appliance or power tool.
Movie
Problem Resolution
The file does not appear on the Movie
List.
• Check whether the extension is supported.
Message is displayed saying “This file is
invalid” or the audio is working normally
but the video is not working normally.
• Check whether the file is playing normally on a PC. (Check whether the file is
damaged.)
• Check whether the resolution is supported.
• Check whether the video/audio codec is supported.
• Check whether the frame rate is supported.
Message is displayed saying
“Unsupported Audio” or the video is
working normally but the audio is not
working normally.
• Check whether the file is playing normally on a PC. (Check whether the file is
damaged.)
• Check whether the audio codec is supported.
• Check whether the bit rate is supported.
• Check whether the sample rate is supported.
Subtitle is not working.
• Check whether the file is playing normally on a PC. (Check whether the file is
damaged.)
• Check whether the video file and subtitle file name are the same.
• Check whether the video file and subtitle file are located in the same folder.
• Check whether the subtitle file is supported.
• Check whether the language is supported. (When you open the subtitle file in
Memo Pad, you can check the language of the subtitle file.)
ENGLISH
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